SAP TRAINING ANALYST RESUME US - Hire IT People

Independent Contractor specializing in Training, Development and Instructional Design, Communications/Change Management, Technical Writer, and Business and Data Analyst with excellent written and verbal communication, 6 years experience in Training and Development, 2 full life cycles completed of SAP implementation

TECHNICAL SKILLS

•SAP 4.6 CRM, ERP, R/3
•SAP modules: PM, MM, FI/CO, SD, BW, HR, GSAP
•Siebel CRM
•Siebel iHelp
•Siebel 6.3/Siebel 7.0/Siebel 7.5/Siebel 7.7/Siebel 7.8 (Web Interface CRM)
•Flash
•RWD uPerform/ InfoPak
•Adobe Captivate 4.0
•Camtasia
•Articulate Presenter 5.3
•Visio, MS Office 2007
•E-Learning Development

PROFESSIONAL EXPERIENCE

SAP TRAINING ANALYST 06/08 – 11/08
Confidential,

Duties: Develop customer training materials, Conduct training with end users and distributors via Microsoft Live Meeting in groups of 10-30 on functionality of CRM, Capture feedback for follow-up on business partner inquiries and general training feedback, Document progress on training engagements, Adjust material and training style to meet user’s needs, Assist with customer setup activities, Business Analyst, Knowledge of Web based ordering tools, Master data analyst/validation, Post Go-Live Customer Support

Environment: SAP CRM, BW, GSAP , R/3 Live Meeting, eServe

Confidential,

Duties: Provide ILT on software applications in both classroom and virtual environments for end users in groups of 5-15, Develop new and unique approaches to one on one adult training, Support instruction material with classroom examples and exercises, Adapted and customized training documentation for all levels of learners

Environment: Microsoft Office Suite - Word, Excel, PowerPoint, Access

SR. TRAINER/INSTRUCTIONAL DESIGNER 04/07 – 8/07
Confidential,

Duties: Created course materials, simulations, BPPs (Created using InfoPak), Coordinated end user training sessions in a large group setting (ILT), walk-thru in independent exercises, Lead roadshows with Change Management team, Simulations (Created using InfoPak), Facilitated train-the-trainer classes, Course Capstone/Reviews, Change Management, Data Analyst, Interviewed SME’s to determine the documentation requirements for the project

Environment: SAP PM, MM, MS PPT, InfoPak, Visio, MS Word

SR. TRAINER/INSTRUCTIONAL DESIGNER 10/06 – 04/07
Confidential,

Duties: Created Training documentation (iHelp files, Simulations using Macromedia Captivate, French Translation of Simulations, Quick Reference Guides, Parking Lot Forms/Spreadsheet for use on FAQs Intranet site), Created Training PPT, Created Process Flow for end-users, Delivered instructor-led training (ILT), Interviewed SME’s to determine the documentation requirements for the project, Change Management, Business Analyst

Environment: Siebel 7.8, Adobe Captivate, MS Word, MS PPT, MS Visio, iHelp Files

SR. INSTRUCTIONAL DESIGNER 08/06 – 10/06
Confidential,

Duties: Created Training documentation (End-user manuals, Quick Reference Guides), Created Training PPT, Created WBTs (Web-based Training) course for each functional area to simulate business process flow, Interviewed SME’s to determine the documentation requirements for the project, Change Management, Business Analyst

Environment: Siebel 7.5, Macromedia Captivate, MS Word, MS PPT, MS Visio

SR. TRAINER 10/05-08/06
Confidential,

Duties: Developer of Local Number Portability project training materials,
Facilitator of manager, assistant manager and sales force lead personnel train-the-trainer workshops, Review and tester of Self-Paced Online training modules for project,
Facilitator of On-Site Assistance workshop for Retail Sales personnel, Interviewed SME’s to determine the documentation requirements for the project, Business Analyst

Environment: Siebel 7.0, Macromedia Captivate, MS Word, MS PPT

INSTRUCTIONAL DESIGNER AND DEVELOPER/TRAINER 04/04 – 10/05
Confidential,

Duties: Instructional Designer for HR and FI/CO module, Facilitated train-the-trainer classes as needed, Provide Gap Analysis information to Change Communication coordinators for Organizational Readiness, Interviewed SME’s to determine the documentation requirements for the project, Coordinated instructor-led training sessions (ILT)

Environment: SAP HR, FI/CO, InfoPak, MS Word, MS PPT, MS Visio

EDUCATION

University of Houston/Downtown- BSIS

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