SUMMARY

• Demonstrated the necessary fundamentals of Organizational Change Management with approach and tools to create OCM strategies and plans that are appropriate for project type, scope, and complexity.
• Focused on knowledge transfer for over 12+ years within SAP, PeopleSoft, Workday and other ERP platforms.
• Ability to support any aspect of the change initiative if needed (KPI, SOP, Communication, Stakeholder Analysis, Change Readiness)

TECHNICAL SKILLS

SAP Modules: 5.0 7.0v, 7.2v, 7.4v, 7.5 GUI, ECC, S/4 HANAv16, WM/EWM, FI/CO, SCM, MM, PM, SAP SuccessFactors and SAP Fiori Apps Training

PeopleSoft Solutions: 8.8,9.0,9.1 9.2 HCM, WFA, Absence Management, Employee/Manager Self Service, Campus Solutions, PY and T&L

Multimedia Technology & Authoring Tools: WPB/Enable Now, User Productivity Kit (UPK) 3.6v and 11v, captivate 5 - 9, Camtasia 8.6, HPQC, U-Perform, Articulate Storyline 1-3 and Presenter, Snag It, STT Trainer, Web Object, Say Voice 4.2, Epilogue 8.3v, OpenText 16, Basware

Learning Models: PROCSI, Agile, ADDIE, Waterfall and Kirkpatrick

Learning Management Systems: Cornerstone-OnDemand, E-room, SharePoint, LiveMeeting, WebEx, Adobe Connect, Skype, Test Rail, Skype Business and MS Team Meeting, ZOOM

PROFESSIONAL EXPERIENCE

Confidential, Redwood City, CA

SAP Change Management Consultant

Responsibilities:

• Provide organizational change management consulting for SAP S/4 Hana with SAP UEM Knoa implementation and behavioral changes.
• Assist with monitoring training proficiency targets (setting, measuring, etc.), and provide coaching/ advising
• Partnership between SCE IT, HW/SW Team, SAP Knoa, KnoaEdison LA, Tech support, Proficiency Team, EY and Infosys
• Build and maintain effect communication with BU’s leaders, Managers and Executive teams
• CSRP Proficiency Building/Remediation Dashboard
• Org Unit labs attendance management (started/not started)
• Knoa measured processes, based on duration or errors of desired scope
• Knoa KPI Dashboard data analysis
• Review end users completed proficiency labs and scenarios (ILT and/or Self-service)
• Participate in weekly touchpoint meetings with key stakeholders
• Verify with key team members that MS IE. MS Edge, Google Chrome are installed
• Align on data captured and critical areas for T&D
• Determine path forward on target baselines and go/no-go entry criteria
• Proficiency Management Lessons learned
• Proficiency Labs Open Items- APSE Logs (Risk/Issue metrics)
• Proficiency Reporting Results
• MS TEAMS
• Manage in any and all processes as necessary

Confidential, Redwood City, CA

Sr. SAP Warehousing/ EWM Trainer

Responsibilities:

• Plan, design, develop, organize, write, and edit instructor-led training content, as well as storyboards for electronic learning modules (ILT, WBT, CBT eLearning) for EMW Fiori (PO) Purchase Orders of material for decentralized processes.
• Keep up to date with SAP capabilities and latest innovations, such as S/4HANA.
• Project leadership and support of all active units and departments using SAP, with primary focus area on Warehouse Management
• Warehouse, distribution, and transportation logistics business process knowledge and experience as well as compliance and documentation.
• WHS process for ensuring received shipments are correctly accounted and inventoried to ensure SOX compliance.
• Drive instruction begins with an incoming shipment, and ends with the receiving, accounting, and delivery and/or stocking of received material.
• Fiori Apps for EWM training for process of: Inbound Delivery, Replenishment, Physical Inventory, Scrap, Kit 2 Stock, Outbound Process, etc.
• Automation of warehouse tasks...i.e., Put away fixed bin replacement, delivery processing & picking/staging
• Trained use of RF transactions for improvement of performance and user aptitude for picking/put away/cycle count
• Conduct training-needs assessments
• KT with Superusers, Supervisor and all other WH employees
• Knowledge of processes for quality and cost control, risk and vendor management to achieve maximum efficiency
• Drive most common used reports
• Officiated weekly touchpoint meetings with Management and key stakeholders
• MS Teams

Confidential, Lewisville, TX

Oracle EBS OCM Training Leader

Responsibilities:

• Aligns EUT curriculum across functional areas and develops approaches to improve the success of classroom training using other OCM tools available (i.e., Job Profiles)
• Builds EUT schedules and documentation, and logistics requirements (training environment needs, material printing, forms, reports)
• Builds instructor feedback and team member knowledge transfer and recommends improvements
• Researches multiple delivery channel options due to COVID restrictions and plant production levels
• Follows adult learning principles for knowledge transfer to salaried and hourly employee types, makes modification to courses and materials as required.
• Review and Edit job aids for plant floor and other visual aids
• Trains dedicated business leads (DBLs) and/or instructors and assists in facilitation as required
• Coaches and advises instructors on material development, providing templates to improve standardization
• Builds processes, templates for capturing/tracking/measuring knowledge transfer
• Manages outside of the DBL’s to coordinate other courses that need to be taught (PDH, MDM, Service Cloud) and in corporate into overall curriculum and schedule
• Gives feedback to instructors (DBL’s, IT, Super Users) to improve the EUT experience
• Oversees the development of training and system documentation to include instructor guidelines, user guides/exercises and system help text to drive adoption and use
• Tracks and reports EUT related metrics weekly; documenting risks and issues
• Follows PROCI ADKAR mythology

Confidential, Ft. Worth, TX

SAP Business Process Leader

Responsibilities:

• Lead SAP FW Division ECC 6.0 Plant Maintenance Function and FI functional process directive
• Production Planning and Advanced Scheduling for Assembly Operations, Complex Bill-of-Materials (BOM), Production Orders, Variant Configuration, Materials Management.
• Kronos Timekeeper 8.1
• Lead Management of Change
• Planner of all SAP training incentives alignment with Spain
• Led Backlog Issues of JIRA system ticket submission with DXC Consultants
• Led reviewer of all training documentation
• Participated in discussion for SAP future state module implementation (PM, WH, QM and IM)
• Leader of current state SAP module utilization and process
• Knowledge of processes for quality and cost control, risk and vendor management to achieve maximum efficiency.
• Role Mapping
• Minor configuration
• Strong understanding of System Development LifeCycle (SDLC) & IT application development process
• Weekly engagement with local departmental Directors, Spain and Germany leadership and counterparts
• Skype Business and/or Team Meeting utilization

Confidential, Houston, TX

OCM of Training SAP ECC 6.0

Responsibilities:

• Plan, design, develop, organize, write, and edit instructor-led training content, as well as storyboards for electronic learning modules (WBT, CBT eLearning) for Plant Maintenance Module (PM) Work Orders, Maintenance Notification, PM SAP Work Manager, etc.…
• Mobility Apps for processes in Plant Maintenance (Fleet, Nutrition and Facilities Departments)
• Demonstrate and communicate the value of the changes to HISD operations, and motivate departmental staff to assist the leadership in driving change;
• Define mechanisms to identify and manage cultural changes and issues required for successful implementation;
• Ensure the impacted stakeholders both understand, embrace and eventually own the change;
• Build the internal stakeholder commitment necessary to internalize and sustain the change following the initial transition.
• Apply a structured Change Management process and lead activities in support of this strategic project
• Conduct impact analyses, assess change readiness, identify key stakeholders and execute a plan to affect change
• Create change management plan, training curriculum and courses, communication plan, create, manage, and drive communications to business about change.
• Knowledge of processes for quality and cost control, risk and vendor management to achieve maximum efficiency.
• Create change management strategy document, leadership action plan, and all other relevant change management documentation
• Engage with business and coaching of sponsor and others to assist with carrying out change
• Manage change management from start to finish
• Strong understanding of System Development LifeCycle (SDLC) & IT application development process
• Mentor and collaborate with project and program managers to integrate change management activities into project plan
• Provide input/oversight of the change management SharePoint site and ensure that all reference materials are up to date

Confidential, Dallas, TX

OCM SAP Lead

Responsibilities:

• Technical writer for Tracker 2.0Global Advantage Implementation
• Collaborate with subject matter experts to develop and organize training materials
• Identify learning and performance objectives to design scalable learning solutions
• Develop high quality multimedia and e-learning content that engage the audience and drive long-term behavioral changes
• Configuration Tasks and Service Tasks to view respective Worklists and Work Baskets
• Tax Return Projects - Upfront Review to Sign-off
• Create and update job aids (step-by-step instruction guides)
• Create and update video simulations
• Update existing storyboards in PPT
• Update eLearning courses in Enable Now
• Work adaptively across Word, PPT
• Test assets per client requirement
• Report regular status and issues
• SAP S/4 HANA 16.10
• SAP Functional experience or knowledge in modules Order to Cash, Book to Report, Pay to Purchase and HR
• SuccessFactors business process and training for Report Center
• Ad-Hoc Standard Templets vs Custom
• Data - Extract information from SuccessFactors instance using Report Builder.
• Data Transforms - Show how Data may be sorted, summarized, filtered and grouped to fit the user’s needs.
• Business Logic - Apply business-specific logic to convert raw data into information useful for reporting and decision-making.
• Presentation - Show how user to include tables, charts, text

Confidential, Reading, PA

SAP Implementation Leader

Responsibilities:

• SAP Workforce Performance Builder / Enable Now 9.5.7
• OpenText
• Plan, design, develop, organize, write, and edit instructor-led training content, as well as storyboards for electronic learning modules (WBT, CBT eLearning) for Plant Maintenance Module (PM) Work Orders, Maintenance Notification, PM Master Data, EWM and IM modules and processes etc.…
• Fiori Apps for EWM and IM processes
• Drive Kanban control dependencies and interface with WM for material staging for production
• Automation of warehouse tasks...i.e., Put away fixed bin replacement, delivery processing & picking/staging
• Trained use of RF transactions for improvement of performance and user aptitude for picking/put away/cycle count
• Conduct training-needs assessments
• Develop course objectives and design plans based on assessment results
• Interview subject matter experts and clients to collect necessary information to design and develop blended education solutions
• Conceptualize and develop evaluation measures, including knowledge checks, course evaluations, and tests
• Participate in content review, revision, and sign-off cycles
• Hypercare: CBT (Business Confidence Testing), On-Site Support
• Conduct train-the-trainer sessions (possibility to expand into training delivery in subsequent phases of the project if desired)
• Role Mapping, Business Training assessment and workshop
• Knowledge of processes for quality and cost control, risk and vendor management to achieve maximum efficiency.
• Provide application knowledge, methodology expertise, and/or industry knowledge
• Build and maintain client relationships by consistently delivering exceptional service and exceeding expectations
• Deliver status reporting, issue identification, problem solving
• SAP Concur

Confidential, Vance, AL

SAP EWM/IM Training Consultant

Responsibilities:

• Designing training material for Extended Warehouse Management (EWM) and Inventory Management (IM)
• Create executable work packages, consisting of warehouse tasks, that warehouse employees should perform at specific times
• Manage and Track Vehicles/ Transportation Units from yard check-in to yard check-out, including movements tasks within the yard
• Handling Unit (HU) process, storage location, bin locations
• Support the safe handling and storage of hazardous substances and the transport of dangerous goods in accordance with regulations with SAP Environmental Health & Safety (EH&S) integration
• Automatically communicate deliveries and goods movements via JIT (Just in Time)
• Implementation of cross-docking functionality for reducing warehouse processing and increase goods from receiving to shipping
• Plan labor times and resources more effectively, thereby making your warehouse more productive using functions to measure, plan, simulate, and visualize the activities in the warehouse.
• Configure and maintain the relevant ECC components including but not limited to SAP WM/EWM (including documentation)
• Perform or manage production support of SAP business processes as needed
• Act as escalation point for solution design or troubleshooting with outside service partners
• Additional support in Inventory Management and Material Master.
• Use the Warehouse Cockpit to display warehouse key figures graphically and to evaluate or monitor activities using defined chart types
• Daily touch-point with SME (Key User)
• Supply chain planning & optimization systems, process re-engineering, electronic procurement and other package-based solutions
• Provided information, training and knowledge transfer to SAP production control team
• Following the ADDIE model for instructional design, the Instructional Designer creates objectives, learning objectives, student materials, leader’s guides, evaluation tools (test instruments and job performance measures) as well as supporting documentation for courses.
• Go-live preparation and post implementation

Confidential, Clinton, MA

Sr. SAP Education Consultant- Lead

Responsibilities:

• Facilitator, SME’s and User knowledge transfer support for SAP ECC 6.0 IM/WM full lifecycle implementation
• User Acceptance Test facilitator (Test Rail)
• Modules: WM/MM for Warehouse Operations Implementation
• Managed seven SAP Trainers for 300 user rollouts (Clinton, MA)
• Role Mapping
• Developed or Edited Training Material Data Build
• Support Train-the Trainer session with SME
• SAP (logistics processes integrated with warehouse management)
• Functional SAP Skills: MM Radio Frequency Solution and WM system management, SCM with some basic knowledge also on other modules like QM, IM and FI. Intermac Mobile Computer-CK71