SUMMARY

• 9+ years of strong IT industry experience of which 7 years of progressive & results oriented expertise.
• Extensive experience in SAP Production support in various SAP environments like ECC5.0/6.0 (ERP 2004,2004s), 4.7 EE, 4.6C, 4.0B, SAP CRM5.0 Net weaver 04/04s, BW3.5, BI7.0, EP7.0/6.0, PI 7.0/7.1 & Solution Manager, SAP HANA Administration.
• SAP Implementation experience includes upgrades, Support Stacks/Packs and Kernel upgrades, System Refresh.
• SAP Solution Manager 7.1 - Installations, Support Packs, Managed system Configurations, Early Watch Configuration, Proactive System Monitoring using Solution Manager alerts, Configuring Root Cause Analysis, Technical Monitoring, Template configuration, Maintenance Optimizer, ITSM- Configuration & Setup, Scheduling IT Performance Graphs using Solution Manager, Installing DAA agents when required.
• SAP HANA - HANA DB, HANA Studio, Administration - backup/recovery, Alerts, Performance tuning, Configuration of parameters, User Management, Installation of plug - ins (UI5, ABAP, CLOUD, BW)
• SAP Portal - Support Packs, Portal Monitoring, Certificates, SSO, and Patches via JSPM, Business Packages, and Applying SAP license for Java systems.
• SAP Tools - SPAM, SAINT, JSPM, SUM, SNOTE.
• Production Support - Daily Health checks, Proactive Monitoring of all SAP Systems, OSS Notes, System Performance, Profile Parameters, Systems Log monitoring, ABAP Dump monitoring, System Refreshes, OSS Connections, SCCR Key registrations, Downloads in Service Market Place, Handling Production Support Tickets.
• Transports - STMS Configurations, Import transports, Check and monitor Transport logs.
• Client Administration - Client Copy, System Change options, Client settings.
• Batch Administration - Scheduling jobs, Monitoring jobs.
• SAP Front End - SAP Gui Installation and fix issues related to SAP Gui.
• Database Administration - BRTOOLS, Adding data file for TABLESPACE, clearing stat files, heap dump files when file system is full, collecting DB stats, removing harmful stats, Database Monitoring.
• UNIX - Password maintenance, File system Monitoring, File and Directory Maintenance.
• Excellent Team player have experience working in large global teams.
• Excellent Documentation and Communication skills.
• Experience in REDWOOD tool for scheduling jobs in Solution Manager 7.1
• Working as a Solution Manager Consultant for last 4 years.
• Expertise in troubleshooting SAP Net weaver Systems on LINUX, UNIX and Windows Systems (Windows, Linux, Solaris).
• Expertise with installation and E2E Configuration of SAP Solution Manager 7.1.
• Experience in Configuring Technical Monitoring, Service Desk, Root Cause Analysis, Maintenance Optimizer, EWA and System Monitoring.
• SAP Solution Manager Landscape and Managed System Landscape setup using SOLMAN SETUP, SMSY, LMDB and SLD.
• Expert with Installation of SMD Agent, Host agent and connect to Solution Manager.
• Sound Knowledge in SAP OSS note analysis and implementation.
• Experience also includes implementing BAAN ERP for multiple clients across the globe (Thailand, Middle East).

TECHNICAL SKILLS

SAP: ERP 6.0, BW 7.0/7.1, CRM 7.0, Solution Manager 7.1/7.0Net weaver 7.0, Enterprise Portal 7.0

Database: MS- SQL Server, Oracle 9i & 10g, SAP HANA

Application Tools: Baan Tools, Baan 3GL/4GL, ODM, MS office, MS ExcelLanguages SQL, PL/SQL

Operating Systems: Windows 2000/2003/2008 , UNIX, Solaris-10

PROFESSIONAL EXPERIENCE

Confidential

SENIOR SAP BASIS / SOLUTION Manager Consultant

Environment: ECC 6.0, EHP 5, Solution Manager 7.1, Oracle 10g, HANA, Unix

Responsibilities:

• Manage & administer SAP Basis, Solution Manager, SAP production support & project activities.
• Handle day-day activities like Monitoring, Health checks, SAP related issues, Printer / Spool Administration, RFC’s, Table space / File system issues, Performance, EWA analysis.
• Plan and apply Support packs & Kernel upgrades
• SAP HANA Administration & monitoring using HANA Studio.
• HANA Studio Administration, Back & Recovery through Studio
• HANA Plug ins (UI5, CLOUD, ABAP, GATEWAY) installation.
• Background administration like scheduling background jobs and analyzing jobs.
• Importing Transport Requests in to target system using STMS.
• Maintenance activities of SAP systems and performing the downtime when needed by supporting other teams when any upgrades / migration.
• EWA reports configuration, administration of EWA reports generated and take action when required.
• Plan and execute POC for End - End User Experience Monitoring / System Monitoring / End- End Root Cause Analysis through Solution Manager 7.1
• Provide SME support for various projects to resolve any complex issues/escalated issues.
• Conduct meetings with various stake holders to discuss about project related activities & to handle P1/P2 related issues
• Prepare process documents relating to SAP Basis 7 Solution Manager activities.

Confidential

Lead SAP BASIS & Solution Manager Consultant

Environment: ECC 6.0, EHP5, Solution Manager 7.1, Oracle 10g, Solaris, HANA, Service Now

Responsibilities:

• Configuration of SOLMAN 7.1.
• Adding the satellite systems (Managed system configuration, Technical Monitoring, Assigning Templates) into SOLMAN 7.1.
• Day to day monitoring of systems through SOLMAN 7.1 and generating report.
• Handling day to day issues including Severity one issues which comes from end users through ticketing tool REMEDY.
• SAP HANA Administration and monitoring using SAP HANA Studio.
• HANA Studio Administration, Back & Recovery through Studio
• HANA Plug ins (UI5, CLOUD, ABAP, GATEWAY ) installation.
• Background administration like scheduling background jobs and analyzing jobs.
• Importing Transport requests through CHARM.
• Importing Transport Requests in to target system using STMS.
• Kernel Upgrades, SUPPORT Pack Upgrades whenever required.
• Maintenance activities of SAP systems and performing the downtime when needed by supporting other teams when any upgrades / migration.
• EWA reports configuration, administration of EWA reports generated and take action when required.
• Monitoring the file system spaces.
• Adding the data files to the table spaces using BR Tools.
• Creation of RFC connections for IDOCS processing.
• Applying the license by using S License.
• Applying the Note by using SNOTE.
• Opening the OSS connections through LOP (Line Opening Program) implemented in Service Market place & open SAP Client based on request.
• Monitored the systems through Solman systems.
• Kernel patch Upgrades.
• Performing Client copies.
• Applying Support Packages through SPAM/SAINT.
• Database administration Using BR TOOLS.
• Applied the support packages through JSPM.
• Handling RFC’s, Background Jobs, Printers and System performance issue.
• Handling SAP RFC, ALE and IDOC issue between SAP Components.
• Spool Administration.
• Analyzing security flaws in the SAP System and fix them by RSECNOTE & RTCCTOOL Recommendation.
• Generating Developer & object access keys in SAP market place when requested.
• Prepare process documents related to SAP Basis and Solution Manager Activities.

Confidential

Senior SAP BASIS & Solution Manager Consultant

Environment: EHP5, Solution Manager 7.1, DB2, Linux, HANA, Remedy

Responsibilities:

• Performing kernel upgrades, System refreshes Applying Support packs.
• SAP GUI related issues.
• Job Administration, Spool Administration, Printers Administration.
• Applying SNOTE.
• Transport Management.
• Opening of OSS connections when requested.
• Generation Object & Access keys when requested in service market place.
• Troubleshooting of Kernel, Support pack, Short dumps, Printer, File System space, RFC and Batch related problems.
• DB parameters setting.
• Database System check, Table space Administration.
• Handling daily tickets from end users including priority 1 issues though REMEDY.
• System Maintenance, Profile parameter changes when required.
• Maintenance activities of SAP systems and performing the downtime when needed by supporting other teams when any upgrades / migration
• Solution Manager 7.1 Administration.
• Configuring Technical Monitoring, scheduling IT performance graphs for SAP landscape through Solution Manager 7.1.
• End user training on Technical Monitoring, Alert Inbox.