SUMMARY:

• I am a Sr. SAP Training Manager and Content Development specialist for SAP S4 HANA SAP ECC 6.1 and R/3 implementations with 18 Years Experience.
• I work effectively in both English and Spanish implementations, as I am fluent in both. Extensive Public Sector Experience.
• Training that I have conceived, developed and conducted includes training super users and end users in multiple SAP modules (FI (AR, AP, GL), CO, MM, WM, IM, SD, PP, LE, PM, BW, PS, CS, FM, QM, HR, DMR, BPC and SEM BCS). Experience in Automotive, Public Sector, Aerospace, Defense, Retail,, Education, Shipping, Distribution, and High Technology industries. Materials Management, Warehouse Management, Inventory Management, Sales and Distribution, Production Planning, Logistics Execution, Plant Maintenance, Business Warehouse, Project Systems, Customer Service, Funds Management Quality Management, Financial Accounting, Controlling, Human Resources, Strategic Enterprise Management, Performance Management, and Aerospace and Defense Solution.
• Experience with SAP ASAP and SAP Activate methodology.
• Other areas of expertise include experience in S/4HANA, Design and maintenance of Training environments including creation of golden clients, data creation based on trainer needs, migration of SAP transports from Development clients to training clients, and service level agreements with Basis for maintaining and refreshing clients. Gap analysis of SAP training practices, the creation of training material to increase information retention to SAP end users, experience in Procure to Pay (PTP) and Order to Cash (OTC) Logistic processes, Strategic Enterprise Management (SEM) development, Master Data Management (MDM, MDO) Cash to Invest (CTI) Offer to Cash (OTC) Plan to Report (PTP) Hire to Retire (HTR). Help Systems for Internet - based and stand-alone SAP training applications.
• Have extensive experience using Enable Now, Uperform and Infopak and have performed the role of Administrator and developed documentation. Extensive experience in using Articulate to create Web Based Training Courses (WBT).
• Have extensive experience managing teams of trainers and developing successful training project plans and creating tactical strategies from scratch that will best fit the rollout schedule and resources of the client.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

SAP Training Manager and OCM Lead

Responsibilities:

• Created an S4 Hana training strategy for Procure to Pay, Hire to Retire, Plan to Report, Offer to Cash, and Cash to Invest that encompassed all aspects of training including course identification, audience analysis, course development, BPP creation, training client strategy, training data creation, training scheduling and training delivery.
• Created Process Flows and Training Power Point presentations for SAP Team Member training
• Setup Enable Now for recording of BPPs
• Personally identified and recorded 140 Business Process Procedures in S4 HANA across all SAP workstreams being implemented in Procure to Pay, Hire to Retire, Plan to Report, Offer to Cash, and Cash to Invest using Enable Now
• Identified and mitigated change impacts for all business areas being implemented
• Delivered Training for ongoing knowledge transfer for all new team members
• Created a monthly newsletter to communicate project status

Confidential, Houston, TX

SAP Training Manager

Responsibilities:

• Created the Training Strategy for 30,000 SAP End Users
• Created a training curriculum that encompassed 85 instructor led training courses and 14 web based learning courses in Finance, Procurement, Human Resources and Success Factors.
• Created a training schedule for personnel from 340 schools that took into account many variables including logistic challenges, personnel changes and vacation/holidays.
• Managed a team of 14 Courseware Developers / Instructional Designers and ensured they successfully created 85 courses on time and on budget. The courses were created under the same standards to ensure document consistency and look and feel.
• Defined, designed and implemented a Courseware Development Strategy
• Defined and implemented a Training Client Strategy
• Defined and implemented a Business Process Development (BPP) strategy
• Defined and implemented a data creation strategy for each of the Instructor Led Training Courses
• Successfully managed the delivery of 85 course in a 45 - day period to 4,000 users
• Successfully managed the delivery of online courses to 30,000 users

Confidential, Minneapolis, MN

Courseware Developer/Trainer

Responsibilities:

• Created SAP training documentation for Master Data Management including Material Master, Vendor Master and Customer Master.
• Created process flow for initiating master data request in DMR and transitioning the approved information to the SAP ECC system.
• Identified roles and responsibilities of Master Data owners and identified the SAP transactions they would require training for.
• Created Power Point Presentations for 19 courses in Customer Master Creation and
• Maintenance, Material Master Creation and Maintenance and Vendor Master Creation and Maintenance.
• Created UPK documentation from scratch by recording the transactions in the Master Data area
• Used Articulate to create Web Based Training Courses.

Confidential, Sacramento, CA

Courseware Developer/Trainer

Responsibilities:

• Created Training Curriculum for an FI/CO implementation which include courses in the areas of Finance Master Data, General Ledger, Accounts Receivable, Contract Management and Billing.
• Created Process Flows which depicted SAP, ancillary software applications and manual processes.
• Created Course Outlines based on curriculum which depicted transactions and roles
• Created all PowerPoint courses for the Finance and Billing areas
• Created all Training Data required to deliver training
• Created Exercise Guides and Data Sheets for stand up training delivery
• Scheduled and mapped students to the correct courses and aided the business in identifying the correct attendees
• Delivered Training for all courses created
• Provided after go live support to the end users in my areas of development

Confidential, Decatur, IL

SAP Training Manager

Responsibilities:

• Created training curriculum for SAP project that encompassed FI, MM, PP, SD, CRM, QM, CATS and Travel and Expense.
• Coordinated development training courses, including web based training courses and instructor led training.
• Created Process flows for all areas which detailed to the task level the transaction and the role or area that would be performing the task.
• Reviewed and updated PowerPoint presentations in the Financial and Procurement areas to ensure that they were technically correct and to ensure that they met the same standards across all courses and areas.
• Created Data to aid in Super User presentations
• Created web based training courses to aid in Super User ramp up
• Created Exercise Guides and Data Sheets and ensured other - course ware developers adhered to standards
• Developed trackers to monitor course-ware development and ensure we were on track
• Created training schedule process to ensure all courses would be correctly mapped to the right security roles and the correct end users

Confidential, Los Angeles, CA

SAP Training Manager/Lead

Responsibilities:

• Created and Implemented Training Strategy for Financial and Procurement for 1100 schools and over 5000 users in Hire to Retire, Procure to Pay, Receive to Distribute, Acquire to Retire, Order to Cash, Plan to Report, and Cash to Invest.
• Personally identified all relevant SAP Transactions related for Business Process Procedure creation in uPerform.
• Personally Developed customized course curriculum which took into consideration end user present knowledge and futures SAP business security roles and business processes, Personally identified and structured course curriculum based on the future SAP functionality and identified all tasks and transactions that needed to be taught in each course. Identified, hired and managed 14 resources required to complete all courses including client resources and professional training consultants.
• Provided continuous tutelage to client counterpart to ensure smooth transition.
• Created and developed tracking tools to ensure accurate reporting to the Project Manager and was able to maintain within budget and met all deadlines .
• Designed a training client strategy, Training Data loading strategy and worked with technical team to ensure it was created on time and as per the training requirement.
• Developed tools to correctly identify all required training data and setup training logistic such as training rooms, computers and setup comprehensive training schedule to train over 1100 schools with over 5000 users.
• Developed cutting edge web based training websites for post training support which included Web Based Learning courses, Web Based reference tools, uPerform Business Process Procedures and Transaction Simulations.
• Developed and implemented training documentation and Courseware for Forecast to Stock and Manufacturing Business processes in Spanish using and international template model.
• The areas covered included; Demand Planning, Inventory and Raw Material Planning, Master Production Schedule, Rough Cut Capacity Planning, Materials Requirement Planning, MRP, RCCP MPS, Inventory and Supply Target Levels, Long Term Planning, SOP Forecasting, Routing, Resource Planning, Verify Work Center Capacities, Goods Receipts, Quality Management, Manufacturing Scheduling, Production, Shipping, BOM creation, Bill of Material, Stock Transfers, Stock Transport Orders, Quality Inspection and Quality Notifications.

Confidential, Miami, FL

SAP Training Manager/Lead

Responsibilities:

• Developed and Implemented Training Strategy for a 3 Phase SAP Project encompassing FI, GL, AP, AR, SRM, GM, BI, MM, HR, PA, BN, TM, PY, and E-Recruitment / E-Recruiting .
• Created course curriculum and training structure for both Core Central Process Users (300) and End Users (50,000).
• Courseware was developed using a Train the Trainer approach using multiple documentation format including Trainer Led Courses Web Based Training courses, and Job Aids.
• Business Process Procedures were created using RWD uPerform and Extensive data creation was required utilizing a Golden Client with several training delivery clients strategy.
• I developed courseware and trained in the following areas SRM Sourcing for Buyers, SRM Administrator, Creation of Shopping Carts, Purchasing from Catalogs, Shopping Cart Approvals, Goods Receipts, Funds Reservations, Certifications, Position Changes, Additional Assignments, Leave of Absences, LOA Extensions, Terminations, Worker’s Compensation, Return to Work, Resignations, Personnel Administration, Processing Applications, New Hires and Transfers thru E-Recruiting. Processing Transcripts and Certifications, Suspensions, Drug Screening, Fingerprints, Salary Compensation, Enter Time, Approve Time, ESS Employee Self Service, CATT, Payroll Simulations, Run Payroll and Off Cycle Payroll. Provided extensive after Go Live support and transferred knowledge to support and maintain on-going training for the organization.

Confidential, Fort Worth, TX

SAP Training Lead

Responsibilities:

• Manage Team of SAP Courseware developers in the Global Sustainment area of F22 Fighter Jets to create and deliver courseware.
• Create Courseware in Performance Management, Global Sustainment, Heavy Maintenance, Component Maintenance, Item Management, Modifications, Repairs and Overhauls.
• Create Service Notifications, Sales Orders, and Repair Orders. Courseware included Powerpoint Presentations, Exercise Guides, Job Aids, Data Sheets and the creation of data for the end users.
• A Train the Trainer approach was implemented including knowledge transfer of documentation to Super Users.

Confidential, Phoenix, AZ

PeopleSoft Training-Communications Lead/Manager

Responsibilities:

• Develop Training Strategy and Train the Trainer Program for Full financial Suite including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Eprocurement (Epro), Purchasing, Project Costing, Asset Management, Reporting Nvision, Crystal Reports and SQR.
• Create Curriculum for training across locations in 6 states.
• Develop Integration Testing Strategy for all Modules including preparing and creation of testing scripts and scenarios using Oracle Tutor and User Productivity Kit (UPK).
• Installed and Managed UPK Library online and created a Web Based Training Course - Introduction to PeopleSoft that integrates Adobe Captivate and UPK Web output documents.

Confidential, Albuquerque

SAP Training Lead/Manager

Responsibilities:

• Develop Training Strategy and Implement Train the Trainer Program for Accounts Receivable, Accounts Payable, Project Systems, General Ledger, Cash Management, Treasury, Internal Orders, Asset Management, SRM, MRP, and Purchasing.
• Led a team of 14 County Employees with no SAP knowledge or Curriculum Development knowledge to develop training documentation that included Power Point Presentations, Uperform Documents, Visio Process Flows and Quick Reference Guides.
• Created Web Based Training Courses for SRM and Overview Navigation.
• Created course curriculum, managed and designed training schedule and designed training client architecture to roll our training to users at 5 different sites concurrently.

Confidential

SAP Training Lead/Manager

Responsibilities:

• Develop training strategy and training documentation for SAP HR and Budget rollouts which includes analysis and creation of course curriculum for Budget Planning, Organizational Management, Personnel Administration, Payroll, Time Management, Employee Self Service (ESS) and Manager Self Service.
• Identify training end users, develop training schedules, and create training data strategy. Identify and map appropriate transaction codes to courses and create business process Visio flows to enhance training. Installed and used RWD Uperform (SAP Productivity Pak) to create Business Process Procedures (BPPs).

Confidential

SAP Trainer and Content Developer

Responsibilities:

• Create and Deliver SAP training for Financial Accounting, Controlling, Accounts Receivables, Business Warehouse, Human Resources, Personnel Administration, Inventory Management, Purchasing, Physical Inventory, SRM, Contracts, MRP, CSS, MSS, Accounts Payables and Internal Orders.
• Created training documentation that included, daily, month and year end close, financial reporting, general ledger postings, FICO master data elements, customer invoicing, grants, processing credit and debit memos, AR reporting, Business Warehouse reporting, hiring process, licensure certification, HR employee master data maintenance, grievances and disciplinary actions, long term leaves, reduction in force, credential processing, salary compensation, medical requirements, material management, purchase requisitions, purchase orders, warehouse transfers, stock transport orders, customer self service, manager self service and creation of internal orders.
• Created all required courseware including PowerPoint presentations, exercise guides, quick reference guides and web based training using Captivate.
• Created all the data required for end user training and delivered Train the Trainer training to super users and delivered end user training.
• Created Business Process Procedures (BPPs) using RWD Infopak.
• Designed training client landscape and created SLAs for refresh schedules of training clients.
• Successfully created data loads using CATT scripts and maintained a weekly refresh schedule.

Confidential, Fl and Scottsdale, AZ

SAP Training Manager-Team Lead

Responsibilities:

• Create a comprehensive SAP training project plan for an FI/CO SAP Enterprise 4.7 implementation from scratch.
• The project plan took into account the identification of End Users, Identification of End User training requirements, Identify training courses
• Develop tactical day to day training action plan, Identify resources and time lines required to deliver training, Interview and hire resources, Monitor and supervise the creation of the training documentation. Identified the transactions required for training and created Business Process Procedures using Infopak that aided in testing and development of training courses.
• Developed a strategy to use Infopak as the development tool to create Business
• Process Procedures and Simulation to aid in training and post go-live training and support.
• Created an Intranet Site to house the training and Infopak documentation.
• Created and delivered post go-live workshops to ensure end user acceptance.
• Created training client landscape and managed data load schedules using CATT Scripts using a golden client and 3 training clients.

Confidential, Atlanta, GA

SAP Trainer and Content Developer

Responsibilities:

• Create and deliver SAP 4.6C training for Financial Accounting, Controlling, and Strategic Enterprise Management/Business Consolidations, Business Warehouse.
• Create training documentation that includes creating and maintaining account groupings, maintaining chart of accounts, creating cost elements, cost centers groups, cost centers internal orders, internal order groups, secondary cost elements and statistical key figures, close and open periods, process adjustments and accruals, roll balance sheet accounts, foreign currency transactions, generate reports, recurring entries, journal entries, create tasks, business consolidation, and currency valuation, generate BW reports, Ad-hoc BW reporting.
• Create course material including Power Point presentations, Student Guides, Visio flowcharts, step-by-step procedures trainer guides and cheat sheets.
• Review business process procedures and interview Super users and business champions to garner necessary knowledge to create courses.
• Create Business Process Procedures using RWD Infopak Publisher.