SUMMARY:

• 18+ experience in SAP engagements in S/4HANA, FMS, IS - Retail, CRM and ECC
• Experience across multiple solutions i.e. S/4HANA - Fashion / IS-Retail, S/4HANA cloud and on-premise, SAP CAR, EIM, MDG, SAP ECC, SAP CRM, Hybris, SFDC,MS Dynamics, EloQua.
• Solution Architect - Retail Master Data and Supply Chain and SD, CRM, (SAP Sales Cloud / Hybris / SAP CRM / SAP ECC / Salesforce.com)
• Experience managing IS-Retail landscape involving integrations with different components like POS, POSDM, SAP CAR, BO-DS, External PLM systems
• Experience with SAP Master Data (Org structure, Business Partner, Business Partner Relationship, Customer, Vendor, Site Master, Article, Article Hierarchy, Merchandise Hierarchy, Installed Base, Shipping Points, Storage Locations)
• Expertise in S/4 HANA Tools - DRFOUT for integration and DMC for Data Migration / WESOUT
• SAP Certified Application Associate (SAP Activate Project Manager / Hybris Cloud for Sales / HANA)
• Experience with RDS and Pre-configured Solutions for Discover / Prepare and Explore phase of SAP Activate
• Experienced in business process study and gap analysis, business process reengineering, process integration and mapping, designing, functional specification prototyping, testing,, cutover and change management activities.
• Testing and Release experience
• Project Management
• Enterprise Architect
• Retail
• Enterprise Mobility SAP Architect

PROFESSIONAL EXPERIENCE:

Confidential, NJ

S/4 HANA Retail Master Data / Integration

Responsibilities:

• Mapping Business Requirements in S/4 HANA 1709
• Analyze, design, and develop, configuration and testing of S/4.
• Drive and Assist with functional interpretation of Business requirements and convert them accordingly into Technical requirements
• Provide detailed functional specification documents to Technical and Integration team for the development of reports, enhancements, forms, data conversion and interfaces.
• Design and implement Customer Vendor Integration (CVI) for S/4 HANA 1709
• Configure Business Partners for Customer, Vendor, Credit Management and Contact Person Roles
• Business Partner Activation for Customer, Vendor, Contact persons and Sites
• Design conversions via Data Migration Cockpit and customer programs
• Execute Data load via DMC for Mock Schedules
• Generate Pre-Load and Post Load reports and work with Business to validate conversion accuracy
• Design and maintain S/4 HANA specific Data Replication Framework Interfaces
• Customer outbound Interfaces with WMS Partners
• Vendor Inbound interface with Successfactors
• Vendor Outbound interface with Ariba / other WMS partners
• Work with the WMS partners on Inbound/Outbound interface mappings.
• Execute initial seeding for interfaces to Target systems via DRFOUT
• Setting up jobs for recurring runs of delta changes to target systems
• Handling Business Partner Setup issues - implementing Enterprise Information Management (EIM) governance instructions on business partner maintenance issues and its impact on downstream systems
• Resolving defects via configuration or development change resulting out of Mock (Conversion Mock runs) and SIT(System Integration testing)
• In corporate Design Change requests for Processes / Conversion / Interfaces without impacting the Global design
• Provide Super User and assist in developing Super user manuals for newly configured business processes
• Create Demo presentations as well as conduct Demos to showcase the configured functionality to Business and Super Users.
• Create BPD’s, Functional Specifications for Conversions, Enhancements and Interfaces
• Client to Client Integration Setup via DRFOUT for Sites
• Streamline Governance Models for Customers & Vendors

Confidential, OH

SAP IS Retail Support / Master Data / Integration

Responsibilities:

• Manage Global Support for SAP Retail Landscape
• Master Data Management - Article / Site / Vendors
• Transition of New Projects / Releases into Support environment
• Manage Master Data Conversions for new stores / Brand acquisitions
• Outline possible missed scenarios from a support perspective and get them documented and included in the overall test plan before release go-live
• Generating Hypercare checklist
• Manage validation of test scenarios from HPQC
• Manage Response and Resolution SLA’s and L2-L3 Support for E-commerce Integration (Sales Feeds) and Retail processes (Master Data, Logistics and POSDM)
• Customer Interaction, CxO reporting and Steering Committee Representation
• Metrics Reporting

Confidential, Sunnyvale, CA

Sales / Service / Analytics - SAP Hybris Cloud for Customer

Responsibilities:

• Plan and Conduct SAP Discovery sessions for Sales and Service
• Gather Customer requirements
• Gap identification
• Backlog / GAP Prioritization
• Prepare KDD (Key Design Documents)
• Present Base Design to Customer

Confidential, Mason, OH

IS Retail Support Manager

Responsibilities:

• Manage Support for Global SAP Retail Landscape
• Manage IS Retail Technical Upgrade to S/4HANA
• Transition to CAR-POSDTA from POSDM. Data Migration
• Manage Master Data Conversions for new stores / Brand acquisitions
• Configured store master, vendor master for new store opening
• Integration of External PLM solution with IS-Retail via Data Services for Frame articles
• Prepared functional specification, user guide, quick design documents for business and relationship managers
• Test script preparation, unit testing, functional testing, integration testing, UAT.
• Master Data Management for Articles, Article Hierarchy, Customer, Vendor and Sites

Confidential

WebUI Solution Architect

Responsibilities:

• Blueprint workshop for WebUI requirements
• Design and Configure various WebUI Roles with differing security requirements
• Functional requirements & specifications for WebUI enhancements
• Documenting and planning test scenarios for the technical upgrade
• Testing and deployment of new WebUI Roles, Layout and Security

Confidential, Falls Church, VA

Solution Architect / Project Manager

Responsibilities:

• Build a Parallel Pre-Sales process in Salesforce.com for Account, Contact and Pre-Sales Process
• Integrate CRM Reporting for both SAP CRM and Salesforce.com in the BI environment
• Design the Digital Marketing Integration with SAP CRM
• Integrate Marketing qualified leads from Digital Marketing process in Eloqua (Cloud Marketing Tool) to SAP CRM Pre-Sales Process
• Bi-directional Customer and Contact data flow between SAP CRM and EloQua
• Identified Source of Records for specific fields to avoid data conflict
• Design and implement the Sybase Mobile Solution for Blackberry, Android Tablets and iOS Devices
• Test the mobile solution and work with SAP to resolve Product bugs
• Implement De-duplication process via Trillium Integration for Accounts and Contacts using customer business driven matching rules
• External List Management enhancements to support loading of Accounts / Contacts / Leads via External Lists
• Complete redesign of the CRM solution to support standard CRM Solution with compatible enhancements if any
• Utilize CRM Org Structure and Territory Hierarchy in conjunction to achieve complex organizational report
• CRM Master Data (Org Structure, BP Master Data / BP Hierarchy), Lead, Opportunity, Activity, Business Intelligence, CRM WebUI, Territory Management
• Design Conversion / Interfaces for systems integration

Confidential, San Diego, CA

Master Data / Middleware Architect - SAP CRM/ECC Implementation

Responsibilities:

• Design Master Data Process
• IBM websphere Master data integration to allow for web customer registration
• Master Data Replication from ECC to CRM (Customers, Contacts and Customer Hierarchy)
• Develop Conversion strategy to allow for faster data conversion to allow complete data conversion exercise in a short time vs standard middleware replication
• Develop middleware enhancements to allow default company code data creation from CRM
• Develop a customer lifecycle to progress from Prospect to Customer

Confidential, Mountain View, CA

SAP ECC & CRM Implementation

Responsibilities:

• Conduct CRM / SD Blueprint Workshop
• As-is / To-be Gap Analysis
• Functional and technical design presentation to customer
• Configure Opportunity, Activity, Lease Quotation and Order Management, CRM Master Data, Configurable Product, Territory Management, Mobile Sales, Complaints / Returns, Middleware, Service Orders, Installed Based
• Complex Quotation Approval process
• SalesOrder Confirmation before it flows down to ECC for fulfillment
• Middleware Configuration