SUMMARY:

• Accomplished SAP Architect with hands - on experience in designing innovative solutions and implementing ERP & CRM business processes.
• Helped several clients to build strong application platform by providing out-of-the-box solutions and intuitively solving critical business problems.
• Proficient in improving IT operations, building competencies, nurturing teams and developing innovative processes.
• Experienced in implementing organizational and structural changes.
• Passionate about continuous process improvements to achieve organizations innovation goal and supporting business to increase market capital.
• Proposed and built an innovative Solution Inventory for Confidential . Solution Inventory provides the complete knowledge of all business processes and underlying technical aspects. It empowers implementation and support team to do the right thing.
• Proficient in studying SAP technical solutions and identifying gaps where the solution can be improved. Proposed and implemented several such solution improvements to my clients and saved a lot of recurring cost for them.
• Enhanced the service ticket tool to better address the production support issues for Lionsgate IT team. Conducted ongoing exercises to instill new process change. Proposed changes in team's structure and responsibilities, to handle solution defects an incidents proactively.
• Conducted change impact analysis and prepared process maps and models at the Confidential Edison. Provided quantitative and qualitative outputs and reports of change implementation. Monitored and analyzed performance metrices, presented weekly reports.
• Intuitively solved critical technical problems and issues related to complex SAP pricing at Confidential - Field Service Management projects. Helped several clients to build out-of-the-box solutions without leaning much towards custom development and saved development time.
• Successfully implemented several innovative projects with advanced concepts, such as, Predictive Service Marketing for Confidential Technologies. Mentored and nurtured teams to innovate products using SAP Rapid Deployment Solutions and social CRM at Confidential and Confidential Systems.
• Hands on SAP implementation skills with over 20 projects - Expert in requirement gathering, fit-gap analysis, developing business blueprints, conducting design workshops, configuring solutions, customizing processes, coding, testing, deployment and support.
• Worked as a Project Manager prepared project plans with project cost estimation, timeline, resources, skills sets estimation, project tasks & status management at Confidential Technologies and Confidential Studios projects.
• Participated in organizational development initiatives, shared Thought Leadership with clients. Suggested continuous process improvements and given consulting directions to several customers. Excellent skills in IT services operations and change management process.
• Prepared and presented an offshore development center proposal with a detailed plan of initial and recurring operational cost for a client named FilmTrack at Los Angeles
• Implemented SAP projects for various Industries, like Automobile, Manufacturing, Media & Entertainment, Utilities, Pharmaceutical, Medical Equipment Manufacturing and Government
• Hands-on skills in SAP SD, FI CO, MM, SAP CRM Service Management, Sales, Marketing, Interaction Center (IC), Hybris Marketing and S4 HANA Native data modeling; OOABAP and WebUI coding
• SAP SD Order to Cash - Master data, Sales Orders, Delivery, Shipping, Transportation, Pricing, Billing, Invoice, accounting integration, Output/Partner/Account determination, Availability check/Transfer of Requirements (ATP) Intercompany Billing and Credit management and S4 HANA Logistics trained
• SAP FI CO - Org Structure, Posting Periods, FI Document types, Chart of Accounts, Account Groups, GL Accounts creation, House Back creation and maintenance, Accounts receivable, Accounts Payable, Customer creation, vendor creation, posting GL entries and payments, clearing, Terms of payment; Asset Accounting - Chart of depreciations, Asset Class, Controlling Cost Centers, Internal Order, Profit centers and S4 HANA Financial trained.
• SAP MM - PR, PO, Scheduling agreement, Invoice, Release strategy, Pricing and FI Integration. Inventory Management - GR/GI, Transfer postings, return deliveries, Stock transfers with delivery.
• Implemented Utility helpdesk Front-office process, Demand Side Management & Energy Efficiency (Utilities); Right Sales, Acquisitions and Right Inventory (Media & Entertainment); Dealer Management & Predictive Services Marketing (Automobile); Field Service Management (Medical Equipment Mfg.)
• CRM Service Management - Service Order, Service Confirmation, FICO Integration (Controlling IO, COPA, Account assignment), Logistics Integration (Inventory Management, ATP, Reservations and PR/PO), Pricing, ERP/CRM Billing, Amount Allocation, Service Contract, Complaints, Returns, Warranty management, Service Products, IBase, Technical Objects (Equipment’s, FL and BOM), ITSM
• CRM Core processes - SFA, Helpdesk, Loyalty Mgmt., Channel Mgmt., WebUI, Campaign Mgmt., Segmentation, TPM - volume/trade spend, KPIs, Leads, Activity, opportunities and Hybris Marketing.
• Integrated SAP CRM Customer Interaction Center solution with Industry specific solutions such as, IS-Auto, IS-Utility and integrated SAP CRM IPM with IS Media
• Expert in conducting requirements gathering, fit gap analysis, business blueprint, functional design workshops, configuration, implementation, cutover, support and change management

HANDS-ON TECHNICAL SKILLS:

Coding Skills: BSP Component Configuration, GenIL Changes, Basic BOL programming, OOABAP, Design Layer changes, EEWB, AET enhancement, ABAP, BAPI, BAdI, FM, routines, LSMW, BDC and report.

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

SAP Field Service Management Consultant

Responsibilities:

• Currently working as SAP Competency Process Improvement and Field Service Management - Consultant at Confidential
• Building innovative IT processes to improve SAP Competency, minimizing the production support issues and change the SAP resources mindset from a Developer to an Architects perspective.
• Enhanced Field Service Management solution in SAP ERP & CRM system. Enhanced Service Order and Service Confirmation - Partner, Status and action profiles assigned to the transaction.
• Enhanced Equipment Master data to assign employees and display those equipment’s on the WebUI screen based on Field Engineer search. Enhanced several WebUI features related to this functionality.
• Enhanced the WebUI functionalities to mass update tracking numbers or RMA transactions, mass re-assign Employee responsible in Field Service Orders and enhanced Search criteria’s and result lists.
• Configured Partner Management Business roles with specific authorization for Managers and Field Service Engineers who are with Distributors.
• Supported configuration for Service Contract scenarios from Field Service side for Japan operations - Configured Service Products, created price conditions and maintained prices and discounts.

Confidential, El Segundo CA

SAP Service Management - SME

Responsibilities:

• Worked as Service Management - SME for Confidential (Medical Equipment Manufacturing company) near Los Angeles.
• Configured Service Tickets, Service Order, and Service Confirmation and integrated it with Confidential Debit memo request and Complaints Notifications.
• Configured entire SAP SD Pricing and Billing. Integrated with SAP MM for parts Reservation and 3rd party Purchase requisition, Purchase Orders creation and Stock transport order.
• Enhanced text determination, partner determination, user status and copy controls functions. Integrated the end-to-end process until Confidential invoice management and revenue account determination
• Implemented CRM and Confidential pricing integrating vistex agreements. Enhanced the calculation logic with user exit and Confidential routines. Designed pricing approval workflow process.
• Developed WebUI screen enhancements for various business roles catering to different business areas and business roles. Enhanced all the screen and fields as per requirement.
• Configured Web IC Business roles to create service tickets and account determination.

Confidential

SAP Service Management - SME

Responsibilities:

• Involved in building the offshore development center for Confidential India. Developed resource capability on CRM Services integrating SAP S4 HANA, SAP Native HANA Data Modeling and Hybris Marketing
• Created new views on S4 HANA for Confidential and CRM data sources to handle predictive scenarios. Added additional attributes and measures to the HANA analytics data model from service orders.
• Configured SAP SD Enterprise Structure, Sales Document Types, Item Categories, Delivery types, Account Groups and Customer Master field, Pricing Procedure Determination, Credit Management, billing
• Configured data management for predictive scenarios based on Service Order details, configured social media integration, contact engagement, sentiment engagement and fact sheet
• Prepared and presented a detailed Off-shore development setup proposal for a client at Los Angeles. Got trained on SAP Hybris from SAP Education Service and got certified on ITIL.

Confidential, Beverly Hill CA

SAP Project Manager

Responsibilities:

• Handled the IPM Metadata project as a project manager at Confidential studios. Got involved in this project from the initial proposal phase and kicked-off the project.
• Prepared the project plan, allocated resources to tasks, tracked the task completion, prepared and presented weekly project status reports.
• Managed the build phase, tracked the issues to resolutions. Managed the subsequent phases of the project, Integration testing, UAT and Cutover to a successful go-live.

Confidential, Santa Monica CA

IPM Consultant

Responsibilities:

• Worked on Rights Sales, Acquisitions and Financial Integration in this SAP Intellectual Property Management (IPM) Implementation project and performed IT support optimization.
• Worked as a Functional Lead responsible for functional design, configuration of License Sales Contracts, Master data, Financial Configuration, IPM Pricing and International Taxes.
• Supported the IT service operations of the project after go-live for about 1 year. Helped to optimize support process, resolved issues and stabilized the system.
• Configured CRM service contracts, IPM item categories, IPM Billing, SAP FI integration, house bank upload, partner determination and text management.
• Configured FI and Revenue recognition for UK roll out of IPM License Sales - Accrual Calculations, Posting, GL Accounts, Revenue recognition and Internal order.
• Configured FI Document types for IPM License Sales Contracts - GL and Special purpose ledger for document splitting, field status variants. Prepared functional specifications for various custom reports in SAP FI. Involved in end-to-end IPM Financial testing.
• Created, managed and tracked the IT service request to successful closure and stream lined the service ticket handling operation.

Confidential, Irwindale, CA

SAP Lead Consultant

Responsibilities:

• Lead the click reduction and Confidential project at Confidential Edison through Confidential .
• Both were enhancement Projects on SAP CRM Service Module and IS-Utility ERP processes. Several RICEFW objects were developed during this project from off-shore and onsite.
• Click reduction project was started to enhance user experience on the Demand side Mgmt. and Energy Efficiency modules, which were implemented in 2010.
• Communicated change readiness by conducting impact analysis and risk assessment. Lead the entire SAP business blueprint, implementation and enhancement process
• Lead the offshore development activities. Enhanced the Service Contracts, Service Orders, Confirmation, Ibase, Confidential Billing and Device Management. Lead integration test cycles and user training.
• Configured installed base, equipment master, material and parts in SAP SD, MM and PM related to meters. Configured Service and Marketing Campaign to handle DSM processes in the earlier implementation.

Confidentia

SME - Predictive Service Marketing

Responsibilities:

• Performed the role of a SME with Confidential Technologies as a Predictive Service Marketing (PSM) consultant with key skills on SAP CRM Service Management and CRM Marketing
• Represented SAP Team of Confidential India in the Confidential global workshop held at Shanghai. Conducted Fit gap analysis of the business requirements and presented a demo on PSM.
• Demonstrate how PSM can be implemented in SAP CRM with existing service transaction data from the Dealer Service system, campaign management and BI Data mining cubes.
• Provided project plan and estimates for the PSM project. Estimated the efforts, timeline, skillsets and resource needed. Involved in Phase1of PSM project and conducted requirement gathering workshops.
• Delivered the complete business blueprint document. Developed an interface to transfer repair order data from the unified databases (UDB) and created the Service Orders in the SAP CRM system.
• Configured the SAP CRM Service Management (Service Orders, Service Parts, Service Items, Service Plans) and Marketing (Infosets, BI Infocubes, Segmentation, Auto Campaigns)
• Integrated Service management with SAP FI CO internal orders and integrated service spare parts with SAP MM/SD Material Master.
• Configured the SAP SD Customer account Groups, Pricing - Condition types (manual & automatic), pricing for US & CA, number ranges for SD documents and master data, Configured Tax conditions for SD pricing for various geographies. Configured Revenue Account determination (SD- FI Interface)

Confidential

SAP Practice Lead

Responsibilities:

• Held the position of a Divisional Lead and performed the role of SAP CRM Practice Lead
• Lead a team of 15 technical and functional consultants, imparted skills and nurtured resources
• Conceptualized, designed, and built the SAP CRM Rapid Deployment Solution integrating Confidential SD
• Built SAP Rapid solutions based on the best practices and industry specific requirements
• Strategized and designed the entire packaging and implementation of the solution at client site
• Built RDS around Account & Contact, SFA, Social CRM, Service IC and Campaigns
• Built a POC on Loyalty Management and presented it to Lulu Hyper Market.

Confidential, San Diego, CA

Solution Lead / Team Lead / Lead Consultant / Integration Analyst

Responsibilities:

• This project was focused on Market restructuring using SAP CRM marketing outreach, Enrolling eligible customers using Business Rules and Customer Interaction with CSR for enrollments and ongoing Customer Service.
• Developed functional design specifications for complex interfaces between SAP CRM, IS-Utility and the Utility Customer Information System (3rd party tool)
• Developed functional designs for Anniversary Management, Customer Support portal Integration, Eligibility, Enrolment and Marketing education outreach.
• Configured SAP CRM Service Contracts, Service Orders, Account Management, Marketing and Activity Management, High-volume segmentation and Campaign management.

Confidential, Lawrenceville GA

SAP CRM SME

Responsibilities:

• Worked as a Solution Lead in this SAP CRM 7.0 Upgrade (From 5.0 Win GUI to 7.0 Web UI)
• Responsibilities included Requirement Gathering, Setting up POC, Solution Designing, Blue Printing, Managing and Building Functional and Technical deliverables.
• Lead the overall implementation of SAP CRM in 18 different departments with various business processes, like Utility, Service, Business License Sales, Revenue, Transports, etc.
• Configured SAP CRM Interaction Center, Service Management and SAP CRM Utility integrated to the SAP Confidential IS-Utility, SAP SD, SAP MM and SAP FI CA module.
• Configured SAP IS Utility Front Office Processes (FOP) integrated to the SAP CRM CIC to handles the Move-ins, move-outs, contract accounts management, service orders, billing related queries, technical object managements etc.
• Configured helpdesk scenarios to handle Service Request, Service Tickets, SLAs, job confirmation, workflows and CIC.
• Configured IC Web Client Account Fact Sheet views, Interaction Record, Interaction History, Account and Technical Objects search.
• Configured Business Role function profiles for Account Identification, Agent Inbox, Business Transaction Profile, Knowledge search, Scripts and Toolbar profile.
• Configured custom business roles with custom navigation bar profile in the Interaction Center Helpdesk Web Client.
• Custom built Web UI views, Assignment blocks, added new fields, changed field labels.

Confidential

SAP CRM Lead

Responsibilities:

• Worked as a Team Lead in this SAP CRM Upgrade project (Upgraded from 5.0 to 7.0)
• Implemented SAP CRM WebUI and rolled-out to Australia, New Zealand and India region
• Designed and configured the entire WebUI for Fleet Sales, CIC and Marketing
• Configured CIC, Sales and Marketing functionality for Automobile sales and service scenarios
• Configured entire Marketing and Campaign Management, Segmentation, Marketing Calendar.
• Configured Segmentation using BI Data Sources, CRM Infosets and attribute sets
• Configured Opportunity, Lead, Activities, Order Management and billing with Confidential integration
• Configured product determination, availability check, credit check and dealer management
• Configured account Identification, interaction Record and Vehicle Search using VIN on WebIC
• Configured call list, broadcast messages, interactive scripts, alerts based on custom rules.
• Configured the reference vehicles using product master, activity management, call list campaigns
• Configured several Transaction Launchers of both URL and BOR types
• Tracked and managed development objects, testing issue logs, security and authorization issues
• Configured business roles for IC Managers, IC Agent, Marketing Professional, Vehicle Admin, Fleet Admin and Dealer Admin

Confidential, Irwindale, CA

SAP CRM Consultant

Responsibilities:

• Configured Product Master Setup, Business Partner Master, Territory Management for Sales
• Org. Model download from HCM using ALE, identified the Info types for enhancement
• Configured rule based Sales Territories, lead management and Opportunity Sales Stages scenario.
• Configured ibase, connection objects and PODs as components in the IS Utility scenario
• Downloaded and displayed equipment from Confidential PM to CRM IBase and enhanced the fields.
• Configured opportunity transaction for IS Utility specific Demand Side Management and Energy Efficiency Programs with the custom Sales Cycles and Sales Stages.
• Configured Service Contracts, Service Orders, Confirmation and Billing with Item Categories
• Configured Service Billing integration, account determination and FI integration with Confidential .
• Configured copy controls between the transaction and item categories with copying routines
• Configured Org. determination, partner determination, and status and action management.
• Configured survey for Confidential specific sales scenarios for residential and non-residential customers
• Configured the Campaign Scenarios for B2B, residential customers and Event Campaigns