Objective:

SAP Technical Specialist, with broad based experience and proven strengths in analysis, problem solving and implementation. Comprehensive understanding of SAP BO & BW tools, focused on extraction, transformation and loading of data. Results oriented mindset with the ability to solve problems and implement solutions while delivering exceptional results to the business.

Summary

• Excellent knowledge of SAP BW 3.5 components like Info Cubes, Multi-Cubes, Info Source,
  Info Objects, ODS objects, Process chains, Update rules and Transfer rules.
• Functions of the SAP BW Metadata repository. Concepts and OLAP functions of SAP BW Reporting
• Concepts of SAP BW Web Reporting, Working with the SAP BW Web Application
• Hands-on experience of working with the SAP BW tools, focusing on Extraction, Transformation and Loading of Data.
ELT. Basic knowledge of data warehousing, tables and structure. SAP Logistics Execution Production planning.
• Extraction and operational data store (ODS), and other data objects
• Knowledge of full implementation of conversion process form SAP BO 6.5 to upgrade SAP BO XI Web Applications
• Creating, Monitoring, Schedule SAP Business Object and SAP desktop intelligence(SAP WABI &DESKI) Report

Experience:

Confidential - 07/2008 - Present Midland, MI
Team Alignment: Implementation Team.

• Participated in the full range of the system development life cycle with regards to developing business
• Metrics in SAP Business Object
• Developed several new metrics to improve the businesses reporting environment.
• Responsible for refreshing reports on a Daily/Monthly/Quarterly basis and verify the data therein.
• Provided support for several BOXI Universes throughout the business process
• Participate in full life cycle of business objects Webi XI reporting application and BO XI Architecture
• Effectively implemented and developed support for SAP - Business Objects Universe as an SME
• Play a role in the conversion process form SAP BO 6.5 to upgrade SAP BO XI Web Applications
• For Implement projects, performs assessments of business processes, systems, and infrastructure
• For implement projects, capture gaps and develop designs to resolve those gaps for process, systems, and infrastructure.
• Participate in full implementation cycle with Labels Compliance VSPs Project. - July 2011
• Installing Loftware software in client system configures Terminal printer setup database link labels.
• Provide support after go live make sure Labels printer and user able to ship delivery's
• Participate in full life cycle of Project Perform as security coordinator and provided SAP R/2 access to users build Pre-production clients for Pine Project
• Develop plans, coordinate and set-up, load, and/or configure Master Data, local and data tables to enable the overall designs and Deliver work process & systems training.
• Facilitate and coordinate the cut-over/implementation using the checklists and plans as a guide.
• Provide level 2 & 3 support during Post-Imp Support as well as in a RTB mode.
• Interface with Project Manager, Team Lead and Clients to effectively complete implementation deliverables.
• Facilitate client involvement on deliverables where there is shared responsibility between the client and Implementation Specialist.

Lead I/S I & ISAP Technical 2008

• Participated in implemented and developed support for SAP-BW as an SME write full Functional Specification.
• Participate in full life cycle of SAP- BW reporting application and SAP BO XIArchitecture.
• Act as an expert and leader in activities that drive the definition and specification of technical solutions.
• Actively involved in the SAP BW requirement analysis, design developing, testing and deployment of new functionalities and enhanced features in the development, staging and production processes..
• Write technical documentation, including design documentation, training materials.

Confidential - 11/2007 - 04/2008 Plano, TX
SAP Enterprise LE Analyst

• SAP S&D (deliveries, shipments, freight costing). trouble shooting and root cause analysis in a Very complex and customized production support environment. Idoc & interface experience and technicalenterprise application
• Provide support for field customers of SAP S&D as well as work with SAP business support team to resolve indirect
• purchasing "how to" problems Create a Delivery, Create a shipment, Change shipment stages check availability
• and allocate product to orders Send Orders to WMS, Change a delivery that has already downloaded to WMS
• Provide SAP support to PepsiCo End user Client provide Assistance to end user with their purchasing
• Dameware user workstation and install SAP GUI through PepsiCo Application Installer
• Using Peregrine System to logged Tickets Create and Escalated Issue
• Work with enders to provide How To's:Create a DeliveryCreate a ShipmentChange Shipment Stages
• Check Availability and allocate product to ordersSend Orders to WMSChange a delivery that has
• already been downloaded to WMS
• Troubleshoot Failed Idoc Shipment Confirmation was not posted or posted incorrectly.
• Troubleshoot Delivery failed to PGI. Customer did not receive an ASN.
• Troubleshoot Failed Idoc Order is shipped in SAP but does not appear in a Shipped Status in M204.
• Reset Idoc to Active level if CHEP did not receive an ASN for my Order.
• Reset Idoc to Active Level if QDCS does not reflect an order that shows as shipped in SAP.
• Inbound Delivery for my STOProvide solution if Receipt Confirmation did not post in SAP, or posted incorrectly.
• Provided first level phone support to request for assistance with IT issues and second level support for desktop issues with an aim for first call resolution.
• Administered all aspects of active directory including accounts, group policy and security.
• Involved in exchange administration, implementation of remote installation services that are beyond normal desktop duties.

Confidential - 11/2006 - 08/2007 Plano, TX
SAP Analyst Consultant

• Researched and resolved identified problems in customer production environments.
• Accurately collected client requirements for BW& Created templates for web-based queries
• Identified and developed test plans and scripts in coordination with the testing team.
• Created workbooks for payments, DSO, and overdue analyses.
• Resolved all production environment issues in a timely manner.

Confidential - 04/2006 - 11/2006 Plano, TX
Desktop Support Technician

• Provided direct and telephone troubleshooting/support to the bank's end users with respect to the bank's local, wireless, LAN/WAN and intranet networks systems and all related software and hardware issues.
• Provided desktop support for PCs and assured proper implementation of software and network access on the newly converted Novell network.
• Provided 2nd level support by resolving tickets that were out of scope or time intensive for 1st level support
• Troubleshooting of IP addresses, release and renew IP addresses, and reset IP addresses.
• Maintained the technical support software by identifying trends and accurately capturing details to enable the incident management function to improve IT processes and systems through accurate reporting.

Confidential - 11/2005 - 01/2006 Plano, TX
Desktop Support Technician

• Set up, adjust, and operate audiovisual equipment such as cameras, film and slide projectors, and recording equipment, for meetings, events, classes, seminars and video conferences.
• Properly administered access exceptions while supplying escalation and senior management risk sign off.
• Analyzed access requests for proper format and authorization.
• Maintained access request documentation.
• Acquired, cataloged, and maintained collections of audiovisual material such as films, video- and audio-tapes, photographs, and software programs.
• Maintained hardware and software, including computers, scanners, color copiers, and color laser printers. Provided high speed internet service projector speakers light, screening as well as troubleshooting signal connectivity router.
• Provided all technical support for all hardware and software and network technology.

Confidential - 10/2003 - 07/2004 New York, NY
Field Service Technician

• Was responsible for installing and configuring cable modem and modemnetworking; provisioningmodem support installation; router and wireless modem connection and maintain signal level.
• Provided efficient services in person and via telephone.
• Completed daily checklist, which included checking all signalleakage, tap value modem packet loss and making sure all splitters and connectors were operational.
• Helped customers with various cable and modem problems like Upgrading DSL modems to cable modems and advice about system memory, CD-Rom and network drive cards.
• Provided PC troubleshooting and resolution
• Setup new accounts, internet Explorer, Outlook Express and email accounts.

Education:

Received Bachelor of Science Degree
Major: Computer Science/Information Systems Management

Advanced Training/Certifications:

• ComPtia A+ Certified Hardware and Software. 2007
• ComPtia Network + Certified 2012
• BW365 (mySAP BI - BW Data Warehousing), BW305 (mySAP BI - BW Reporting & Analysis), BW315 (mySAP BI - BW Data Staging & Extraction), BW330 (mySAP BI - BW Modeling Authorization) and SAP BW 3.5 BI &SAP R/3 from Rakubs.
• SAP - Business Objects for SAP NetWeaver BI Course (SAPBO).
• SAP - BI Combination Training Course (BW305 & BW306).
• AP - Crystal Reports, Report Design & Business Objects Xcelsius (BOC310/BOX310).
• BO Designer Training - Creative Technology & Solutions MI.
• GRP-Business Objects Vendor Invoicing and Purchasing.
• Crystal Reports and SAP Logistics Execution.
• SAP logistics Execution PepsiCo 2008
• SAP Basis training Alessingo 2012
• Installation and configuration of operating systems Windows 2000 / 2003 Windows XP, Windows 7
• Microsoft office 2003 / 2010, Worked with TCP/IP addressing, home networking, setup modem router and wireless connection, subletting implementing IP routing.