SUMMARY:

• Expertise in developing, delivering and documenting SAP solutions for various industry sectors including consumer electronics, manufacturing, health care, mail & document management solutions, postal service sector and retail industry.
• 11 years of technical experience in SAP consulting with expertise in SAP implementations, rollouts, upgrades, technical design, development and testing.
• Worked extensively on SAP CRM including CRM 7.0 EhP1 and SAP ECC.
• 6 years of strong experience in SAP CRM including enhancements and custom developments in the areas of CRM Web UI framework, SAP B2B Internet Sales (ISA)/E - Commerce, ISA layer BADIs and Middleware.
• Involved in 4 full life cycle SAP implementations including 2 SAP CRM global implementations in areas of Web UI, Web Dynpro and SAP B2B E-Commerce application and integration with ECC.
• Worked extensively in CRM Sales (Activity, Quotation, Leads, and Order Management) CRM Marketing (Campaign Management, Surveys, Mail forms, Segmentation, Target groups, External List management-ELM), Account management (Accounts, Contacts, Account Plan and Account Hierarchy) and Product catalog.
• Thorough understanding of Web UI Architecture (BSP, BOL, GENIL, MVC).
• Strong experience in creating custom Web UI screens and enhancing standard BSP components.
• Extensively experienced in designing Views, Viewset, Overview page, Navigation link and Component Usage using BSP Component workbench.
• Strong experience in EEWB (Easy Enhancement workbench), AET (Application Enhancement Tool), RAD (Rapid Application Development) and Mash ups.
• Experience in CRM Middleware Enhancement, implementing data transfer BADI to manipulate Data from and to ECC, and Created Custom Adapters for custom table.
• Worked on BW extractors in CRM including enhancements to existing extractors and creation of new custom Data sources and extractors in CRM.
• Development experience in consuming and exposing Web Services, ESR, SOA manager.
• Strong technical ABAP experience including Workflows, Interfaces, Conversion/Upload programs, Reports, Smartforms, Dialog programming, BAPIs, BADI and user exits.
• One year of experience in designing and configuring SAP NetWeaver PI (Process Integration).
• Hands-on experience in integrating CRM with SAP Enterprise portal.
• Customization experience in CRM including transaction customizing, action profiles, status management, number range, partner and text determination.
• Configuration experience in creating custom Business role, Navigation Bar profile, Role config Key, Logical Links and Work Center.
• Configuration and development experience in Transaction launcher to launch custom transaction and third party applications
• Extensive experience in UI configuration and Design Layer settings.
• Experience in executing test scripts for integration testing cycle for SAP B2B E-Commerce application.
• Possess good functional knowledge in SAP CRM and Sales & Distribution/OTC.
• Good understanding of master data including Business partner and product master.
• Prepared Technical Specification, Unit Test plan, Object Estimation and Quality process such as reviewing of TS and Code review.
• Lead team both onsite and at offshore across different implementation projects.
• Worked as onsite coordinator for requirement gathering and tracking development.
• Responsible for building up the technical team to execute the project.
• Done development work estimation and resource allocation among different development objects for smooth development and delivery.
• Mentored and guided a whole new team to deliver the global implementation project.
• Ensured all the delivery meets the requirements, performance, coding standards, naming conventions and enhancement strategy for local regions.
• Provided demonstration to business after completion of POC to get the approval.
• Checked the dependency before moving transport across different landscapes to ensure the integrity of the applications.
• Defined the enhancement strategy for UI development before starting the local development in local region.
• Recommended the approach to use of Filter BADI to add local region business logic to the global IBS application. This approach provided hooks at pre-defined spots in the code so that local firms can implement the BADI interfaces with local logic with interrupting the global business process.
• Defined the business roles to be used for all the UI configurations to be done in CRM Web UI. Each member firm to maintain their own business roles to configure views.

EXPERIENCE:

SAP CRM: CRM 7.0 Ehp1, CRM 6.0 and CRM 5.0

SAP ERP: SAP ECC, SAP R/3 4.7 and SAP 4.6 C

SAP Netweaver: SAP XI 3.0 and SAP PI 7.0, Enterprise Portal 7.0

Language: ABAP/4,BSP, Java, JSP and C++

Web Technologies: XML, HTML and JavaScript

PROFESSIONAL EXPERIENCE:

Confidential, Woodcliff Lake, NJ

SAP CRM Technical Lead

Responsibilities:

• Participation in requirement gathering meetings with AMR BPL.
• Assisting production support team with critical incidents and defects.
• Manage change requests to ensure localization or other changes are in alignment with overall design and business strategy
• Reviewing Change requests with Functional team members to check technical feasibility and providing efficient alternatives.
• Providing Technical solutions to complex issues.
• Performing Code Reviews, monitor the team progress, researching SAP notes, raising OSS messages and coordinating with SAP for standard applications bugs.
• Design Account Summary Solution to show 360-degree overview of Key accounts using Factsheet.
• Design Custom Solution to edit and display Account Planning and Reforecast figures in CRM

Confidential, Parsippany, NJ

SAP CRM Technical Lead

Responsibilities:

• Customizing and enhancing ITSM Web UI features and components.
• Designed and developed CRM solutions for incident management, service management and help desk to meet Confidential requirements.
• Responsible for preparing technical design as per business requirements.
• Responsible for Setting up Service Organization Model.
• Responsible for Setting up custom business roles, technical profile, navigation bar profiles, logical links work centers groups and work centers.
• Display customer logo in Web UI.
• Design and enhanced incident component on home page to add additional search filters for searching incidents.
• Assisted security team in setting up PFCG roles for custom business roles.
• Configured transaction launcher to bring Solution Manager Work Center Web Dynpro application in Web UI.
• Responsible for removing navigation links from Solution Manager Work Center Web Dynpro application via PFCG roles
• Design and enhanced service request/ service tickets guided procedure component
• Created custom AET fields for service object and created UI configuration for Service Request data view in guided procedure to display AET field based on category selected.

Confidential, Woodcliff Lake, NJ

Sr. SAP CRM Web UI Consultant

Responsibilities:

• Design Workflow to send notification to employee responsible for lead generated via campaign automation.
• Implemented one order save BADI to update partner function in lead generated via campaign automation.
• Implemented Survey Response BADI to update activity reason codes based on survey responses during campaign automation.
• Created custom assignment blocks in Campaign Overview page via AET tool.
• Enhanced BP hierarchy component in Web UI with custom fields both at tree and node level via AET tool and enhanced Overview view to populate values in those fields during save.
• Enhanced BP hierarchy search view in Web UI to restrict search based on AET field values during search.
• Developed integration between Surveys Web UI component and external Web Server by implementing ABAP proxies. Created push button by enhancing Survey component to send survey XML to PI
• Updated survey response transferred by PI into CRM using ABAP proxies.
• Implemented Mail forms BADI to populate value in field of custom attribute Contexts
• Developed custom search and create component in Web UI to search/create external business partners from third party application using web service. Embedded it in BP HEAD component.
• Developed custom assignment block with one-click action functionality and form view to edit custom BP relationships in BP HEAD component
• Enhanced Mapping format structure with activity reason code and Implemented ELM BADI to update reason code during activity creation step in ELM execution.
• Implemented BADI to restrict business partner edit access to unauthorized users.
• Implemented BADI to define additional subtypes for accounts.
• Implemented BADI to determine view configuration dynamically for business partners.
• Implemented One Order search BADI for restricting Web UI lead search as per custom logic.
• Implemented Account Hierarchy BADI to trigger workflow event whenever account is added or deleted in Account Hierarchy
• Enhanced employee search component in Web UI to filter search based on profit center. Created value node and populated dropdown for profit center in employee search view.
• Implemented BADI to search employee based on profit center.
• Developed my favorite’s button functionality for accounts, contacts, leads and activities search in Web UI.
• Implemented middleware user exit in CRM to send business partner custom fields from CRM to R/3 by using BTE.
• Implemented middleware user exit in R/3 to update business partner custom fields received from CRM.
• Enhance Target group data source and BW extractor with custom fields to report list of contacts, their auth groups, associated accounts, creation date for a given target group.
• Enhanced Groupware service class to meet customer's requirements for synchronizing contacts between Microsoft Outlook and SAP CRM.

Confidential, Cupertino, CA

Sr. SAP CRM Ecommerce/B2B Webshop Technical

Responsibilities:

• Implemented transaction search BADI to search orders from B2B web shop.
• Implemented basket head and basket items BADI to set extension data in Order.
• Enhanced various Web UI components of catalog to restrict unauthorized users to search, change catalog and its indexes.
• Enhanced product master with custom set type for product master and implemented middleware BADI to map custom fields from ECC to CRM.
• Implemented middleware BADI to map order-related custom fields from SAP CRM to ECC.
• Designed and developed workflow and delegated sales order business object to send notification for errors in sales order either in CRM or in ECC.
• Implemented BADI to replicate custom product attributes to TREX.
• Implemented IPC BADI to populate custom attributes at item level pricing communication structure required for IPC routines.
• Implemented IPC BADI to transfer additional pricing relevant item attributes to Web Catalog.
• Configured Actions, designed smartform and developed custom action class to send output as a pdf attachment in an email during creation of transaction from web shop.
• Implemented ISA user management BADI to update contact person’s function during creation of contact person.
• Implemented ISA user management BADI to update user (SU01) time zone by reading sold to country time zone attributes from org model.
• Developed custom solution to copy product catalog for improving performance.
• Developed conversion program to upload product content into the product catalog in CRM.
• Developed utility program to replicate and activate product catalog indexes to the TREX.
• Developed custom solution to propose N: M cross selling products in web shop.
• Developed conversion program to create Internet users (SU01 users), create contact persons, create relationships with sold-to and update contact person function.
• Developed a utility in ECC to update characteristic name in CRM for all product variants of a configurable product whenever characteristic is renamed in ECC.
• Modeled web services interface using Enterprise services/ PI 7.0, generated proxies in backend and created endpoints.
• Consume web services in CRM using client proxies and created ABAP program to call web service.
• Replicated customizing objects, Replicated Business Partners, Conditions and Materials from R/3 to CRM.
• Knowledge of Variant configuration model in R3 and CRM.
• Analyzed BDocs, Inbound and Outbound queues during initial and delta load.
• Involved in Support Package implementation activity.

Confidential, Danbury, Connecticut.

Sr. SAP ABAP Consultant

Responsibilities:

• Primary responsibilities included preparation of technical design, development of interfaces, interacting with business analyst to understand the requirements, end user issues and providing the resolution in quick time.
• Developed custom report to release the header delivery block in the sales order based on the selection screen criteria input.
• Developed custom report to track sales of new product launch based on user input
• Responsible for analyzing and enhancing the performance of existing custom SD reports.
• Design and developed smartform for Bill of Lading.
• Responsible for preparation of SOX documents including technical specifications.
• Responsible for code reviews to adhere to the standards.
• Preparation of test cases documents for the developments done.

Confidential, Dublin, OH.

SAP CRM Consultant

Responsibilities:

• Enhanced payment card standard class using SAP enhancement framework required for calling external third party tool for encrypting payment card.
• Middleware user exit to activate filters on sales org and sales status in R/3.
• Analyzed BDocs, Inbound and Outbound queues during initial and delta load.
• Replicate custom table data from R/3 to CRM through Middleware.

Confidential, Shelton, CT

SAP ABAP Consultant

Responsibilities:

• Linked transaction codes to IMG.
• Developed module pool program to maintain several bespoke tables under one roof for easy maintenance.
• Modified Sales order overview screen and additional data A and B screen both at header and item level.
• Developed contract creation program as per US requirements using BAPI CONTRACT CREATEFROMDATA and coded BDC program to update serial no during contract creation.
• Developed function module to create asset using BAPI FIXEDASSET CREATE1.
• Developed BDC program to update asset number in equipment
• Developed BDC programs for activating the contract and updating asset with general data, depreciation areas and scrap value
• Developed BDC program to capitalize asset by posting acquisition values via transaction ABZE.

Confidential

SAP ABAP Developer

Responsibilities:

• Implemented a BADI ORDER SAVE in CRM that add a new line item if the order values goes beyond minimum order value.
• Designed, configured and tested scenarios in XI that include generation of web service, BPM, alert monitoring for exception handling and XI monitoring.
• Generated proxy in CRM to store sales order data in bespoke tables and developed parallel processing program in CRM to create multiple sales order simultaneously
• Implemented user exit USEREXIT SAVE DOCUMENT PREPARE to re-determine plant at sales order item level when the order is saved and updated a bespoke table if plant cannot be re-determined correctly.
• Created additional segments in extended IDOC type for customer master, defined ALE and change pointer configuration steps to capture the changes made to existing customer master and send it to external system. Implemented BADI CUSTOMER ADD DATA BI to populate data in those segments.
• Created additional segments in extended IDOC type zorders05 used for sending agreement/contract data to external system. Implemented user exit EXIT SAPLVEDC 003 to populate segment ZE5CUINS for BOM products.
• Implemented userexit EXIT SAPMF02D 001 to trigger IDOC for Contract/Agreement ZORDERS05 if the customer attribute is changed. IDOC was triggered by changing/creating NAST entry and submitting RSNAST00 via background job in this user exit.
• Created Logical systems, assigned logical system to client, defined ports, Partner Profiles and carried out steps for activating change pointers.

Confidential

SAP ABAP Developer

Responsibilities:

• Developed interface to upload data from external system into custom table and then comparing ICE cost from bespoke table with SAP standard cost.
• Copied and modified standard Print program for Manual AR/ Invoice/ Credit used for printing of invoice for requesting correspondence & for generating output.

Confidential

SAP ABAP Developer

Responsibilities:

• Enhancement done for Purchase Order in to re-determine VAT-ID and VAT country stored at header level before saving the purchase order on creation with transaction ME21N, ME21 & ME59.
• Developed a BDC program which corrects the lot quantity in Lot maintenance using transaction /SAPHT/DRMLMDR (DRM module) & displays the output in ALV
• Incorporated authority check object at table maintenance generator level for giving different access such as creation, deletion and modification of table entries according to authorization given to user.
• Involved in Support Package implementation activity.
• Created a new layout set in SAP script for sending ‘RDI’ file to Streamserve systems.