Sap Business Systems Analyst Resume
SUMMARY
- Competent, accomplished and results - oriented technology professional with 20 years of experience in identifying and delivering efficient solutions in demanding multi-customer, multi-site environments.
- Designed and supported networks, software systems, and data center operations for scalability, high availability and performance.
- Dedicated professional with an excellent work ethic and a reputation for delivering robust technology solutions on time, on budget, and according to specifications.
- Consistently recognized for success in configuring and implementing systems, processes, and procedures to streamline operations.
AREAS OF EXPERTISE
- ERP, WMS, and TMS Support
- Server, System and Network Administration
- Multi-tasking and Project Management
- Infrastructure Design and Support
- System Streamlining and Process Improvement
- Database Reporting and Business Intelligence
- Systems Integration and Data Migration
- System Installation, Configuration and Upgrades
- Strategic Planning and Tactical Execution
- Strong Problem Solving Abilities
- Desktop Support
- Requirement Identification
- Technology Evaluation and Deployment
- Diagnosis, Troubleshooting and Repair
TECHNICAL SKILLS
Platforms/Operating Systems: Windows Server 2003, 2008 and 2012, VMWare ESXi, Windows 10/8/7
Programming: Powershell scripting, Visual Basic, C++
Networking: LAN; WAN; DNS; DHCP; Wireless; Cisco Switches, Routers, ASA; Fortinet; NAS; SAN
Applications: SAP R/3, Microsoft Exchange 2010/2013, Office 365, ArcServe, Backup Exec, Citrix, Microsoft Lync/Skype for Business, Antivirus, Active Directory, Remote Administration tools, Veeam, Sophos, Autodesk/Vault, Apple DEP, Intune
Databases and Utilities: Oracle, MS SQL, DB2, Access, Toad, Crystal Reports
PROFESSIONAL EXPERIENCE
Confidential
SAP Business Systems Analyst
Responsibilities:
- Led reviews of bills of material for new vehicle programs to identify where money was being lost due to material misconfiguration, and created scripts to update all affected materials.
- Worked with over 30 customers and vendors to implement EDI communications or modify existing implementations in order to improve the shipping and receiving processes, as well as improve material release reporting.
- Nominated to work on global projects aimed at eliminating a third-party system and a large amount of manual data entry by introducing fields for needed information in SAP material masters.
- Led a team focused on improving inventory accuracy and increasing system knowledge. Lowered production declaration errors by 90% by focusing on making processes match SAP.
- Activated and applied existing system enhancements to our shipping procedure that raised a comprehensive customer audit total score from a C to an A.
Confidential, Houston, TX
IT Manager/Systems Administrator
Responsibilities:
- Configured Cisco wireless controller, providing secure wireless coverage resulting in increased staff mobility.
- Led US to UK domain migration as well as the company-wide upgrade to Office 365 with single sign-on.
- Upgraded servers from Server 2003 to Server 2012 and migrated shared folders and server roles.
- Implemented Intune mobile device management linked with Apple’s Device Enrollment Program.
- Led communications cost reduction project resulting in $200K annual savings in wireless and wired communications costs, and a 300% increase in network bandwidth.
- Acted as HIPAA security officer because the US operations maintained a self-funded group health plan.
- Implemented Avaya VoIP system at Houston campus, which improved productivity and reduced support expenses, and allowed for future integration with remote sites.
- Improved end user satisfaction and business partner relationships through reduced response times and increased communication efforts.
Confidential, WA
Applications Manager/Systems Administrator and Technical Support
Responsibilities:
- Eliminated a full-time position, cut down printing by 15% and increased workflow efficiency by implementing a desktop imaging solution that was fully integrated with our Synergize document management system.
- Produced a cost savings of over $6000 per month in telco expenses by utilizing MPLS circuits and upgrading to the Microsoft Lync enterprise communication solution.
- Improved network security and reliability by deploying Fortinet security appliances at all locations, and using them to monitor web and email content and manage network traffic across the primary and backup circuits.
- Increased billing accuracy and saved 10 hours per week by automating the accounts receivable review process using an Access database to retrieve the day’s activity and then automating a Crystal Report to summarize the data, collect scanned document images, and email this information to the appropriate party on a daily basis.
Confidential
Process Engineering Manager/Technical Support
Responsibilities:
- Spearheaded a complete PC and network infrastructure upgrade for a new acquisition comprising of 40 desktop and 5 RF users, and completed the project ahead of schedule and $12K under budget.
- Improved productivity and data collection, and saved over $40K by developing Access databases to conduct physical inventories for customers and to track productivity, product packaging, and railcar packaging history.
- Produced a cost savings of $3000 per month by eliminating individual data circuits and implementing a secure wireless network solution between all 5 buildings in the East Houston campus.