Service Delivery Manager Resume

SUMMARY:

Currently acting as Service Delivery Manager, in the course of 20 years, Confidential has been directly involved in the implementation of 6 full SAP project lifecycles, 3 of which were large international rollouts, as well as supporting numerous other SAP accounts.
He has been active in various roles such as Service Delivery Manager, Project Manager, Team Lead, and Senior Logistics Consultant, and in these roles has been responsible for Service Delivery, project management, resource management, planning & budgeting, change management, configuration, design, pre - sales, production support, training.
Having worked on numerous projects with large international companies in a variety of industries, Confidential is able to adapt to different cultures and business dynamics, analyze current client situations and offer valid solutions with the implementation of enterprise reengineering tools such as SAP.
Confidential has excellent skills in communication, management, planning, design, training and interaction with both management and users. He is a strong contributor with the ability of producing high quality results.
Technically, Confidential has a background of specializing in Manufacturing, Production Planning and Execution, and has been involved with full functionality within the logistics environment.
He is familiar with various implementation and management methodologies including ASAP, GAMP V model, and other project management methods as well as ITIL.

AREAS OF SPECIALIZATION:

RELEVANT EXPERIENCE:

Confidential

Service Delivery Manager

Responsibilities:

Responsible for management and coordination of Service Delivery Management, with both onshore and offshore components supporting a collection of 35 applications.

Confidential

SAP Project Manager

Responsibilities:

Responsible for management and coordination of various Confidential SAP HR Upgrade projects and various other cutover projects, utilising both onshore and offshore resources.

Confidential

Service Delivery Manager SAP Applications

Responsibilities:

Responsible for the management and coordination of all aspects of Service Delivery Management utilising both onshore and offshore support teams.
Under difficult conditions immediately post go- live managed the account to a stable support state.
Confidential were using the SAP SPS system to handle the tracking and logistics of spare parts housed in Confidential and partner storage locations, with interfacing to various other systems.

Confidential

Service Delivery Manager SAP Applications

Responsibilities:

Responsible for management and coordination of all aspects of Service Delivery Management relating to supporting the install-base of SAP applications
Also managed some projects in that space.
Victoria Police were using the HR functionality of SAP to run payroll, recruitment, Learning Management Systems and related HR functionality, as well as BI reporting and Portal.

Confidential

Service Delivery Manager

Responsibilities:

Responsible for management and coordination of vendors, consultants and Seek internal resources during the project.
The upgrade was aimed at improving the Cisco based telephony functionality, automate lead distribution, reporting and telephony integration within SAP.

Confidential

Service Delivery Manager

Responsibilities:

Responsible for providing PM based services to assist team ramp-up during the initial project phases.
The project encompassed a SAP based Implementation to support the transformation of Confidential ’s spare parts management and service order processing activities, including Portal and BI functionality.
Enlisted to help out with initial Project Management related tasks during ramp-up.

Confidential

Service Delivery Manager

Responsibilities:

Financial Accounting, Management Accounting, Sales and Distribution, Project System, Purchasing, Inventory Management, Document Management, Variant Configuration, EDI and ERS.
The project also included the implementation in parallel of a Web Portal serving the customer base, as well as a Vendor Portal.
Project planning.
Scope management.
Resource management.
Change management.
Ensuring realization of best of business practice
Logistics implementation and improvement projects.
Covering third party online access for tollers, MRP and detailed scheduling
Capacity leveling.
Real-time interfacing to shopfloor and MES
Implementations were global spanning Europe, Asia and Middle East. Roles included Senior SAP consultant and Business Process Engineer.