PROFILE SUMMARY:

• SAP Techno - Functional Consultant with 13 years’ experience in performing diverse roles from designing and implementing SAP solutions to leading teams and managing projects across geographical locations.
• Successfully delivered 10 end-to-end SAP Implementations in various SAP modules like FI, MM, SD,
• CRM, C4C, IS-HER and TRM and 4 end-to-end SAP Cloud implementations
• Five years of hands-on experience on SAP Cloud solutions and being instrumental to two Cloud implementation projects winning Silver in the SAP Quality Awards in the Innovation category, I am proficient in the different functions of the SAP C/4 Hana suite - SAP Sales Cloud, SAP Service Cloud and SAP Marketing Cloud.
• Trained on Salesforce Sales and Service Cloud to be able to provide comparative consulting to stakeholders.
• International experience of presales and business development activities for European and American clients.

AREAS OF EXPERTISE:

• SAP C/4 Hana Suite - SAP Sales Cloud, Service Cloud and Marketing Cloud
• Business Configuration:
• Scoping and Fine Tuning
• Adaption on HTML5 and Fiori client using Key User Tool (KUT)
• Workflows, Notifications and ApprovalsHTML templates and Adobe Print forms
• Language translations and Code List restrictions
• Mashups, Dashboards and Reports
• SLA and Catalog Management
• User Management and Role Management
• Tenant Landscape and Release Management
• Unified Transport Management (UTM)
• Data Migration and Service Management
• Data Protection and Privacy
• SAP Cloud Applications Studio: Worked on SAP Cloud Applications Studio/SDK since 1402 release
• ABSL (Advanced Business Script Language)
• UI script and UI Designer
• Standard Object extensibility and Custom object creation
• Reuse Libraries
• Process Extension Scenarios
• Mass Data Runs (MDRs)
• UI switches
• Web services
• OData APIs V1 and V2
• Integration: Worked on integrating the following systems with SAP Sales and Service Cloud using either Hana Cloud Integration (HCI) or Dell Boomi
• SAP ECC
• SAP Marketing Cloud
• SAP Success Factors
• Groupware integration - Server & Client side with MS Outlook
• Power BI and MFG/PRO
• SAP Jam
• SMS messaging
• Snap engage webchat
• Third-party telephony system

TECHNICAL SKILLS:

User Interface (UI) Technologies: SAP Interactive Adobe forms, Web Dynpro ABAP, Floor Plan Manager (FPM), SAP UI5, Business Server Pages (BSP), CRM Web UI, SAP scripts & Smart forms, SAP Enterprise Widgets. HTML, CSS, Javascript and Formcalc.

PROFESSIONAL EXPERIENCE:

Confidential

Solution Architect and Principal Consultant

Responsibilities:

• Consultant for SAP C/4 Hana - Sales Cloud, Service Cloud and Marketing Cloud
• Designed and implemented the Digital platform utilizing SAP Sales Cloud, Service Cloud and Marketing Cloud solutions using Agile Scrum methodology that won Silver in the SAP Quality Awards for Confidential in the Cloud Innovation category in 2017
• This project has had over the 3 releases, with the core being a transition from the Lagan systems to SAP Service Cloud. We have implemented Customer, Employee and Supplier Self Service for Confidential and Partner Organizations.
• Integrating SAP Cloud with 3rd party telephony system using Web services and CTI to enable support Call-Center activities for the business
• Integrating SAP Service Cloud with Marketing Cloud, Snap engage for Webchat, SMS Messaging and MS Outlook using Dell Boomi to design the Customer self-service Portal
• Integrating SAP Cloud with SAP ECC to enable Supplier Self Service Portal
• Integrating Identity Management and Success Factors to create job requisitions to be linked to Employee Portal using SAP Cloud Platform Integration (HCI).
• Conducted a comparative feasibility study between SAP Sales Cloud and one of its competitor products and advised the senior management on the product that was fit for purpose
• SAP Sales Cloud was implemented to enable cross selling within the Business Services Group. Work is underway to include Groupware server-side integration with Microsoft Outlook.
• Design and develop complex customer specific solutions using ABSL scripts, Ruby scripts, Adobe print forms, UI screens, Embedded Components in UI designer, custom objects, object extensions, reuse libraries, process extension scenarios, communication arrangements, mass data runs (MDRs) on Cloud Applications Studio
• Configure the Cloud solutions by using mashups, adaptations using KUT tools, tenant landscape management, workflows and notifications and transitioning from HTML5 to Fiori Client for business users
• Data protection and custom development to ensure that the solutions are General Data Protection Regulation (GDPR) compliant
• Integrate SAP Cloud with Chatbot and transitioning form using web service integration to OData API V2
• Apart from being the Quality and Performance expert, my other responsibilities on the include - offer technical direction in design decision meetings to assist in the overall solution design, provide guidance to team members to effect performance and capability development and writing technical specifications

Confidential

C/4 Hana - Sales Cloud Technical Lead, Adobe Forms Lead

Responsibilities:

• This project was a global C/4 Sales Cloud implementation across 68 countries that won Silver in the SAP Quality Awards for Confidential in the Cloud Innovation category in 2016
• As I led the global technical team on this project, I was also the Subject Matter Expert (SME) for SAP UI Technologies and a Technical Lead (Europe region) for C/4 Hana Cloud Solutions at Capgemini
• Apart from managing the technical teams, my responsibilities were to design, develop and deploy complex custom solutions, extend standard objects, ABSL scripts, UI scripts, design UI screens on UI designer and linked code lists in Cloud Applications Studio using the Software Development Kit (SDK)
• Performed functional activities like scoping, fine tuning, UI configuration, building mashups, user management, tenant management, key user tools, creating workflow and approval notification and rules
• Integrated C/4 Hana Sales cloud with non-SAP systems like MFG/PRO and SAP ECC
• Integrated Sales Cloud integration with Groupware client-side integration with Microsoft Outlook
• Managed the deployment activities across tenant landscape across the globe
• In my role as an Adobe forms Lead, my duties included managing the offshore teams across different time zones to develop over 150 complex custom Adobe forms using Javascript and XML to achieve the functionality to support the Sales Quotes process
• Other responsibilities on this project included consulting with business users to understand their usability and accessibility challenges and define User Experience (UX) solution requirements, design accessible solutions as per UX requirements, defining scope, development plans, estimating, budget and resource planning

Confidential

SAP C/4 Hana - Sales Cloud Technical Consultant

Responsibilities:

• On this project, I represented the offshore team as a Technical Lead and worked as a C/4 Hana - Sales Cloud Technical Consultant
• Designed custom solutions to enhance the Sales Opportunity process
• Developed custom objects, UI screens and other components using SAP Cloud Applications Studio
• Conducted workshops to gather the requirements from the stakeholder and designed a solution which was then showcased to the offshore and onshore teams so that the solution could be implemented

Confidential

CRM Web UI Technical Lead

Responsibilities:

• Project was to integrate SAP CRM with SAP Contact Centre (aka SAP BCM)
• Lead the onshore & offshore Technical Teams and helped design and develop CRM Web UI enhancements
• Developed custom applications and enhance complex Web UI components using BOL programming in SAP CRM WebUI

Confidential

Project Manager, Technical Lead

Responsibilities:

• On the Project Manager role, I successfully delivered 3 concurrent extremely challenging and high value projects related to FI, MM and SD modules on time and within budget
• Daily responsibilities included working with clients to determine project definition and business requirements, manage client and stakeholder relationships at project level, manage the charge of the contractual and administrative aspects of an SAP project, advise clients on project governance, setting up an appropriate project organization, developing work plans, scheduling and coordinating the activities of the project team and third party, project planning and scheduling.
• Developed appropriate project organization, developing work plans, scheduling, resource assignments and coordinating the activities of the project team and third party
• Client appreciation received for delivering the project on time, within budget and with improved quality
• Whilst on the role of a technical lead, I managed the team of developers in UK, India and USA, was part of the Technical Change Board, responsible for reviewing and approving every change after understanding the implications of the system which was integrated to a significant legacy application estate

Confidential

Senior SAP Technical Consultant

Responsibilities:

• Was on this project for a short firefighting role to address some burning performance issues on their HR-Payroll system.
• Efforts were greatly appreciated by client for improving efficiency of application from the earlier 480 mins to merely 5mins

Confidential

Senior SAP Technical Consultant

Responsibilities:

• Performed requirement analysis by working with the client and prepared the solution architecture document
• Developed SAP Smartforms to meet the business requirements and conducted a training for the client on SAP Smartforms