SAP Developer Resume Norwood MA - Hire IT People

SUMMARY OF EXPERIENCE

Broad and deep experience in all phases of the system development life cycle. Many successful implementations of corporate administrative and operational systems used in the call center, distribution, manufacturing, and insurance industries. Extensive project management, applications management, and system deployment experience.

PROFESSIONAL ACCOMPLISHMENTS

February 1998 – December 2009: Confidential Wellesley, MA

Confidential is a global provider of sales, customer service and technical support for Fortune 1000 companies with 50 contact centers in 22 countries and 30,000 employees

Director of Application Development reporting to the VP of Application Development responsible for customer applications, call center management applications, data warehousing, database administration and Oracle Finance and HR

Provided leadership for multiple projects and a staff of up to 39 programmers, database administrators and systems analysts located in seven countries.

Increased customer loyalty by leading projects to incorporate customer provided data into Stream’s data warehouse and reporting systems and expand the capabilities of a Stream provided web site used by our client’s dealers to process RMAs
Provided consistent tools and data by directing the roll out of the Oracle HR application to eight countries
Upgraded Oracle HR and Finance from 11.0.3 to 11i to provide increased functionality and to stay eligible for support
Eliminated 40 person weeks per year of duplicate data entry by developing front end applications for the Oracle HR system to capture new hire information and provide manager self service functionality
Developed 25+ interfaces allowing employee information and user ID authentication data to be shared among systems
Improved call center operation by directing the development of an intranet vacation request and tracking system, a customer call back system, and an off-line time tracking system using .NET technology
Instituted and developed Stream’s global data warehouse eliminating three reporting analysts and improving data accuracy
Reduced the number of manual pay checks required by 50% and reduced fraudulent payroll entries by directing the implementation of the Kronos Work Force Central time and attendance system
Performed version upgrades on Kana response, Kronos work force central, and Pipkins workforce management software packages
Implemented the Ziiva Prosperity eLearning application Senior Manager of Systems Integration reporting to the VP of IT/CIO
Saved $500K and improved service levels by implementing the Pipkins workforce management system at ten call centers
Saved 375 person hours per week by developing an intranet employee attendance point tracking and HR action system
Implemented a real time attendance management system used to match clock in time, phone sign on and schedules saving an estimated $1 million per year
Managed the upgrade of the Oracle Finance application from 10.7 to 11.0.3
Managed the Oracle and Microsoft SQL Server DBA function

January 1991 – February 1998: Confidential Norwood, MA
Confidential was an international reseller and distributor of PC software and software licensing dealing with fortune 1000 clients

Director, SAP Development reporting to the VP of Application Development

Managed 45 consultants and employees
Responsible for the ABAP developers, data conversion efforts, data warehousing, EDI interfaces and custom reporting during the SAP R/3 ERP implementation Manager System Development reporting to the VP of Application Development
Led a project to convert a $200 million acquisition to Corporate Software’s applications. The project was completed in four months allowing the elimination of over 250 redundant positions
Managed the implementation of the Scopus Pro Team Call Tracking system used by the support organization Manager of Computer Operations
Responsible for the operation of an AS400, servers and network.
Implemented operations automation software resulting in the elimination of one shift of computer operators and improved scheduling accuracy Consultant
Hands on management of the data conversion and support from a VAX TOLAS system to the IBS distribution and financial systems on the AS/400.

1989 - 1990: Confidential, Mansfield, MA
Manager of Application Development at a nine person start up formed to provide consulting services and develop commercial software for the IBM midrange computers.

1980 - 1989: Kendall Company, Boston, MA
Project Manager and Manager of Technical Services at a billion dollar manufacturer of healthcare, consumer and textile products.

1977 - 1980: John Hancock Life Insurance, Boston, MA
Accountant/Programmer at a large mutual life insurance company

EDUCATION

Bachelor of Science in Business Administration, cum laude.

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