SUMMARY

• Forward thinking and results - driven SAP professional with over 15 years of experience delivering reliable enterprise ready, scalable solutions in various industries including Utilities, Public Sector, Software-tech and Consumer Products.
• Experience includes product development strategy, team leadership, design and development, managing and mentoring engineering teams.
• Dynamic, resourceful and extremely driven individual with deep passion for learning, creating and delivering empowering solutions.
• More than 15 years of SAP expertise with focus on solutions within the customer and commercial space.
• Strong background designing and deploying integrated solutions with SAP CRM Service/Sales, OTC, OCC within Solution Manager, Trade Promotions Management (TPM) promotions, high volume segmentation, target groups, etc.
• Well Versed with C4C SAP Cloud Application Studio - development and extensibility of Custom/Standard objects.
• Trained on Salesforce Developer & Administrator.
• Adept in all phases of project Management from concept through realization.
• Ability to translate business objectives into clear functional and technical requirements.
• Proven communication, interpersonal, and presentation skills.

TECHNICAL SKILLS

• SAP upto ECC 6.0 (SD, MM,WM, PM, FI, Document Mgmt)
• SAP CRM upto 7.0 (Service, Mktg, Sales, Opportunity Mgmt, TPM)
• SAP OCC Solution Manager

PROFESSIONAL EXPERIENCE

Confidential

Leading SAP CRM/TPM Support team

Responsibilities:

• Leading SAP CRM/TPM Support team and working on production incidents.
• Coordinating with offshore team to resolve the open incidents in timely manner.
• Support activities include managing interfaces to upload TPM promotions, agreements and target groups, supporting the CRM Service functionality from CRM to ECC (ECC Service Notification and Service Order functionality when service ticket is created in CRM), supporting Call List functionality for outbound call management, ERMS for handling inbound emails,
• Managing a team of 3 CRM resources to Support the full SAP CRM IC functionality integrated with SAP ECC and SAP TPM

Solution Manager

Confidential

Responsibilities:

• Designed and developed a mobile application using SAP UI5 and NetWeaver Gateway for Shipment notification and short deliveries.
• Drafted a functional design for Confidential Transport Mobility.
• Involved in configuration of SAP NetWeaver Gateway and ODATA.
• Involved in blueprinting and design requirement sessions.

Solution Manager

Confidential

Responsibilities:

• Drafted functional design for TPM Rebate Accrual process as per ‘Asking Price’ of the Invoice.
• Configuration of Territory Levels and business rules
• Involved in design and development of promotion upload program.
• Drafted a functional Design for Fund budget posting.
• Involved in view configuration for hiding and enabling the view fields on Web UI.
• Involved in design sessions and requirement gathering.

Solution Manager

Confidential

Responsibilities:

• Implemented solutions on contact management part for Service & Sales Contracts (Contract Management), Complaints Management, Returns & repairs, Service Orders, Campaign Management, SFA and Billing scenarios.
• Provide CRM functional design solution for contact management i.e. dedup of contacts, archiving, contact clean up.
• Conduct detailed analysis sessions with end users and business subject matter experts (SMEs)
• Captured RICEFW entries and developed functional specifications for the same based on project scope and phase
• Identify and administer CRM best practices per business standards for functional processes.
• Functional design for identifying duplicate contacts in the system.

Solution Manager

Confidential

Responsibilities:

• Fit / Gap analysis on the requirements
• Implemented multi Multiple Categorization on a service scenario.
• Responsible for analyzing the functional specifications from the technical stand point
• Implemented the Profane words and Buzzwords functionality in ERMS
• Enhanced product search by division, implemented BADI COM PRODUCT SE to achieve the functionality and worked on UI Configuration to add the field on UI.
• Implemented a solution to send the details of the service ticket to various recipients and can preview it using smart form. Recipients of the email will be calculated programmatically.
• Implemented COMPONENT LOADING BADI to use multiple enhancement sets based on user roles.
• Implemented the business partner duplicate check functionality using TREX.
• Implemented Field validations while creating service ticket.
• Implemented CRM IC INBOX BADI to display the emails belong to all the org unit/sub orgs belong to the user and also to give a blank option in ‘Assigned To’ field.
• Implemented action while saving and previewing the service ticket.
• Implemented Dashboard functionality which transfers the data from SAP CRM to SAP MII.

Solution Manager

Confidential

Responsibilities:

• Participated in business blue printing for business partner and activity management to collect the requirement
• Participated in the configuration of the views of the CRM 2007 Web UI with custom fields for activities and creation of business partners
• Created the technical specifications in the areas of the Web UI custom components and controllers for the addition of a custom activity journal view to the Interaction Center
• Designed and implemented the navigation of R/3 transactions from CRM 2007 transaction launcher using ITS and custom BOR objects—this functionality was used to replace the action box functionality used by clients in CRM 4.0
• Implemented the migration of the field exits implemented by the client on the SAP GUI fields of the business partner to the respective Web UI fields—these field exits were used to auto populate certain fields in the customer master based on customer role and account group when the user created the customer in Web UI
• Built a SAP order cross reference function module for data conversion and interface translation including the data load program for cross reference