OBJECTIVE:

To pursue a challenging and rewarding career that would enhance my technical and interpersonal skills and provide opportunities for personal and professional growth, meeting people, travel and become mature as a consultant.

SUMMARY:

• 10.9 years of experience in SAP as SAP functional consultant on SAP R/3 Retail and CRM Platforms with 9 support, enhancement and Implementation projects with support environments of SAP R/3 for SD, CS, CRM, MM, Logistics modules.
• Retail, Master data consulting, Integration, pricing and promotions, store operations, supply chain management, POS integration, EDI, Web services.
• Deep Experience in SAP Consulting, Client handling, requirement gathering, business process design, requirement analysis, data conversion, SAP configuration, SAP testing, process improvement, change management, performance management, team handling, offshoring, support, go live support and end user s.
• Expert experience in SAP Retail processes including Point of Sale (POS) integration with SAP, Retail Master Data, SAP Retail Store (SRS),
• Forecasting and replenishment, supply chain management, Inventory lifecycle management.
• Expert skills in working on various project facets like Business requirement gathering, Gap analysis, Design, Develop, Test, Deploy and go - live support in SAP implementations, change management.
• An excellent team leader with a unique blend of Managerial, Technical, Functional and Qualitative skills backed by strong record of facilitating cross-functional coordination for successful delivery of the Software Solution
• Hands on experience on SAP CRM, Order management

TECHNICAL SKILLS:

ERP Packages: SAP R/3, SAP CRM, SAP Retail.

Operating systems: Windows NT and Windows 2000 server

Tools: Used HP Quality Center, HP Service center, Mercury Quality center, Microsoft Office, LSMWService Now, Demand Management.

PROFESSIONAL EXPERIENCE:

Confidential

MTR Lead (SAP Direct Procurement Logistics and Inventory Consultant)

Environment: SAP IS Retail

Responsibilities:

• Involved in this Project from the transition phase of Stage 1 which is an implementation of MM,P2P,LE,SH and FI.
• As an MTR lead handled all the issues related to MTR which includes Direct procurement, Indirect procurement, Logistics and inventory in SAP.
• Coordinating between business and the team
• Resolving the Tickets and Customer satisfaction as a top priority without breaching the service Level Agreements.
• Worked on Special procurement like subcontracting, Brunswick PO, Seasonal PO, vendor consignment, SRM PO and Return to Vendor PO.
• Worked on the Direct ship process and the Interface to Varsity.
• Worked on the Custom programs to enhance the system functionality like ZMM POMass, ZMM ASKASN, Vendor performance report etc.
• Worked on the I-Doc (Set up Partner profile, Activate Fields to trigger I-Doc, Re-processing I-Doc), Setting Batch Job,
• Worked on the Stock transport order and the interfaces involved with Middleware and Manhattan,
• Insight on BAPI’s, BADI’s, User exits used in procurement & Inventory Management area.
• Analyzing the errors, searching for causes of errors (RCA), provide corrective solutions and suggest preventive actions to avoid recurrence in SAP.
• On call support for priority tickets.
• Deliver new and complex high quality solutions to clients in response to varying business requirements
• Responsible for managing scope, planning, tracking, change control, aspects of the project.
• Responsible for effective communication between the offshore team and the customer. Provide day to day direction to the users and regular project status to the business.
• Utilize in-depth knowledge of functional and Technical experience in SAP and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Involved in the SAP GCS and OFL implementations and post go live support.
• Involved in documentation of FS and Mapping documents for Phase 2.

Confidential

Sr. SAP SD/ CRM Consultant

Environment: SAP R/3 - SAP ECC 6.0.

Responsibilities:

• Resolving the Tickets and Customer satisfaction as a top priority with out breaching the service Level Agreements.
• Analyzing the errors, searching for causes of errors (RCA), provide corrective solutions and suggest preventive actions to avoid recurrence IN CRM as well as ECC.
• On call support for priority 1 and 2 tickets.
• Restarting the jobs for batch job failures in control M.
• Middleware monitoring activities.
• Deliver new and complex high quality solutions to clients in response to varying business requirements
• Responsible for managing scope, planning, tracking, change control, aspects of the project.
• Responsible for effective communication between the onsite team and the customer. Provide day to day direction to the users and regular project status to the leads.
• Utilize in-depth knowledge of functional and Technical experience in SAP SD, CRM and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Involving in the upgrade testing from 7.1 to 7.4.

Confidential, NA

Sr. SAP SD Consultant

Environment: SAP R/3 - SAP ECC 6.0.

Responsibilities:

• Resolving the RFS, RIR and RFC based on the Priority of the Tickets and Customer satisfaction as a top priority with out breaching the Service Level Agreements.
• Preparation of Functional specification documents to create a new reports and to modify the existing reports.
• Analyzing the errors, searching for causes of errors (RCA), provide corrective solutions and suggest preventive actions to avoid recurrence.

Confidential

Sr. SAP SD Consultant

Environment: SAP R/3 - SAP ECC 6.0.

Responsibilities:

• Resolving the production Issues from time to time.
• Coordinating with the Technical team for the issues involved technical intervention.
• Providing inputs to the technical team to effect development changes.
• Configuration of the pricing procedures, VOFM routines, condition types, access sequences.
• Ensure adherence to SLA’s & reporting.
• Responsible for overseeing the Quality procedures related to the project.
• Support Day to Day issues for Production.
• New developments and enhancement requests and Configured new order types, item categories, schedule line categories, billing types for spike order requirement.

Confidential

Sr. SAP SD Consultant

Environment: SAP R/3 - SAP ECC 6.0.

Responsibilities:

• Resolving the production Issues from time to time.
• Providing inputs to the technical team to effect development changes.
• New plants configuration and Support to Confidential South Africa.
• Support Day to Day issues for Production.
• New developments and enhancement requests.
• Worked on configuration of new output types and requirements.
• Writing Functional specifications for new custom requirements.
• Interacting with the ABAP Developers for designing reports based on the requirements,smart forms and user exits. Good grasp of ABAP/4 debugging,
• Report generation for analysis. Used a lot of SE16 reports and also SQVI and SQ01 queries.

Confidential

SAP-Logistics & LWS Consultant

Environment: SAP R/3 - SAP ECC 6.0.

Responsibilities:

• Creating the RFC’s for the calls and resolving them in the timeframe provided.
• Maintaining the master data as per new requests.
• Coordinating with the Technical team for the issues involved technical intervention.
• Providing inputs to the technical team to effect development changes.
• Ensure adherence to SLAs & reporting.
• Responsible for overseeing the Quality procedures related to the project.
• Support Day to Day issues for Production.
• New developments and enhancement requests.
• Meetings with the client and offshore team.
• Delegation of work within the team. and Mentoring the project team
• Maintaining the master data as per new requests.
• Coordinating with the Technical team for the issues involved technical intervention.
• Customization, Enhancement and new reports in SAP SD/ LWS/AVL.
• Worked on COVE orders.
• Worked with GTS and PMM systems.
• Involved in all the phases of testing and provided data needed for testing by the process teams.
• A good team player and has ability to grasp things fast and act accordingly.

Confidential

SAP - SD Consultant

Environment: SAP R/3, SAP - SD, SAP ECC 5.0, 6.0, 4.7,

Operating System : OS 400, Windows NT /2000, Vista, ME.

Responsibilities:

• Resolving the Issues from time to time in the given time frame.
• Creating the functional specifications for new CR’s Raised.
• Finding the root cause for different issues informing Client for taking measures to resolve the issues.
• Interacting with the Users for further clarification of the issues and educating them with the root cause of the issue.
• Customization of the module (SD) according to the client requirements.
• Interacting with the onsite team members for clarification of the CR’s.
• Interacting with the developers for the smooth processing of the business flow, helping them to deliver the exact requirements on time.
• Creating the test data for the new developments for testing them in Development and Quality before moving it to Production.
• Order Management Issues: Creation of Sales documents - Inquiry, Quotation, Sales order, Deliveries, maintain copy control for integration, Contract orders, Scheduling Agreements.
• Condition Records Maintenance: Designing pricing procedure, Creation of Condition tables, access sequence, Condition types. Maintaining condition records for Condition type.
• Defining routine and formula as per the client requirement to fulfil the pricing requirement.

Confidential

SAP - SD Consultant

Environment: SAP R/3 Ver 3.0 and Ver 4.6, Windows NT/2000.

Responsibilities:

• Whenever any program is modified or developed newly or even changes any configuration in SAP (like screen change, changes in data dictionary, change in program or security profile etc), it has to be tested thoroughly. All the code/configuration changes/modifications that are required to work as a single unit are assigned together for testing.
• Regression testing for the Quote to Cash process by creation of different sales documents: Quotation, Order, Purchase Requisition, Purchase Order, Delivery and other shipping documents, Billing and Accounting documents, Creation of Contract.
• Finding the root cause for different issues that were found during testing, informing the concerned person and also taking measures to resolve the issues.
• Finding the root cause for different issues sent through service requests from the client, informing the concerned person and also taking measures to resolve the issues.
• System testing.
• Regression testing.
• Interacting with the onsite team members for clarification of the SR’s.
• Understanding the Functional Requirements.
• Preparing the test plan according to the specific requirement of the client.
• Uploading the Test plan in MQC.
• Checking the data required for the test to execute smoothly.
• Testing the business process for the required SR.
• Validating and Submitting the test script in MQC.
• Interacting with the developers for the smooth processing of the business flow.

Confidential

SAP - SD Consultant

Environment: SAP R/3 Ver 4.7, Windows NT/2000.

Responsibilities:

• Regression testing.
• Interaction with the support members.
• Checking the data required for the test to execute smoothly.
• Taking the required test script to be checked as assigned.
• Checking the business flow as given in the test directory by step by step execution.
• Submitting the test script and e-signing the test script as required.
• Sending the test script for business approval and validation.
• Interacting with the support team for any data inconsistency.