SAP Hybris Billing (BRIM) Consultant Resume

SUMMARY

I am a Mid - Level SAP Hybris Consultant with more than 4 years of implementation and support experience in the areas of Mediation, Rating, Charging, Billing, Invoicing, Financial Management, and exposure to Commerce requirements.
My SAP career started with a Business Analyst role, which has progressed into SAP Hybris centric roles. For my next opportunity, I am looking to assist my Client in revenue growth, especially by implementing SAP Hybris modules.
In summary, I have been involved in 1 full life cycle BRIM / Hybris implementation leading the Convergent Charging workstream, and 1 implementation where I was part of the Production Support team assisting the Convergent Invoicing workstream.
Excellent communication skills (written & verbal) while interacting with Business & IT Managers (C & non-C level), Subject Matter Experts (SMEs), and Super Users
Successfully delivered throughout each phase of projects, “Project Prep” to “Hyper Care”
Led Request for Proposal (RFP) and assisted in solution finalization
Passionate about delivering Business Value throughout Software Development Life Cycle (SDLC)
Extensive experience in gathering global and local business requirements
Led gate meetings to provide status and seek sign offs from stakeholders
Genuinely enjoyed and still enjoy business process re-engineering; streamlining of processes
Highly competent in As-Is & To-Be Analysis, GAP Analysis, Configuration, & Customization
Developed various Functional Specifications while coordinating technical specs with development teams
In-depth End-to-End Testing experience throughout all cycles (FUT, SIT, UAT)
Worked with Onshore and Offshore Developers
Integrated Convergent Mediation with Convergent Charging
Integrated CRM with Convergent Charging for Recurring Charges
Integrated CRM with Convergent Invoicing for One-off Charges
Integrated Convergent Charging with CRM for Postpaid via Charge Plan
Integrated Convergent Charging with CRM for Prepaid via Refill Plan
Exposure to Subscription Order Management (SOM); desire to gain more knowledge
Utilized testing tools such as Quality Center (ALM) to load and update testing scripts
Utilized testing tools such as JIRA to track bugs / defects
Used Solution Manager (SOLMAN) to maintain the configuration changes, solutions and other tasks
Used SharePoint file management tool to load, modify and maintain document versions
Created user training manuals and held cross training and knowledge transfer sessions
Comprehensive Cutover, Go Live, and Production Support experience

TECHNICAL SKILLS

Implemented Topics: SAP Hybris: Convergent Mediation (CM), Convergent Charging (CC), Convergent Invoicing (CI)

SAP R/3 Modules, Interfaces and Tools: SAP CRM, BRIM, Hybris, SAP CM, SAP CC 4.1, SAP CI, SAP R/3 ERP ECC 6.0, S/4HANA, FICA, Solution Manager (SOLMAN), CHARM, Quality Center (ALM), ServiceManager, ServiceNow, SharePoint, LiveLink, MS Suite (including Projects & Visio), Autosys & Redwood (Job Schedulers), BizTalk, File Watcher, Alarm Point, ISO, XML Format for Java, SOAP requests for Web Services and more.

PROFESSIONAL EXPERIENCE

Confidential

SAP Hybris Billing (BRIM) Consultant

Responsibilities:

Led Business and Technology Workshops
Documented As-Is and To-Be Business Processes
Identified Gaps and addressed them according to feasibility
Led efforts of converting Business requirements into Hybris Functional requirements
Led integration discussions for Mediation, CRM, Convergent Charging and Convergent Invoicing
Designed Architectural Diagram for approval purposes
Led replication strategy of Business Partners & Contract Accounts from CRM into ECC & CC
Migrated set of Business Partners and Contract Accounts
Configuration of Charge Plans for integration with CRM and Convergent Charging for Recurring Charges
Configuration of Allowance Charge Plans and Chargeable Item Class
Real Time integration of consumption information for Chargeable Items

Environment: CRM, SAP IS-Utilities, ECC 6.0, Convergent Charging 4.1

Confidential

SAP Hybris Billing (BRIM) Consultant

Responsibilities:

Led efforts of converting Business requirements into Hybris Functional requirements
Led Master Data integration discussions for CRM, Convergent Charging and Convergent Invoicing
Synced CRM Accounts with Business Partners in FICA, and Subscriber Accounts in CC
Synced CRM Business Agreements with Contracts & Prepaid Accounts in FICA, and External & Prepaid Accounts in CC
Synced CRM Provider Contracts with Provider Contracts in FICA and CC
Integrated CRM with FICA for One Off Charges
Configuration of Refill Billable Item in FICA for integration with CRM and Convergent Charging
Configuration of Discount Keys in FICA for integration with CRM
Batch Mode integration of consumption data records

Environment: CRM, SAP IS-Telecom, ECC 6.0, Convergent Charging 4.1

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