SUMMARY

• Over 10 years of work experience in various fields like Information Technology, Banking Operations, Sales, Customer Service, Administration and Recruiting.
• Expert level skills in search criteria using - LinkedIn, Recruiter-Lite and other job portals like Indeed, Career Builder, Dice.
• Hands-on experience in Full lifecycle of Recruitment process.
• Extensive experience in formatting resumes as per the requirements of the client.
• Has good experience toggling with multiple windows simultaneously.
• Provided training on the recruitment process to the new joiners in the previous companies.
• Deputized the manager when needed, ability to lead the team and work under pressure
• Provided support on various tasks in multiple areas of work- Bank Help, Direct Debits, Customer Services.
• Performed Audit checks as an audit marshal in compliance with the Data Protection Act.

TECHNICAL SKILLS

Operating System: DOS, WINDOWS 7, 10, XP.

Browsers: Internet Explorer, Chrome, Mozilla Firefox.

Applications: MS Office Suite.

PROFESSIONAL EXPERIENCE

Confidential

Sap & IT Recruitment

Responsibilities:

• I was involved in the day to day activities from sourcing potential candidates to maintaining a good flow of resources for future opportunities.
• Involved in everyday team meetings, conference calls with customers and maintaining the records for open requirements and covered them without missing the deadlines.
• Sourced & worked with different levels of Cleared resources (Public Trust, Secret Top Secret, SCI Poly) from various jobs boards- Boolean searches, referrals etc.
• Very good experience using LinkedIn Recruiter and portals like Dice, Monster, Indeed
• Experience in posting Jobs on various boards by maintaining confidentiality of the client details and screened relevant skilled candidates from the responses.
• Worked with the team and Resource managers in screening the potential candidates for the right position.
• Sent Calendar invites to the candidates and made sure that they do not miss on the scheduled time slots for interviews.
• Continuous follow up with the clients after each interview and updated the candidates on the feedback.
• Covered many requisitions from the federal projects and commercial projects on various technologies in IT and SAP.
• Maintained a good data base of potential resources for classified and non-classified roles. Ability to work under pressure with minimal assistance.
• Hands-on experience working with cross-cultural and geographically distributed teams and refine the existing processes across different business geographies through regular interactions.
• Expertise in driving contract as well as full-time resource hiring and staffing function to plan demand & supply.

Confidential

SAP & IT Recruiter

Responsibilities:

• Involved in complete life-cycle process of recruiting finding a resource for a given role, Screening, negotiating, scheduling interviews, following up with the Hiring managers and the resources till the onboarding process.
• Setting up calendar Invites for scheduling phone screening with clients, following up with the client recruiters.
• Actively engaged with hiring managers, provided ongoing status of sourcing activities and candidates.
• Took initiative in scheduling interviews with the client Recruiters, following up on the feedback from the hiring managers.
• Well experienced in working with Hiring Managers to fill open requisitions for entry and mid-level positions in an assigned functional area(s) which includes: meeting to discuss the role, drafting job postings, posting positions, screening candidates, conducting phone screens and assessing candidates to move forward in the hiring process.
• I have built effective networks and relationships to maintain a strong pipeline of talent and managed the flow of employee referrals and candidates.
• I maintain a good relationship with client recruiters and hiring managers.
• Has excellent knowledge working with different Job portals like Career Builder, Dice, Indeed, LinkedIn, LinkedIn Recruiter.
• Experienced in posting Jobs in Online portals Like Indeed, Career Builder, Monster. Screened the resumes and interviewed initially over the phone.
• Have thorough knowledge in finding relevant positions from Scout Connect & Reflik and submitting resources to the respective Clients.
• Having a fast pace in formatting resumes according to the needs of the client, supported the team in formatting resumes even in busy schedules.
• Have worked on multiple requirements and successfully placed resources in various modules of SAP.
• Worked with different vendors in expanding business to the company.
• Able to work with minimal supervision to plan, prioritize, communicate and organize a diversified workload and manage special projects with direction of management.
• Having a good experience in communicating effectively over the phone and through written communication and working with processes that require a lot attention to detail.
• Participating on special projects as requested. Good experience in managing multiple processes and projects at one time.
• I can prioritize and handle confidential information.
• Trained/supported Junior recruiters in handling situations when heavy workload prevailed from different clients.
• Also guided them in maintaining the database and utilizing the resources to the optimum level.
• Extensively involved in managing recruitment strategy and resource fulfillment plans for niche IT technologies for multiple accounts.
• Always maintained a good rapport with the resources from the Database and provided them with relevant positions in the market with various clients.
• Can work well with a diverse group of people. Has experience working with onshore and offshore team members. Honest, friendly, and have excellent communication skills (Written, Oral and Interpersonal).

Confidential

SAP Recruiter

Responsibilities:

• Involved in the complete recruitment lifecycle (Validating /Sourcing/Scheduling / Regular Follow Ups / Negotiations / Getting Billing Details / Payment Follow Ups)
• I am open and have always maintained good social networking relations.
• End-to-end responsibility of fulfilling manpower requirements of multiple clients.
• Understanding the requirements & consolidating the recruitment needs from various clients.
• Posting Adds on LinkedIn, contacting resources and choosing the right candidates based on the skills.
• Maintaining good relationship with Hiring managers, following up on the Interview schedules with Direct Clients.
• Has done passive candidate sourcing through References, Head Hunting and Professional websites like LinkedIn etc.
• Met the given targets Individually.
• Updated the Client and Consultant Mandate Trackers.
• Maintaining the Consolidated data of the Consultant and the Client details in Dashboard
• Demonstrated accuracy, and attention to detail. I can work well in a team environment as well as able to manage work Independently with minimal assistance even under pressure.
• A good Team builder, Team activities, Knowledge sharing / transfer Committed to assisting others.
• Maintain good relations with the clients and vendors.
• Recruitment Skills:
• Well experience working for Onshore Recruitment - North America and off-shore too (India). Has good People Networking skills.
• Have worked in placing consultants on multiple SAP modules- SAP GTS, Hana Analytics, SAP FICO, SAP BODS.
• While working with large variety and diverse client base, I was able to explore various strategies and techniques in sourcing resumes.
• Have experience in sourcing from different Social Networks like LinkedIn, Job Boards, Vendors, also experienced in Portals like, Dice, Indeed etc.
• Negotiation skills, technical screening, background verification of the candidates, assisting candidates for interviews, providing guidelines in preparing for interviews.

Confidential

Recruiter

Responsibilities:

• Involved in End to End Life cycle of Recruitment
• Got trained in multiple techniques of sourcing from different job boards, LinkedIn etc.
• Ensured positive candidate experience throughout the sourcing and interview stages.
• Created job descriptions and researched job requirements to create appropriate qualification questions.
• Accountable for preparing and carrying out strategic sourcing strategy, to find the most talented IT professionals for clients in the market.
• Screened IT consultants (reviewed resumes), conducted phone interviews, and evaluated candidates to find the most qualified IT professional for client's requirements.
• Responsible for continuously updating and maintaining recruiter database for daily activity pipeline management and forecasting data.
• Performed detailed and thorough reference checks, reviewed candidate’s qualifications to meet customer's requirements and business initiatives.
• Validated and locked down candidate's commitment to new position reviewing all possible avenues for applicant hesitation
• Negotiated appropriate contract rate for open position with applicant and client.
• I have been recruiting seasoned professionals across various levels of SDLC like Development, Testing, Support, Project Management, Technical Architect in SAP, JAVA, J2EE .Net, C++, ATG, Oracle, Vignette, Web Sphere, SharePoint etc.
• Involved in vendor engagement & management in line with organizational needs for talent acquisition.

Confidential

Sr. Advisor Banking Operations

Responsibilities:

• As a crucial team member, was responsible for Banking with all the charges and ledgers related to the Loan accounts and Transaction accounts.
• To liaise with the Bank help team and Direct Debits team when any information is required.
• To identify the procedural gaps and schedule quality meetings between the relevant teams to reduce these gaps.
• Acted as single point of contact regarding procedures and investigation of new scenarios.
• Re-engineering on procedures done as a six-sigma yellow belt project.
• I have prepared procedures of any new update received from the Business Partners and used them in the future training programs.
• Trained all the new joiners/fresher’s in accordance to the available resources and utilizing them in a productive way.
• Correction of variance reports, researching on the adhoc emails both from the internal customers and from Business Area/ Head Office (Birmingham)
• Taking care of Reconciliation file, Performance Level Attributes and Month End Volume comparison file which in turn will give the team values in the Dashboard- (Managerial Tasks)
• Identifying the areas of risk and Ops loss in the process and placing some extra checks.
• Additional Responsibilities Taken:
• Proven capabilities in work allocation to the team, setting business targets, managing track deliverables and achieve results; thereby managing client expectations.
• I am an audit and compliance person of contact for HBEU General processing, one of the biggest departments in Global Service Center Vizag.
• Performed audit checks in all the areas where we deal with highly restricted information on a day on day basis.
• Also performed audit in my own process Household Finance Corporation (HFC) Banking on a weekly basis.
• Updated the Performance level Attributes Dashboard and Daily reconciliation that has managerial access.
• Has good experience in working with Management Information Systems
• Met training and audit requirements as per the process needs.
• Provided training to the new team members on phones to respond to the internal customers and external customers.
• Trained new joiners to handle critical scenarios in case of queries from the Business area from Birmingham.
• Responded promptly & appropriately to customer queries, complaints, potential complaints and problems.
• Aware of issues with in the process and resolved in appropriate time frames.
• As a part of training team, run the Refresher sessions monthly. Created a calendar for the same.
• Ensured feedback is delivered constructively and positively to the team.
• I have also reviewed and disputed emails (ongoing on a weekly basis)
• Operational Effectiveness & Control
• Followed the operational procedures diligently and avoided operational losses due to errors, omissions, unauthorized activities as a part of Data Protection.