SUMMARY

• Total 16 years of sales and distribution experience including 6 + years of sap implementation, Production Support experience as sap consultant and Team lead, having experience in new implementation, Rollout, upgrade SAP Projects using SAP Project methodology (ASAP). I also have experience in SAP CRM 7.0 and VISTEX.
• Experience in Project Preparation, Blueprinting, Build & Design, Unit, Integration & Regression testing, Go - Live Activities & Post Go-Live support phases
• Configuration expertise in the areas of Order Management, Shipping, Billing, Pricing, Output determination, transfer of requirements, Availability, Rebate Processing, Inter Company Business Process, Returns Processing,
• Excellent expertise in pricing including condition technique, data determination,
• Experience in the configuration of basic functions including partner determination, output determination, text determination, account determination, material substitution, and free goods determination.
• Expertise in the configuration of O2C (Order to Cash)
• Expertise in SAP Sales and Distribution module and its integration with other modules.
• Diverse experience includes involvement in all aspects of the Implementation process: Business process analysis, System configuration, Testing, Documentation, End-user training, and Production support.
• Sales and Distribution (SD): Configured and customized Sales, Delivery, and Billing document types, Pricing, Partner Determination, and Output types.
• Extensive knowledge of Ticketing tools Service now, Clarify and Remedy, Sametime (STT).
• Extensive experience in performing gap Analysis, preparing functional specifications, programming specifications, user manuals, and troubleshooting tickets.
• Interacting with end users right from collecting requirements to Production Support.
• Good analytical skills supported with Strong communication, presentation, team player and team leader skills experienced with conventional and ASAP methodology,
• Designing and developing Functional Design Specifications for various interface definitions with critical legacy system analysis and data mapping
• Worked extensively on pricing procedures: configured condition tables, condition types, access sequences, and pricing procedures pricing routines etc .

TECHNICAL SKILLS

Sales & Marketing: CRM Order Management, Complaints, Lead Management, Opportunity Management, Quotations, Sales Contracts, Activity Management, Marketing Planning & Campaign Management, Customer segmentation, Trade Promotion Management, Coupon code based Promotions etc.

CRM Interaction Center (CIC): Account Identification profiles, Business Transaction settings, Interaction Record settings, Transaction Launcher, Navigation Bar Profile settings, Agent email/chat profiles, broadcast messaging profiles.

CRM WEB UI: Web UI Configuration, Design Layer Customizing, CRM Business/Technical Roles Configuration, and Navigation bar Profile configuration & Web UI Component Enhancement, Transaction Launcher etc.

PROFESSIONAL EXPERIENCE

Confidential

SAP SD /VISTEX Analyst

Responsibilities:

• Identify requirements and proposing solution design changes/enhancements taking into account Confidential ’s needs.
• Working on Various Order to Cash and VISTEX Sales incentive related projects and enhancements
• Implementation of highly customize VISTEX Sales incentive Solution specific to different divisions based on sliding scale system, split code functionality, inquiry as source document for IP creation, Accrual and settlement.
• Conducted requirements session for end to end processes including master data, processes within VISTEX, Inbound and Outbound Interfaces & reporting. (OMS, ABBOE (Spine) CBOL).
• Design and Configured Business Partner, Transaction Registered, IP documents, Agreement/Program with pricing procedures, Accrual & Settlement in IP/Sales incenting (SI) module of VISTEX.
• Commission booking, De-booking, Tracking commission changes, Internal /External reps commission split logic, Commission recovery etc.
• Created Functional Specification and worked with Technical team for Technical specification and unit testing.
• Worked on multiple cycles of Functional Targeted Testing, Regression Testing and Volume performance testing.
• Supported Use Acceptance Testing, Cut Over activities, Go Live activities and post Go Live support for business users.
• Minor and Major configuration required for bug fixes, enhancements and projects.
• Prepare detailed FDD (Functional Design Documents), Test cases, Test Scripts using PANAYA tool.
• Working on unit testing, integration testing
• Prepare POC (proof of concept) for a new projects prospects, Blue printing, AS IS study etc.
• Project planning and cost estimation.
• Working knowledge of GTS (Global trade services) and CS (Customer service) Module.

Confidential

SAP Consultant

Responsibilities:

• Based on studies/analyses, identify requirements and proposing solution design changes/enhancements taking into account Cardinal’s needs.
• Worked on various pricing SCIM areas Such as Price and cost selection (core pricing procedure), Price Quoter (PQ). Price change notification (PCN), Price change history (PCH).
• EDI832, EDI810, EDI850 EDI 845 etc. and IDOC monitoring and reprocessing
• Worked on EDI 845 for membership and agreements
• Worked on extensively on VISTEX module and its integration with the ECC, Specific areas such as Chargebacks, IP document creation, Sales Tracing, Bill back Claims, Accruals, Settlements, Memberships and Agreements
• Maintain VISTEX pricing agreements and memberships, Creation of GPO assign different membership to GPO at different hierarchy level.
• Maintain Contract pricing, noncontract pricing, Distribution agreements, Markups, firm price, cost combo contract.
• Worked on Distributor xref and vendor xref tables, CustID and 8 mil no etc.
• Worked on EDI867 inbounds for bill back claims and out bound for Charge backs.
• Worked on various pricing procedures related different DC, international, Returns, Credit and Rebills, Supplier credit and Debits.
• Worked on Lease functionality, Lease termination. Lease replacements Lease credit and rebill.
• Worked on Lease contacts, outline agreements .Standing orders
• Worked on Various control tables and their maintenance
• Worked on Govt. contracts and related functionality
• Worked on Customer expected (EDI1) functionality
• Worked on CPA (continuous price Accuracy) and various pricing exclusions.
• Worked on SAP solution manager updating EDD documents
• Recommend modifications to ultimately ensure functionality of Cardinal’s SAP application.
• Design and /or review test plans; advice on planning for and carrying out testing; advice on bug resolution.
• Resolution of tickets as user comes across different kinds of issues on a daily basis.
• Monitoring order flow in case of any issues because of the system or user error affect order flow, which need to be fixed within a few hours?
• Monitoring job processing (UC4 tool ) during batch job run in the background that may sometimes fail due to data error, technical error, system outage
• Worked on many defects and enhancement from end to end from requirement gathering to code and config changes, unit testing, and complete testing, UAT’s, code move activities to deployment activities.
• Prepare functional specification for related defects and enhancements, conduct meeting with business user to get sign off on the requirements
• Worked on various cardinal specific functionality such as Fright calculation, Minimum order charges, Fuel surcharges, Manual pricing conditions, Acquisition cost
• Carryout Regression testing and continuously update regression Scripts for according to new changes.
• Carryout performance, base line testing, smoke testing etc.
• Worked on Mass maintenance functionality related to membership, pricing condition, VISTEX agreements using various templates and custom T-codes.
• Serve as knowledge expert in SAP area for the client.
• Provided SAP expertise to support all aspects of order-to-cash-flow.
• Interact with the Business process owners, to gather requirements and provide solution according to their need.
• Extensive functional knowledge of CRM 6.0 and CRM 7.0 and worked on Cardinal’s interaction center, Inbox, alerts and task, Service issue, Account and Contact management, Marketing attributes, Account fact sheet, Transaction data, APO substitution logic. Order creation, ERMS, various custom reports (ZCUR, SOL etc.), Backorder resolution, knowledge article, UPS label for customer return. Order creation through email template.

Confidential

Team Lead SAP SD Support

Responsibilities:

• Provided SAP expertise to support all aspects of order-to-cash-flow.
• Work closely with other SAP Core Team members to ensure proposed solutions.
• Interact with the Business process owners, Functional team members to gather requirements and provide solution according to their need.
• Resolve complex data related problems and tickets as per their priority and maintained SLA.
• Working knowledge of EDI/ IDOC.
• Lead Off-shore team in ticket resolutions and various test execution.
• Interacted with business to discuss SAP SD & LE related tickets and keep them updated about the progress.

Confidential

SAP CRM Functional Consultant

Responsibilities:

• Conducted detailed analysis sessions with end users and business subject matter experts (SMEs).
• Translated business requirements into SAP best practice concepts for implementation of SAP CRM solutions.
• Analyzed documentation and performed testing on the configuration pages for system software
• Identification of Test resources, estimation of test effort and Define Test schedule and Milestones
• Customized the Web UI of SAP CRM 7.
• Personalized the Business Role, Navigation Bar, Work Centers, Work Center Groups, And Logical Links.
• Configuration related to Sales Module viz Opportunity management, sales Order, Quotation, activity management, sales Planning & Forecasting etc.
• Created Marketing Plan, Campaign & Elements, and Target Groups and maintained Data Sources.
• Enhanced Personalized Email Forms and setup the Work Flows.
• Setup MD Replication, monitored both Initial and delta load.
• Prepared the test scripts for system testing.
• Worked with Marketing Calendar, defined search criteria assigned graphical profile.
• Used ELM functionality to create mass business transaction, activity/lead and maintained BP.
• Configured the components in BSP WD Work Bench, customized the Views & Design layer.

Confidential

SD Consultant

Responsibilities:

• SME of the OTC team through Scope definition, Requirements, Realization, and Go-Live phases
• Worked with client counterpart to define project scope and project plans
• Worked with Order to Cash team and business users to collect and document business requirements
• Resolved issues, and communicated the progress and status during the realization phase
• Defined and executed master data conversion activities for Customer and Price master data
• Defined and designed Order to Cash inter-company business process
• Responsible for configuration, integration and implementation of SD with other modules like MM and LE
• Designed and configured output determination procedures
• Developed and executed Unit Test Plan activities (plan, prepare, execute, document test results)
• Worked with team to prepare and execute Go-Live plan and activities
• Assigned tasks and documenting resolution for post Go-Live issues
• Customized various reports required for day-to-day operation and management information ;systems. Testing configured transaction and creating test data for SD related transactions.
• Developed detailed test plan, test strategy and test execution plan based on business and functional requirements
• Prepared, executed and verified test cases and test scripts
• Troubleshot test issues, recorded test results, tracked and prioritize defects, participated in release decisions and established measures of test efficiency, effectiveness and product readiness

Confidential

SD Consultant

Responsibilities:

• Collecting requirements from users, creation of blueprint. Prepared a detailed document of AS-IS study and developed the detailed TO-BE processes to suit the company's operations. Did the gap analysis of the requirements.
• Configured pricing procedures for return orders and credit/debit memos.
• Configured custom ATP (available to promise) to perform the availability check based on the plants assigned to the customer in a custom table using user exits.
• Configured partner determination to add a new partner to ship-to-party customer.
• Creation of new pricing schema, condition types, access sequence.
• Configuration of incompletion log procedure for various order types.

Confidential

Worked as Sales and Leasing Consultant

Responsibilities:

• Advised customers regarding payment options and other loans, leasing banking terms
• Negotiated delivery and price variations
• Kept updated on changes in pricing, leasing programs, different incentives, campaigns and tradeshows.
• Accepting factory orders and follow-up internet sales orders.
• Configure customer’s vehicle as per their requirement based on options and feature they want and pass the sales order to the factory using SAP order processing functionality.

Confidential

sales manager

Responsibilities:

• This company was a leading organization in to for agriculture seeds, fertilizers, pesticides.
• I was responsible for overall management of the company and procure ensure for ultimate customer satisfaction.
• I was also responsible for high quality maintenance and to ensure the profitability of the company.

Area Sales Manager

Confidential

Responsibilities:

• Responsible for sales target in my territory.
• Management of inventory and distribution chain.
• Responsible for product launches and campaign management in my territory
• Communicate with senior managers and update them about sales performance.

Confidential

Director

Responsibilities:

• Intent of the organization was to establish as a leading company in pharmaceutical field
• Managed overall business and supply chain for the company including vender and customer management.
• Analysing ROI and business development activities

Sales representative

Confidential

Responsibilities:

• Responsible for promote our product range and generation of prescriptions.
• Prepare sales orders for dealers and distributors.
• Working with team managers to plan how to approach contacts and creating effective business plans for making sales in a particular area.

Medical sales representative

Confidential

Responsibilities:

• Responsible for promote our product range and generation of prescriptions.
• Working with team managers to plan how to approach contacts and creating effective business plans for making sales in a particular area.