Sr Sap Qtc/service Management Consultant Resume
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Syracuse, NY
SUMMARY:
- Experienced Functional SAPS/4 HANA On Public Cloud/SAP ECC/ OTC & SD/LE/CS Consultant having around 13+ years of SAP Consulting in SD and OTC Functional Consulting Area and Training experience with 15+ years of strong domain expertise in various Consumer Durable/Electronic Co’s at various levels in sales / marketing / commercial / service aspect of various multinational organisations.
- Areas of Expertise - Order to Cash Functionality - LE - WM -PM/CS - Workshops - Configuration Support - Testing - Training COE Team members - Acting as Single window Solution Station for all SD issues in Industries (Media/Consumer Durables/Surgical Equipment/Services/Software/Education/Material Handling/Pharma/Biotechnology/Telecom
- Deliverables include Time -bound Solution Offering/Pain Point addressing workshops/Timeline Presentations/ Train-the-Trainer Delivery/Production Support/Solution Architect/Test Lead
- SD Expertise - Order-to-Cash Management - Contracts - Delivery Management - Billing - Accounts Management - Pricing - Billing Due List - Billing Plan Types - Output Types- Incompletion Log - Item Category Determination - Sales Doc Types - Contracts - Rush Order- Cash Sales- Partner Determination Procedure) Shipping Cost and Freight Determination - Shipment
- Good Expertise in Shipping/Route /Route Scheduling/Delivery Priorities and Pricing
- Experience in Integration of SD with PM & CS (Service Orders/Equipment Master)
- Good Experience in activities related to creating business blueprint document, Gap Analysis Customising in all the areas of Customer Relationship Management, Testing, Integration
- Pricing Full Functionality Expertise /Condition Technique/Pricing Procedure/Condition Update
- Worked Extensively in Logistics Execution of SD Module - Picking/Route Determination/Shipping Types/Freight etc.
- Very good understanding of SAP Order-to-cash /LE Functionality with interfaces with FI/MM specially in area of Account Assignment and Determination
- Good Understanding of Integration with MM/FI/CS with Sales & Distribution
- End-to-End Implementation for SD module commencing from Pre-Sales to Accounting
- Excellent knowledge of Master Data - Customer/Material/Condition/Output Master data
- Worked as Team Lead/Project Management SAP SD Consultant in various industries across countries
- Good experiences in user training and conducting SD training sessions.
- Conducted over 30 academic Trainings on behalf of SAP-Asia with very high evaluated scores
PROFESSIONAL EXPERIENCE:
Confidential, Syracuse, NY
Sr SAP QTC/Service Management Consultant
Responsibilities:
- Handling Implementation for Project Apollo for S4 HANA on Public Cloud
- SFDC - Service Now - SAP Business Scenarios
- Helping for Support issues for SAP OTC areas as one window issue solver for them
- SAP OTC/SM Production Issues from Functional Perspective/Best Practice Deployment
- Helping Business Users with SIT and Best Practices Business Processes and Integration issues
- Business Partner Configuration and Master Data for Sales and Distribution
- Review of Functional Specifications in OTC area and Assisting Off Shore Technical Consultants for Technical Specifications
Confidential, NJ
SAP QTC- SD/Logistics Consultant
Responsibilities:
- Responsible for OTC Change Requests with Pricing, Billing and Logistics Execution areas
- Important Member of Build Team for Wiley COE Team
- Implementing New Changes based on changed Business Processes
- Documentation by writing Functional Specifications and Approving Technical Specification till its Deployment
- Handling Team of Technical Consultants for timely execution of developments /Enhancements for CR’s
- Working extensively on New Project Roll Out for K&L Pricing
- Advising the Best Business Practice to Business/Stake Holders for higher Profitability
- Responsible for Successful Deployment of Change Requests
- Responsible for getting the Developments completed (by engaging Off Shore Technical/Development Consultants) for Enhancements
- Analysing Current Processes and Advising Business about the most favoured SAP Practice in Area of Quote -To- Cash
- Extensively using POC for the Stake Holders/Power Users by Organising small but effective Workshops
Confidential, Tampa, Florida
Sr OTC Consultant - Order-To-Cash/SD
Responsibilities:
- Handling New Implementation Project for Reverse Pricing from OTC/SD Perspective
- Handling all OTC Integration Systems for New Implementation for E-TAX in Italy, Columbia and Hungary
- Responsible for Prompt Solution of any Issues regarding to Order-To-Cash Process for Business/Users/Stake Holders/Power Users/System Owners
- Responsible for creating TA -Technical Assessment and getting Approvals from Business Owners of Italy,Colombia and Hungary for new Tax/Invoice Compliance
- Integration issues for Customer Master replication in GTS system vis -a-vis ECC
- Part of IT-COE AMS team for resolving Functional issues faced by Users
- Worked extensively on ISM/Service Now for Ticket Management
- Involved in Approval/Creation of Test Scripts in HPALM/HPQC Testing tools
Confidential, Charleston, South Carolina
Sr. SAP SD Consultant
Responsibilities:
- Handling SAP - SFDC Production issues across Finance and Project Management
- Testing Plan Execution/Master Test Plan/Regression Testing Responsibility
- New Project Launches/Costing/Resource and Application Allocation
- Handling all SAP SD /Order To Cash related Configurations Glitch
- Advising on New Acquisition - RoadMap for SAP Billing Plan
- Handling all OTC Support activities across board
- Handling Sales Force/SAP Integration issues including Billing Plan -Billing Due List and Usage Billing for Luminate
- Planning and Executing all Best Practices Solutions for Order to Cash Scenarios by Displaying and Driving numerous ProtoType Sessions with Business Users and Stake Holders
- Advising on all Outstanding issues related to Sales and Distribution Module from Contract to Billing and Revenue Recognition for all existing scenarios of the Organization
- Creating Documentation and Helping Root Cause Analysis Team and Solution Building in all areas of Order-To-Cash scenarios.
Confidential
Sr. SAP Consultant
Responsibilities:
- Heading SAP SD/OTC for Multiple Projects in China, Thailand, Vietnam and Japan
- Project Management including Shipping related Process -Freight Cost in Delivery etc.
- New Project Launches/Costing/Resource and Application Allocation
- Handling all Support and COE issues across Asia Pacific Region
- Heading the OTC & Documentation Management of APAC Region
- Handling Customer Service Project for China Roll Out in SD
- Integration issues of SD/CS across Plants (China,Singapore etc.)
- Introduced Variant Configuration Step-By-Step Configuration for Complex Warehouse Products
Confidential, Redmond, WA
SAP SD Sr .Consultant-Test Lead
Responsibilities:
- Designing the Tax Revenue Calculation for Skype and Various Telco Products of Confidential
- Creation of FSD for the above requirement for Three Scope in Countries
- Involved in Configuration and Prototype as per the Design and Business Requirements
- Listing Scenarios based on the current and future process of the Business
- Contracts Sales Orders, Item Category, Customer Invoice and Inter Company Configurations
- Order - Related Billing and Billing Plan Complex Scenarios executed
- Testing of over 400 Test Cases for all the scenarios- Leading the Test Team including Offshore
- Working closely with Technical Consultants/Service Engineering/Master Data Team all through
- Creation of MTP Doc and getting approved by the Business and involved in Negative Testing and Results
- Billing Plan Configuration at Item Level with various Customers belonging to different regions
- Involved in Vertex Tax Determination for Two Call Approach for TELCO Products for US/CANADA/PR
- Output Determination Procedure Customization with Output Type at Billing
- Involved in setting up Workshops with Business for validations
Confidential, St. Louis, MO
SR.SAP SD Business Consultant
Responsibilities:
- SD/CS Solution Consultant for various Complex Scenarios in line with the Warehouse Activities
- Gathering Requirements across different Divisions ATS/CS etc.
- Blue Printing for the SD module in line with the business
- Listing Scenarios based on the current and future process of the Business
- Configuration for Consolidated Customer Orders/ Near- By Customer/Rush Customer Orders with specific Delivery Patterns in very Complex Scenarios
- Configuration and Customizing for Sample /Consignments and Free-Of-Charge Delivery Orders
- Setting up of Route/Route Determination/Route Schedule using Factory Cal and Shift
- Testing End-To-End Business Scenarios from Order to Billing
- Proposing and showing Prototype for all the Scenarios by arranging Work Shop Sessions across divisions
- Handling all issues related to Sales and Distribution Module but integration with FI and MM
- Delivery of Solutions based on Minimum Development and maximum Configuration across all areas
- Setting Up of Availability Check in a very Complex Business Scenario along with Future Dated Orders
- Imparting Training to IT and Business Department of the Organization along with Key Users both in Centre Valley (PA) AND St. Louis, Missouri
Confidential, Richmond, VA
SAP SD/OTC Consultant
Responsibilities:
- SD/OTC issues to be resolved for Current Plant.
- Identify the best Practice for Implementation and Support in SD and Vistex
- Logistic Execution issues i.e. Route Determination, Picking, Transfer Orders etc.
- Preparation of Current Functionality and Resolving Tickets based out of SD/OTC
- Deck for Order to Cash scenario with Variant Configuration
- Pricing Details of SD Configuration changes.
- Imparting Training for Business Users.
- Preparing Training Document for SD/VISTEX functionality.
- Resurrecting the Current Process of Claims Management in Vistex.
- Quotation Management/Order Management Process.
- Shipping and Billing Issues Resolution.
Confidential, Columbus, IN
SAP TELEMATICS EXPERT – Functional (SD/CS/PM)
Responsibilities:
- Roll out of Confidential Telematics – Fleet Project for its Forklift Trucks with a Telematics Device
- Requirement Gathering from Business Stakeholders/Committee Members etc.
- Module In-charge for PM/CS & SD Design/Approval/Configuration/Training etc.
- Two Third Party System Integration with SAP – CaLamp and ID System.
- Design for both Confidential Mobile and Confidential Complete Scenarios
- Responsible for Setting up Telematics Device Master Data
- Responsible for Order – To- Cash Functionality of SD Module
- Design and Configuration of Entire cycle from Device Master to Billing (SD)
- Setting Up Variant Configuration with respect to Equipment Master Settings
- Setting up Client Workshops for TO-BE Business Process
- Configuration for Order-To-Cash Scenarios (8 Scenarios in total)
- Entire Configuration and Testing of SD PRICING Functionality
- Dependency writing for Pricing in Variant for different buckets i.e. Confidential /Non- Confidential
- Interacting with Technical Team and BI Team for Data Analysis.
- Setting up Notification Types/Catalogue Profile/Tasks/Activities etc.
- Configuration of Debit Memo Types/Item Category for Configurable material and Billing Type.
- Contracts/Order Types/Item Category/Billing Types/Billing Plans/Order Related Billing.
- Different Order Types for different Business Scenarios.ie Confidential Owned Trucks/Non –Warranty Trucks etc.
- SD Settings for Assemble-To-Order Scenarios with Availability Check in Assemble-To-Order
- Preparing Documentation for Configuration and Imparting Training to Business Users
- Account Determination Configuration.
- Order-to-Cash Business Solution Provider.
- Expertise in Contract Management/Quotation Management/Order Management/Billing Management/Service Management (CS)
- Configuration related to SM/SD scenarios of the Organization in USA and Canada
- Customization related to Service Notification/Service Order/Main. Plan/Confirmation/Resource Related Billing
- SD-SM Integration points/Service Order/Service Notification/Equipment Master etc Configuration
- DIP PROFILE Configuration
- Resource Related Billing Configuration/Testing/Documentation
- Testing entire End-to-End Process of all Seven Scenarios with Business (Starting from PM-CS-SD)
- Creating Functional Specs for Outputs for various divisions
- Worked on Reverse Logistics Management
- Master Data Configuration execution along with Item Category-Dales Doc Types-Assignment
- Copy Control Configuration at all levels
- Designing Test Scripts for User Testing/Integration Testing
- Service Orders/Service Notifications/Service Confirmation/Warranty Process/Sales Order/Invoicing/Account Determination/FI Integration
- Sales Order Type/Contract Types/Billing Type/Copy Control
- Shipping and Transportation set up – Picking/Packing/PGI
- Billing Plan- Milestone Billing/Periodic Billing Configuration