PROFESSIONAL SUMMARY:

• Deep business process knowledge in Order To Cash Processes/Scenarios, Warehouse Management, Pharmaceutical Compliance and Business IT systems.
• End - to-End Process Knowledge in Problem Management, Change Management and Release Management in Pharmaceutical and Healthcare Regulated Environment.
• Plans and conducts blueprint and design workshops with business stake holders for the SAP requirement and solution that includes Sales and Distribution (SD), Material Management, Warehouse Management (MM/WM) and SAP ATTP (Track and Trace).
• Over 14 years of functional experience in implementing and supporting SAP solutions in various industries and hands-on experience in leading high performing teams and delivering great functional/technical solutions in the pharmaceutical industry.
• Currently working as an onshore service delivery manager and Sr. SAP OTC/WM functional consultant & solution architect for the pharmaceutical AMS account, which involves customer coordination, service delivery and offshore team management.
• Have in-depth working knowledge in SAP OTC (Order to Cash) and have extensive knowledge in integration between SD/MM-WM, SD/FI-CO, SD/PP, SD/PO/ATTP modules.
• Hands-on experience with SAP OTC master data setup.
• Having deep knowledge and experience to handle SAP Support (AMS) project, Implementation, Rollouts, Service pack & EHP upgrade, Data migration and Merge projects. Additionally, having good experience to design and implement the SAP Interfaces with SAP PO, ATTP / ICH, EDI, ETL, Message Broker, SFTP and MFT.
• Coordinates and performs all unit testing, integration testing, regression testing and user acceptance testing. Ensures that the Test Automation tool is updated to reflect the test scenarios.
• Responsible for completing the end to end inbound and outbound interface testing by coordinating with various third parties which are integrated to SAP, such as EDI (IBM B2Bi), GENCO/INMAR (customer returns), RF Guns, iContracts Chargeback, Rebate and serialization (Optel/ATTP).
• Played a lead role with a cross-functional team in developing and implementing project deliverables, provides functional and technical direction and best practices, monitors and reviews activities, prepares work plans, and manages team activities to ensure that established project deadlines are met.
• Helps perform gap analysis to find the difference between the system AS IS and TO BE processes. Coordinates with the functional business owners to get their agreement and sign off on blueprint, design document and user acceptance test (UAT) scripts.
• Extensive working knowledge in Sales, delivery, Shipping, Billing, Pricing, stock transfer, credit management, Intercompany Sales, inbound and outbound IDOC functionality and drop ship process.
• Experience of SAP Implementation & Post Go live support in various Industries such as Pharmaceutical, HealthCare, Automobile Industry, Process Industry, Spirits Industries & Plantation Industry.
• Have good understanding of ABAP Language and have exposure in RFC, IDOC, EDI, Web service and LSMW.
• Very good logical skills suitable for process design, development & implementation.
• Excellent communication and presentation skills and customer oriented attitude.
• Deep experience to manage the service delivery of SAP project within the specified timelines. Accountability for End-to-End ownership for all services in scope.
• Having ability to manage project delivery for SAP ECC, ATTP, SAP PO and SAP Solution Manager. Participates in the change control approval process and associated Change Advisory Board (CAB) meeting to present project deliverables for production system deployment.
• Managing a 25-member team at offshore and participates in the leadership meeting to demonstrate the progress and account status.
• Having good experience to presents weekly & monthly progress reports to the Customer IT leadership team.
• Review operational performance of the Service, Service Level attainment, operational issues, and technology/process improvements.
• Coordinates all required support activities with the offshore team to resolve application issues within the contracted SLA period.
• Actively involved in RFP’s, Project Estimation (Effort and Cost) for various projects and change request / SOW write up.
• Study of the existing business process (AS IS Study) and proposing TO BE solution in the form of Gap sheets, High Level Design (HLD), Low Level Design (LLD) documents.
• Customizing the organizational structures in SD like defining and assigning Sales organization, Distribution Channel, Division and sales area.
• Configuring the Customer account group and field’s selection, number ranges, sales groups, Sales office and configuring the account groups, payment terms for the customer master data.
• Customization of item categories and schedule line categories for sales documents.
• Configuring the number ranges for sales documents, delivery documents, billing documents and business partners.
• Configuring the scheduling agreement and contract documents.
• Configuration coping control for sales, delivery and billing documents.
• Customizing the new sales, delivery and billing document types for Inquiry, quotation, scheduling agreement, contract, sales document, delivery documents, billing documents.
• Customizing new pricing procedure with new pricing condition table, pricing condition, access sequence.
• Customizing on Tax determination with vertex system.
• Customizing on account assignment and costing for sales documents.
• Customizing on availability check and transfer of requirement.
• Customizing on material determination, Partner determination and listing/execution procedure.
• Customizing on billing documents, rebate processing intercompany billing and billing plan.
• Customizing the new output types for sales orders, delivery orders and bulling documents.
• Customizing on variant conflagration, batch management and make to order strategy.
• Good knowledge in Stock Transfer, Batch Management, Make To Order, Third Party sales (Drop shipment), Cash Sale, Rush Order, Variant Configuration, Free goods Determination, Depot sale, Scrap sale, Consignment Process.
• SAP integration with External applications: Worked on Idocs/EDI files/Text/XML files for transmission of data from and to external interfaces.
• Go-live preparations (Cut over) and post go live support for Implementation /Support / Enhancement projects.
• Having deep knowledge of Warehouse Pick, Pack and Ship processes
• Working experience of Outbound and Inbound delivery processes and business workshop of the WH solution.
• Good experience on SAP Warehouse integration with RF device, Label printer and UPS (transportation) systems
• Working knowledge of SAP SD, WM and ATTP integration for serialization and HU managed unit
• Having good experience of physical inventory (Cycle count) process
• Having deep knowledge and experience to design ATTP CMO/MAH Customer onboarding with the SSL and AS2 connectivity. Also having ability to design of integrated solutions between ATTP, ECC, production line systems and external parties.
• Working experience in analysis, design and business workshop of the ATTP solution.
• Basic process knowledge of business partners (master data)
• Having process knowledge of material management, production planning and Quality management.
• Having Basic knowledge in Basis area. I.e. TR import, Client open/close, User monitoring, System memory utilization monitoring etc.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Sr. SAP OTC Functional Consultant & Solution Architect

Responsibilities:

• Lead the Solution Architect phase and prepare the process design with data flow diagram.
• Participates in feasibility study of the existing business processes (AS IS Study) and proposing TO BE solution in the form of Gap sheets and High Level Design (HLD) documents.
• Leading business process analysis sessions and make decisions together with the business owners to implement the solution.
• Conduct meetings and interact with Client business owners at different stages of engagement for SAP OTC enhancements
• Authors Functional Specifications, Technical Specifications, Detailed Design Documents, Configuration Documents and Process Flow Documents. Performs associated SAP system configuration to ensure that the developed solution is aligned with defined project requirements, guidelines, and methodology
• Participate in day-to-day business support / operations activities, which involves Incident Management, Change Management, Service Request and Ticket Management. Coordination and support to offshore team for fixing the SAP ECC issues with in a SLA period. Contribution and suggesting SAP best practice in SAP modules which helps to team for troubleshooting and fast business resolution of the production issues
• Reviewing Business blueprint document and finalizing Fit/Gap requirements.
• Participates in business requirements and functional requirements gathering, which involves a review of existing systems configurations, business processes and operating methods as well as understanding evolving business needs to evaluate customization needed for integrated complex SAP OTC processes.
• Performs Solution Architecting and Configure the SAP ECC solution based on agreed best practices with Client for each sprint. Detailed Unit Testing, Integration Testing, Regression Testing, Interface Testing, User Acceptance Testing and keeping the record of testing in validated system with GXP process. Participates in IT governance enhancement process and coordinating with team for reviewing the mini assessment template for new development.
• Coordination with the EDI trading partners and client business owners for SAP mapping to EDI 850 (Purchase Order), EDI 860 (Order Change Request), EDI 855 (Order Acknowledgement), EDI 856 (Advance Ship Notice), EDI 810 (Customer Invoice) and EDI 812 (Credit / Debit adjustment).
• Accountable to support live production system for urgent problems faced by SAP users and business peoples.
• Coordinate with third party team for resolving the issue within the SLA period, which is integrated to SAP ECC application
• Perform RCA (Root Cause Analysis) for the repetitive tickets and providing permanent solution: ensure the same type of incidents should not repeat.
• Develop the custom solutions and functionalities by writing the functional specifications for development of RICFEW Objects.
• Participates in Cutover preparation and master data upload. Reviews the validation along with business stakeholders. Analytics and Data migration through SAP LSWM and BADI programs.
• Monitor and review process of the team activities, Prepare work plans, managing deadlines by coordinating the project team and sub-team activities.
• Responsible to complete end to end inbound and outbound interface testing by coordination of third party system owners, such as EDI (IBM B2Bi), SOMS (Suspicious Order Monitoring System), CSOS (Controlled Substance Ordering System), Wells Forgo Bank (AP payments/AR cash receipts), Concur Travel and Expenses, GENCO/INMAR (Customer Returns), RF Guns, iContract Rebate and Chargeback, and Serialization (Optel / ATTP).
• Helps to business users in SAP data mapping for DOH (Department of Health) reporting and DEA (Drug Enforcement Administration) setup for generic pharmaceutical products
• Prepare KT (Knowledge Transfer) plan and coordinate on KT signoff.
• Coordinate integration and business user acceptance testing (UAT) for the SAP business processes, which involves preparation/execution of the test scripts to test the business processes making sure that technical specifications meet business requirements and also giving advice and information to offshore team to ensure the smooth execution of the testing cycle.
• Analyzing manual business processes and providing the best solution for automation with the cost benefit. Involves in Robotic Process Automation (RPA-BOT) with an end to end testing to ensuring that existing business process should not be affecting.
• Participate in ATTP integration with SAP ECC to ensuring that correct pharmaceutical serial number are tagged to product during the shipment and production process.
• Customer return process, INMAR credits, Destruction process.
• Responsible to present Weekly / Monthly status report to customer leadership team.
• Managing and co-ordination of data migration relegated key SAP ECC objects, Cutover Plan and Post Go-Live support.
• Participates in new Change request write up and signoff process with Client leadership team
• Participate in Change Advisory Board meeting to present project deliverables for production (Live) system deployment.
• Provide direct support to the Customer business users for SAP month end, quarter end and year-end closing activities.

Confidential, Dublin Ohio

SAP OTC Lead

Responsibilities:

• Prepared high level documents based on the new business functions and new release notes.
• Worked with the technical team to review the custom objects (SPDD and SPAU) and tested the functionalities due to adjustment activities.
• Closely worked with SAP by raising the OSS message for fixing the technical errors.
• Prepared the test plan and test scripts for upgrade testing.
• Performed Unit testing and Functional testing in Dev and QA Environment
• Co-coordinating with different teams for testing the interfaces.(Integration testing)
• Worked with business Team for UAT and prepared the T-minus plan for the production Upgrade.
• Day to day resolution of tickets related to order to cash.
• Coordinated with business users to improve the business process and value ads.
• Worked on clinical trial enhancement project.
• Worked to create new division and pricing for Xofigo business.
• Worked on OTC setup for new P4 company rollout enhancement.
• Worked on new OTC setup for Arora manufacturing order processing.
• Worked on new customer EDI setup for GHX customers.
• Worked on year-end activity to setup new billing calendar.
• Worked on Mass pricing upload functionality as part of year-end.

Environment: SAP ECC6.0 EHP7, SOLMAN 7.1, Service now.

Confidential, Dublin Ohio

SAP OTC Sr. Consultant

Responsibilities:

• Preparation of Low Level Design documents and test scripts for the enhancements.
• Worked on customer invoices through EDI interfacing from customer ERP system
• Worked on new PET plant setup and interface with other Non- SAP systems.
• Worked on new usage code and reason code setup in SAP and non-SAP system
• Worked on material wise payment term setup for new business process.
• Worked on IKON printing project, which interfaces the SD invoices to Planet press printer via MFT.
• Involved in End to End testing for Support Pack upgrade and HA Failover testing.
• Handling the change and release management for deployment process.
• Day to day resolution of tickets related to procure to pay and indirect procurement process.
• Work on weekly infrastructure activity.

Environment: ECC 6.0, HP ALM,SOLMAN 7.1,ECM and Vertex6.0

Confidential, Dublin, Ohio

SAP OTC Sr. Consultant

Responsibilities:

• Study of the existing business process (AS IS Study) and proposing TO BE solution in the form of Gap sheets, High Level Design (HLD), Low Level Design (LLD) documents.
• Preparing templates for the master data migration.
• Preparing the Functional Specification documents for FRICEW Objects
• Preparing the Functional Unit Test plan for FRICEW Objects
• Preparing the test scripts for the business requirements
• Preparing the Configuration documents for the business requirements
• Preparation of end user training material and imparting training to the end users.
• Cut over activities for the data migration.
• Go live and hyper care support

Environment: ECC 6.0

Confidential

SAP OTC Consultant

Responsibilities:

• Study of the existing business process (AS IS Study) and proposing TO BE solution in the form of Gap sheets, High Level Design (HLD), Low Level Design (LLD) documents.
• Preparing templates for the new OTC setup for new company codes.
• Preparing the Functional Specification documents for FRICEW Objects
• Preparing the Functional Unit Test plan for FRICEW Objects
• Preparing the test scripts for the business requirements
• Preparing the Configuration documents for the business requirements
• Preparation of end user training material and imparting training to the end users.
• Cut over activities for the data migration.
• Go live and hyper care support

Environment: SAP ECC6.0.

Confidential

SAP OTC Consultant

Responsibilities:

• Creating the business environment and preparing functional specifications.
• Conducting gap analysis, assessing scope of studies & suggesting solutions through ERP.
• Rendering training to the end users and preparing end user training material.
• Performing configuration of various documents, reports and configuration of different accounts.
• Training end users and troubleshooting day-to-day problems for SD module transactions.
• Providing support for R/3 urgent problems faced by SAP users
• Integrating cross-functional modules, integration testing & extending Post Go-live support.
• Handling unit testing, user acceptance testing, functional integration testing.
• Responsible for the tickets and issues relating to SD.
• New customization setting as per client requirement.

Environment: SAP ECC 6.0

Confidential

SAP OTC Consultant

Responsibilities:

• As Is Study and To Be analysis.
• Requirement Gathering and Fit- Gap Analysis.
• Preparing the Blueprint documents based on the business requirements
• Providing the Proof of concept for the business requirements
• Detail analysis on master data in legacy systems
• Preparing the Functional Specification documents for FRICEW Objects
• Preparing the Functional Unit Test plan for FRICEW Objects
• Preparing the test scripts for the business requirements
• Preparing the Configuration documents for the business requirements
• Configuring the SD objects in the SAP System.
• Unit testing for the configured objects.
• Responsible to issue tracking and providing clarification to developers at offshore.
• Preparing Weekly status reports and audits to be shared with client.
• Preparation of end user training material and imparting training to the end users.
• Cut over activities for the data migration.
• Go live and hyper care support

Confidential

SAP OTC Consultant

Responsibilities:

• Mapping plantation specific requirement for Farm Forestry like creating a farmer in sap through proper approval process & maintain their Plot details & mapping all the requirements of different types of plot ( i.e. farmer Plot with normal sales, farmer plot with agreements & own Plots)
• Created pricing procedures and implemented different pricing to meet various Business/Legal requirements.
• Successfully implemented process checks/validation in the business process flow at necessary step for data quality, controlled with the help of ABAP enhancements like user-exit,
• Prepared the Functional specifications for New Module pools, ABAP enhancements and other smart forms by interacting with technical consultants.
• Determined various output types for printing forms for different types of invoices.
• Tested, documented the SAP configuration, and accounted the quality of functional design, Unit/integrated/Regression testing in the Quality server with integration of SD, QM, MM and FI modules
• Successfully delivered Project deliverables like BBP, UT documents, User manual, at different phase of the project.
• Helped in Customer master/ Condition record collection, then it is cleansed and migrated to SAP through BDC and LSMW.
• Conducted End-User training and co-coordinated in the preparation of Training documents.
• Participated in Cutover Strategy and GO-LIVE of the Project.

Environment: SAP ECC 5.0

Confidential

SAP SD Consultant

Responsibilities:

• As Is Study and To Be analysis.
• Requirement Gathering and Fit- Gap Analysis.
• Preparing the Blueprint documents based on the business requirements
• Providing the Proof of concept for the business requirements
• Detail analysis on master data in legacy systems
• Creating the business environment and preparing functional specifications.
• Conducting gap analysis, assessing scope of studies & suggesting solutions through ERP.
• Rendering training to the end users and preparing end user training material.
• Performing configuration of various documents, reports and configuration of different accounts.
• Integrating cross-functional modules, integration testing & extending Post Go-live support.
• Handling unit testing, user acceptance testing, functional integration testing.
• Create LSMW and upload the Master data as per user requirement.
• OTC Process setup for Domestic & Export Sale, Stock Transfer, Batch Management, Make To Order, Third Party sales, Cash Sale, Rush Order, Variant Configuration, Free goods Determination, Depot sale, Scrap sale, Consignment Process

Environment: SAP ECC 5.0

Confidential

SAP OTC Jr. Consultant

Responsibilities:

• Creation and validation of Master Data.
• Overview of the process chain in sales order processing.
• Configuration of pricing, billing, basic functions, Document flow and copying control.
• Creation of pricing procedure, condition type, access sequence and condition tables.
• Configuration of Partner determination procedures.
• Sales document types, items categories, schedule line categories.
• Setting up sales & distribution organizational structure and various basic functions in S&D: Partner Determination, Pricing, Master Data, Inquiry, Quotation, Sales Order, Delivery, Billing Documents, Invoice.
• Configuration on Customer master and settings for field selection of customer master data.
• Various account groups as per customer classification, and defined partner functions, maintaining partner determination procedures in various objects such as customer masters, sales document header & item, delivery, billing documents, etc.
• Customizing on Sales documents, billing, shipping, credit management etc.
• Customizing on new pricing procedure with condition table, condition types and access sequence.
• Create LSMW and upload data as per user requirement.
• Rendering training to the end users and preparing end user training material.
• Performing configuration of various documents, reports and configuration of different accounts.
• Training end users and troubleshooting day-to-day problems for SD module transactions.
• Integrating cross-functional modules, integration testing & extending Post Go-live support.

Environment: SAP 4.7