Objective

• To work as a ‘Sr. SAP Security GRC Consultant’ in an organization that offers excellent opportunities for professional advancement and intellectual growth in international environments.

Organizations Worked for

• Confidential,Mumbai from Dec 12 – till date
• Confidential,Singapore from Feb 11 – Nov 12 22 months
• Confidential,Mumbai from Nov-10 – Jan 11 3 months
• Confidential,Mumbai from Mar 09 – Nov 10 1yr 8months
• Confidential,Mumbai from Mar 03 – Feb 09 6yrs
• Confidential,Mumbai from Sep 01 – Feb 03 1yr 5months

Summary of IT Consulting Experience

• 12 years ‘IT Consulting Experience’ in implementing, supporting and managing ‘SAP Security Deliverables’ with international experience.

Key Consulting Skills

• Extensive know-how of Best Practices in SAP Security Consulting.
• Experience in large-scale implementations (e.g. BHP Billiton, McLaren, Abbott, Unilever, Siemens, and Proton). Worked on Security for the largest SAP Payroll Implementation (35000+ users) in BHP Billiton.
• Sufficient knowledge on Key SAP Business Process Best Practices for Purchase-to-Pay or Or-der-to-Cash etc across SAP Products like SAP R3, SAP Retail, SAP AFS, SAP HR, SAP SCM, SAP BI, SAP APO & SAP Modules like FI, CO, SD, MM, PS, PP, PM, CS & WM.
• Extensive hands on technical experience in SAP GRC Virsa CC & Firefighter Tool, SAP Portal, SAP BI, SAP SNC, SAP APO, SAP R3 plus HR (Nonstructural) Authorizations, Portal UME Administration, User Administration & System Administration activities.
• Hands on Experience in managing Successful SOX rollout programs & Sap Role Re-engineering Programs for large MNC’s (e.g. Siemens UK).Hands on experience in use of ARIS Modeling tool as an end user.

• SAP Security Consulting Manager with Confidential,

As a Senior Manager, I was involved in

• Involved as an SAP Security & GRC specialist. Assisted in Role Design, Build, Test & delivery as per the approved ARIS Process Role Design. Co-ordinate RAR, Mitigating Controls with the process owners to mitigate Risks at Role Level. Setting up Firefighter (GRC SPM) Access.
• Handled as an SME a few Security re-engineering project & regional roll-out for some clients.
• Tasks like Responding to RFPs & Prepare SOW & Estimates for client work.
• Proposing Security Solutions & develop the team skills on new dimension products.
• Work with Client Managers to effective deliver services without any issues.
• Define & Implement Best Practices approach for Security Related services for SAP products.
• Creating Sales Presentation & presenting them to the client Management.
• SAP Security Consultant with Confidential,
• Involved as an SAP Security & GRC specialist. Assisted in Role Design, Build, Test & delivery as per the approved ARIS Process Role Design. Co-ordinate RAR, Mitigating Controls with the process owners to mitigate Risks at Role Level. Setting up Firefighter (GRC SPM) Access.
• Handled as an SME a few Security re-engineering project & regional roll-out for some clients.
• SAP Security Business Development in Confidential,

Assisted Senior Managers in

• Responding to RFPs
• Proposing Security Solutions
• Creating Sales Presentation & presenting them to the client Management.
• SAP Security Initiatives in Confidential,
• Working as an SAP Security & GRC specialist in Siemens UK over a stint of 4.5 years, I had a key role as a Project Lead in the Authorizations Roll-out Strategy of Northwest Europe Harmonized SAP System Template for Siemens UK.
• Established Proper SAP Role Structure for the efficient roll-out of Virsa CC Tool across all 14 Siemens Businesses in UK under guidance of the Siemens CIO Guidelines. Ensured timely de-livery and high Quality within the strict delivery constraints of the project.
• Training & assisting Siemens business executives on Virsa CC tool for efficient implementation of the SOX Roll-out.
• Coordinating & providing technical support for offshore team based in Siemens India & Siemens NWE Support team for SAP Security activities.

Education

• Bachelor’s of Engineering (B.E) in Mechanical Engineering
• Diploma in Advanced Computing

Professional GRC (VIRSA) Trainings

• SAP GRC (VIRSA) Compliance Calibrator Tool 4.0 ( now RAR )

Technical Expertise in SAP Security Consulting

• Extensive experience with ECC 6.0 Role based security and user administration and role maintenance with comprehensive experience on SAP Profile Generator Tool (PFCG) and advanced understanding of the Authorization Concept for ECC and component systems in ITIL framework.
• Experience on BI 7.0 , APO & SNC Security with User Administration and Role Maintenance using Analysis Authorization Concepts.
• Experience in SAP Portal Security in administering the Iviews, Worksets & Roles & UME administration.
• Experience with SAP GRC (VIRSA 4.0, 5.2, 5.3) in RAR, SPM & CUP, Security Audit, best practices and compliances like Segregation of Duties (SOD) for user Profiles with respect to application security and participated in audit and compliance activities with external Auditors like Deliotte, KPMG & Ernst&Young.
• Knowledge of AGR* and USR* tables.
• Experience with the use of Traces, su53 for troubleshooting authorization errors.

Technical Expertise in SAP GRC /SOX/Risk Consulting

• Worked closely with both Internal & External Auditors, Business Process Owners and Compliance Officers in Audit and Compliance environment for implementing SOX controls in SAP GRC Compliance Calibrator
• Involved in identifying Risk Identification, Remediation and Mitigation of the same in SAP GRC
• Developed SOD Additional Custom Functions & Risks in VIRSA and identified SAP Sensitive transactions as per the business cycles
• Implemented mitigating controls in SAP GRC for risks that needed to be monitored & defined Owners & Approvers for the same.
• Exposure to business process from a compliance, audit and controls perspective
• Ability to determine impact of sensitive T-Code assignment in SAP and ability to communicate technical risks associated with T-Code assignment based on SODs (Segregation of Duties)
• Experience on SAP GRC 5.3 (Governance, Risk and Compliance) tool VIRSA Compliance Calibrator (Risk Analysis & Remediation) and Firefighter (Super User Privilege Management) in order to comply with SOX conflicts for management and auditors to report on the effectiveness of internal controls
• Exposure to Non-SAP GRC Tools like SAP Security Weaver.
• Plan and schedule on-going and regular technical risk assessments and SAP application security reviews to ensure compliance to security policies and secure system maintenance.
• Ensure all the identified technical risks are managed through their life cycle from identification to resolution to verification and closure through security risk tracking system and provide appropriate visibility of the same to the Management.

Professional Experience in Confidential,Singapore

• Dec 12 – Till date Consulting Manager-ERP Confidential,Mumbai

Confidential, is a leading global provider of IT, Business Process Outsourcing and Consulting services with over 100000 associates and 50+Countries. It has been one of the fastest growing IT Companies in its Sector.
Cognizant\'s Security practice helps organizations work through complex business and technology issues to provide a straightforward approach to information and network security. Our security professionals bring deep technology skills and industry knowledge to any organization and work closely with clients to design and implement a security solution closely tied to business objectives.
Enterprise Application Security: Our Enterprise Application Security professionals provide information security design and implementation services that are unique to SAP. We provide support as part of our Cognizant SAP software implementation projects, Identity & Access Management integration projects, and SAP security outsourcing.

• Dec 12 – Apr 13 Confidential,Mumbai, India

Confidential, broad-based health care company devoted to discovering new medicines, new technologies and new ways to manage health. Their products span the continuum of care, from nutritional products and laboratory diagnostics through medical devices and pharmaceutical therapies. Their comprehensive line of products encircles life itself - addressing important health needs from infancy to the golden years.

Abbott Healthcare IENABLE System Landscape includes SAP ECC, SAP SCM ,SAP BI & SAP Solution Manager.

Responsibilities include implementing effective application security solutions.

• Management of all SAP application security role design, development, testing, and implementation activities
• Development of SAP custom security solutions when necessary to meet business requirements
• Development of solutions for securing SAP custom transactions, tables, and programs
• Development and promotion of application security development standards, guidelines, policies, and procedures
• Periodic review and revision of application security roles to accommodate the changing needs of the business
• Validation of SAP security roles, standards, policies, and processes for Audit Purposes.
• Design and implementation of user administration solutions for new SAP applications and transition of process to appropriate administration teams.
• Maintain positive rapport with client relationship through effective communications.
• Play substantive or lead role in establishing and maintaining quality internal and external communications to include: deliverables, technical content of reports, proposals, etc.
• Demonstrate knowledge of client\'s industry or functional specialty.
• Lead project Effort & Activities planning & Delegate work within team in orderly fashion.
• Communicate client expectations to the engagement team.
• Have demonstrated excellent abilities in
1) Independently completing complex security related tasks
2) Making major contributions in assuring deliverables meet contract and work plan objectives and;
3) Taking on tasks of increased complexity
• Effectively communicate, interact, and cooperate with other stake holders & team members to ensure that all aspects of a task are addressed
• Ability to independently create written deliverables and to participate in presentations.
• Good skills to motivate team & contribute in a team-oriented environment .Able to work creatively and analytically in a problem-solving environment

Support includes
• Management of security for all ERP (SAP) teams on extensive landscape of development, quality assurance, sandbox, training, and production systems
• Management and coordination of SAP vendor security access
• Support for SAP end-user administration and security issues

May 13 – Till date Confidential,United Kingdom

The McLaren Group, based at the McLaren Technology Centre in Woking, Surrey, England, is a group of companies created by Ron Dennis, described by the International Herald Tribune as "a small conglomerate”. The Group was originally formed from the team established by New Zealander Bruce McLaren in 1963 and is now focused around the Vodafone McLaren Mercedes Formula One Racing Team. The company hopes to expand its market from Formula One to manufacturing cars as it prepares to launch the successor to the McLaren F1, the McLaren P1. In recent years, the group has branched out to other precision manufacturing areas, such as motorized devices for the solar and wind industries.

McLaren Group is on course to implement SAP & HCM across all Global locations, as part of a long release strategy of R1 to R6. The Release 1 will focus on implementing SAP HCM with Rapid Deployment Solution for all Employees across the globe. The Scope is to have @ 2500 employees to be able to access SAP ESS & MSS Services. System Landscape includes SAP Portal , SAP Netweaver.

Project Scope for Release 1 will include

• Implement Role Design for SAP HR General & Structural Authorisations.
• Management of all SAP application security role design, development, testing, and implementation activities.
• Gather Security requirements from functional team and process owners for all countries.
• Develop security design for implementation.
• Configure security for OM/PA and ESS/MSS modules.
• Structural authorizations implementation for all the based on country specific org structure
• Build Role/profile and initial user setup activities for all the Countries.
• Performing Unit test for security roles. Supporting Integration, performance and UAT testing from security point of view.
• Preparing training documentation to incorporate security related details.
• Preparation and support for go-live.
• Hyper care Support of two weeks post go-live for each clustered implementation.
• Design and implementation of user administration solutions for new SAP applications and transition of process to appropriate administration teams.
• Lead project Effort & Activities planning & guide & delegate work within team in orderly fashion.
• Communicate client expectations to the engagement team.

Professional Experience in Confidential,Singapore

Feb 11 – Nov 12 Consultant Confidential,Singapore

Confidential, is a global management consulting, technology services and outsourcing company, with more than 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011.

Feb 11 – Nov 11 Confidential, Singapore
Confidential,is a global mining and oil and gas company headquartered in Melbourne, Australia and with a major management office in London, United Kingdom. It is the world\'s largest mining company measured by revenues and, as of February 2011, the world\'s third-largest company measured by market capitalization. BHP Billiton is a global leader in the resources industry, with participation in several areas as petroleum, aluminum, base metals, diamonds, stainless steel, iron ore, manganese and coal.
The Project 1SAP aims to make a significant contribution to the company\'s objective to be recognized as an "outright Global leader" through establishing common, efficient and effective core processes and common metrics across BHP Billiton. It involves consolidating the SAP instances across the globe and providing access for self-comparison of one locale to others.
I have been involved with the Security & Compliance Team in the build for the 1SAP Projects on Releases R2A, R1D & R2B.

R2a includes all functional areas as Finance, Marketing, Supply and Work Management. R1D was a catch-up for Marketing from the previous Release R1.
R2b brings along the HR module for all 35.000+ employees of the company, being the largest HR implementation in the world across 14 payrolls, in onetime Go-Live.

As part of the Security and Compliance team I was responsible for:

• Security Role build in accordance with Process Designs in ARIS
• User Access provisioning in all systems in the scope of 1SAP Project
• GRC RAR SOD Analysis with Setting up of additional Mitigating Controls.
• Setting up Firefighter (GRC SPM) Access
• HPQC Defects / ITSM Incidents fix and Change Requests implementation.
• Support Unit Testing, User Acceptance Testing & Cutover Rehearsals & Actual Cutover during Project Implementation phase.
• Support BAU activities as part of the transition from Project landscape.

Dec 11 – Till date Confidential, Singapore

Confidential,is a British–Dutch multinational fast-moving consumer goods company. Its products include foods, beverages, cleaning agents and personal care products. It is the world\'s third-largest consumer goods company measured by revenues and the world\'s largest maker of ice cream. Unilever is in the process of implementing its UNITY PROJECT (U2K2)across UNILEVER ASIA PACIFIC , AFRICA, MIDDLE EAST, CENTRAL AND EASTERN EUROPE REGION.Project aims to implement APO and R3 together with SNC and BW in all the countries within the region, and combine the existing systems under one common regional system.One of the key drivers of the current shape of this project has been planning the regional trade (so called regional sourcing planning), as well as unification and centralization of country financial relationships with SAP

As part of the regional Security and Compliance team I am responsible for:

• Security Role build in accordance with Process Designs in ARIS
• Timely Delivery & handover of important Milestones for the U2K2 Project.
• Adherences to Gate Exit Criteria for various phases of the Release.
• Support Unit Testing, User Acceptance Testing & Cutover Rehearsals & Actual Cutover during Project Implementation phase.
• Support Intensive Go-live Support & Handover to BAU Support Group.

May 12 – June 12 Confidential,Malaysia
Confidential,Malaysia\'s leading automotive manufacturer with 25 years of innovation and exports to over 25 countries. Today, it has over a dozen models in its stable with more than 3 million units sold.
Proton had started with its SAP Implementation program COMPASS & had gone live with Release 1. They soon realized the roles were not in sync with their business needs. They were to start with their release 2 program in due course & wanted to have their roles from Release 1 fixed & adapted correctly to business requirement. The Management was not clear on how to handle this task on such short notice. I was the SME to handle this challenging Authorization re-organization. Within a span of 2 months the entire role structure was reorganized with discussions with business representatives. A new role design was done with regular meetings & discussions with the stake holders & rolled out across the whole of Proton\'s business to service centers, Depots, Plants & dealers.

With the implementation of this new role setup the company now had a clear direction to follow similar design guidelines moving forward for next projects.

Professional Experience in Confidential,India

Nov 10 – Jan11 Assistant Consultant Confidential,India

Tata Consultancy Services (TCS) is a leader in the global IT marketplace and among the top 10 technology firms in the world.

Nov 10 – Jan 11 Confidential, Mumbai , India

Confidential,is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. The ABB Group of companies operates in around 100 countries and employs about 130,000 people.
As a SAP Security Administrator, I was responsible for the User Administration & Role changes for the customers ECC systems. I was responsible for routine Basis Tasks like Monitoring & trouble shooting system issues based on Tickets raised by the customer & self-monitoring. I was involved in Post Processing activities for Dev & QA Systems post a release. I also made a Proposal for the Implementation of CUA for the customer landscape.

Professional Experience in Confidential,

Mar 09 –Nov 10 Senior SAP Security Consultant Confidential, India

Confidential,one of the world\'s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Present in 40 countries, Capgemini reported 2010 global revenues of EUR 8.7 billion and employs around 110,000 people worldwide. It offers an array of integrated services that combine top-of-the-range technology with deep sector expertise.

Mar 09 – Nov 10 Confidential,UK Confidential,India

As an ‘SAP Security and GRC Consultant’ & team lead for the support Team, I was responsible for implementing the SAP Roles for rollouts in various Countries & Production Support for the client for SAP Retail, SAP AFS and BI 7.0. Other parallel major responsibilities include

• Supporting GRC configuration like additional custom functions & risks & Mitigating Controls on GRC 5.2 RAR Tool as per requirements of the Compliance Team of the client.
• Setting up & assignment of Firefighter ID’s to required individuals.
• Investigation and troubleshooting of authorization issues.
• Experience in Client Ticketing Software’s like HP Service Manager & Support-Works Hornbill.
• Ensuring good Coordination between India Offshore team members & providing guidance to team members for accelerating the delivery. Entire SAP Security activity was delivered from offshore for this client.
• Participating in Service Delivery Meetings for Production Support issues & take actions for any escalations if necessary.
• Participating in requirements gathering workshops with client functional teams via tele-conferencing. Freezing the SAP Security design based on Client sign-offs.
• Assisting the Client in establishing Best Practices in SAP Security.
• Assisting the client in Risk Analysis on CC Tool.
• Documentation of Key SAP Security Processes regarding Policies & definition of Business Owners & approvers for various business Roles & Functions.
• Configuring the SAP Portal Iviews, Worksets & Roles for new requirements in SAP Roles & implementing the Groups for Roles in LDAP accordingly.
• Creating users & Assigning Roles to users post Simulations on Virsa CC Tool in SAP Backend & Corresponding Groups in LDAP.

Team Size: 5

Professional Experience with Confidential,

Mar 03 – Feb 09 SAP Security Consultant Confidential,

Confidential,is a global powerhouse in electronics and electrical engineering, and operates in the industry, energy and healthcare sectors. For more than 160 years, Siemens has built a reputation for leading-edge innovation and the quality of its products, services and solutions. With 405,000 employees in 190 countries, Siemens reported worldwide sales of $102.9 billion in fiscal 2010.
Sept 08 – Oct 08 Confidential,India

Confidential,is a Public Sector Undertaking setup for the manufacture of Rail Coaches & Spare Parts and Mining Equipment. BEML operates on three major business verticals for associated equipment manufacturing: Mining & Construction, Defense & Rail & Metro. As a SAP Security Administrator, I was responsible for the Role Design & implementation of the SAP ICH (Inventory Collaboration Hub) module of SAP SCM. Processes Implemented were SMI (Supplier Managed Inventory), RP (Release Processing) & POC (Purchase Order Collaboration). The major responsibilities were: -

• Responsible to evolve, develop & support authorizations for the suppliers & the customer’s point of view to use the ICH Web Interface for all 3 above mentioned scenarios as per the customers requirements & SAP Best Practices.
• Responsible for developing single roles, composite roles, master and derived roles as per the business requirements.
• User creation, Role assignment to users
• Investigation and troubleshooting of authorization issues.

Jan 04 – Aug 08 Confidential,United Kingdom

As an SAP Security Consultant my scope on the project included SAP Security support for implementation & Support of multiple projects for Siemens Businesses on various SAP Landscape Versions like the SAP HR ECC 6.0, SAP 4.0B, SAP 4.6C & SIEMENS Custom harmonized System for Northwest Europe SAP Platform called SPIRIDON. The Key support areas were in User & Authorizations Management for these landscapes.

• Responsible for User Account Maintenance on CUA system for user access requests, ID/role changes, etc. Role/Profile, authorization administration and Creation/Deletion and Modification of User Master Data
• User Administration (Responsible for password resets, locking and unlocking user accounts according to the tickets)
• Communication with business functional teams, supporting teams and Internal Audit interactively to create security roles according to a designed strategy to prevent the introduction of SOD compliance violations
• Support unit and integration testing of roles and profiles
• Maintaining HR record (PA30) of the employees through Communication Infotype (IT – 0105)
• Analyze root cause of security failures and communicate resolution to various levels of End Users, Management and Business Owners
• Work directly with users and Business owners to identify security requirements and translate requirements into Roles within SAP
• Troubleshooting for dump analysis and solutions
• Collaborate with other team members as necessary to ensure customer service levels are met.
• Generate transports for security to move roles to the proper downstream systems.
• Responsible for planning, tracking, change control, aspects of the project.
• Investigated root cause analysis on all production support related issues
• Utilize in-depth knowledge of Technical experience in SAP technology in conjunction with industry and business skills to deliver solutions to customer.
• Maintained Security SOP\'s (Standard Operating Procedures) and ensures Security SOP\'s are followed at all times.
• Ensured segregation of duties (SOD) remains intact in all security profiles and provided extensive support to external audit teams (PWC, KPMG, Deliotte) with SOX & SOD audits
• Produced SAP Security ad hoc reports as needed (i.e. SOX, IT Audit)
• Worked closely with Business Owners, internal Auditors and external Auditors to ensure compliance with SOD security policies
• Ensured proper approvals obtained for access to sensitive transactions.
• Key role as a Project Lead in the Authorizations Roll-out Strategy of Spiridon UK. Sufficient knowledge of processes of all 14 Siemens Business entities in UK. Good rapports with the customer.
• Key role in the successful SOX rollout of Authorizations in UK across all Siemens Group Businesses under the directive of Siemens CIO Dept.
• Provide training for all SoX Managers in the business in managing the SoX risks using the SAP Virsa Compliance Calibrator & Security Weaver.
• Key role as UK Authorization coordinator for all Spiridon NWE (North West Europe) AMC system. Responsible to attend AMC meetings & Authorizations workshops as a Siemens UK representative on behalf of Siemens CIO.
• Maintain transports on all supported SAP systems.

Team Size: 5

Mar 03 – Dec 03 Confidential, Cleveland , USA

Confidential,is a major retailer in USA. It operates a huge chain of retail outlets & had a range of SAP systems requiring high availability. The customer’s supported SAP landscape includes the following systems: SAP R3 (4.6C) Retail, Oracle 8.1.7.2, SAPR3 (4.6C) Warehouse Management, Oracle 8.1.7.2, SAP BW (3.0B), Oracle 9i, SAP Solution Manager, All systems are Sun Solaris systems. The database sizes for the productive systems are in few terabytes .As an SAP Basis Consultant responsible for monitoring, Maintenance & Upgrade for their SAP Landscape.
Responsibilities included: -

• Provide offshore support for the customer landscape from Mumbai, India.
• Pro-actively monitor all customer systems to identify potential problems and provide solutions. Coordination with SAP support for potential problems.
• Successful completion of Oracle upgrades from 8.1.7.4 to 9.2.0.4 on Dev, QA & PRD systems.
• Completion of SAP R3 upgrade from 4.6C to 4.7 Enterprise Edition for QA & PRD systems.
• Database refresh from production systems to quality, test systems.
• Creating scripts & executing live reorganization using Livereorg software.
• Kernel, Plug-in & support patch upgrades across all systems.
• Configuring the TMS and application of transports.
• Starting and stopping of SAP & database instances.
• Configuration of CCMS Alert monitoring using Solution Manager system.
• Solution database management on the solution manager.
• Performance Tuning of various Key background jobs by SQL Traces & suggesting areas of improvement.
• Resizing of Redo Log Segments & re-organizing of Redo Log Groups.
• Monitoring Tablespaces & Archive Log Destinations & Alter accordingly.

Team Size: 7

July 03 – Sep 03 Confidential, Ludhiana , India

Responsibilities as part of this project included

• Upgrade of the customer’s development & Production SAP landscape from SAP R3 (4.0B, Oracle 8.0.6, AIX 4.3) to SAPR3 (4.7 Enterprise Edition, Oracle 9.2.0.3, AIX 5).
• During the course of upgrade the following upgrades were performed -Upgrade from 8.0.6 to 8.1.7.2, Upgrade from 8.1.7.2 to 9.2.0.3, Preparation for upgrade & Upgrade from 4.0B to 4.7 Enterprise.

Team Size: 3

Professional Experience with Confidential,

Sept 01 – Feb 03 Consultant Confidential,
Confidential,is one of the well-known FMCG companies in Indian sector. The customer’s SAP includes the following systems:
SAP R3 4.6B, Oracle 8i, HP-UX 11
SAP BW 2.0B,Oracle 8i, HP-UX 11
SAP APO2.0A, Oracle 8i, WinNT 4.0

Responsibilities included

• SAP Security and Authorization Management in SAP R3 4.6B, BW & APO systems.
• Restructuring of authorizations in systems (post-Audit) in consultation with functional consultants.
• Database Administration for all systems.
• Database & archival backups for all systems.
• Kernel, Plugin & support patch upgrades across all systems.
• Transports from Development to Production systems.
• Maintain Uploads of data into BW systems.
• APO livecache administration & Demand Planning run monitoring.
• Coordination with SAP support for potential problems.
• SAProuter configuration through SNC.