SUMMARY:

Highly motivated leader in Business Intelligence Product Management and product development with 10+ years of proven success in managing product requirements, product adoption and integration with product development organizations and market analysis.

EXPERTISE IN:

Solution Management Product Management Business Intelligence Solution Deployment Business Analytics and Reporting Partner Alliances Competitive Analysis Product Innovation Consulting Product Rollout Customer Experience Analysis

TECHNICAL SKILLS:

Business Analysis: Requirement Gathering and documentation Group Facilitation Program and Project Management SDLC Scrum Agile Methodology execution.

Business Process Expertise: Quote to Cash Customer Relationship Management Procure to Pay Order Management Sales Analytics Financial Reporting Supply Chain Management

Data Architecture: EDM (Enterprise Data Models) Semantic Layer Design Operational Data Store Design Dimensional Modeling Relational Modeling (3 - NF) Real Time Warehouse Hierarchy Management Master Data Management (MDM) On-Demand BI

Presentation Layer Design: Standard Reports Balanced Scorecards Executive Dashboards Interactive Metrics Trends KPI s

RDBMS: MS-SQL Server 2005 MySQL

Data Integration Tools: SAP BusinessObjects Data Services SAP BusinessObjects Data Quality Informatica 8.6

BI Tools: SAP BusinessObjects XI and XI R2, Crystal Reports XI, XI R2, 2008 and 2013, Crystal Xcelsius Microstrategy 8.1 SAP Netweaver Business Warehouse BW 7.0

Data Modeling Tools: Erwin 7.3 Visio

PROFESSIONAL EXPERIENCE:

Confidential

Product Manager, SAP Business

Responsibilities:

• Drove the usage of Confidential Analytics across all functional areas of enterprise software such as HR, CRM, Procurement, Financials and Cross topics (integration, customization, mobile analytics, etc)
• Understand customer and partner requirements, market trends and define product vision
• Write compelling user stories and solid business case analyses based on close and continuous interactions with customers and engineers
• Translate high - level product vision into specific product requirements (PRDs, MRDs) for Agile product Engineering teams and prioritize release backlogs
• Support stakeholder teams like Sales, Consulting, Solution Marketing with product roll-out and launch activities, collateral, white papers, GTM support, etc
• Expert and Lead for Inbound product management tasks with User groups (Customer Experience workshops, Meet-the-User sessions & ASUG conferences) for roll-in of product feedback
• Built the partner Ecosystem by driving on-boarding summits for Channel partners on the Confidential Partner Software Development Kit
• Continuously and iteratively improved end-to-end processes leading to impactful outcomes such as Increase feature adoption, improved user productivity and attractiveness of solutions
• Drove the adoption and built out the SAP HANA partner ecosystem by providing functional and technical support to help port partner applications or build entirely new analytics applications using SAP HANA
• Engineered an efficient, scalable engagement process to successfully identify, onboard and technical consult partners as part of Partner Adoption Program
• Advisor and engineering coach for strategic partners engaging in architecture & business case assessment, POC support and project execution assistance.

Confidential

Systems Engineer

Responsibilities:

• Designed and delivered dashboards and scorecards for use by all levels of Cisco sales hierarchy, as part of fiscal year end planning activities in the Sales IT department.
• Created user-Specific sales dashboards using Crystal Xcelsius for visibility into key KPI’s such as Number of Accounts, Average employees per account, Accounts by end customer employee size bands, etc for each segment in the sales hierarchy
• Business Requirements Gathering with Business Teams to understand scope of Dashboard reporting and requirements analysis.
• Identify required architecture set up for achieving visualization models
• Design Excel and Xcelsius layouts through constant, iterative interaction with users.
• Conducted user requirements sessions and interviewed business users from various departments to understand their information needs.
• Performed sizing and capacity planning for the infrastructure - installed and configured three Business Objects software environments for development, testing and production.
• Implemented a data mart that hosted business rules for various kinds of doctor-patient encounters, different grounds for member termination, eligibility and enrolments
• Developed a highly functional universe that scored high on usability and had all the metrics to measure each component of the enrolment and the encounters process.
• Developed a flex-fields universe that hosts volatile on-demand data and links with the membership and claims universe, which increased reporting flexibility.
• Identified role playing and conformed dimensions and resolved loops within the universe through creation of aliases of those dimensions.
• Created hierarchies within the universe to enable drill-down analysis.
• Created several complex reports using multiple data providers and merging dimensions.

Environment: Business Objects XI R2, Crystal Reports XI, SAP Business Objects Crystal Xcelsius

SAP BUSINESS OBJECTS TECHNICAL SUPPORT

Confidential, San Jose, CA

Responsibilities:

• Managed and mentored a Business Objects Partner Support team of 6 engineers in resolving technical support cases to provide customers with exceptional service
• Increased the overall customer satisfaction rating by 25% for the team.
• Authored handbooks that covered processes for efficient resolutions of cases and high customer satisfaction and provided personalized product training to customer end users
• Resolved around 120 cases that spanned various support queues like architecture and design.

Environment: Business Objects XI/ XI R2, Crystal Reports XI, Crystal Xcelsius 4.5 Unix, BEA Weblogic 8.1, Tomcat, IIS 6.0, VM Ware, Oracle 9i, MySQL 5.0

Confidential

Software Engineer

Responsibilities:

• Module developer at the Confidential offshore development centre
• Designed, developed and tested various modules of the Confidential PLM NX-Manager package, a data management tool.
• Analyzed defects and proposed problem solutions to deployment and production issues, including integration issues.
• Design and maintenance of a key UNIX-based script to check for status of databases used by the team.
• Coordinate product development and maintenance activities with other development groups globally through weekly design automation team meetings.
• Gathered quality related metrics for the project and performed causal analysis of problem report related data for the team.