SUMMARY:

• Total experience of 9 years, which includes of experience in SAP ECC SD, SAP CRM and Sales Cloud, Service Cloud and Marketing modules, Administrator of Callidus CPQ System & Callidus Commission system.
• Responsible to Design solutions using CRM Suite along with successful implementation of SAP processes, solutions, and products within assigned accounts.
• Guide customers and partners through their SAP CRM Cloud implementation journey.
• Responsible to facilitate blue print workshops to collect business requirements and translating them into functional specifications.
• Identify process gaps and propose work around solutions.
• Responsible for getting sign off from business stakeholders on the Key Design Documents.
• Also, managed Integration of SAP Cloud framework with the external systems.
• Facilitate user acceptance testing and user training.
• Exposure to both end - to-end implementation & support projects as a Functional Lead and Project Manager.
• Can multitask and manage multiple deliverables at the same time.
• Ability to work in a team environment, by effectively interacting with others.
• Advise customers on options, risks, and any impacts on other processes or systems in an ongoing manner through the execution of the project

KEY PROFICIENCIES:

• Business Requirements Gathering
• Understanding of SAP Enterprise Framework
• System Configuration & Design
• Process to Solution Mapping
• Stakeholder Engagement
• Clear and effective communication

PROFESSIONAL EXPERIENCE:

Confidential

Environnent: Callidus CPQ / C4C / ECC

SAP CPQ/C4C Lead

Responsibilities:

• Supported C4C/CPQ/ECC Project Implementation @ Knack COE Project.
• Responsible for configuring enterprise set up including Markets, Branding, Territory, Country, Dictionary, User Types, Product Categories, Pricebooks, Quote layout, Renewal Process, Pricing formulas, Approval workflows, Notifications, Quote presentment/form
• Implemented Workflows and Quote approvals based on certain threshold.
• Setup upsell/cross sell & Pricing promotions
• Replicated Master data (Product/customer/pricing) from ECC to CPQ
• Enabled Integration between C4C/CPQ & ECC for order fulfilment scenario.
• Enabled DocuSign integration to support E-SIGN feature.

Confidential

Environnent: Callidus Commission and C4C Integration

SAP Callidus Commission and C4C lead

Responsibilities:

• Setup monthly &weekly calendar to handle weekly and Monthly commission’s payout.
• Implemented Plan & Rules (Credit /Measurement/Incentive & Deposit rules) to calculate credits/Incentive/ deposits and payments
• Uploaded master data (Participant/Positions/Titles) & Transaction data using migration templates
• Enabled standard reports and Dashboard for Payees e.g. My Total compensation / My Credits / My Earnings etc.
• Administering of pipeline and calculation process and fixing errors occurs during calculation run.
• Enabled DocuSign integration to support E-SIGN feature to allow users to sign on plan documents via DocuSign.

Confidential

Environnent: SAP C4C /HCP/ECC /Third party Portals

SAP C4C Solution Architect

Responsibilities:

• Responsible for blueprinting, requirement gathering, architecting, designing and managing the implementation of SAP C4C.
• Blueprinting workshops for Org Model, Master data integration with ECC (Customer/Products), Service Tickets functionalities and Mashups with ECC.
• Design and Developing 3rd party integration with C4C to consume their API’s in SAP C4C
• Scoping and configuration of Cloud for Service.
• Assisted in preparing test scripts and executed UAT sessions with BMS users.
• Providing training to key users and business users.
• Data Migration lead and replicated around 30 millions of records from ECC (Custom tables) to C4C.
• Managing Offshore team and coordinating with Confidential team for a successful implementation
• Go live and Hyper care support

Confidential

Environnent: SAP C4C

SAP C4C Solution Architect

Responsibilities:

• Responsible for blueprinting, requirement gathering, designing and managing the implementation of SAP C4C.
• Blueprinting workshops for Org Model, Master data integration with ECC (Customer/Products/BOM), Service Tickets functionalities and Order management integrations (Orders/Warranty claims and Returns)
• Blueprinting and designing of the Solution and walkthrough of the solution.
• Scoping and configuration of Cloud for Service and Sales & Marketing

Confidential

Environnent: SAP C4C

SAP C4C Solution Architect

Responsibilities:

• Responsible for blueprinting, requirement gathering, architecting, designing and managing the implementation of SAP C4C.
• Blueprinting workshops for Org Model, Master data integration with ECC (Customer/Products), Service Tickets functionalities and Mashups with ECC.
• Design and Developing 3rd party integration with C4C to consume their API’s in SAP C4C
• Scoping and configuration of Cloud for Service.
• Assisted in preparing test scripts and executed UAT sessions with BMS users.
• Providing training to key users and business users.
• Managing Offshore team and coordinating with BMS team for a successful implementation
• Go live and Hyper care support

Confidential

Environnent: SAP C4C & DocuSign

SAP C4C Technical Architect

Responsibilities:

• Responsible for blueprinting, requirement gathering, architecting, designing the Integration of SAP C4C and DocuSign
• Blueprinting workshops for different use cases of Integration like Send with Docusign button on Sales Quote, Capturing Envelop/Recipient status in C4C, Attaching the COC and Other Signed PDF document back to quote in SAP C4C Quote attachment section etc.
• Created Custom BO’s to capture different information and to Provide the login screen to the Administrator to hook up with DocuSign instance for example Demo/PRD.
• Making an API call to DocuSign to get the required data from DocuSign to C4C on a click of a button
• Solution and Design Walk through with SAP and taking the approval from SAP on the design approach.
• UAT training and testing of the solution by both DocuSign and SAP team.
• Placing the solution on SAP Service Market place.

Confidential

Environnent: SAP C4C

SAP C4C Lead

Responsibilities:

• Led SAP C4C Shared services support team and managed people from different locations to support different customer base in different modules of SAP C4C.
• Resolving issues and queries to support day-to-day operations.
• Implementing new functionalities released by SAP,Post Go Live by creating a change project and activating the functionalities in PRD and merging the change project with Go live Project.
• Created Custom reports/KPI’s/Key figures to meet the business requirement.
• Supporting business users to fix day to day issues
• Enhanced SAP C4C solution to meet the customer requirement

Confidential

Environnent: CRM 7.0 EHP2

SAP CRM Functional and Middleware design lead

Responsibilities:

• Successfully mapped the business processes for the client and implemented In house repair order management process through channels like Customer Interaction Centre.
• Requirement gartering workshops to understand the business requirement
• Blueprinting and design.
• Identifying Gaps and solution to meet the business requirement.
• Configured In House Repair order management process in CRM/ECC as per the business requirement (i.e. return from customer, Spare part delivery to Customer, Loan device delivery and loan device pickup).
• Middleware setup to exchange Master and Transaction data.
• Integration testing and Go live support.
• Setup and configured middleware for replication of customer master, material between SAP ECC & SAP CRM.
• Initial load (BP/Product/Prices) and its monitoring and activation of delta load
• Setting up Filters for product/prices/BP to replicated specific master data relevant to business requirement.
• Analysis of Bdocs errors and resolving issues (i.e. Business partner with GUID already exists etc.).
• Monitoring of Inbound & outbound queues.
• Solution design to replicate Hub/storage locations from SAP ECC to SAP CRM Custom table.
• Custom enhancement to replicated Service Order custom field from CRM to ECC sales order using CRM*DATA*EXCHANGE*BADI.
• Custom enhancement to replicate Serial Number information from CRM Service Order to ECC sales order.
• Product master custom field replication between ECC and CRM by enhancing BADI
• Customizing service Transaction, item category, transaction type, date management, actions.
• Copying control settings for Main item (RREQ) to sub items (RSUB & RRET)
• Configured ECC sales order type to create service order as sales order in ECC System.
• Configured Sales document type, Item category, Item category determination in ECC.
• Setting up the number range for ECC and CRM system for service order replication
• Logistics integration for material withdrawal process.
• Defined Partner Determination, Date profile and text determination profile in SAP CRM System.
• Define and assign Org. Data determination profile to Transaction type
• SAP CRM integration with Custom Mobile App. For resource planning.
• Solution design for Installed base management setup from scratch and blueprinting.
• System configuration for Equipment replication from ECC to CRM and enhancement to BADI CRM EQUI LOAD to create single IBASE for a customer for all his functional location as per the business requirement.

Confidential

Environnent: SAP Cloud for Customer

SAP Cloud for Customer Lead

Responsibilities:

• Requirement gartering workshops to understand the business requirement
• Scoping the Cloud Sales on Demand solution as per the business requirement and generating a scoping document aka blueprint document.
• Identifying Gaps and solution to meet the business requirement i.e. Custom field in different objects i.e. Business partners, Lead, Opportunity.
• Implemented SAP C4C solution through deferent phases/implementation methodology i.e. Scoping/Prepare/Fine Tuning/Integrate and extend/ Testing/Go live.
• UAT and Go live support.
• Data migration preparation by downloading the Data migration templates from Cloud solution.
• Setting up the Org. Structure in C4C system.
• Configuring Lead and Lead origin etc. Under fine tuning phase.
• Configuring Opportunity document type etc.
• Extending the solution objects i.e. Business Partner etc. With custom fields using adaptation.
• Number range maintenance for Material, Employee in C4C under fine tuning.
• Uploading Master and Transaction data from third party application to Cloud system using Data Migration templates.
• UAT and Go live.

Confidential

Environnent: CRM 7.0 (EPH2)

CRM Functional Lead

Responsibilities:

• Successfully mapped the business processes for the client and implemented Marketing development Funds processes as per the Scope and business requirement.
• Requirement gartering workshops (MDF Program Management, Claim management, Initiatives, FI integration, Fund management, Security etc.),
• Blueprinting and design.
• Identifying Gaps and solution to meet the business requirement.
• Configuring the MDF solution into SAP CRM.
• Unit testing and UAT.
• Data Migration (Master Data and Transaction Data)
• Go live and Post Go live support
• Configured Fund management (Funds plan, Funds, Fund usage etc.) in SAP CRM System.
• Configured Budget posting (update/transfer). Transferring budget from one Fund to another Fund.
• MDF program configuration and reimburment rate (condition generation integration)
• Configured Pricing for Claim and Budget posting transactions
• MDF initiative configuration according to the business requirement
• Configured direct claim scenario without initiative in SAP CRM System.
• MDF claim settlement in SAP CRM and transferring settlement document to FI.
• Enhancement to transfer some additional information (i.e. claim ID, Initiative id etc.) from CRM Claim settlement document to FI document.
• WEB UI setup (i.e. Channel partner role and Channel Manager role)
• Middleware settings (Fund Subscription to ECC System, Billing Document Subscription etc.)
• Created FS design document to determine the Reimbursement rate in direct claim scenario and Other FS documents to fill the GAP’s to meet business requirement
• Designed FS’s for Workflow approval email to different levels.

Confidential

Environnent: CRM 7.0

SAP CRM Functional Lead

Responsibilities:

• Working as a team lead and responsible for delivery.
• Resolving issues and queries to support day-to-day operations.
• Responsible for Writing FS, Design and deployment of new requirement from Client.
• Configured Usage Based service Contract and usage based billing in Sharp.
• Resolving issues related to UBB on day to day basis.
• Configured billing plan for UBB. (Monthly/ Quarterly)
• Resolving issues related to middleware.
• Configured maintenance contract for Standard warranty/Extended Warranty.
• Worked on resource planning application to assign demands to Service Technicians.
• Worked on CRM Billing and billing document posting to accounting.

Confidential

Environnent: CRM 7.0

Sr. SAP CRM Consultant - Specialist

Responsibilities:

• Successfully mapped the business processes for the client and implemented Predictive service Marketing through channels like Customer Interaction Centre, Campaign management,
• Implemented design of Web UI processes such as Navigation Bar Profiles, Business transactions, Interaction Record, Interaction History, and Transaction launcher scenarios as per the requirement.
• Configured the Work Centers, Work Group, Logical link, direct link of the Navigation Bar Profile.
• Configured Service and Marketing module as per the business requirement
• Integration with different third party system (UDB System) using SAP XI to replicate Spare parts, service products and Service order.
• Data migration
• Integration testing and Go live support.
• Customizing service order Transaction, item category, Item category determination.
• Integration with 3 rd party dealer system to replicate repair order in SAP CRM as Service Order.
• Service Order Template and Service Interval Template, Service plan configuration, configuration for Planned Maintenance in one of the service reminder scenario .
• Business activity (Service Reminder) creation from service Plan based on service interval template at regular interval to generate service reminders as per the business requirement .
• Integration with 3 rd party system to replicate spare parts and Labour services to create service order in SAP CRM System
• Match and Merge analysis and implementation based on the business logic provided by the business for customer getting replicated from 3 rd party system to avoid duplicate customer in SAP CRM
• Creation marketing Infosets/BI Query to use them in segmentation.
• Segmentation using Individual objects and enhancement to Target group to get customer specific fields in the target output list.
• Configuration of Data Sources and attribute list using Infosets and BI Query and creation of Target Group.
• Integration with 3 rd Party system to replicate Vehicle information in SAP CRM.
• Involved in creation and customization of Business Partners.
• Created number range and grouping, different roles for maintaining Business Partners and configured field setting.
• Match and Merge to delete duplicate Business Partners by performing Match and Merge check.
• Implemented Organization Determination profile (ODP), action profiles to relevant transaction types for automatic partner processing.
• Customized Partner Determination procedure (PDP) using access sequence, status profile, text determination procedure, and item category determination and used in appropriate transactions.
• Customized and configured Action Profile to close the service reminders as per business requirement.
• Pricing procedure determination in the replicated service order from third party system