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Sap Service Delivery Manager/sap Engagement Manager Resume

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SUMMARY

  • Confidential Confidential an SAP Project Manager with over 21+ years of professional experience in Functional and technical areas of SAP with a combination of consulting, project management and systems implementations in multiple industry segments
  • He has proven skills as a Program Manager, Delivery Manager, Project Manager, Project Team Lead, Integration Manager, SAP Cutover Manager, SAP Data Manager and SAP Hyper Care Manager
  • He has Leadership skills and Hands - on in all aspects of SAP Solution Delivery in managing global projects in complex matrix environments and managing stakeholder’s expectations and SAP programs internationally and delivering innovative solutions to the Clients
  • Nutan also provides leadership in the order-to-cash (OTC) processes and has previous hands-on experience in multiple full life cycle SAP implementation projects as an SD (Sales and Distribution) Architect/Project Manager/Integration Manager/Project Lead and strong understanding and integration with other modules (MM, PP, FI/CO) modules, Implementation experience across multiple currencies and countries.

TECHNICAL SKILLS

  • ERP: SAP R/3 (3.1G,3.1H,4.0B,4.6C,4.7, ECC6.0, ECC 6.0 EHP7.0, ECC 6.0 EHP8)
  • SAP HANA

PROFESSIONAL EXPERIENCE

Confidential

SAP Service Delivery Manager/SAP Engagement Manager

Responsibilities:

  • Lead, manage and execute the end to end SAP S/4 HANA strategy for implementation, integration, and migration. Responsible for the full life cycle of the project: initiation, resourcing, execution, monitoring, control, and completion.
  • Participate in the preparation of proposals and statements of work, develop project estimates, and estimate the resources needed to achieve ERP implementation success and ongoing support goals.
  • Drive all phases of the functional/technical implementation of the project from the planning to post go-live, ensuring the accomplishment of the desired scope, timeline, and quality.
  • Collaborate with other project managers to plan scope, schedule, risk, stakeholder management, cross-team collaboration and the synchronization of effort across all other applications to drive project outcomes.
  • Maintain plans and report program status dashboards and provide regular monthly executive program status updates at Executive Steering Committee levels including feedback from internal users and customers to continuously identify improvement opportunities.
  • Drive ERP Preparation phase that includes the development of program strategy, roadmap for ERP and ecosystem, requirements gathering, scope definition and sizing, technical landscape and delivery processes, testing and training strategy.
  • Monitor ERP portfolio performance, identify portfolio issues, and influence schedule changes, scope adjustments, or resource loading timeline and plan. Manage third-party vendors expeditiously to ensure proper resourcing level and expertise and perform according to SOW.
  • Develop and maintain standard project documentation - project plans, agendas, action items, deliverables and ensure adherence to company Project Management Standards and Software Development Lifecycle best practices.
  • Manage a high degree of change in a fast-paced, complex and demanding environment. Lead project(s) ensuring adherence to the established project methodologies, standards, tools, processes, policies, and procedures.
  • Coordinate with the Leadership team and other IT resources to solve complex problems, develop innovative solutions, remove barriers and collaborate with the sprint teams to iteratively deliver based on release plans.
  • Participate in the development of project management best practices.

Confidential

SAP Delivery Lead/SAP SD Solution Architect

Responsibilities:

  • Conduct project planning activities and manage the execution of projects according to plan
  • Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues to manage expectations on all project requirements and deliverables
  • Solution Manage and communicate a clear vision of the projects objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members
  • Ensure proper use of methodology, tools and procedures, governance Confidential in place to best meet project objectives.
  • Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
  • Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline.
  • Analyze risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action.
  • Escalate issues early about the project to account management or Leadership.
  • Proactively manage project stakeholder satisfaction to position and secure customer reference and success story.
  • Maintain project documentation and updates to relevant noledge management bases; analyze lessons learned and share with the organizations project management community.
  • Participate in the development of project management best practices.

Confidential

SAP Data Migration Lead/Solution Architect/Manager- Projects

Responsibilities:

  • Managing Data Management across the entire application development lifecycle form requirement gathering through implementation, Go-live and hyper care.
  • Developing the Data Migration Plan related to Extraction, Cleansing, Enrichment, Cleansing, Transformation, Load and Assurance of the data.
  • Setting up of VMS application for Vehicle procurement from OEM based on Forecasting and Planning data.
  • Building proactive formal and informal communication/relationship with key stakeholders and leading the steering committee meetings.
  • Resolve political, resource, budgeting, change and legal issues affecting the program.
  • Escalate early issues about the engagements/program to regional leadership. Drive de-escalation management on behalf of the Project leadership and customer stakeholders.
  • Translate generalized business goals and objectives into concrete strategy and tactical delivery plans for the engagement.
  • Maintain Program documentation and updates, analyze lessons learnt and actively share with communities in practice.

Confidential

SAP Solution Architect/SAP Data Lead/Project Manager

Responsibilities:

  • Assisting and working with senior executives of the client project team on Project Reviews, Project presentations, planning, training and establishing good communication within the team.
  • Conducting Fit-Gap, Analysis, CRP Preparation, POC Demonstration, CCB Presentations, Blue Print Workshops and Data Scoping and Mapping.
  • Participating in Steering committee meetings, conducted project team meetings, stake holder meetings and presentations.
  • SAP Transportation management functionality for the embedded Advanced Transportation management functionality in SAP S/4HANA
  • Planning, monitoring and delivering high level results adhering to quality standards and project timelines. Risk analysis and design improvement documentation
  • Managing and providing quality deliverables on time as documented in the Project plan.
  • Understanding business requirements and utilizing standard SAP and company's SAP template to incorporate business needs. Determining workarounds where necessary to accomplish business requests.
  • Architected SAP design, executing SD configuration, functional documentation and working with developers, testing plans, execution and results (unit, regression, integration, UAT), business and system documentation, process flows, training materials and end user training execution
  • Leading and running business process requirements gathering sessions as well as system walk through and integration testing scenarios and master data requirements.

Confidential

Manager-Project

Responsibilities:

  • Designing, Planning and Execution of 1QTC, Atana and EMEA roll outs involving integration with legacy application, and integration of SAP with various interfaces along with coordination and development under aggressive timelines.
  • Understood business requirements and utilized standard SAP and company's SAP template to incorporate business needs. Determined workarounds where necessary to accomplish business requests.
  • Managed a cross functional and multi-disciplinary team that included team leads, developers and testers.
  • Identifying and capitalizing upon opportunities for consolidation and standardization of technology and resources across the group operations
  • Liaised closely with business operations to understand evolving business strategies and ensure that IT road map supports the anticipated needs
  • Interfaced with business clients, PMO, all levels of management, technical staff, architects, vendors, and others with minimal supervision to achieve project goals and initiatives.
  • Managed 2-3 medium to large scale projects simultaneously (in various stages of implementation). Consistently deliver results.
  • Reported to the steering committee on the SAP Project status from time to time and generating reports on need basis the statistics of the load summary.
  • Creating project deliverables including conceptual designs, functional and technical specifications, system configurations and documentation on system settings for reports, interfaces, conversions, enhancements, forms and workflow as they relate to SAP SD, MM, PP, WM, PM, TM and other modules.

Confidential, Oklahoma

SAP Solution Architect/SAP Data Lead/ Confidential

Responsibilities:

  • Designing and Execution of the Data extract and load process involving carving of legacy application, Syteline and integration of SAP with various interfaces along with coordination and development under aggressive timelines.
  • Project managed the transition and development of SAP load programs/objects and configuration items under GE guidelines and Lufkin template roll out strategy.
  • Persuasive and convincing advocate of the necessity for a centrally-owned template approach in a global implementation
  • Execute all the SIT’s, UAT’s and Mock Cutover activities with all the objects in scope in various systems as refreshed from time to time.
  • Coordinated UAT sign off, BW loads strategies and tracking of Consolidated Defect sheet.
  • Planned and executed successful data migration, Cut Over and Go-Live and helped in transition of Production Support by liaising with Steering Committee and managing all Stakeholders in Business and IT for Onsite/Offshore processes with significant service delivery improvements.
  • Coordination in implementing interfaces: IBS, Webcash, Service Max, Concur, Vertex, SSS, Team Center, SMF and Team Center.
  • Reporting to the steering committee on the SAP Project status from time to time and generating reports on need basis the statistics of the load summary.
  • Leveraging all the best practices used in Lufkin Canada Roll out to significantly reduce time and effort in execution and implementation.
  • Significantly contributing to the SOW, RFP’s and continuing the winning streak.
  • Demonstrated accountability for success of projects by identifying input required from cross-functional areas and proactively managing action items, issues and deliverables. Drive progress.
  • Developed and maintained standard project documentation including business rules/requirements, action items, agendas, minutes and project plans.
  • Worked on Transportation and Logistics Domain in all possible Scenario for Ocean, Air, Road, Rail with Co load, Cutover, Milk run, Consolidation, Back-to-Back Process, TM Optimizer, Direct Shipment, Shipper Consolidation, Buyers Consolidation, Planning etc.
  • Identified potential problems and formulate solutions that achieve business needs.
  • Evaluated decisions and processes to ensure they are in the best interest of customers and company goals; escalate as needed.
  • Performed and coordinated user acceptance testing with internal business and partners; reported all issues to IT and ensure appropriate resolution.
  • Prepared launch go/no go checklists and create contingency plans.
  • Provided project updates to management that include progress, risks, issues and mitigation recommendations. High-level bullet points (in past tense) describing you're responsibilities, accomplishments for each position

Confidential,

SAP Solution and Data Architect/ Confidential

Responsibilities:

  • Mapped all the objects in accordance with Control Sheets of all the SAP modules in scope using extensive use of BOA applications.
  • Adhered to the project timelines and coordinated team efforts to comply with Lufkin template and handled localization aspects.
  • Carried out SIT 1,SIT2, SIT3, UAT and Mock Cutover with all the interfaces as required.
  • Planned and executed successful Sales and Distribution, data migration, Cut Over and Go-Live and helped in transition of Production Support for Onsite/Offshore processes with significant service delivery improvements.
  • Introduced best practices in BOA utilization and contributed significantly to KM practice to be used effectively across any future roll outs.
  • Participated in Recruitment drives and contributed immensely to SAP Knowledge pool initiatives.
  • Demonstrated ability to facilitate difficult and controversial discussions and drive to issue resolution.

Confidential

SAP Delivery Manager/SAP Solution Architect

Responsibilities:

  • Project Manage Production support transition and building a solid support team to handle multiple roll outs and implementations coming under the wide umbrella from time to time.
  • Drafted Project Plans, Presentations for various Cutover Activities and KT sessions between the various Implementation teams and support team.
  • Actively staffed the team through numerous recruitment drives and helped motivate the team for 24/7 Production support and adhering to SLAs.
  • Actively participated on contributed significantly to various SOW’s and emerged successful.

Confidential

SAP Delivery Manager/SAP Solution Architect

Responsibilities:

  • Architected the DEBI process involving sunset of legacy application, BES and integration of SAP and MDM interface coordination and development under aggressive timelines
  • Project managed the transition and development of SAP RICEF objects and configuration items under JCI guidelines and SAP Governance and release strategy. Actively staffed the team through numerous recruitment drives and helped motivate the team for 24/7 Production support and adhering to SLAs.
  • Planned and executed successful data migration, Cut Over and Go-Live and helped in transition of Production Support by liaising with Steering Committee and managing all Stakeholders in Business and IT for Onsite/Offshore processes with significant service delivery improvements

Confidential - Long Island, USA. Feb 2012- Apr 2013

SAP Delivery Manager/SAP Solution Architect

Responsibilities:

  • Responsible for designing, developing and delivering solutions in the SAP SD and FI module areas of the template to meet global and local legal/business requirements.
  • Interacted and engaged frequently with business managers, project leaders, functional leads, and discussed specific business needs and requirements. Gauged the complexities of business processes and functional/business area issues, employed reasoning skills to come up with customized solutions that; satisfy core business requirements, proactively supported new business needs and delivered business benefits.
  • Provided complete operations services for application management, custom development, and business process re-engineering. Developed the post implementation go-live support environment, constructed the transition plan from the project team to the support team, and supported and maintained the SAP synergy applications and technology infrastructure.
  • Implemented complex project definition, schedule, budget and objectives for a small and medium business segment roll outs.
  • Planned, Designed, and Implement solutions that deliver and analyzed information efficiently for competitive advantage.
  • Prepared comprehensive documentation according to the project implementation methodology for all aspects of development, for example: Business Requirement/Solution design documents, functional specs, configuration documents, unit testing and integration testing scripts.
  • Led periodic review and assessment of current business processes versus the required functionality, and initiated proposals to modify or replace processes as necessary in regards to Revenue Recognition with Subscription Billing integration with Sales Force CRM, PI Integration and Portal applications.
  • Identified and diagnosed problems and resolved/implemented solutions.
  • Delivered robust solutions working in a customized SAP environment, with a strong understanding of standard SAP processes.
  • Designed SAP VMS and interface with other legacy system of vehicle production and Inventory Management.
  • Liaised with Directors/SVP’s/VP’s and team members to maintain and apply coherent, optimized, integrated, and standardized process, communicated change impact, and coordinated and optimized cross-module requirements and successful data migration, cut over strategy and execution.
  • Ensured for assigned work, milestones and related sign-offs are achieved on a timely basis and in accordance with current project plan.
  • Delivered data migrations, cutovers to challenging timescales meeting all Compliance and Validation requirements with offshore/onsite model and a successful Go - Live and Roll out.

Confidential

SAP Program Manager/SAP Delivery Manager

Responsibilities:

  • Project Managed and Implemented complex project definition, schedule, budget and objectives for a small and medium business segment.
  • Determined the need for and impact of changes in scope of project and made, recommended implementations based on determinations.
  • Obtain concurrence, approval and consensus from stakeholders regarding various project aspects/implementation solutions accordingly.
  • Built a robust warranty application through dealers and authorized service centers with seamless integration with Dealer Track application.
  • Organized project team members to ensure communication and understanding of deadlines, assignments and objectives. Act as single point of contact with Client Project Management. Identify as and when appropriate for staffing changes on a on demand basis as project progressed.
  • Managed costs, schedules and quality by overseeing project deliverables. Ensure schedule and budget are met. Identify need for change, determine course of action and revise as appropriate.
  • Oversee the ongoing review of Project Status and identify risks. Developed, recommended and implemented risk mitigation solutions.
  • Managed the Data Migration, Cutover Strategy encompassing Data Cleansing, Data Load Templates modifications/enhancements, Cut Over Roadmap, Cut Over work Steps/Sequencing, Cutover Documentation, Cutover Team Structure, Roles and Responsibilities and worked in consensus with Steering Committee and Executive Council.
  • Work in conjunction with team members and stakeholders to anticipate and manage changes to projects, such as but not limited to, technical requirements, business requirements and schedule. Identify and gather information regarding possible solutions that may create additional, different to unique project objectives or results.
  • Manage client project management, company project management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Identify, recommend and implement changes or alternative methodology based upon performance and metrics.
  • Develop and make presentations that could lead to expanded business opportunities. Participate in proposal efforts and sales calls to enhance opportunities for future business deals with clients.
  • Manage client expectations and balance the needs of company and client to ensure satisfaction of relevant parties.

Confidential, Long Beach, CA

SAP Delivery Manager/SAP Project Manager

Responsibilities:

  • Participated in Enterprise Resource Planning (ERP) projects involving strategy, Implementation support and ERP optimization related to Information Technology (IT) Operations, Business Processes, security, and data integrity for the SAP applications.
  • Project Managed development of new Web applications through packaged and customized applications using various project methodologies like Agile, Prince as deemed fit.
  • Responsible for SAP development, deployment, administration, and maintenance of company's business applications & systems.
  • Acted as Global Data Migration/Data Enhancement Specialist, Cut over Manager for all the roll outs within tight deadlines.
  • Supervised and provided performance management for staff working on assigned engagements.
  • Liaised with Business and IT to assist in the initiation, planning, tracking and delivery of projects and work streams.

Confidential, NY, USA

SAP Managing Consultant

Responsibilities:

  • Worked as Overall Cut Over Manager on data migration in regards to SD/LE/DSD requirements, design, configuration, testing and implementation.
  • Optimized data migration processes for client’s business process analysis for a smooth transition from legacy system.
  • Collaborated with Project Managers to coordinate Enterprise-wide interfaces in regards to data loads and integration testing and cutover activities planning and execution for solution compatibility.
  • Conducted a fit/gap study for the data load solution to cater to all the DSD requirements and VMS and for efficient SAP solution.

Confidential

SAP Project Manager/SAP Managing Consultant

Responsibilities:

  • Responsible for functional design, development, testing, implementation, support, and documentation of divestiture and acquisition solution.
  • Worked on SD/PM/MM/FI-CO/LE/AR/AP for a successful divestiture.
  • Responsible for client relationship, project management, business analysis for designing and developing and implementing specific data migration strategy for Chemicals, cut over strategy for new rollouts of acquisitions and divestitures.
  • Analyzed, designed, developed and implemented multiple fast track releases with frequently changing priorities and providing all the hosting solutions and support.
  • Assisted the A&D Group to determine configuration changes needed for business acquisitions/divestitures, changes in the Client organizational structure, or new or enhanced SAP applications.

Confidential

SAP Managing Consultant /SAP OTC Architect

Responsibilities:

  • Worked with business process Project Managers / Directors in requirements gathering, blueprinting, implementing SAP Configuration, data migration strategy, creating test plans, documenting, training end users, cutover activities and supporting go-live.
  • Responsible for client relationship, team building and end-to-end project delivery using onsite-offshore model.
  • Managed overall North America and Europe operations and streamlined processes of a horizontal practice division.
  • Ensured communications and technical support for the project team both onsite and offshore.
  • Facilitated requirements meetings between client and offshore resources, ensuring that different viewpoints, ideas and issues were addressed and resolved.
  • Executed myMediset functionality and Web frontend to capture all the information needed for surgeries and for efficient reconciliation process.
  • Responsible for integration with MM, WM, SM, QM.
  • Make-to-Order process with Variant Configuration and integration with SAP CRM.

Confidential

SAP Managing Consultant

Responsibilities:

  • Worked on SD/MM/PP/FI-CO/LE/AR/AP requirements gathering, design, configuration, testing, training and implementation.
  • Scoped the blueprint sessions and requirements with all the auxiliary units and doing away with numerous legacy systems and build team to internally run and support.
  • Conducted a fit/gap study and worked on data migration, cutover plan for roll outs of the solution to cater to all the different market segments spread throughout the world.
  • Integration aspects with Credit card processing, Third party shipping interfaces and Commissions were executed to client’s satisfaction.

Confidential, Dallas

SAP Project Manager

Responsibilities:

  • Worked on SD/PM/MM/FI-CA/LE/AR/AP/VMS requirements gathering, design, configuration, testing, training and implementation of Confidential -U (ECC 6.0).
  • Architected solutions that support specific needs of water utility and Confidential delivered in the context with single billing system and variant configuration.
  • Scoped the blueprint sessions and requirements with cities’ auxiliary units up gradation to SAP and doing away with numerous legacy systems
  • Conducted a fit/gap study for the solution to cater to all the cities requirements and for efficient SAP - utilities industry.
  • Integration aspects with Credit card processing, Third party shipping interfaces and Commissions were executed to client’s satisfaction.

Confidential

SAP Delivery Manager/SAP Project Manager

Responsibilities:

  • Responsible for SD/MM/LE/AR/AP/VMS requirements gathering, design, configuration, testing, training, data migration, cut over and implementation of Dealer Highway Project solutions that support specific dealer needs and Confidential delivered in the context of an overall template enabled change program.
  • Worked closely with RTS (Reseller Technology Solution) build team and kept track of rapid version developments as per dealer needs and requirements during implementations.
  • Identified dealer specific requirements and conduct a gap study for the RTS solution to cater to all the dealers’ and for and efficient SAP -Ecosystem Industry.
  • Partner with SAP Business Process Owners and business staff to define global requirements on complex projects and implementations in SD, MM and LE; document business requirements and evaluate solution alternatives appropriate for the client’s integrated R/3 environment.
  • Implemented innovative RTS solutions or improvements that will result in enhancements to current dealer business methods, procedures and processes in timely and effective manner through Dealer Advisory Committee policies/suggestions.
  • Worked on mySAP SCM, SAP CRM to transform supply chain management from a linear, sequential process into an adaptive network that facilitates suppliers, manufacturers, retailers, business partners, and customers in customer service.
  • Assisted in general administrative tasks including interviewing of analysts and development of job specifications, training and reviewing the implementations.
  • Created troubleshooting documents for support and maintenance of each solution.

Confidential

SAP Delivery Manager/SAP Project Manager

Responsibilities:

  • Provided 2nd level and 3rd level support for various clients under Confidential umbrella and Hosting Policies in SD/MM/PP/LE modules.
  • Worked closely with all Information Technology departments, Internal Auditing, External Auditing, and with key partners in coordinating, implementing, and maintaining various SAP systems.
  • Supported complex production problems by providing direction, strategy, root cause and trend analysis. Identify strategies and implement processes to prevent service disruption.
  • Forecasted technology requirements based on business requirements in SD/MM/PP and LE.
  • Provided Functional/technical consulting to application development, functional, enterprise rollout, planning and execution of data migration strategies, cut over activities, integration and change release management teams.
  • Managed and/or consulted on the architecture and design of the hardware and software within clients’ environments for all deployment efforts me.e. new IBM AIX hardware, software upgrades depending on various functionalities.

Confidential

SAP Delivery Manager/SAP Project Manager

Responsibilities:

  • Developed functional and technical specifications with consideration for SD and cross- module integration implications; followed systems development life cycle and related change control methodologies and processes.
  • Worked with cross-functional BPOs and the user community to develop, test, implement and document configuration changes; provide operational support for the SAP configuration, mySAP SCM, CRM, APO and resolve production support issues raised by the business community; provide back-up support to the Business Process Owner(s) in relevant area(s) of configuration expertise.
  • Managed and participated in Global changes to SAP systems. Developed work plans, impact analysis, and budgets to implement global changes. Discussed and prepared local companies for global changes being discussed / implemented, planned and executed data migration strategies, cut over activities in a phased manner accordingly.
  • Participated in the gathering of functional requirements, conducted fit-gap analysis, documented design decisions, resolved related issues, prototyped the solution etc. Drafted /refined functional specifications for interfaces, process flows, enhancement, reporting, SD custom reports.

Confidential

SAP Delivery Manager/SAP Project Manager

Responsibilities:

  • Responsible for all planning, coordination, implementation and integration activities across the various B2B Project teams and serving as a Project Focal Point with the customer.
  • Established project costs and budgets and managed project resources. Gathered detail requirements from business users for approved large-scale projects and small enhancements to existing projects.
  • Identified and coordinated interfaces between the project and activities of other project stakeholders (includes the business focal points, leadership team members, other PMs, service delivery line focal points, third parties, legal, customer service managers, etc).
  • Maintained a positive working relationship among the stakeholders in the project and ensuring customer satisfaction with products and services delivered by the project.
  • Assisted in configuration and development in broad unprecedented computer systems, devise completely new ways to locate/develop data sources, data migration strategies, establish new factors/criteria for subject matter decisions and coordinate fact finding, analysis, design of systems.
  • Coordinated User Acceptance testing (UAT) with the Business Client. Provided System Requirement Documents and Systems External Specifications documents to the UAT and System test groups, to assist with testing scenarios.
  • Adhered to SAP and Sarbanes-Oxley standards for Production Environment, Go-Live and Post implementation production support.

Confidential

SAP Delivery Manager/SAP Project Manager

Responsibilities:

  • Provided specialist level functional and configuration noledge in designing SAP solutions in the Sales and Distribution module of SAP to meet business requirements.
  • Understood the business processes and how the application supports the business processes and apply this noledge to best solve problems.
  • Led small projects and other project personnel to ensure functionality Confidential developed in a way that complies with business requirements and established methodologies and functionalities. Resolved and analyzed issues, discerning the most appropriate courses of action, providing tactical direction and when necessary and reallocating resources.
  • Planned and Executed Data migration strategies, Cut Over Strategy across multiple teams and locations.
  • Defined systems strategy, developed systems requirements, and implemented practical business solutions under multiple deadlines.

Confidential

SAP Project Manager/SAP Lead Manager

Responsibilities:

  • Understood configuration dependencies and interrelationships between separate Functional modules of SAP.
  • Conducted and participated in user requirements gathering and documentation designs.
  • Provided alternatives based on best practices and SAP functionality.
  • Developed functional specifications and work with technical resources.
  • Led and coordinated the work of large and small teams.
  • Provided leadership in the development of functional skills in others through active noledge sharing.
  • Understood and applied Organization specific methodologies and procedures.
  • Planned/Executed/Coordinated data migration strategies cut over activities on various projects with numerous downstream applications and user groups worldwide in Logistics.
  • Established communication plan and ensured clear communication to stakeholders.
  • Managed and monitored resources and schedules in Logistics Execution.
  • Defined detailed deployment plan, with measurable milestones established.
  • Established detailed interface migration strategy from existing landscape to next generation of tools in relation to Logistics Execution.
  • Ensured the smooth day-to-day running of the project in SD/MM/PP/LE.
  • Ensured the effective timely delivery of the project and highlight any concerns.
  • Ensured quality and high standards are maintained at all times.

Confidential

SAP Project Manager/SAP Systems Administrator

Responsibilities:

  • Provided 2nd and 3rd level application support for DCITA Financials Modules (GL,AR, AP, AA), Controlling (CO), Cash Budget Management, Travel Module (TM), Funds Management (FM), Materials Management (Purchasing) and Sales and Distribution (SD).
  • Completed complex Master Data (me.e., Cost Centers, Funds Centers, General Ledger codes, Commitment Items, Cost Elements) required for the department Finance Team and Line Administration Areas on a day-to-day basis and implement Organizational changes as required.
  • Performed configuration changes to DCITA SAP R/3 Applications as required to meet business needs/requirements in Logistics with Variant Configuration.
  • Co-ordinated, tested, and provided administration to ensure that newly developed and existing interfaces with SAP are working as per the technical requirements and needs of the Department.e.g. Agency Upload Program, GAPS Gazettal Interface, Credit Card Internet Transaction Server (ITS), West Pac Agency Banking.
  • Provided training and support for 1st level support staff in the SD and finance area and provide training and supervision for the Basis Administrator position.
  • Co-ordinated and liaised with SAP accredited consultants to ensure that any development work meets DCITA’s requirements.
  • Liaised with external parties regarding SAP security and audit issues (e.g. ANAO, Walter and Turnbull auditors) and represent the department at SAP User Group meetings.
  • Ensured system change control procedures are followed in accordance with SAP best practice procedures and ANAO requirements.
  • Project managed any SAP developments along with data migration and cutover.
  • Carried out the duties of SAP Administrator to support the business needs of the Department.
  • Assisted in the management of the section, including procurement and contract management in Logistics.
  • Drafted more complex reports, discussion papers, briefs and replies to correspondence.
  • Participated in consultation and negotiation with KIS Branch stakeholders and clients.
  • Represented DCITA at meetings, seminars and conferences.
  • Carried out E-commerce applications that covered Web based sales and service transactions, targeted marketing, and analytics for system and customer behavior.
  • Gained experience with Business Content as well as Creating Info sources, Info objects, Info cubes, ODS Objects, Transfer/update rule process chains.
  • BEx Query Reporting, Install Business Content, Generic extraction.
  • Analysed and fixed Problems Related to LIS structures and Extractors onto ODS/ Info Cube, Corrected query definitions and did other support Tasks.
  • Designed Two Info cubes with daily and Monthly Granularity, extraction from PA.
  • Set up Flat file extraction for legacy data. Assigning Data Sources to the Info Source, Defining Transfer Structure, and Metadata maintenance for the Info Source and source system. Configuring Metadata in the Administration Workbench for replication and Updating of Data Source from the source system.
  • Responsible for performance Tuning from Function Module Based Extractions to a View/Info set/query Based extraction (version 2.0B).
  • Configured use of restricted key figures, variables, exceptions and calculated key figures in queries. Created aggregates to improve the query response.

Confidential

SAP Project Manager

Responsibilities:

  • SAP configuration in SD, MM, and FI. Supervising 5 SAP consultants and ABAP developers. Managed IT infrastructure and Systems Operations. Supervision of 10 IT staff. Reporting to IT Director.
  • Conducted design for improving the corporate performance monitoring and implemented a roadmap for strategic management, through the use of SAP
  • Finalized Successful ERP implementation. Scope: finance General Ledger, Accounts Receivable and Payable, Special Ledgers, Controlling, sales and distribution, Profitability Analysis, Plant Maintenance, Project Systems, Material Management, repetitive manufacturing, warehouse Mgt., Business Information Warehouse BW, Knowledge Warehouse, Variant Configuration, Supply Chain Processing and product costing.
  • Provided Corporate Controller with the design and process improvements on Finance, Accounts Receivables, and SD customer complaint processing.
  • Managed Data Migration, Cut Over activities, Production and Post Go Live activities.
  • Acted as Liaison officer with SAP Australia for periodic design reviews with Regional SAP Manager.
  • Participated in Strategy meetings with Head of Global Finance Division.
  • Provided Watchdog services for Financial Data Migration and Integration, related to Merger Operations into Existing SAP BW Infrastructure.
  • Worked on My SAP CRM concepts like CRM Enterprise, Field Applications, E-commerce, Interaction center, Channel Management.

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