Experience:

• 11+ years of SAP experience in implementation, maintenance & upgrades
• Certified SAP Technical Basis & Netweaver Consultant
• mySAP.com Certification 2000

SUMMARY

A certified SAP Basis & Netweaver Portal consultant and business professional with over 11 years of experience in SAP implementation, maintenance & upgrades. Having worked multiple years in both the public and private sector he has gathered the knowledge and experience to thrive in either area on a team or as an individual.

core competencies include: Implementation, Upgrades, Maintenance & Support, SAP ECC 6, SAP R/3, SAP Solution Manager, Oracle, Microsoft SQL Server, UNIX, Windows 2000, Windows 2003.

…Certifications

SAP Netweaver Enterprise Portals
SAP 4.6 Technical Consultant (Basis)
mySAP.com Certification 2000

… Employment History

Senior Basis Administrator,

Confidential,Canada,

September 2009 – Present

Senior Basis Administrator,

Confidential,Canada,

March 2007 – June 2009

Senior Basis Administrator,

Confidential,

Feb 2006 – Feb 2007

Basis Technical Consultant,

Confidential,

Nov 1005 – Jan 2006

Basis Technical Lead,

Confidential,

Oct 2004 – Jul 2005

Basis Technical Lead,

Confidential,

Aug 2004 – Sep 2004

Basis Technical Lead,

Confidential,

Jun 2004 – Jul 2004

Basis Technical Lead,

Confidential,

Sep 2003 – May 2004

Basis Technical Consultant,

Confidential,

Nov 2002 – Aug 2003

Basis Technical Consultant,

Confidential,

May 2002 – Jun 2002

Basis Technical Consultant,

Confidential,

Jan 2002 – Apr 2002

Basis Technical Consultant,

Confidential,

Mar 2001 – Dec 2001

Basis Technical Consultant ,

Confidential,

Mar 1998 – Mar 2001

… Experience Summary
Project 13: Confidential,Canada
Senior Basis Administrator
September 2009 – Present

During this project had the following duties and accomplishments:

• SAP ECC 6.0 Upgrade(s) (Unix / Oracle)
• SAP Unicode Conversions
• SAP Solution Manager 7.0 Implementation & Customization
• Solution Manager Monitoring Implementation and Configuration
• Solution Manager installation and configuration documentation
• Oracle 10 x installation, patches & administration
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• Implement SAP & Oracle changes recommended by SAP Earlywatch sessions
• Installation of SAP & Oracle software across Unix environments
• Apply support packages, kernel patches, SPAM & SAINT updates
• J2EE Engine Management & Support
• Implementation of SAP Central Process Scheduling by Redwood for automated batch scheduling
• Performance tuning (Application & Database)
• Oracle table space administration (extents, data files, reorganization)
• Troubleshooting tasks at all levels (SAP, Oracle, Unix, Windows)
• Oracle sizing and performance tuning
• Printer & Spool management and configuration
• Homogenous system copies
• Apply OSS notes

Environment: SAP R/3 47 Enterprise, SAP ECC 6.0, Unix, Oracle Solution Manager 7, SAP Web Application Server 6.40, Redwood Central Process Scheduling.

Project 12: Confidential,Canada
Senior Basis Administrator
March 2007 – June 2009

During this project had the following duties and accomplishments:

• SAP R/3 4.7 Enterprise Implementation (Unix / Oracle)
• SAP Solution Manager 7.0 Implementation & Customization
• Solution Manager Service Desk Configuration and customization
• Solution Manager Monitoring customization
• Solution Manager installation and configuration documentation
• Server Installation, sizing, configuration and design
• Oracle 10.2.x Installation & Patches
• Oracle 10g Database Administration
• Troubleshoot SAP authorization issues
• SAP Unicode Conversion on SAP R/3 4.7 & Oracle 10G
• Documentation of SAP R/3 4.7 Unicode conversion for client
• Legacy Interface ALE & IDOC Configuration & management
• SAP integration with Oracle SOA Suite
• Implementation of IFMS Core standards and transport packages
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• Implement SAP & Oracle changes recommended by SAP Earlywatch sessions
• Installation of SAP & Oracle software across Unix environments
• Installation and management of SQL Server databases
• Installation and management of Windows 2003 Server environment
• Apply support packages, kernel patches, SPAM & SAINT updates
• Installation & configuration of Tivoli Storage Manager
• Backup & restore using Tivoli Storage Manager
• SAP R/3 4.7 Enterprise Support, Upgrades, Patches
• J2EE Engine Management & Support
• Implementation of SAP Central Process Scheduling by Redwood for automated batch scheduling
• Implement Mercury Quality Center & Loadrunner in a Windows environment
• Performance tuning (Application & Database)
• Oracle table space administration (extents, data files, reorganization)
• Transport management system design, setup and configuration
• Management of third party connectivity to R/3 (RFC, External Commands)
• Troubleshooting tasks at all levels (SAP, Oracle, Unix, Windows)
• Oracle sizing and performance tuning
• Printer & Spool management and configuration
• Homogenous system copies
• Apply OSS notes

Environment: SAP R/3 47 Enterprise, Unix, Oracle 10g, Solution Manager 7, SAP Web Application Server 6.40, SAP Central Process Scheduling, SAP Quality Center, Mercury Loadrunner, Windows 2003 Server, SQL Server

Project 11: Confidential,
Senior Basis Administrator
February 2006 – February 2007

During this project had the following duties and accomplishments:

• Technical team lead SAP BW 7.0 Upgrade (HP Unix / Oracle)
• Oracle 9.2.0.5 to 10.2.0.2 Upgrade
• SAP Web Application Server 6.40 Installation & Support
• Oracle 9i & 10g Database Administration
• Configuration & integration of BW and R/3 core systems
• Netweaver 2004 to 2004s Upgrade
• Hardware sizing and architecture design
• Solution Manager Support & Installation & customization
• Solution Manager Monitoring customization
• Solution Manager customization documentation
• Troubleshoot SAP authorization issues
• ALE & IDOC Configuration and Management
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• Implementation of Linux based SAP application servers
• Implement SAP & Oracle changes recommended by SAP Earlywatch sessions
• Installation of SAP & Oracle software across Unix & Windows environments
• Troubleshoot & resolve issues assigned by Alcatel NA help desk
• Apply support packages, kernel patches, SPAM & SAINT updates quarterly
• SAP Enterprise Portal 6 / Netweaver 2004 Management & Support
• SAP Web Application Server 6.40 Installation & Support
• SAP BW 3.5 Support, Upgrades, Patches
• J2EE Engine Management & Support
• Creation and management of Unix shell scripts
• Creation of BW 3.5, 7.0 Technical Sandbox Environments
• Creation of R/3 4.6C Technical Sandbox Environments
• Batch job scheduling, troubleshooting & monitoring
• Performance tuning (Application & Database)
• Installation and management of SQL Server project databases
• Oracle table space administration (extents, data files, reorganization)
• Transport management system design, setup and configuration
• Management of third party connectivity to R/3 & BW (RFC, External Commands)
• Troubleshooting tasks at all levels (SAP, Oracle, Unix, Windows)
• Oracle sizing and performance tuning
• Printer & Spool management and configuration
• 24x7 On-call support for high availability landscape
• Responsible for homogeneous system copies from PRD to QA environments
• Developed QA refresh procedure for complex BW & R/3 environment
• Apply OSS notes
• Oracle 9i & 10g Database Administration

Environment: SAP BW 3.5/7.0, HP Unix, Oracle 91/10g, Netweaver 2004, Solution Manager, Linux, SAP Portal, SAP Web Application Server 6.40, SAP R/3 4.6.

Project 10: Canada Confidential,
Basis Technical Consultant
November 2005 – January 2006

During this project had the following duties and accomplishments:

• Created Technical design for iAnywhere SQL Server Studio and interfaces between SAP EM SAP Basis support in R/3 and EM environments for functional development teams
• Installation and management of Windows 2003 environment
• Installation and management of SQL Server 2005 Database environment
• Implementation of Microsoft hot fixes as recommended

Environment: iAnywhere SQL Server Studio, SAP R/3, Microsoft SQL Server Database

Project 9: Confidential,
Basis Technical Lead
October 2004 – July 2005

During this project had the following duties and accomplishments:

• SAP CRM 4.0 Internet Sales for R/3 Implementation
• Technical team lead on SAP CRM 4.0 Internet Sales for R/3 Implementation
• Hardware sizing and architecture design for Internet Sales
• Installation & configuration of Windows 2003 Enterprise Server
• Implemented Microsoft hot fixes as recommended for Windows 2003
• Installation, maintenance & support of SAP Web Application Server 6.20
• Apply support packages, kernel patches, SPAM & SAINT updates
• Implement OSS notes for technical and functional related issues
• Implement SAP Go-Live check recommendations
• Applied patches to SQL Server Database
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• Performance tuning (Application & Database)
• Printer & Spool management and configuration
• Homogeneous system copies from PRD to QA environments
• Batch job scheduling, troubleshooting & monitoring
• Troubleshooting tasks (SAP, MSSQL, Windows)
• Installation of Windows 2003 Enterprise Server
• Installation of SAP Web Application Server 6.20
• Implementation and testing of Windows backup scripts
• Installation, maintenance, support & upgrade of SAP J2EE
• Installation, maintenance, support & upgrade of SAP Java Connector (JCo)
• Installation, maintenance, support & upgrade of Internet Pricing & Configurator (IPC)
• Installation and management of MSSQL Server 2000 databases
• Implemented CRM 4.0 ISA-R3 Support Packages & Patches
• Installation, maintenance & support of MSSQL Server 2000 across DEV/QA/PRD
• Transport management system (TMS) design, configuration & support
• Supported SAP R/3 4.7 Enterprise production environment

Environment: SAP CRM 4.0, R/3, Windows 2003, SAP Web Application Server 6.20, SAP J2EE, SAP Java Connector, Internet Pricing & Configurator, MS SQL Server 2000.

Project 8: Confidential,
Basis Technical Lead
August 2004 – September 2004

During this project had the following duties and accomplishments:

• SAP 31I, Oracle 8i, Windows NT 4, Brightstor ArcServe Backup
• Implemented backup & recovery strategy for SAP environment
• Implementation of Microsoft hot fixes as recommended
• Upgraded Oracle 8.0.4.x to 8.1.7.x across 3 tier landscape
• Oracle table space administration (extents, data files, reorganization)
• Designed & implemented 3 tier transport management system (TMS)
• Applied SAP “Hot” packages across QAS and PRD environments
• Creation and management of Windows backup scripts
• Apply support packages, kernel patches, SPAM & SAINT updates
• Implement OSS notes manually and using SNOTE
• Creation of user profiles and roles
• Batch job scheduling, troubleshooting & monitoring
• Performance tuning (Application & Database)
• Printer & Spool management and configuration
• Oracle & SAP performance tuning
• Performed homogenous system copies
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• Team lead on SAP production hardware sizing and migration for upgrade
• Transport management system (TMS) design, configuration and implementation of changes

Environment: SAP 31I, Oracle 8i, Windows NT 4, Brightstor ArcServe.

Project 7: Confidential,
Basis Technical Consultant
June 2004 – July 2004

During this project had the following duties and accomplishments:

• SAP 40B, IS-PS 4.02B, SAP 4.7 Enterprise, Microsoft SQL Server 2000, Windows 2000, Terminal Server, Veritas NetBackup
• Upgrade documentation and planning for SAP R/3 4.0B à 4.7 Enterprise
• Upgraded SAP 40B to 4.7 Enterprise
• Implementation of Microsoft hot fixes as recommended across Windows 2000 landscape
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• Performance tuning (Application & Database)
• Printer & Spool management and configuration
• Apply support packages, kernel upgrades/patches, SPAM & SAINT updates
• Homogeneous system copies from PRD to QA environments
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• SAP 4.7 homogenous system copies
• Performance tuning and optimization of SAP 4.7 & MSSQL post upgrade

Environment: SAP 40B, IS-PS 4.02B, SAP 4.7 Enterprise, Microsoft SQL Server 2000, Windows 2000, Terminal Server, Veritas NetBackup, MS SQL Server.

Project 6: Confidential,
Basis Technical Consultant
September 2003 – May 2004
The transition project consisted of the migration of Canada Post’s tier-1 infrastructure from their current hosting provider to CGI Montreal data center.

During this project had the following duties and accomplishments:

• SAP 46C, BW 3.x, CRM 3.x, ITS 6.x, WebAS 6.x, Workplace, Oracle 8i/9i, Solaris 8, Windows 2000
• As part of the technical basis transition team who was responsible for the planning, documenting and migration of all SAP environments from front-end to back-end which consisted of SAP 46C, CRM, EBP, EM, Workplace, BW, ITS, WEBAS, Solution Manager, ITS, Oracle, Windows 2000
• Homogenous system copies on Oracle and SQL Database environments
• Installation and management of Oracle and SQL Database environments
• Implementation of Microsoft hot fixes as recommended in Windows 2000 environment
• Apply OSS notes
• Oracle table space administration (extents, data files, reorganization)
• Management of third party connectivity to R/3 & BW (RFC, External Commands)
• Batch job troubleshooting & resolution
• Apply support packages, kernel upgrades/patches, SPAM & SAINT updates
• Troubleshooting tasks at all levels (SAP, Oracle, Unix, Windows)
• Oracle sizing and performance tuning
• Creation and management of Unix shell scripts
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• Printer & Spool management and configuration
• Installation and upgrade of SAP 46C, CRM, BW, EBP, WPL, Oracle
• Basis support for functional testing on new infrastructure
• Implemented support packages and binary patches
• Configured and managed transport management system (TMS)
• Performance tuning and optimization

Environment: SAP 46C, BW 3.x, CRM 3.x, ITS 6.x, WebAS 6.x, Workplace, Oracle 8i/9i, Solaris 8, Windows 2000, Solution Manger, ITS.

Project 5: Confidential,
Basis Technical Consultant
November 2002 – August 2003

During this project had the following duties and accomplishments:

• On a team of 2 basis resources, responsible for the workload analysis and to implement the new cost saving strategy to host multiple instances on single hosts
• Homogenous system copies
• Printer & Spool management and configuration
• Installation of R/3 SAP, CRM, BW, Oracle 8i/9i
• Oracle table space administration (extents, data files, reorganization)
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• Analyze & revise current backup schedule to meet scheduled backup windows
• Analyzed current backup schedule and revise to meet scheduled backup window across all environments
• Project was implemented on schedule and budget successfully

Environment: SAP, CRM, BW, Oracle 8i/9i.

Project 4: Confidential,
Basis Technical Consultant
May 2002 – June 2002

During this project had the following duties and accomplishments:

• SAP 40B, Microsoft SQL Server, Windows 2000, Unix
• Testing of the clients existing DRP (Disaster Recovery Plan) and implementing changes where necessary to make it a smooth transition for a resource not familiar with the client’s landscape and configuration
• Homogenous system copies
• Microsoft SQL Server upgrade planning and implementation
• Apply OSS notes
• Apply support packages, kernel upgrades/patches, SPAM & SAINT updates
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• Oracle table space administration (extents, data files, reorganization)
• Printer & Spool management and configuration
• Installation of SAP 40B, Microsoft SQL Server, Windows 2000
• Testing of backup and recovery using Veritas NetBackup

Environment: SAP 40B, Microsoft SQL Server, Windows 2000, UNIX, Veritas NetBackup.

Project 3: Canada Confidential,
Basis Technical Consultant
January 2002 – April 2002

During this project had the following duties and accomplishments:

• SAP 46C, BW 3.x, CRM 3.x, ITS 6.x, WebAS 6.x, Workplace, Oracle 8i/9i, Solaris 8, Windows 2000
• Performance tuning and optimization of Oracle and SAP
• Application of OSS notes
• Implementation of SAP Note Assistant across SAP landscape
• Installation and upgrades of SAP and Oracle applications
• Installation of SAP & Oracle software across Unix & Windows environments
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• Oracle table space administration (extents, data files, reorganization)
• Modifications to existing Unix & Windows based scripts
• Implementation and maintenance of SAP R3, CRM & BW training environment
• On-call support for high availability production and training landscapes

Environment: SAP 46C, BW 3.x, CRM 3.x, ITS 6.x, WebAS 6.x, Workplace, Oracle 8i/9i, Solaris 8, Windows 2000, OSS Notes, SAP Note Assistant.

Project 2: Canada Confidential,
Basis Technical Consultant
March 2001 – December 2001
“Business Transformation” implementation for Canada Post was a large scale SAP implementation which consisted of all existing SAP applications and components in 2 separate releases (Release 1 & Release 2)

During this project had the following duties and accomplishments:

• Key resource in a large technical implementation team
• Implementation and upgrades of SAP 46C, CRM, EBP, Workplace, ITS, Oracle
• Implementation of support packages, Oracle upgrades & patches, Kernel patches
• Responsible for transport (TMS) landscape design and configuration
• Installation and support of mySAP.com Workplace 2.11 landscape
• Implemented & maintained Central User Administration (CUA)
• Creation of user profiles and roles using Profile Generator
• Installation and management of IXOS SAP Data Archiving
• Troubleshoot and resolve implementation issues raised by functional team
• System owner for all training environments with 24/7 support
• System refreshes of training environments on a weekly basis
• Implementation testing of Control-M for R/3 & CRM environments
• Implementation and testing of “TimeLink” HR-PDC time management interface
• On-call support for high availability 24/7 production environments

Environment: SAP 46C, Workplace 2.11, CRM, EBP, ITS, Oracle, Solaris, Windows 2000.

Project 1: Confidential,
Basis Technical Consultant / Remedy Implementation Team Lead
March 1998 – March 2001

During this project had the following duties and accomplishments:

• SAP 30F/40B, IS-PS 4.02B, Oracle, Windows NT, Remedy Action Request
• Installation & upgrades of SAP 30F & 40B
• Installation and upgrades/patches of Oracle 7.3.4 and 8.0.5
• Applied OSS notes
• Batch job scheduling, troubleshooting & monitoring
• Performance tuning (Application & Database)
• Client Management (Client Copy, Client Delete, Client Creation, Export/Import)
• Implemented support packages and patches across all environments
• Implementation and development of Remedy Action Request System call center for SAP end users on a Windows NT & Oracle platform
• Windows NT & Oracle administration for Remedy environment
• HP Unix legacy environment maintenance and support

Environment: SAP 30F/40B, IS-PS 4.02B, Oracle 7.3.4/8.0.5, Windows NT, Remedy Action Request, HP UNIX.

…Technical Summary

SAP R/3
SAP BW / BI
SAP Customer Relationship Management (CRM)
SAP Workplace
IS-PS
Internet Transaction Server
OSS Notes
SAP Note Assistant
SAP 4.7 Enterprise
Terminal Server
SAP Netweaver
SAP Solution Manager
SAP Portal
SAP Web Application Server
SAP R/3 4.7 Enterprise
SAP J2EE
SAP Java Connector
EBP
UNIX
Oracle Database
Windows NT 4, 2000, 2003
Remedy Action Request
HP UNIX
AIX UNIX
SAP Web Application Server
Solaris 8
Brightstor ArcServe
Microsoft SQL Server Database
Veritas NetBackup
Tivoli Storage Manager
MS SQL Server
IXOS Data Archiving
Linux
iAnywhere SQL Server Studio
Internet Pricing Configurator