Salesforce Integration Lead Resume
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SUMMARY:
- Several years of SAP WM / EWM Functional Architecture experience including RF Framework realization experience with End to End Warehouse Operations knowledge and in - depth Project Management in Retail, Production and Online Delivery verticals.
- A solid background in Infrastructure & Operations including Business Analysis.
- SAP On-Prem to Cloud Transformation. Insightful and Intuitive solutions to business process efficiency issues based on SAP best practices.
- The ability to lead and inspire teams at all levels through insightful leadership, integrity and concise communication has provided me with the ability to successfully accomplish business and technology operation mandates.
EWM FUNCTIONAL EXPERIENCE IN THE FOLLOWING AREAS:
- Integration with SAP ERP and non-SAP ERP Systems
- Inbound Processing - from receipt to putaway
- Outbound Processing - from wave creation, picking to goods issue
- Physical Inventory
- Radio Frequency Frameworks
- Handling Unit Management
- Process-Oriented Storage Control
- Transportation Unit Management
- Production Integration
EXPERIENCE / PROJECT WORK:
Confidential
Salesforce Integration LeadResponsibilities:
- Responsible for leading the transition from an on-premises Manhattan WMS to SAP EWM 9.x on the Google Cloud Platform.
- Led the Collection and documentation of current Business Processes using Agile Methodologies (User Stories) through Business Workshops.
- Analyze and diagnose business issues.
- Engage in challenging current business practices to highlight areas of opportunity.
- Functional Specifications, Assessment of Business and Application Requirements, conduct Fit/Gap Analysis discussions, Business Process Modelling.
- Provide functional knowledge and trusted advisor between the business and technical team in area’s such as; Inbound (Put-Away, Product Identification, Placement Logic (Bin & Storage Locations)) Outbound (Wave & Load Planning, Picking/Packing, Shipping), PI/Cycle Counting, Replenishment, HU Mgmt., Wave Mgmt., EDI Enablement, RF Transactional Enablement, Flow Through, Direct-To-Home.
- Drive design development of functional and system specifications, Integration design with SAP ECC and related Modules including external business systems (i.e. 3PL).
- Develop and Led business owner workshops to showcase functionality deliverables and additional enhancement to streamline business operations.
- Cut-Over, Risk Mitigation and Communication planning
- Migrate current on-prem, dated SAP based system and Implement SAP CAR in the cloud to track POS transactional and customer data that will play an integral role in the overall customer experience. Integration into SAP ECC.
Confidential
Salesforce Integration LeadResponsibilities:
- Drive incremental growth in Software sales by implementing a world-class Digital Software Monetization Strategy integrated with Salesforce.
- Working with large cross functional and geographically dispersed teams, service providers and vendors to standardize and digitize the electronic delivery of software to the customer base, integration to FDA regulated and non-
- Regulated systems.
- System Integration includes Salesforce, Flexera, Oracle with various legacy operations both on-premises and cloud based solutions to serve a customer Install Base of over 20,000 globally.
Confidential
Salesforce Integration LeadResponsibilities:
- Led the technology expansion and warehouse operations modernization of the online grocery delivery distribution centre.
- Gathered business requirements, analyse business processes and input improvements and efficiency gains.
- Conduct Fit/Gap workshops, integration planning (Conveyer Management Systems, ERP, Legacy Systems etc…)
- Lead the technology delivery of the distribution centre modernization by implementing Inbound, Outbound, RF Enablement function and integration to SAP Hybris and OMS systems.
- Cut-Over planning, system readiness and subsequent business sign-off.
- Designed and Executed on a multi-million dollar POS roll out strategy integrating to MS Dynamics CRM over 30 locations, 450 POS Lanes, across the GTA spanning over 18 months and 10 to 12 direct reports.
- Complete responsibility for the CRM Implementation roadmap. Business planning, Project Design, Technology Selection, Development, Delivery and transition to daily operations.
Confidential
IT Infrastructure & Operations
Responsibilities:
- Physical to Virtual and On-Premises to Cloud Conversion projects. (I.e. Exchange to O365, ERP and e-Comm from on-prem to remote data centre).
- Provide direct input into the IT Strategy and Vision to support company objectives.
- Analyze and evaluate LAN/WAN direction, performance and availability (proactive monitoring and research).
- Network tuning and performance.
- Responsible for network security. Including Firewalls, Anti-Virus and system access protocols and regulations.
- SAN and Virtual Infrastructure build and maintenance.
- Managed corporate VoIP & data communications infrastructure and associated software.
- Provide “hands on” leadership for problem resolution, installation and support of computing environments.
- Disaster Recovery Planning including quarterly audits and assessments.
- Support development teams, build and configure servers for client facing applications
Confidential
Senior SAP Project Manager
Responsibilities:
- Deliver senior IT leadership to a multitude of enterprise projects and programs entailing planning and oversight of complex software installations.
- Assemble, guide and coach a top-notch team of five senior software consultants.
- Coordinate scheduling and on-time execution of all project life cycle phases employing Accelerated SAP (ASAP) and Project Management Institute (PMI) methodologies.
- Create schedules, determine scope and prepare/manage multimillion-dollar project budgets.
- Worked with Project Managers to facilitate project deliverables and liaise with technical and business staff on the development and actualization of the requirements.
- Function as key point of contact (POC) and subject-matter expert (SME) for several high-level, high-visibility technical projects.
- Liaise daily with C-level management in gathering business requirements for translation into technical specifications.
- Plan and organize meetings and daily interactions with key customers.
- Host Webinars discussing tailored IT services with clients.
- Successfully negotiated business partnerships that enabled ability to offer comprehensive IT services package tailored to unique client needs.
Confidential
SAP WM Manager, IT
Responsibilities:
- Document and analyze current business processes with business owners and stakeholders.
- Work with internal and external business owners and subject matter experts to implement a solution according to business requirements and recommend business process enhancements.
- Led the configuration of all Warehouse functions in WM including; Basic and Advanced Warehouse Structures, Stock Management, Inventory Movement, GR & GI, Replenishment, Integration, Storage Unit Mgmt.. RF/Mobile Data Entry enablement.
- Develop and Led business owner workshops to showcase functionality deliverables and additional enhancement to streamline business operations.
- Responsible for all technical deliverables for the IT business unit. Including Data Center Design and Management various On-prem to cloud transformation projects. Network Architecture and Engineering for retrofit and new site builds. Led the consolidation and migration from an antiquated file share structure to a complete document management and workflow solution utilizing MS SharePoint Document management.
- Coach, Lead and mentor technical staff. Identify knowledge and/or performance gaps within the team and remedy either through further training or performance improvement plans. Strategic Technology planning in line with business requirements and scalability enhancements.
- Budget - Capex and Opex Planning, Administration and Oversight.
Confidential
IT Area Leader
Responsibilities:
- Reporting to the Managing Director of IT, I provided superior technical knowledge, support and oversight in the areas of technical support, systems and network engineering, design, and support.
- Managed a team of technical support personal who in turn monitored, maintained and continually improved IT operations in the areas of Data Center Management, Network monitoring and configuration, Storage Area network design, build and operation.