SUMMARY:

• Over 12 years of IT industry with 7 years of experience and across multiple SAP Systems - CRM, ECC, BW.
• Over 2 years of Project Management, Release Management and Service Management experience
• Experienced in SAP CRM Trade Promotion Management, Trade Claims Management, Trade Funds Management, Incentives and Commission Management with focus on CRM UI, ICWC and strong understanding of Financial Supply Chain Management ( FSCM ), Trade Promotions, Conditions, Rebate Agreement, Trade Claims Processes eg.- Invoice & Deduction Claims, Claim Submission Document, Chargeback, Chargeback Recoveries, Dispute Case Management ( DCM ), Trade Funds Processing, CRM customizing, SAP CRM Middleware, Mobile Solution, One Order Framework, CTI Integration, SAP CRM architecture, BPS Planning Layouts and Planning Functions.
• Functional experience of CRM Master Data including Customer master and Product master, Sales, Service, Marketing, ERMS and Telephony integration, Loyalty Management.
• Experience in implementing and integrating with TREX, DQM and GIS.
• Good noledge on ITSM framework (ITIL Certified) that includes Incident management, Problem management and Change management - HP Service Desk and HP Service Management.
• Also possess CRM experience on SAP CRM UI (CRM 7.1 and CRM 2007), ICWC 5.1, 5.0 and People Centric UI using ABAP objects and BSP. Expertise in COBOL, JCL, SQL, CICS languages.
• Delivery Management, Project Management (incl. Bid Management), Estimation, Scoping, Blueprinting, Implementation, Solution Designing, SAP Consulting and Post Go- Live support.
• Expertise in performance tuning / code review / DB optimization.
• Worked on Integration with BOBJ, BODS.
• Experienced with XI adapters, PI set-up, Workflows, IDOC, BDOC, Webservices (Sync and Async calls).

TECHNICAL SKILLS:

CRM UI Technologies: CRM 7.1 (EHP1) WEB UI, CRM 2007 (CRM 2006s), IC 5.0/5.2, PCUI

Languages: SAP-ABAP, CRM ABAP, WebDynpro, BSP, BOL, HTML, COBOL, C++, PHP, CICSSQL, JCL

Development tools: CRM work bench, EEWB, AET, Rapid Apps

Integration: TREX, DQM, GIS

Java Technologies: JDBC, EJB

Server Side Tech: JSP, Servlets, Controller classes in ABAP

Web Technologies: XML, HTML 4.0, JavaScript

Design Methodology: OOAD

Design Tools: Rational Rose Enterprise Edition (UML), Erwin 3.5.2

Application Server: IBM WebSphere 5.0

Source Code Rep: Microsoft Visual Source Safe, Endevor

Operating Systems: Windows 98/2000/XP/7, IBM AIX

Database: DB2, Oracle

Portal: Enterprise portal 6.0

PROFESSIONAL EXPERIENCE:

Confidential

Sr. SAP CRM WEBUI Developer

Responsibilities:

• Development the major WEB UI enhancement object, end-end functionality for IBASE (Farm records), involving 15 new views and handling of individual field validation.
• Incorporating GIS Silverlight Inland into IBASE IBDETAIL view, and communication with GIS server to pinpoint particular farm/tract/field and zoom into individual objects.
• Enhancing the Product custom settypes and implementing BADI for the key fields, without effecting other custom settypes defined for product master.
• Enhancing standard BW extractors for BI reporting, populating data for custom fields for BI requirements.
• Opened OSS message and resolved the Navigation issue in the web UI for the workflow tasks, by referring to the OSS note.
• Defect management in HPQC, defect assignment and tracking the progress.
• Configuration determination using callback classes, one-click functionalities, product look-up enhancements.
• Implemented numerous enhancements, multiple assignment blocks, and conditional dropdowns in table view, custom transaction and data remediation programs.
• Defining CRM Alerts and code implementation, for notifications to the end user based on activity performed
• Usage of Rapid Applications and custom field definition using AET.
• Implementing Enterprise Search(TREX), for Business partner search - Defining templates, field mapping, scheduling delta load
• DQM address validation, by defining match codes. Worked with DS team extensively to resolve multiple issues arising with validations.
• Enhancing Business partner components, to has tile layout and conditional config determination of the views.
• Implementing custom account relationships to satisfy the business/design requirements.
• Webservice calls to legacy systems (SCIMS, Financial services and Common Eligibility) both inbound and outbound, Sync and asynchronous calls
• Creating custom smartform and Adobe form for factsheet and Representative capacity.
• Custom pdf factsheet was having issue with not loading completely, after the support pack upgrade, had to fix when SAP couldn’t resolve with an OSS message.
• Fixed the blank pop-up issue with validation from DQM.

Environment: SAP CRM 7.1 (EHP1), BSP, TREX, DQM, Rapid Applications, AET, HPQC, HPALM, BOL, GENIL, WebServices, IDOC.

Confidential

Sr. SAP CRM Technical consultant

Responsibilities:

• Performed Fit / Gap analysis on the requirements
• Responsible for analyzing the functional specifications from the technical stand point
• Created the wizard in CRM Web UI which can be used by end user to create the consumer loan and mortgage loan.
• Integrated SAP CRM with
• Added ECC Custom Fields(Site, Delivery Method) in CRM Web UI ERP Order using LORD technique
• Implemented BADI ENH SPOT LORD to populate the custom fields from ECC to CRM Web UI
• Implemented the Consumer loan creation scenario in 4 steps which will create the Opportunity, Quotation and case
• Implemented the Mortgage loan creation scenario in 4 steps which will create the Opportunity, Quotation and case
• Implemented the print preview functionality of invoices for Consumer and Mortgage loan scenario
• Implemented the validation for navigation in the loan creation wizard ( Ex: user can’t navigate to case document without creating the case )

Confidential

SAP CRM Technical Consultant

Responsibilities:

• To understand the functionalities provided by current system.
• To identify the existing functionalities in SAP GUI.
• Provide Estimation for the upgrade and also involve in Project Plan.
• Regular discussions with the Business lead to get all the requirements and also demo few of the requirements in SAP CRM 7.1.
• Creating a new Genil and BOL objects for the functionality.
• Creating new components required for search/result/form and tree views in WEB UI.
• Configuring the WEB UI for showing the solution manager screen.
• Capturing the all the existing functionalities present in the SAP GUI to WEB UI.

SAP CRM Consultant

Confidential

Responsibilities:

• To validate and estimate the time required for setting up the new UI in the configuration.
• Worked on Integration with the Web channel used in the application and created the flow design document for different users.
• Did the entire basic Configuration of master data and transported from R/3 to CRM.
• Also did the SPRO configuration from CRM side ( User management, Transaction type, follow-up, Business Roles etc )
• Did the Technical enhancements to the standard as me was the only one from the New CRM UI side.
• Implementing several BADIs to capture the business requirement.
• Did testing, documentation, noledge transfer to the internal team.

Confidential

SAP CRM Consultant

Responsibilities:

• To validate and estimate the time required for setting up the new UI in the configuration.
• Did the entire basic configuration required to Business partners and also did the Business role customization for the users using the system.
• Developed enhancements for the standard BP search and result with all the customization starting from loading the screen to fetching the result back to the screen.
• Documented the steps to create enhancements in the CRM Web UI to the customers as the customer can use the document as a for their upgrade.

HP, Boise USA

SAP CRM Consultant

Responsibilities:

• Business process Design and integrate the same with the SAP CRM OOB system.
• Creating the Blue print documents of the Astro 2.2B project, with respect to product master upload, creation and modification of the existing service order (MOAL) and also the Enquiry ( new activity added in the project ).
• Design the Application Process, Estimate the Development effort.
• Configure SAP CRM service modules.
• Development of modules with the new WebUI framework in CRM.
• Responsible for integration to the legacy system.

Confidential

SAP CRM Consultant

Responsibilities:

• Blueprinting of the Astro 2 project, with respect to Master data as well as the Email stream.
• Understanding HP’s Customer interaction Center functionality and later giving estimates on developing all the functionalities in CRM 2007 Customer Interaction Center.
• To work with CRM (one of the top 40 project worldwide) Business Leads (India, US and Europe) and to halp them draw project time lines (for analysis, design, construction, testing and go-live).
• Interaction with the Business teams for the scope definition keeping the existing CRM 4.0 system as the .
• Implementing several BADIs to capture the business requirement.
• Validating the Customer master configuration from CRM 4.0 to CRM 2007.
• Mapping all the Customer master data to new web UI screens and getting the approval from the Business leads.
• Did the entire Basic configuration for the new CRM 2007 Interaction Center for HP.
• Development of the modules and implementing the functionalities required.

Environnent: SAP CRM 2007, BSP, PCUI.

Confidential

SAP CRM Consultant

Responsibilities:

• Setting up CTI (Customer Telephony Integration) with AMC Adapter/CISCO Routers.
• Configuration of business roles, navigation bar profiles, cross-component navigation, Transaction launcher, home page setup.
• Configuration of Account identification profiles, Interaction History Profiles, Briefcase profiles, Transaction Setup, business transaction profile, partner functions setup, linking partner functions and transactions to business transaction profile.
• Setting up Org model and territory hierarchy setup.
• Configuration of Agent Inbox, middleware for data exchange between CRM system and R/3 System.
• Configuration of Territory Management, Segment Builder, Campaign Management, Tracking mechanism for the responses coming from those Campaigns, Automatic creation of Activities to follow-up with the customers.
• Data Migration of Territories, its Attributes from CRM 4.0 to CRM 2007
• Configuration of Rule Policy, Rule Set and linking it with the Business Rule Framework for Territory Management Setup.
• Configuration of Activity Management, Sales Order Processing (Both CRM order and ERP Orders through Transaction Launcher using BOR Objects).
• Configuration of interactive scripting, Alerts, Rule Modeler and Broadcast Messaging.
• Leading the development team to design and development the customer specific requirements.

Confidential

Project Coordinator

Responsibilities:

• Project Management, Release Management, Backout plan, Cutover plan and Risk management
• Documenting scope, Lead the offshore delivery team, in identifying the problem areas of system that impact stability and availability of the application.
• Working with key individuals from TOPS leadership, Development team, Testing team and SSS team on code movement into TOPS Development lifecycle.
• Track each abend with a problem ticket, measure the productivity and returns; also capture preventive actions (Root cause closed-loop process).
• Develop Business case to address each problem area, highlighting the impact to different areas of the system and significance improvement with the implementation of proposed approach.
• Prioritization of abends based on criticality (impacted both system and the Business); scheduled fix delivery for each targeted abend.
• Manage Problem tickets and deliver Change ticket as scheduled.
• Work with SME and other application support groups, to resolve critical issues.
• Weekly separate status meetings with client IT director, Business owners and top management, on the progress and s.
• Conversion of application-specific dumps to Transaction dumps, to aid abend solving effort.
• Reduced the online abend count from 15,000/day to 2,000/day, by fixing more TEMPthan 150 complex abends over a period of 13 releases (includes fixes to abends introduced by each release)
• Saved over 2 million dollars with the abend resolution that directly impacting system performance and Business operations.
• Successful identification and co-ordination of the release variants with the release team to ensure all the release variants are fixed timely in subsequent maintenance releases.
• Successful implementation of REF process allowed support teams to be part of every phase in development life cycle. Enhanced, refined and restructured the process for TOPS needs.
• Successful removal of system dumps from the system supported system stability improvement projects (around 250 modules)
• Successfully enabled RENTPGM=PROTECT, to protect CICS storage (converted some 55 modules)

Confidential

Technical Developer

Responsibilities:

• A separate programs were written as per Change control, to generate different kind of letters for COCC
• Batch cycle was prepared to handle dis letter print file to accommodate within the daily print cycle
• A new set of Logos/fonts were incorporated as part of UHGs alliance with major healthcare provider, to meet their business standard

Confidential

Support Analyst

Responsibilities:

• Manage ongoing support of the systems for any break occurrences, including identifying the cause of the problem, identifying, developing, testing, and installing the fix to the system.
• Involve in monitoring of proper execution of jobs scheduled and proper run of online systems to ensure 24x7 availability of the application being supported.
• Changes in scheduling and dependencies on to the jobs, which are prone to conflicts with other jobs, using OPC scheduler.
• Participate in activities pertaining to system upgrades, application tuning and performance monitoring.
• Attend to all problems impacting ORS, SAL and TDARS Application.
• Involve in application tuning and system upgrade activities which require proper understanding of the hardware and software capabilities and requires working with the global support groups.
• Attend and coordinate meetings with key Clients and business group to has the Confidential issues addressed, quick resolution, business requirements for development projects, testing the application with QA, Deploying the tested code to Confidential .
• Presented SAL and TDARS in the OM-Gyan sessions conducted in the OM bay, to provide an overview and describe the functionalities of the applications.
• Successfully fixed looping transaction with SAL for the Online codes RA0 and SA1.
• Worked on foundation view programs (FVs), which is used by front end ORS/IDT, SALSA/IDT, to access Host database through Middle Tier (MT).
• ITSM framework which includes Incident management, Problem management & Change management.
• Subject Matter Expertise (SME) of ORS, SAL and TDARS.
• Incorporating Temporary DB2 table in ORS online programs as part of performance tuning.
• Building project proposal to improve system stability.
• Estimation of efforts for SPRFs/Workorders for TOPS, ORS and SAL.

Confidential

Application Developer

Responsibilities:

• Analysis, coding, testing of the host programs, JCLs, which needs modification as and when change requirement arises from client.
• Documentation of the changes went to Confidential
• Review of all the Jcl and Proc elements which were part of release
• Creating Test plan, deployment plan, validation plan and release plan