EXPERIENCE SUMMARY Enthusiastic, results-oriented professional with significant experience and progressive responsibilities in training, facilitation, process analysis, and courseware design and development. Recognized expertise in instructional design, development and delivery of management and technical training. Accomplishments include developing a wide variety of e-learning products for a major consumer finance client, managing an internal corporate learning team for a large e-learning company; managing two SAP projects abroad, and designing and developing web-based and distance learning products for a wide variety of clients. Fluent in professional & conversational Spanish.

PROFESSIONAL EXPERIENCE

Confidential 2006 to Present Atlanta, GA LEARNING CONSULTANT/ SENIOR INSTRUCTIONAL DESIGNER As a Senior Instructional Design Consultant, she designs and develops instructor-led and web-based training materials for a wide variety of clients. Recent clients include:

• Cancer Treatment Centers of America - Created in-depth case studies/simulations for all levels of leadership for instructor-led training courses to improve communication and build trust within the organization.
• AT&T via IBM - Converted instructor-led training materials into e-learning materials for large, fast paced project.
• National City Corp., Wachovia, and Bank of America - Worked on several different projects developing web-based and instructor-led training for bank employees.
• Kimberly-Clark Healthcare Solutions for whom she worked on a project to prepare the sales team to make presentations to the medical personnel with whom they would be meeting.
• ASTD, for whom she worked on an instructor-led course on Knowledge Management to be presented at ASTD headquarters by a renowned SME on whose publications the courseware was based.
• Creative Touch Interiors, a Home Depot subsidiary, which implemented 13 SAP modules. There she developed instructor-led training materials for SAP WM and MM modules, and assisted with other modules as needed.

Confidential 2005 to 2006 Atlanta, GA SR. CURRICULUM DESIGNER Learning Services Division, Customer Service Training Department As Senior Curriculum Designer, worked closely with subject matter experts to ensure that learning materials were created to meet desired performance and learning objectives. Ensured that learning products were designed and developed according to the principles of adult learning theory. Specialized in Collections.

• Conducted needs analysis and usability assessments, as well as evaluated and assessed instruction.
• Designed and developed instructional materials for e-learning, virtual classroom, and instructor-led training.

Confidential 2001 to 2005 Atlanta, GA LEARNING CONSULTANT/ INSTRUCTIONAL DESIGNER As an independent learning consultant, performed various roles including project manager/coordinator, instructional designer/developer, and trainer/facilitator for a variety of training projects (both instructor-led and web-based).

• Designed customized online and instructor-led learning solutions for a variety of industries, including Wachovia Bank, GE Consumer Finance Corp., Macy’s Department Store, Pizza Hut, AT&T, a project management training firm and others.
• Coordinated closely with clients and subject matter experts to ensure that learning products were optimally designed to achieve business goals and desired learning objectives.

CORPORATE LEARNING SERVICES MANAGER 2000 to 2001 Atlanta, GA Managed the Corporate Learning Services and Knowledge Management Group, and coordinated efforts with the Director of Learning Services and Knowledge to provide overall direction for enterprise-wide learning and knowledge for Intellinex employees.

• Provided learning strategy for the corporation. Created enterprise-wide learning. Interfaced with internal client executives to identify needs and requirements, and managed project scope, issues, quality and effectiveness.
• Developed learning strategies, principles, and guidelines for incorporating new learning technologies into the instructional design process.
• Successfully managed all aspects of Learning Management System (LMS) product training development, including the instructional design, development and delivery of all web-based courseware.
• Developed and facilitated Learning Development System (LDS) Orientation training and virtual LDS training via the Internet, including both synchronous and asynchronous versions of the training.
• Managed, coordinated and facilitated the New Hire Orientation training program for all new employees.

SENIOR CONSULTANT Professional & Organizational Development, Education Consulting 1999 to 2000 Atlanta, GA As Instructional Designer/Developer, worked closely with subject matter experts to ensure that learning products were designed and developed according to the principles of adult learning theory, and would achieve the desired performance and learning objectives.

• Converted instructor-led training to web-based learning materials for large Cisco e-learning project. Developed content maps, coordinated with subject matter experts, graphics artists and editors to develop web-based courses for a high visibility client in a very short timeframe.
• Converted web-based SAP training materials from one version of SAP to another on the Trade Winds project. Functioned as editor, developer and instructional designer.
• Provided instructional design expertise for development of training materials for a course on the EY Knowledge Web. Converted courseware from instructor-led format to web-based format.

Confidential 1997 to 1998 SENIOR PROJECT LEADER Minneapolis, MN SAP Education and Change Management

• Managed team of consultants developing training materials for SAP modules in MM, FI, CO, AM and PS. Coordinated consultants' activities on site at Duke University Hospital as well as off site, tracked progress of deliverables, and ensured customer satisfaction. Petroleos de Venezuela, S.A. (PDVSA); Caracas, Venezuela
• Led two SAP Change Management projects in Venezuela. Managed teams that developed, customized and delivered all courseware in Spanish.
• Presented executive-level Change Management seminars in Spanish at oil refineries throughout Venezuela.

Confidential Federal Systems 1989 to 1997 Washington, D.C. TRAINING DIRECTOR, Energy Information Administration (EIA) at the Department of Energy; 1995-1997

• Managed the technical training program for the Energy Information Administration, which involved coordinating course curriculum, schedules and training staff for over 500 people.
• Identified technical training needs, maintained training database and schedule for training, instructors, training room and equipment. Arranged for purchase of off-the-shelf courseware. TECHNICAL TRAINER/ TECHNICAL WRITER, EIA; 1995-1997
• Conducted technical training in HTML, Microsoft and Lotus applications. Developed and updated new technical training courseware.
• Produced a computer newsletter and technical documentation.

SENIOR QUALITY REPRESENTATIVE, Confidential; 1989 to 1997

• Selected by Unisys as finalist for the Unisys IS&S Quality Individual of the Year for 1996 for accomplishments in the TQM and Business Process Reengineering efforts at EIA at the Department of Energy.
• Established TQM processes, and designed, developed and delivered TQM training at 11 sites.
• Analyzed processes and metrics to determine performance levels and identify opportunities for improvement.
• Facilitated and supported sites applying for the Unisys Chairman's Total Quality Award (CTQA).
• Conducted TQM training in Spanish at Unisys subsidiaries in 6 countries in Latin America.

PROFESSIONAL ORGANIZATIONS ASTD Executive Board, Co-V.P. of Special Interest Groups Steering Committee - Atlanta ASTD Technology-Based Learning Special Interest Group Member - Greater Atlanta ASTD Chapter and ASTD National Organization "Out of the Box" Volunteer Award, Atlanta Chapter ASTD, 2002.

LANGUAGE SKILLS Fluent in professional and conversational Spanish.

EDUCATION M.A. B.A. Received several academic honors; graduated Cum Laude.