PROFESSIONAL SUMMARY:

• 8 + years of Extensive experience in SAP Sales and Distribution - Order to Cash (OTC) Cycle, Master Data & Logistics Execution and Customer Service as Functional Consultant wif in-depth Business Process noledge wifin several industrial sectors including Retail, Utility, Logistics, Manufacturing and Pharmaceuticals.
• Having Knowledge in S/4 HANA.
• Experience in unit testing, Integration testing, Regression testing. worked as individual contributor as well as Team lead.
• Worked in Two Full Life Cycle implementations from Project Preparation to Go-Live Production Support from SAP ECC 6.0 Version.
• Experienced in ASAP methodology - Project Preparation, Business Blue Print, Realization, Final Preparation, Go-Live and Support.
• Expertise in configuring Master Data, Pricing, Partner Determination, Text Determination, Order Types, Condition Techniques, Shipping, Consignment orders, Third party order processing, Batch Management, Rush orders, Bill of Material (BOM), IDocs, and EDI.
• Experienced in configuration and customization of Order-to-Cash (OTC) Cycle- Inquiry, Quotation, Sales Order, Delivery, Post Goods Issue and Billing.
• Experience wif SAP SD user exits for sales order, delivery, billing.
• Experience wif Inter company process, STO's and pricing.
• Experience wif intercompany postings and invoices
• Expert noledge on working wif LSMW, BAPI’s, BADI’s, IDocs.
• Worked on Pricing: Configuration of Condition Types, Condition Tables and Access Sequences, Determining and Maintaining Pricing Procedure, Creation of Condition Records, Special Pricing Functions such as Condition Exclusion and Analysis of Pricing.
• Created Freight Cost, Rebate Discount, warranty claims and Tax Condition Types as per teh Business Requirements.
• Hands on Experience in SAP GTS Trade Documentation, Export Compliance, License Determination, Classification, Customs Export process, Trade Documentation
• Experience working on agile methodology and waterfall methodology. Expertise in APO allocation activities and quote to cash.
• Experience in billing configurations including Billing Types, Complaint Documents and account determination Invoices, Credit Memo, Debit Memo, Rebates, Inter-Company Billing and Invoice split.
• Expertise in Logistics Execution (LE): Inbound and Outbound Delivery Processing, Picking, packing, Loading and Goods Issue, scheduling, Routing & Route Determination, Invoicing, controlling transportation processing, 3PL logistics and Bill of Lading.
• Worked wif ABAP team by providing Functional Specifications for different programs and output types as per teh business need.
• Experienced in problem solving and configuration related to EDI (850,856,860,855,810).
• Experience in SAP Customer Service (CS) business mapping and configuration of core Service Processes, Service Notifications, Repair Orders, Service Orders, Field Service, Resource Related Billing, Configured warranty process, warranty claim process, designed teh extended warranty process and Service Contracts.
• Strong Leadership skills and Presentation skills wif an open mindset and mobility. Excellent team player wif an optimistic attitude and oral & written communication skills.
• Ability to provide and work under strict deadlines.
• Strong understanding and experience in troubleshoot and diagnose complex SAP issues and coordinate wif business and technical teams to resolve issues.
• Experience working wif on shore and off shore teams. Strong ability to analyze business requirements and translate them into system support solutions.
• Worked on cross-functional integration applications of SD wif LE, MM, PM, FI and GTS modules.
• Worked on solving many complex tickets by integrating wif SD, MM, SM, FI and B2B teams.

TECHNICAL SKILLS:

Enterprise: SAP ECC 6.0 &7.4

ERP Modules: SD, CS,LE,GTS, MM, LE, FI & WM

Application Software: MS Office tools (Excel, Word, PowerPoint, and Project Plan)

Operating Systems: Linux, MacOS, Windows 98/2000, XP, windows vista/7.

Ticketing tool: Solman.

PROFESSIONAL EXPERIENCE:

Confidential, Greensbro NC

SAP SD Functional Consultant

Environment: SAP ECC 6.0

Responsibilities:

• Identified opportunities to improve system functionality and business process. Participated in requirement gatherings, written, and presented functional specifications to SME’s.
• Worked as a backfill for teh order management SME and solving halpdesk tickets in teh sales/distribution and Customer Service modules.
• Logistics Execution (LE): Inbound and Outbound Delivery Processing, Picking, packing, Loading and Goods Issue, scheduling, Routing & Route Determination, Invoicing, controlling transportation processing, 3PL logistics and Bill of Lading.
• Configured, tested, and migrated master data for sales and distribution and participated in Data Conversion.
• Defined Copy Controls for Sales Documents and Worked on Sales Inquiry, Quotation, Rush Order, Credit Process, and Free-of-charge Sample Sales order types configuration.
• Developed report to get teh details of delivery documents created wif to teh sales document specific to sales organization, distribution channel and sales group.
• Created and Customized Customer master data, customer account groups, partner determination, partner types, access sequences and procedures.
• Resolved Intercompany issues by getting teh net value rightly populated on teh invoices.
• Worked on Stock Transfer Orders
• Maintained Copy Controls relevant for Order, Delivery and Billing Types and created Item Categories, Schedule line Categories and Item category determination.
• Configured Partner Determination Procedure dat includes defining Partner Types, Partner functions and assigning account groups for partner determination
• Worked on Data conversions, cleansing and migrations from legacy system using LSMW and Expertise in ABAP Debugging.
• Customized Account determination Procedure to facilitate proper interface between SD and FI
• Configured Availability Check and Transfer of Requirements by defining checking groups, checking rules and control parameters through requirement types and requirement classes.
• Configured SD billing function such as collective billing, periodic Billing, Billing according to customer schedule.
• Worked on delivery blocks, Billing Blocks and on Special sales documents such as rush sale, returns, free of charge samples.
• Configured output determination for order acnoledgment, invoice, Advance shipment notification (ASN) and delivery note using condition technique
• Created Loading Groups, Shipping Conditions and configured Shipping Point Determination.
• Defined Transportation groups, Modes of Transportation, Shipping types and configured Route Determination
• Worked on Interfacing wif WM for Picking, Packing, Shipping, and Posting Goods Issue.
• Worked on Standard EDI (850,855,856) functionality by writing Functional Specifications and worked closely wif ABAP team.
• Involved in unit testing and integration testing and writing Test Scripts for various SD business processes and getting them signed-off wif business users after successful completion of testing.
• Trained end users for SD Business processes and provided Post Go Live Support in teh areas of Sales & Distribution and Logistics Execution.

Confidential, Jackson, MI

SAP SD Functional Consultant

Environment: SAP ECC 6.0

Responsibilities:

• Analyzed and Evaluated issue, Designed, Configured, Developed and Implemented solution on various processes on SD module.
• Worked on teh Customer Service (CS) side including service orders, service notifications, DP90 profiles, repair orders and invoice settlement.
• Interacted wif core team members to identify and understand business requirements, Process flow, and participated in development of business blueprinting for Sales and Distribution.
• Configured and controlled customer master using account groups, Material Master Data and Customer-master info records.
• Configured SAP Customer Service (CS) - Maintenance notifications, Resource related billing, refurbishment orders, maintenance orders, service orders based on teh requirements.
• Customized Sales order types such as Orders, Free of Charge order, Return Order and Billing Types such as order related Invoice, Delivery related Invoice, Proforma Invoice and Inter-company Invoice.
• Developed teh complex Process flow diagrams based on teh requirement of teh Maintenance and Repair process of teh client. Integration of SM and PM wif QM.
• Created Pricing procedure wif different discounts/surcharges using associated condition types, condition tables and access sequence for automatic pricing during a sales process.
• Executed output for various billing types and resolved teh printing issues for sales/contract invoices.
• Successfully implemented teh concept in service management SM i.e.., Warranty/service contracts dat embedded RMA / Swap / exchange wifin “internal repair” process.
• Work on multiple change tickets which are created due to ticket or due to system GAP and test those changes and tan migrate changes to production system on specific release or break fix dates.
• Developed and executed Unit Test Plan activities (plan, prepare, execute, document test results) in HPQC.
• Worked on credit management for different customers and updated teh accounts.
• Resolved issues and communicated teh progress and status during teh realization phase.
• Customized various reports required for day-to-day operation for customer service team.
• Interacted wif teh ABAP Developers wif offshore team for designing reports based on teh requirements, smart forms and user exits.
• Developed Integration testing procedures and assisted super users in execution of integration testing using testing tool HPQC.
• Worked on SAP/EDI configuration, flat file transmission, IDoc design & development, and business process definition.
• Knowledge transfer, and supporting teh end users.
• Provided teh client wif a tailor-made Documentation and SAP manual for client .
• Configured warranty process, warranty claim process, designed teh extended warranty process and developed custom revenue recognition process based on teh requirements.
• Customized teh determinations like Text, Output, Partner, and Material as part of my role in teh OTC Cycle.
• Worked on Service management SM master warranty records involving warranty counter and warranty services.
• Configured Customer Service (CS) notification and order processing along wif user status profile configuration.
• Coordinate error research wif business users to find teh root-cause of failures and provide support and to allow each user to self-correct teh issues.

Confidential

SAP SD LE Functional Consultant

Environment: SAP ECC 6.0

Responsibilities:

• Coordinated development activities wif business stakeholders and other IT departments, to ensure successful and support project efforts.
• Customization involved Invoice and Billing Process, Rebate Agreements, assigning Condition type groups and tables, activating rebate Processing.
• Configured Stock Requirements list and Transfer of Requirements (TOR) to MRP, Availability Check (ATP).
• Worked on SAP enhancement pack EHP7.4 upgrade and all regression testing and SAP HANA database upgrade wif all RICEF’s testing
• Involved in Backorder Processing and Availability overview, delivery document type and delivery process and assign shipping points.
• Worked on production support tickets and resolved teh issues.
• Maintained Country and Transportation Zone for Shipping Point, Weight Groups, New Route Determination by Delivery Type.
• Configured various Sales Document Types for Service Orders, Returns, Credit memo and Debit memo requests.
• Configured Output Determination: Faxes, e-mails, and prints documents, such as sales confirmations, based on predefined conditions for each output type and processing medium teh end users wif procedures to be followed.
• Defined Number Ranges for sales documents and customer master records.
• Worked on conditions for Delivery Block and Billing Block and made changes/updates to teh customer master and material master using Batch Input Procedure.
• Configured teh Credit Limit Check to include teh open orders and deliveries while calculating teh credit limit for a customer.
• Defined Output determination for delivery and shipping documents as well as for all Sales Orders, Contracts and Billing Documents.

Confidential

SAP SD/LE/GTS Functional consultant

Environment: SAP ECC 6.0

Responsibilities:

• Worked on production support tickets resolving SD related issues and reporting issues.
• Extensive involvement in trouble-shooting and problem resolution covering SD Functions (Order process, Pricing, Billing, Output determination, EDI and Master Data) in a Distribution environment.
• Expertise in GTSconfiguration, Export Compliance,License Determination, Classification,Customs Export process, Trade Documentationand understanding of NAFTA process.
• Worked extensively on Batch Management dat includes batch determination, batch split, batch classification and batch strategies.
• Worked on Available to promise (ATP), Availability Check, Transfer of Requirements, Back Order Processing, Rescheduling Deliveries and sales BOM.
• Involved in theGlobal Trade Services GTSfrom Blueprint to deployment ofGTSs which included SAPCompliance Management, Customs Management.
• Work on production issues wif end users and find resolution for issue as per SLA, Updatedtickets in remedy system.
• Created sanctioned loading master data, checking blocked business partner, blocked document in partner andsanction partner list screeningfor SAP GTS.
• Configured Text Determination and Output Determination procedures and set up teh parameters for communication.
• Worked onexport and import compliance check, letter of credit checkin SAP GTS.
• Created custom condition types, condition table, access sequences, pricing procedure, pricing procedure determination, and customer expected price to suit teh requirement.
• Worked on Logistics Execution (LE) configurations for Shipping, Picking, Packing and Delivery Scheduling.
• Configuredbonded warehouse, duty calculation and export/import document printingin SAP GTS.
• Created Loading Groups, Shipping Conditions and configured Shipping Point Determination.
• Worked wif technical team on enhancing business process wif EDI functionality wif SAP system and non-SAP systems using IDOCs, created Functional Specifications
• Prepared detailed documents and conducted seminars for teh users.
• Worked closely wif Core Team Members to understand current and future business needs.

Confidential

SAP SD Consultant

Environment: SAP ECC 6.0

Responsibilities:

• Upgraded Organizational structure including sales organizations, distribution channels and divisions domestically as per changing company requirements.
• Configured field selection for Customer Master Data, defined and assigned Number Ranges for Sales, billing and delivery docs.
• Configured pricing procedures to “set up minimum order value discount” for specific document types and a group of customers and customer material combination
• Defined and assigned schedule line determination by parameters such as item category and MRP type.
• Configured teh Sales Document types like Standard Order, Returns Order, Credit Memo and Debit Memo as per business requirements.
• Worked extensively on Third party order process and Order to cash (OTC) process
• Involved in Integration testing (end-to-end Cross-Functional process chain)
• Maintenance of Copying Control for Billing documents and defined teh blocking reasons for billing.

Confidential

SAP SD/GTS Consultant

Environment: SAP ECC 6.0

Responsibilities:

• Production support, trouble-shooting and problem resolution covering all SD Functions. Resolved end user support problems, resolving system defects, and analyzing proposed improvements or changes to teh System.
• Expertise in GTS configuration, Export Compliance, License Determination, Classification, Customs Export process, Trade Documentation and good understanding of NAFTA process.
• Worked as an export and import compliance check, letter of credit check in SAP GTS.
• Provided production support in teh role of SD functional consultant to end users globally and provided custom solutions to SD issues on a daily basis.
• Involved in providing teh support on sales activities related to sales Order management, pricing, Delivery and Billing resolving issues, and requests from end users, managers related to Configuration, Integration, and
• CustomizingIMGforincompletion log, neworder types, output types, configuringcondition supplementsfor automated pricing in Q2C.Participated in capability design sessions as well as in teh development oftechnical specifications for GTS configuration.
• Worked on various scenarios of pricing agreement and pricing determination; configured teh OTC (Order to cash) sales order management and Developed Test scripts for checking teh various transaction scenarios in SD.
• Creation of Test scenarios for unit testing and integration testing for all SD business processes, integration testing for new enhancements and getting teh sign-off after successful completion of integration testing.
• L1-End User support in teh areas of SD and GTS focusing on Configuration, development and support of SD and GTS functionalities.
• Maintained Product Pricing Strategy by using Pricing Procedures including Discounts, Surcharges, and Pricing Conditions. Monitored teh influence of variant conditions on pricing.