SUMMARY OF QUALIFICATIONS

• Data Entry Score: 10-key 14,186+ KSPH (100% Accuracy)
• Strong Reasoning Skills - SAP
• Data Entry Score: Alpha-Key 14,186+ KSPH (100% Accuracy)
• Strong Analytical Problem Solver
• Data Entry Score: Alpha-Numeric Key by Touch
• Maintain Quality and Production
• Typing Score: 75-100% Accuracy
• Prowessfully Detail Oriented
• Motivated Self Starter - Independent
• Performance – Result Driven
• Multi-Project Organizational Expert
• Resourceful Team - Leader
• Customer Satisfaction Focused
• Expert in Managing Workloads
• Enthusiastic Energy Level – International Traveler
• Personable and Retain Customers
• Expert in Securing Confidential Information
• Expert in Following Written Procedures
• Expert in Analyzing Information
• Expert in Resolving Discrepancies
• Expert Communication Abilities
• Vital Listening Skills
• Exercise Discretion with Highly Confidential Information
• Always Eager to Learn

• SAP R/3 Environment
• SAP ERP Environment
• SAP ABAP Environment
• Data Validation and Order Entry
• Data Organization and Analysis
• Documentation Expert
• Data Proofreading Expert
• Scanning Documents
• Typing High Volume - Database
• Information Filing
• Expert in Account Evaluation
• Fast- Paced Environment - SAP
• Design and Implementation
• Secure Clients Information
• Expert Databases Extraction – Reports
• Expert PC Skills
• Expert Point of Sales – Retail
• Expert Customer Service Professional
• Expert - Meet tight deadlines
• Flexible -Transition Quickly
• Vendor Interface and Negotiator
• Effective Time Management
• Expert Prioritization
• Expert Project Liaison
• Manage Customer Accounts
• Maintain Database Integrity
• Quality Assurance
• Proposals/Bids Projection
• Supplier Contract Expert
• Expert Scheduler and Office Liaison
• Identified New Markets
• Increased Sales – Sales Support
• Improve Productivity – Operations
• Literature Fulfillment
• Customer Queries Expert
• Customer Support Expert
• Strong Grammar Skills
• Research and- Design Analytical
• Internet Support
• Process and Track Information
• Client Contact Professional
• Proficient- Request for Change (RFC)
• Hard-working and Dedicated
• Expert Multi-Team Escalator
• High Volume Call Center
• Strong Commitment to Service
• Strong Reputation for Quality
• Snagit and SAP
• Monitoring
• Tracking
• Support via Phone and Email
• Voice Mail Support
• Data Entry Specialist – Support
• Administration Expert
• MS PowerPoint
• MS Excel - Outlook
• Scheduling
• MS Office – Word
• MS Office - Adobe
• Office Administrator
• Internet Expert
• Email - Email Attachments
• Downloading – Uploading Files

PROFESSIONAL EXPERIENCE AND ACCOMPLISMENTS

2000 – 2008Confidential, Madrid, España
(Contract Agency - Information Systems and Business Development)
SAP CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATOR

High volume sap customer service, installation, implementation, migration, network support, data-order entry, data analysis, and data research support expert over (200 calls per day) with result-oriented highly organized data-order entry assistant reporting: heavy alphanumeric, 10key, and data: 14, 186+ KSPH. Data-order entry, data analysis, troubleshooter, and customer support research (100%) accuracy-entered highly confidential information into various España businesses computers. Handle multiple routine processing functions of heavy volume data qualities in a successful time sensitive manner-expedite requests. Proficiently documented, reported and worked with secure information referencing various client suppliers, private accounts, and internal office clients on corporate project specific requirements. Proficient in account escalation and the administrator of customer information that established customer satisfaction, initial project establishment, initial project administrator, distribution, receipt of documents completion, rapport, and relationship builder continuality. Verified, authenticated, researched, and documented callers problems and resolutions. Scanned highly sensitive documents, verified data entry work to ensure accuracy while maintaining and avoiding any erroneous discrepancies. Typed and established new customer accounts, evaluated client accounts, researched, faxed, emailed, and answered phones for English speaking sales team. Expert in entering information quickly and accurately into any accounting, medical, healthcare, lockbox, database, sap, and electronic tracking system. Extensive International Traveling.

1995 – 1998 Confidential, Atlanta, GA
(Networking Information Systems – Contract)
CUSTOMER SUPPORT REPRESENTATIVE/ADMINISTRATOR

Perform heavy network installation, configuration, migration support, customer support, data entry, data analysis, troubleshooted customer problems, and customer implementation in the Call Center that outlines a high degree of competence including balancing multiple projects to secure business objectives. Motivated expert with a strong commitment to customer service, data entry excellence and operational management focus. Created an extensive data entry SQL database for corporate employees to enter data accurately, accounting, and smoothly - increasing company wide productivity. Scanned, tracked, and verified data entry documents to ensure accuracy, while faxing and answering phone calls as needed.

1990 – 1995 Confidential, Atlanta, GA
(Networking Information Systems - Contract)
CUSTOMER SUPPORT/DATA – NETWORK ADMINISTRATOR

Perform heavy network, installation, configuration, hardware and software support, migration support, heavy data entry, data analysis, accounting, report implementation, customer support, network support, helpdesk support, and administration duties while using Windows NT Server. Heavy data migration and configuration for NT Server and Workstations. Provided extensive high volume support for hardware installation, interoffice departments, emailing, Internet and for onsite user to track airport information in Delta electronic tracking system. Database and Scanner expert. Prowess and proficient Alphanumeric, 10-Key, and Data Coder with towering keying abilities that increased company wide productivity and customer satisfaction.

PROFESSIONAL EXPERIENCE AND ACCOMPLISMENTS