GM SAP CAB Coordinator Resume

Objective

Obtain a position that will allow me to continue my career with an organization that will utilize my management, supervision, and administrative skills to benefit mutual growth and success.

Work Experience

Confidential
January 2008-June 2008
Change Coordinator

Contract worker to Hewlett Packard working on General Motors account. Responsible for the management of technology changes and releases to production environments. This includes ensuring that all changes and releases are approved, communicated and documented according to the General Motors standardized work process for change/release management. Essential duties and responsibilities include: Lead and participate in meetings for reviewing the changes for continuous improvements. Ensure that a request for change goes through change management process before deployment is made to production systems. Escalate the request for change to right evaluator(s). Receive, review, schedule requests for changes.

Confidential
July 2008-June 2012
GM SAP CAB Coordinator

Contract worker to General Motors. Responsible for coordinating the day-to-day activities for the Global SAP CAB (change advisory board) including processing of urgent changes that may be reviewed outside of the CAB meeting. Working with CAB managers and change owners globally –in regions such as: Asia-Pacific, Europe, South Africa, and Latin America. Ensure that the CAB is aware of all changes that are within their realm of responsibility. Verify that requests for change (RfCs) are correctly documented and ready for CAB review. Properly document that all RfCs have meeting minutes and an authorization status in remedy documenting the CAB's decision. Create and distributes the forward schedule of change. Audit submitted RfC records for completeness and accuracy. Administer and facilitate the weekly CAB meeting. Reports re-occurring absences of CAB participants to the CAB manager. Records decisions of the CAB or CAB/EC in the CAB meeting minutes. Track changes using CPR (SAP tool) to ensure changes have been transported and completed in the production environment. Expedite Urgent Change notifications. Periodically review and make corrections to the CAB master list. Generate and review change metric reports for evaluation. Help evaluate any outstanding issues with the CAB that can be resolved to make the CAB more efficient. Work with change owners from performing suppliers to ensure they are following proper CAB guidelines for all RFCs that are being submitted to the CAB. Other responsibilities include SAP license management. Responsible for facilitating the execution of an annual SAP license audit, summarizing the license audit results into an SAP License report, and communicating the results to GM & SAP. Also responsible for the annual SAP license maintenance invoice cycle as needed. Work with GM Purchasing on SAP License items and invoices. Also the monthly review SAP BASIS component validation to ensure accuracy before billing.

Education

School High School Diploma
Associate Business Degree

Skills

Proficient in Microsoft Office 2007 including Word, Excel, PowerPoint, and Outlook
Received ITIL V3 certification in September 2009
Able to speak fluently in Serbian and Macedonian
Great communication skills both verbal and written

Volunteer Experience

Active volunteer with the Dearborn Special Olympics since 2008. Help coordinate events and fundraisers that benefit the growth of the program in the community. Coach athletes in various sports including softball, basketball, and soccer.

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