SUMMARY:

• Solid instructional design background
• Designed, developed, and delivered training courses for a variety of platforms, including web - based training
• SAP implementation training and documentation experience
• SAP modules/areas: SD, MM, PP, WM, EWM, CRM, MDG, MDM, BPC, MFG, APO, S4 HANA
• Oracle Applications and E-business suite experience and Hyperion
• Interacts effectively with clients and subject matter experts
• Excellent editor of training materials with an eye for detail

SYSTEMS/SOFTWARE:

• Adobe Acrobat Writer
• Articulate
• Camtasia
• Captivate
• Datango
• EnableNow
• Epilogue
• Microsoft Office products
• HTML
• JavaScript
• Oracle
• Oracle Tutor and User Productivity Kit (UPK)
• PageMaker
• Robohelp
• Confidential Infopak
• SAP
• SQL uPerform
• Visio
• Workforce Performance Builder (WPB) - formerly Datango

PROFESSIONAL EXPERIENCE:

SAP Instructional Designer

Confidential

Responsibilities:

• Participated in testing and super user training sessions.
• Developed business process flows, course curriculum, and outlines for the MM Procurement and Warehouse areas.

SAP Instructional Designer

Confidential

Responsibilities:

• Developed “to-be” business process flows using Visio.
• Developed curriculum and outlines for SAP S/4 HANA core Finance implementation.

Training Developer

Confidential

Responsibilities:

• Developed a week-long instructor-led training course to teach Providence, RI Department of Human Services trainers how to develop training using the ADDIE instructional design methodology. Created group-centered and role-play activities.

Training Lead SAP and Oracle

Confidential

Responsibilities:

• Led the training efforts for a large Financial Transformation project that integrated nineteen different SAP instances into one and consolidated the Finance function across the organization.
• Managed and directed a team of mostly inexperienced training developers.
• Conducted needs analysis, developed the training strategy, and worked with the client and change management team on training logistics.
• Created training templates and conducted sessions on instructional design.
• Initiated a strategy for uPerform usage and recorded simulations.
• Created training materials for SAP S/4 HANA and Oracle Hyperion.
• Created eLearning using Lectora and Captivate and embedded simulations.
• Created online assessments.

SAP Training Developer

Confidential

Responsibilities:

• Developed and edited business process procedures (BPPs) using SAP Workforce Performance Builder (WPB - EnableNow) for the APO/Supply Planning workstream.
• Worked closely with engineers and production planners to define business processes.
• Developed curriculum and course outlines.
• Created instructor-led and web-based training, exercise guides, and quick reference guides (QRGs) for the SAP production planning, APO, and MFG repairs processes as well as reporting using PowerPoint, Captivate, Visio, and Word.
• Participated in train-the-trainer coaching sessions for planners.
• Supported delivery of instructor-led training classes for the manufacturing and production planning courses.

SAP Training Lead and Trainer

Confidential

Responsibilities:

• Developed training plan, course outlines, templates, and training materials.
• Delivered training to refinery personnel.
• SAP areas included navigation training, MM - procurement, TMW (rack interface), and pricing.

Systems Instructional Designer

Confidential

Responsibilities:

• Created templates for course outlines and PowerPoint presentations.
• Developed curriculum and outlines for courses for implementation of the Amadeus reservation system.
• Developed system simulations using Epilogue.
• Worked with trainers and subject matter experts to identify course objectives and relevant procedures.
• Created instructor guides and PowerPoint presentations.
• Developed scenarios to complement the system simulations for group practice activities.
• Training audience included Customer Service Representatives, Systems Operation Specialists, and Ground Operations.

SAP Training Developer/Trainer

Confidential

Responsibilities:

• Worked in the areas of Sales and Distribution - Order to Cash (SD), Contract Management, Billing Resolution and Accounts Receivable, Customer Care, and Production Planning, including repair and maintenance, asset management, and procurement.
• Conducted needs analysis and created course outlines and objectives.
• Developed instructor-led and web-based training.
• Deliverables included PowerPoint presentations, instructor guides, exercise guides, job-aids, simulations, and Brainshark web-based training.
• Conducted train-the-trainer knowledge transfer sessions.

SAP Training Developer

Confidential

Responsibilities:

• Developed curricula and course outlines for the Record to Report (Finance) area. Interviewed subject matter experts to identify training needs and worked with organizational change management to identify change impacts and map roles to courses.
• Developed training materials for the Finance, Business Planning Consolidation (BPC), Reporting, Warehouse Management and EWM. and Master Data areas.
• Deliverables included PowerPoints, job-aids, uPerform simulations and work instructions, online assessments, and eLearning.

SAP MDG (Master Data Governance) Analyst

Confidential

Responsibilities:

• Developed QA testing templates in HP QC and ALM for IT and UAT testing for material master data.
• Analyzed processes and wrote test scripts in the Procurement area.
• Worked with Subject Matter Experts (SMEs) and developers to identify processes and workflow procedures.
• Developed training materials, including instructor-led training, and simulations using User Productivity Kit (UPK).

SAP Training Developer

Confidential

Responsibilities:

• Performed needs assessment and developed outlines and course materials for the Procure to Pay process area.
• Materials included course outlines, PowerPoint presentations, and Workforce Performance Builder (WPB) simulations.

SAP Training Lead

Confidential

Responsibilities:

• Led the training development effort for the SAP Master Data Governance (MDG) implementation for a chemical company.
• Developed training plan, conducted needs analysis, developed course curriculum and outlines.
• Created project templates and training materials, including instructor-led training (ILT) and train-the-trainer materials, system tasks, and job-aids.
• Participated in requirements gathering and developed business process flows for the as-is and to-be processes.
• Developed test scripts for user acceptance testing (UAT) and participated in testing and logging defects using HP Application Lifecycle Management (ALM).
• Supported change management activities including communications and role to transaction and course mapping.
• Maintained SharePoint site to host training documents and communications.

SAP Instructional Designer

Confidential

Responsibilities:

• Performed training needs analysis and interviewed end users and subject matter experts.
• Conducted role-to-course mapping and developed curriculum for the sales and warehouse management areas.
• Created instructor-led and web-based training for the sales, finance, warehouse management, and production planning areas including order management, account and dispute management, Business Intelligence (BI), Customer Relationship Manager (CRM), and Salesforce.com.
• Documented SAP release notes.
• Developed and taught staff on the use of templates. Created eLearning SAP navigation course using Captivate 7.0.

Freelance SAP Training Developer

Confidential

Responsibilities:

• Recorded and edited SAP simulations for WBT courseware using Captivate 4.0.
• Courses included the logistics area of Sales and Distribution (SD) configuration, Materials Management (MM) configuration, Finance/General Ledger, Human Capital Management (HCM), Warehouse Management, and Business Intelligence (BI).

Consultant

Confidential

Responsibilities:

• Instructional systems designer (ISD) for a government (Veterans Administration) contract.
• Converted videotaped presentations into web-based training storyboards for health informatics topics.
• Edited and rewrote taped audio narrative to convert it into readable text.
• Create instructor lead training (ILT) course to train trainers on the ISD process.

SAP Training Consultant

Confidential

Responsibilities:

• Instructional designer for an SAP upgrade for an aviation company.
• Created system simulations, work instructions, and web-based training using Confidential uPerform for the Procure to Pay (procurement) area.
• Technical Training Lead for an SAP upgrade in the Requisition to Pay (procurement) area for J&J a pharmaceutical company.
• Created and managed instructor-led PowerPoint course materials for courses in the Procurement and Accounts Payable areas, including Business Intelligence (BI).

SAP Training Consultant

Confidential

Responsibilities:

• Instructional Designer and uPerform administrator for an SAP implementation.
• Worked in the logistics Lead to Cash area, including CRM and the Procure to Pay area, creating training materials including PowerPoint presentations, participant guides, and uPerform business process procedures/work instructions (BPPs).
• Worked closely with subject matter experts in the sales and distribution and procurement areas.
• Served as uPerform administrator, creating templates, assigning user roles, establishing and maintaining the glossary, training staff and super users on using uPerform.
• Created training materials, documentation, job-aids, and standards.
• Published uPerform documents.
• Participated in change management activities’, conducted super-user meetings and focus groups, contributed to communications, and role mapping.

SAP Training Consultant

Confidential

Responsibilities:

• Training Lead for the logistics/warehouse management area for an SAP ECC implementation.
• Conducted needs and task analyses to create course curriculum and outlines.
• Created and revised business process procedures (BPPs) using Confidential uPerform.
• Content covered the SAP Material Management (MM) module, as well as various other warehouse systems, including AIMS.

SAP Training Consultant

Confidential

Responsibilities:

• Developed web-based training courses for an SAP upgrade for the FICO module, including a credit card custom application.
• Materials included recorded uPerform simulations for work instructions, Word training materials for instructor-led training, and web-based training created using Captivate.