SUMMARY

• Over 12+ years of rich experience in IT industry with 7+ years of experience in SAP technologies (ECC, CRM and BW).
• Worked in the capacity of Technical Architect, Technical lead, Functional areas, Business Analyst.
• Experience in the SAP areas of CRM, SD, FI, CO and HR modules.
• Expertise in SAP Programming, integration with PI, BI, BODS, Service Oriented Architecture, Webservices, CRM Middleware, IDOCs.
• Involved in 4 End - End implementation right from Requirement gathering, Blue printing, Scoping, Solution designing, Implementation, Testing, Go-live, Post Go-live support and Production support (AMS).
• Specialization in SAP CRM with focus on CRM 7.1 (EHP1), CRM WEBUI, CRM 2007, CRM WEBUI 2007, ICWC (IC webclient)
• Strong understanding of One Order Framework, CIC (Customer Interaction Center), TPM (Trade Promotion Management), TFM (Trade Fund Management), E-commerce, IS-U (Utilities)
• Developed objects using AET, RAPID Apps, GENIL, BOL, EEWB, Mail forms, Abode Forms, Smartforms, BRF+, Workflow, and Alerts.
• Functional Experience with CRM master data (Products, IBASE, Business Partner), Sales, Service, marketing, Contract Management, Order Management, Case management, Lead Management, Quotation Management, CRM billing, ERMS, CTI (Customer Telephony Integration), Returns management, Loyalty Management, Activity management, Action profiles, Date Profiles configuration.
• Expertise with Component enhancements, Custom components, custom callback classes, and navigation between custom and standard components, inbound and outbound plugs, Custom controllers, Conditional Dropdowns, configuring Business roles, navigation bar profile, and logical links.
• Experience in configuring and setup of TREX engine (Enterprise search) for Business partner and Custom tables. Initial indexing and real time indexing, Enterprise cockpit and Enterprise modeling workbench, Template sets and Template ids. Added AET fields part of the search
• Expertise in performance improvement, tuning, Code review, DB optimization
• Integration with BODS, and DQM for Business partner duplicate check and Address validation
• Integration with PI, BI and BO, Replication with ECC, BDOCs, IDOCs, ALE and third party applications (WSDL, XSD).
• ABAP - Expertize with OOABAP, UserExits, Enhancements, Workflows, Alerts, SmartForms, Adobe Forms, Reports, Query, Dialog programming, BC, ALE/IDOC, ALV, Module pool programming, scheduling batch job via SM36 and monitoring in SM37. Extensive experience developing Function modules, BAPI and RFC. Developed search helps, Lock objects,
• Successfully lead projects in Service areas with Incident, Problem and Change management.
• Worked as Project manager, Project lead and Service lead in production support environment both SAP and Non-SAP systems.
• Driven conference calls with business liaisons, requirement gathering, noledge transfer, user guidance
• Weekly, monthly project reports to higher management, tracking project process.
• Requirement traceability matrix, Project estimate, Project guidelines, Risk management, Budget management, Resource management, time management, Release management, Incident management, Problem management, Change management.
• Experience using service management tools like Peregerine, HPSD, HPQC, HPALM, and Mercury Test Director.

TECHNICAL SKILLS

CRM UI Technologies\ Languages\: CRM 7.1(EHP1), WEBUI, CRM 2007,SAP-ABAP, OO-ABAP, COBOL, JCL, HTML, C++, CICS, SQL IC 5.0/5.2, PCUIBOL, JavaScript, BRF+, BSP, WebDynpro, XMLand BSP

Development Tools\Integration\: Easy Enhancement WB, AET, Rapid ApplicationsEnterprise Search (TREX), DQM (Data Quality Management) GIS

Project Management tools\Operating System\: MS Project Plan, MS Excel, Word, Access\Windows, UNIX, Z/OS

Tools: and Utilities\: WSAD 5.0 IDEServlet Engine\ Tomcat 3.1

Design Methodology\: OOADesign Tools\ Rational Rose Enterprise Edition (UML), Erwin 3.5.2

Application Server\: IBM WebSphere 5.0Source Code Repository\ Microsoft Visual Source Safe

Endevor: Portal\ Enterprise Portal 6.0

Testing tool\Database\: Mercury Test Director, HP Quality Center, \DB2, Oracle, QMF and QMF Procs, File-Aid for Db2/VSAM\

Foundation Testing Tool (FTT)\Service Management tools\: HP Service Desk (HPSD and HPSM), Peregrine, HP ALM\

PROFESSIONAL EXPERIENCE

Confidential

SAP CRM Functional Consultant

Responsibilities:

• Worked with Architect and came to conclusion dat IBASE is the closest object in SAP dat can serve the purpose of representing FARM record, which comprises of Tract and Fields under hierarchy structure.
• Configuration of IBASE, Object family and product settypes for tracts.
• Enhanced IBDETAIL, IBHIER and IBMAIN components to include new assignment blocks, navigation for new functionalities via buttons
• Ibase split functionality via Guided view component, and validations at each step.
• GIS (Geographic information system) was integrated via Microsoft Silverlight Island. Had to implement support pack for Island tags. A separate assignment block was built with the island, and inserted into IBDETAIL, to visualize the Ibase components when each node is clicked.
• Defined new product categories, under product type Material and several settypes.
• Products replication from ECC to CRM.
• Enhanced BADI CRM PRDGENSET VALUEHELP, to have valuehelps for settypes.
• Implemented aggregation logic in BRF+ for header level calculation taking Component and Sub-components into consideration.
• Several conditional dropdowns, mandatory fields, checkboxes
• Implemented Partner determination logic for Ibase hierarchy.
• Created a conversion ABAP program for MRT system, a routine maintenance of Organization structure.
• Enhanced Standard BI Extractors to load the custom fields for BI reports.
• Configured middleware for BI reporting, and external interface with SCIMS, ACRE, and FMMI, Financial Services systems.
• Raised several OSS messages to resolve SAP issues with navigation from Worklist.
• ORG determination for the logged in user to prefill certain fields in IBASE search component.
• Callback classes for config determination for each node in the tree view of IBase, to show different set of assignment blocks.
• Legacy Data mapping to IDOC with BODS team for initial load.
• Defect management in HPQC, JIRA and tracking the progress.
• Implemented Alerts, to send out to a set of people whenever the ibase is changed.
• Trigger workflow based on certain operations on the IBase and get the list of recipients from ORG and send email or workflow task (approval) for further processing.
• Used Rapid app tool to generate search/result component for custom tables.
• Build synchronous and asynchronous webservice to external systems (ACRE), FMMI to get information to prefill the IBase fields.
• Built two USDA approval and notification Forms with Adobe Forms.
• Enhanced product settype component to PRDGENSET, to implement custom logic into the table view and added the view into IBDETAIL.
• Validations were in IBASE SAVE BADI
• Configuration and Implementing Enterprise Search (TREX), for Business partner search - Defining templates, field mapping, and scheduling delta load.
• Configuration of DQM in CRM for
• Address validation
• Sending custom fields to DQM match code creation
• Duplicate check by adding fields for match codes indexing (/FLDQ/AD MTCCODE)
• Resolved multiple issues arising with validations and duplicate check
• Running Batch match
• Enhancing Business partner components, to have tile layout and conditional config determination of the views.
• Implemented custom validations in Partner Save BADI, with new utility class
• BRF validations on Role changes, from Individual to Organization.
• Worked with Data team for Initial load(IDOC) from legacy system
• Implemented custom account relationships to satisfy the business/design requirements.
• Webservice calls to legacy systems both inbound and outbound, Sync and asynchronous calls in XIF BADIs instead of IDOC.
• Creating custom smartforms and Adobe form for factsheet and Representative capacity.
• Several Rapid Applications implemented to have search and result on custom tables.
• Created several OSS messages to SAP, and implemented several OSS notes to resolve standard issues after support pack upgrade
• Created OSS messages with DQM intermittent Blank screen during validation and PDF loading issue with Factsheet.
• Roles were split according to years; since legacy wants the data shown in dat way since, the customer role can changes year to year.
• Validations were in PARTNER SAVE BADI
• One order framework was used for two business transactions for USDA Inventory reporting and Acreage reporting.
• Implemented an efficient Call center with CTI (Customer Telephony Integration) with CISCO/AMC Adapter for Service.
• Configured Quotation and Contract Management for the business requirements, Service profile, Service agreements.
• Developed function modules for IVR search for IC.
• Lead the initiative with designing new views with tree view to represent item-subitem relationship for the transaction. Build a new navigation setup from the standard to custom view to the standard item detail view. Item detail view has been completely modified with new assignment blocks.
• Enhancing Account views and Interaction record views for IC webclient.
• Implemented custom logic in ERMS routing, identifying the agent for the replied email from customer and routing to the same agent.
• Three more tree views were developed to display aggregation and business partner shareholder information.
• Replication of service to ECC, configured CRM billing with respect to the service orders.
• GIS integration with Items to delineate on GIS window. Replication scenario with GIS, when Ibase is in EDIT, GIS will be put in EDIT and once all updates are done in GIS the data will be posted to SAP and once GIS confirms the data save, IBASE will then allowed to save. Separate table had been maintained to track any changes dat were missed.
• Partner determination logic for item and sub-item.
• Helped Data team with data mapping to standard and custom segments of IDOC to the fields from legacy system. Initial load via IDOC was monitored.
• Validation during save in ORDER SAVE BADI.

Environment: SAP CRM 7.1 (EHP1), BSP, TREX, DQM, Rapid Applications, AET, HPQC, HPALM, BOL, IDOC, ABAP, OOABAP, Webservice, Alerts, ECC.

Confidential

Sr. SAP CRM functional consultant

Responsibilities:

• Performed Fit / Gap analysis on the requirements
• Responsible for analyzing the functional specifications from the technical stand point
• Created the wizard in CRM Web UI which can be used by end user to create the consumer loan and mortgage loan.
• Integrated SAP CRM with
• Added ECC Custom Fields(Site, Delivery Method) in CRM Web UI ERP Order using LORD technique
• Implemented BADI ENH SPOT LORD to populate the custom fields from ECC to CRM Web UI
• Implemented the Consumer loan creation scenario in 4 steps which will create the Opportunity, Quotation and case
• Implemented the Mortgage loan creation scenario in 4 steps which will create the Opportunity, Quotation and case
• Implemented the print preview functionality of invoices for Consumer and Mortgage loan scenario
• Implemented the validation for navigation in the loan creation wizard ( Ex: user can’t navigate to case document without creating the case )

Confidential

SAP CRM Consultant

Responsibilities:

• To understand the White field framework (Specific to Loyalty Management) and design the new functionality required for the process.
• To identify gaps in the standard process.
• Lead a team of five developers who was onsite for the project
• Provide Estimation for the enhancements required.
• Regular discussions with the Business lead to get all the requirements and also demo few of the requirements in SAP CRM 7.1.
• Enhancing the standard objects to capture requirement.
• Creating some custom assignment blocks and attaching it to the standard LOYALTY object.
• Creating One Order Follow-ups (Activity) for the Loyalty Application.
• BOL programming with enhancements of standard components for business specific requirements; creation of views also developing customer specific validations and conditions.
• Implemented Loyal Management BADI for Save and After save Functionalities

Environment: SAP CRM 7.1 (EHP1), BSP, BOL, IDOC, ABAP, OOABAP.

Confidential

SAP CRM Consultant

Responsibilities:

• To understand the functionalities provided by current system.
• To Identify the existing functionalities in SAP GUI.
• Provide Estimation for the upgrade and also involve in Project Plan.
• Regular discussions with the Business lead to get all the requirements and also demo
• Few of the requirements in SAP CRM 7.1.
• Creating a new Genil and BOL objects for the functionality.
• Creating new components required for search/result/form and tree views in WEB UI.
• Configuring the WEB UI for showing the solution manager screen.
• Capturing the all the existing functionalities present in the SAP GUI to WEB UI.

Environment: SAP CRM 7.1 (EHP1), BSP, BOL, IDOC, ABAP, OOABAP.

Confidential

SAP CRM Consultant

Responsibilities:

• To validate and estimate the time required for setting up the new UI in theconfiguration.
• Worked on Integration with the Web channel used in the application and created theflow design document for different users.
• Did the entire basic Configuration of master data and transported from R/3 to CRM.
• Also did the SPRO configuration from CRM side ( User management, Transaction type,follow-up, Business Roles etc )
• Did the Technical enhancements to the standard as I was the only one from the NewCRM UI side.
• Implementing several BADIs to capture the business requirement.
• Did testing, documentation, noledge transfer to the internal team.

Environment: SAP CRM WEBUI, BSP, BOL, IDOC, ABAP, OOABAP.

Confidential

SAP CRM Consultant

Responsibilities:

• To validate and estimate the time required for setting up the new UI in theconfiguration.
• Did the entire basic configuration required to Business partners and also did theBusiness role customization for the users using the system.
• Configured action profiles, Status profile, Date profile, Partner determination.
• Developed enhancements for the standard BP search and result with all thecustomization starting from loading the screen to fetching the result back to the screen.
• Documented the steps to create enhancements in the CRM Web UI to the customers asthe customer can use the document as a reference for their upgrade.

Environment: SAP CRM WEBUI, BSP, BOL, IDOC, ABAP, OOABAP.

Confidential, NJ

SAP CRM Consultant

Responsibilities:

• Understanding of UHG’s Customer Interaction Center (CIC), and provide estimate to develop all the functionalities in CRM 2007.
• Implemented an efficient Call center with CTI (Customer Telephony Integration) with CISCO/AMC Adapter for Sales and Marketing Scenarios.
• Configuration of navigation bar profiles, Logical links, work centers, cross-component navigation, Transaction launcher, Home page setup.
• Configuration of contract management, Case management, Service request, Service profile, Ibase, Complaints and Returns.
• Developed function modules for IVR search functionality.
• Configuration of Account identification profiles, Interaction history profiles, Briefcase profiles, Transaction setup, Business transaction profile, partner functions setup, linking partner functions and transaction business transaction profile.
• Setting up Organization model and territory hierarchy setup.
• Configuring agent inbox, middleware for data exchange between R/3 and CRM system
• Configuration of territory management, segment builder, campaign management, Tracking mechanism for responses coming from these campaigns, automatic creation of activities to follow-up with customers.
• Data migration of territories, its attributes from CRM 4.0 to CRM 2007.
• Configuration of Rule Policy, rule set and linking it with the BRF for Territory management setup.
• Configuration of activity management, Sales order processing( Both CRM order and ERP orders using transaction launcher BOR objects)
• Configuration of interactive scripting, Alerts, Rule Modeler and broadcast messaging.
• Created BSP UI components which consisted of Views/Viewsets/ Overview page, runtime repository changes like component usage, Component Interface, and Navigation links.
• Enhanced the existing BSP UI screens of Quotation management and Contract Management, Target Groups by adding new fields as per new requirement.
• Configured Service modules configured ERP order using LORD framework.
• Implement saved search functionality so dat user can save most popular searches in the IC Web Client BSP application
• Created RFC enabled function modules/APIs to read the Quotation, Contract, Purchase Order data from external systems.
• Created event handlers, page attributes of the BSP. Implemented several BADIs to capture requirement.
• Integrated Legacy system successfully.
• Mapped customer master data to new UI fields while working with Business leads.

Confidential, NJ

SAP CRM ABAP Consultant

Responsibilities:

• Estimation and design for the required Product master load, creation and modification of existing service order and also Enquiry.
• Developed and configured SAP CRM Service orders,enhanced standard components wherever necessary at header and at item level.
• Implemented ORDER SAVE BADI to perform validation during save functionality.
• Several validations at Header and Item components of service order to fulfill the required functionalities.
• Integration setup with ECC, and syncing with Legacy systems with new order creation.
• Developed Reports on the Orders created and track any error while replicating with ECC and legacy systems.