TECHNICAL SKILLS:

• SAP SD (ECC 6.0)
• SAP MM (ECC 6.0)
• SAP WM (ECC 6.0)
• SAP FI/CO (ECC 6.0)
• SAP CRM (7.0)
• SAP BW (7.0)
• Electronic Data Interchange (EDI)

EXPERIENCE:

Confidential

Sr. SAP Functional Analyst

Responsibilities:

• Provided 2nd line SAP support to over 300 users for 20 branches across the US in the SD, MM, WM and FI/CO modules.
• Gathered user requirements and developed functional specifications when working on large SAP projects or for enhancements.
• Developed test plans and coordinated testing with users and resolved issues during testing.
• Worked with users to improve business processes by using existing SAP functionality or by designing new solutions to meet user requirements.
• Trained users and developed job aids across the various SAP modules to enable more user autonomy when using SAP.
• Made configuration changes when working on large projects and for SAP enhancements.
• Developed project plans, managed project tasks and provided project updates to stakeholders for large SAP enhancement projects.
• Led a project to modify the way freight was being charged to customers. As a result, service to customers was improved and a sales increase of $4M was achieved over 5 years.
• Managed the integration of a new business area. The project was completed on time and sales increased by $1M in the first year.
• Migrated 20 branches from an annual physical inventory to cycle counting. The project resulted in cost savings of $200K annually.

Confidential

International Professional Volunteer - Information Technology

Responsibilities:

• Reviewed business processes for small to medium size social impact businesses and recommended IT applications to improve efficiency.
• Researched IT applications that could be used by small to medium size businesses in finance, inventory management, CRM, payroll, human resources and sales reporting, and trained users, internally and externally, on how to use them.
• Developed IT applications in excel for clients to use to improve business process efficiency.
• Configured and rolled out the expense module of Odoo ERP system to users at Confidential .
• Trained users, internally and externally, on the use of fifteen IT applications.
• Developed a leave tracker and payroll calculator in excel, which clients reported improved accuracy and reporting of leave and payroll processes.
• Researched and presented to Silverleaf Academy, a new chain of schools in Tanzania, various ERP systems that they could potentially use to improve business processes.

Confidential

SAP Consultant

Responsibilities:

• Liaised with the local business and recommended SAP solutions to improve business processes in SD, MM and CRM modules.
• Led meetings with users and project stakeholders when gathering requirements for any business process improvement projects.
• Developed functional specifications for business process improvement projects.
• Responsible for making configuration changes for any local developments, and then testing changes.
• Produced, managed and prioritized SAP change requests with the business and central SAP team.
• Provided 1st SAP support to over 400 users across the UK and Ireland.
• Developed project plans, managed project tasks and led project update meetings for large SAP change projects.
• Led a project that automated the processing of on average 2000 dealer claims weekly in SAP. The project was the result of a process change in the business, which was completed on time and to specification.
• Managed a project for Ireland that automated the processing of on average 500 deliveries weekly in SAP. The project reduced the time it took for deliveries to be processed by the warehouse.
• Part of a team that successfully implemented a project that consolidated all the SAP business entities across Europe. The project lasted 6 months for the UK and involved over 200 people across the different business areas.

Confidential

SAP Business Analyst

Responsibilities:

• Managed the implementation of SAP business process improvement projects within the SD, MM, WM and BW modules, and customer Electronic Data Interchange (EDI) projects.
• Led workshops and liaised with individuals internally, third party vendors and customers, to gather and document requirements for SAP and EDI projects.
• Reviewed business processes and recommended SAP solutions to improve functionality.
• Provided 1st line SAP support to over 200 users throughout the UK and Ireland. This involved recommending SAP solutions to user issues and making configuration changes when necessary.
• Updated management on the status of all SAP related IT projects for the UK and Ireland by completing monthly presentations and distributing update reports.
• Managed the implementation of six customer EDI projects, resulting in improved order transaction times and annual cost savings of $30K.
• Successfully coordinated the implementation of an internal project to improve error reporting when processing EDI error files in SAP. The implementation of this project dramatically reduced the time it took to resolve issues with EDI orders.
• Led a project at the Confidential warehouse, which looked at improving the way in which the various systems connected to SAP allocated parcels. The project resulted in annual cost savings of $20K.

Confidential

E-Commerce Business Analyst

Responsibilities:

• Reviewed business processes in use with trading partners and facilitated the development of e-business solutions.
• Led workshops with cross functional teams to gather and document business requirements for e-commerce projects with trading partners.
• Developed SAP enhancement requests within the SD, CRM and MM modules to enable the successful implementation of e-business solutions.
• Produced test plans and co-ordinated testing of new e-commerce connections and liaised with developers to resolve any issues found during testing.
• Responsible for 1st line support of EDI and ISS applications, which involved responding to customer queries in a timely manner and ensuring a high level of customer service.
• Managed the implementation of 3 major EDI projects with trading partners, which included managing all stages of the project life cycle.
• Migrated 40% of customer orders in Australia and New Zealand to e-orders, resulting in improved order transaction times and annual cost savings of $40K.
• Trained a team of 6 people in Korea on the set-up of the Internet Sales and Service component of SAP CRM. This involved managing the daily operations of 6 people.
• Led a team of 6 people testing and implementing the Internet Sales and Service component of SAP CRM for North Asia. As a result, 30% of customer orders in the region were migrated to the website and annual cost savings of $30K were achieved.