SUMMARY:

• 15+ years of total experience with 10+ years as a Functional Consultant in SAP enabled business transformations in SD & CRM areas as a Consultant/Lead/Architect with 2 full life cycle implementation projects and 5+ years in Sales & Marketing domain (FMCG and Beverages).
• Experience in all key phases of the customer engagement lifecycle over different engagement types. This includes presales, sales pursuits and proposals, business presentations and demo, process and solution fit gap and road mapping assessments, solution implementation and deployment, Post Production Go - Live support solutions, sustainability and innovation.
• Experienced in SAP Implementation, upgrade and support projects for different industries viz., Consumer Products (FMCG), Hi Tech, Finance and Security etc.
• Results-focused, team-based management style and excellent inter-personal / communication skills.
• Proficient in leveraging SAP Methodologies, Tools and Accelerators
• Extensive experience with client facing consulting engagements in global delivery model.
• Client Management, Team Leadership and practice building activities.
• Extensive knowledge and experience in working with enterprise architects and project architects from the Business / Clientele. Illustrated critical architectural evaluation during RFI and RFP process.
• Implemented several projects to meet business goals with technology solutions to drive productivity through cross functional collaboration between business and technology teams.
• Leverage technical, business and project management acumen to communicate effectively with both technical and business stakeholders.
• Expertise in SAP CRM, SAP Sales &Distribution (SD) module interface and integration.
• Experience in SAP Sales and Distribution Quote-to-Cash (QTC)/Order-to Cash (OTC) process, Order Fulfillments, Billing, Pricing Procedures, Access Sequences, Condition types for List prices, discounts, Taxes, Freights, Condition groups, Agreement Types and Condition Exclusion groups, Condition Supplement.
• Strong knowledge in Third party process, Individual Purchase order process, Intercompany Sales process, Stock Transfer Order (STO), Consignment Sales, Credit Memo, Debit Memo, Cash Sales, Rush Order, Returns process.
• Experience in Logistics Execution, Delivery and picking, Packing, Shipping, Goods Receipt, Goods Issue, Route & Shipping Determinations and Transportation Planning Process.
• Exposure to the functionalities and hands-on experience to SAP ECC 6.0 system on S/4 HANA Database (Fiori, Master Data - Material and Customer Vendor Integration (CVI ), Credit Management, Output Determination and Pricing)
• Configured Partner profiles for inbound/Outbound IDoc’s, Basic types, Message types, Output setup for outbound, process code FM assignment to trigger inbound IDoc’s, IDoc creation, Create custom segments, populate custom segments to the Inbound /Outbound IDOC’s, Reprocess and Testing the IDOC’s.
• Extensive working knowledge, hands on experience and deep understanding of the functional and technical aspects of SAP CRM Web UI framework, Marketing Planner, Campaign Management, Trade Promotion Management (TPM), Segmentation, Account and Contact Management, Opportunity Management, Lead Management, Sales Order, CIC (Interaction Center - Web Client), Billing, Quotation Management, OTC (Order-to-Cash), Order Fulfillments, Meter to Cash Process, Master Data (Business Partners and Products), Organizational Management, Customer Interaction Center Agent functions, ERMS, Computer Telephony Integration (CTI), Service Request, Service Contract, Service Order, Service Confirmation, Billing and ERMS.
• Expertise on configuration of business roles, navigation bar profiles and work centers, direct link groups etc. to launch custom BSP pages and Transaction Launcher.
• Extensive experience in CRM Middleware and strong knowledge in integration of SAP CRM with SD / BI / HR systems.
• Hands on experience on Integration of SAP ECC modules MM / FI / CS / LE / BIW / HR and ALE & EDI processes.
• Experience in working with Solution Manager, ASAP and Agile Methodologies.
• Experience in understanding and specify the requirement of ABAP User Exits and BADI, explicit and implicit enhancements to the development team as per the Business Requirements.
• Extensive experience in Change Management operations and Change Advisory Board (CAB) functionality and Testing in different phases with SAP TAO (Test Acceleration and Optimization).

PROFESSIONAL SUMMARY:

Confidential, Sacramento, CA

SAP Functional Consultant - SD & CRM

Responsibilities:

• Worked on configuration of categorization schema for interaction records and activities, and also worked on configuration of replication of interaction records and contact logs in ISU.
• Delivered periodic error free download of customizing objects from CRM to ISU for client business services team.
• Provide Error free solution within the specified time frame resulting in better client satisfaction
• Co-ordinate with application team for new updates and discussions on different types of issues.
• Ensured error free Initial & Delta loads from ECC to CRM for all master data & transactional data
• Incidents resolution provided in time, scope and quality and within SLAs.

Confidential

SAP Functional - Lead Consultant

Responsibilities:

• Provided solutions to business user queries, conducted meetings for knowledge transfer and congregate requirements to work on enhancement cases and Functional Specification Documents.
• Extensively worked on production supporting issues.
• Responsible for providing solutions pertaining to the areas of Output Determination, Text Determination, Availability Check, and Account Determination, Stock transport orders, Inter-company and Third Party sales Process, Consignments, Shipping Points, Shipping Types, Shipping conditions, delivery types Transportation Connection points, Transportation groups/Zones as per the Client requirement in maintaining the Route determination including all LE master data.
• Experienced working as Test Lead as well as Developed and Executed Different Phases of Integration Testing Cycle of OTC project with bug fixing
• Experienced on Solution Manager Transport and document Manager.
• Knowledge of basic Debugging
• Involved using LSMW for the mass update of customer master data records.
• Responsible for identification of issues and bugs that arise during phases of continuous test cycles and subsequent repairs (liaise with development team or OSS implementation)

Confidential

SAP Functional - Lead Consultant

Responsibilities:

• Responsible to review Company Structure, Business process and Open issues.
• Define and Assignment of Enterprise Structure as per the Business Process and client requirements.
• Worked on master data (Material, Customer, Vendor) and hierarchies
• Configured OTC document types (Sales & Billing) and document flow with copy controls
• Prepared Process Definition Documents and Functional Specification Documents as per the existing business.
• Liaised with FICO, MM & PP teams for the respective configurations of the integrations
• Configured IMG settings for Logistic Management, Transportation Scheduling (Storage Locations, Shipping points and Routes)
• Responsible for the configuration of delivery and shipments.
• Providing offshore support, SLA based for all severities and servicing tickets related to Middleware.
• Administration and monitoring the inbound/Outbound Queues, IDoc Message Analysis, Error Handling and troubleshooting.
• Performed unit testing, integration tests and regression testing in phases using SAP Test Acceleration and Optimization and HPQC.
• Responsible for the preparation of Tool Kit, Presentation and end user on configured processes.
• Possible risks identified and mitigation strategies are implemented

Confidential

Package Solution Consultant

Responsibilities:

• Assist the team with the Alignment on Methodology and Tools for the Project Blueprint.
• Assist in Business requirement gathering process and expectation from SMEs / extended business associates.
• Be prepared with Tools and key processes most of the project team needs during Blueprint and Realization phases.
• Assist the team in Middleware activities in the Prototype Scenarios, Phase 0 Pilot stage.
• Provided a green field integration of master data and transactional data between SAP CRM and ECC through Middleware for sales processes.
• Provided periodic error free download of customizing objects from ECC to CRM for client’s business services team. They would then perform the sanctity test on the data and carry out further business process validations.
• Ensure error free Initial & Delta loads from ECC to CRM for all master data & transactional data.

Confidential

Senior Consultant - SAP SD & CRM

Responsibilities:

• Prepared of Process Definition Documents and Functional Specification documents.
• Understand Project org structure for blueprint and roles of key members.
• Respect and Adherence to High level project plan showing the timeline, milestones and Q-gate reviews for enhancements.
• Assist in Business requirement gathering process and expectation from SMEs / extended business associates.
• Assist the team in Middleware activities in the Prototype Scenarios, Mock0 and Mock1 phases.
• Performed IDoc and BDOC modeling and custom BDOC types for Service Orders & Opportunities. Provided custom subscriptions and publications for replication of objects.
• Built proof of concepts for object wise replication of master data, transactional data for bi-directional flow between legacies to ECC & CRM system.
• Provided periodic error free download of customizing objects from ECC to CRM for client’s business services team. They would then perform the sanctity test on the data and carry out further business process validations.
• Ensure error free Initial & Delta loads from ECC to CRM for all master data & transactional data

Confidential

Senior Consultant

Responsibilities:

• Study of business flow and its scenarios of company and documentation.
• Define and Assignment of Enterprise Structure based Change Management.
• Actively involved in all phases of ASAP Methodology including up-gradation of the project from 4.6C to ECC 6.0.
• Customization of master data viz Material Master, Customer Master, Contract Master, Vendor Master and Condition Master Etc., and extending to New Company Codes and Enterprise Structure based on the change Management.
• Configured complete Sales Cycle includes Order to Cash (OTC) with Contracts and Agreements based on business scenarios.
• Configuring various business processes, requirements gathering, Design, Development and analysis of functional specifications for RICEF’s for the new company code functionalities
• Review Design standardization, Guided to Service Operational Team Conducted the scoping /design workshops, decided to go or not go changes to the production system
• Understanding Current Business Process and Prepare the AS IS and TO BE Business Process Maps.
• Involved in KICK OFF Meeting and Conducting Workshops with Business Process Owners to understanding the current Business process.
• Understanding Client Pain Points in the Current Business Process and find out the Business Wish List. Provided the FIT- GAP Tracker to the Business.
• Provided the BPML Business Process Master List and End to End scenarios, Provided the Observations and Opportunities List to the Business

Confidential

Package Solution Consultant - SAP ECC

Responsibilities:

• Responsible for Multiple Projects, Enhancements and Resolve high level escalation incidents.
• Monitoring Solution Manager Alert IDOC’s process and Batch jobs, Resolved the issue priority basis.
• Making necessary configurations as per the Functional specifications.
• Understanding of Change Management tool utilized by the project to create Transport Request, Check configurations as per functional specifications and coordinate with various stakeholders for smooth operation of change management.
• Providing Error free solution within the specified time frame resulting in better client satisfaction
• Administration and monitoring the inbound/Outbound Idocs.
• IDoc Message Analysis, Error Handling and troubleshooting.
• Significant approach with onsite counterparts regarding new updates and discussions on different types of issues.
• Responsible for performing tax configuration mapping ECC and CRM systems as and when there is an inconsistency identified pertaining to taxes in data flow.
• Resolved incidents and followed Confidential specific Change Management process for CR deliveries.
• Updates to Nestool for all Manual Changes performed in the system
• Pragmatic solutions given to Business for all types of queries.

Confidential

Regression Tester - SAP Sales & Distribution

Responsibilities:

• Responsible for analyzing the test scripts provided in the citric tool Test Director and perform the test as per the test script in the regression environment.
• Responsible for raising Test Problem Report if the given process does not get executed in the system.
• Responsible to ensure the TPR is solved with a continuous follow-up with the resolution group.
• Understand the Test scripts, performing the script in the allotted regression environment, recording each step with a screenshot in the Test Director with comments and finally closing the test script with success note.