QUALIFICATIONS SUMMARY

 
• Highly Skilled SAP Business  Analyst with over 14 years experience in SAP support and implementations (R3/0,  4/0, 4.6C, ECC 5.0 and ECC 6.0). Recognized as best in  my field in Master Data, SD and Accounting Modules. Extensive experience managing  Master Data on a Global Scale. Established and documented corporate business  policies, security, change management, procedures and guidelines. Team player  who always gets the job done. Excellent resource of Purchase info records and  Source lists, as well as Customer info records and Material Determination. Qualified  user of SAP tools LSMW and MASS. Also have BW experience, knowledge of GTS  -   Global Trade System.
 
• Exceptional Project Manager. Managed global master data team. Duties included leading master data team and  data conversions, and providing global solutions to integrated data. Analyzing business requirements, carrying out  fit-gap analysis, process design, customization, integration and system testing,  key users training, and defect resolution.  Have successfully completed 13 SAP Global implementations at Littelfuse,  Inc.'s worldwide locations: United States, Singapore, Hong Kong, Korea, China, Japan, Germany, Taiwan, The  Netherlands and Mexico.
 
• Valued In-House Expert,  with a strong work ethic. Supported a global user  network 24/7 for 8 plus years. An outstanding ability to manage  cross-functional deliverables in a fast-paced, global environment. Detailed knowledge of sales processes, a known  solution provider with strong trouble-shooting skills. Specializing in process governance, documentation,  complemented by technical writing abilities.  Expert in conducting comprehensive investigations. Proven ability to work effectively and handle  difficult situations.
 
• Played a key role in  identifying and implementing process improvements, standardized policies and  procedures reducing global support costs. Excellent  analytical skills, proficient in analyzing data, supporting audits, solid  knowledge of finance and sales environments and with a strong manufacturing background  in fabrications, assemblies and processing. Streamlined best business practices with an  integrated global solution.
 
• Quick learner, experienced in both Six  Sigma (Green Belt) and Value Stream Mapping.

Confidential, Joliet,  IL

    August 2011 to Present

    SAP Systems Analyst Engineering Support

 
• Responsible for realization of MACH 1  Deployment for Hydraulics division.

 
• Provide process and application support  and training for I&SS business unit related to product and process  development and information management.

 
• Support Product Change Management  processes including but not limited to Team Center Engineering & CPPD  Workflow and supporting the MACH 1 Business Transformation and deployment of  SAP.

 
• Utilized  advanced SAP knowledge and skills to write and coordinate training materials  for MM, SD and FI modules.

 
• SharePoint  Site Manager for I&SS Mach1 Deployment.

 
• Communications  with client to ensure success and satisfaction with training program.

Confidential, Orland  Park, Illinois

  July 2011 to  September 2011

    SAP  Consultant at Confidential, (Primary businesses are related to global trading that  links merchandise and industrial products to consumers, complex project  management, and strategic finance and investment. Other important functions of  MIC include marketing, distribution, materials procurement, technology  transfer, product sourcing, and supply chain management).

 
• Responsible  for successfully delivering and writing SAP business training documents for SAP  ECC 6.0 cross functional applications.

 
• Utilized advanced SAP knowledge and skills to write  and coordinate training materials for MM, SD and FI modules.

 
• Communications with client to ensure success and satisfaction  with training program.

Integrated Business Consulting   Mickleton, New Jersey

    January 2011 to July  2011

    SAP  Consultant Trainer at Confidential, (National Railroad Passenger

    Corporation, to  provider of intercity passenger train service in the United States). 

 
• Responsible  for successfully delivering and writing SAP technical and business training for  SAP ECC 6.0 cross functional applications to an internal staff of 1600.

 
• Development and technical writing of core business processes.

 
• Utilized advanced SAP knowledge and skills to  present training presentations and teaching materials on Solution Manager,  ChaRM, SAP Navigation, Display General, CRM, Project Systems, Materials  Management, Finance, and Procurement Core Processes.

 
• Back-up support COE level 1 support desk as needed.

 
• Traveled  to local and remote sites within the U.S., conducted hands-on classroom-style  training, to audiences ranging from technical to non-technical audiences.

 
• Successfully executed training strategies as  defined in development programs and interventions linked to key business  training objectives.

 
• Participated in train the trainer workshops,  on-site post go-live support.

 
• Communications with client to ensure success and satisfaction  with training program.

Confidential

  March 2009 to January  2011 Chicago, IL

  Business Analyst Consultant,  Confidential

 
• Analyzed  Pricing Master Data work flow to incorporate quality controls and reduce  errors. Responsible for business rules  for data conversion, migration and validation.  Rebased functional and non-functional Use Cases. Developed and approved  Requirements Traceability Matrices, functional Test Cases, and System Technical  Design Specifications to optimize system operations.

 
• Broadened end user knowledge base by implementing  system tools to streamline navigation.

 
• Organized, directed and executed a Pricing data  validation program. Created queries and test scenarios to expedite data validation  of pricing conversion records.

 
• Excelled  at utilizing testing skills providing test results, with on-time deliverables.

 
• Supported  and Managed Sales Non Functional Reports requirements. Acted as business liaison to technology and businessend-users; reviewing and  approving Requirements Traceability Matrices and functional Test Cases.

 
• Co-Lead  Web Self Service project. Attended  business requirements and design meetings. Created and developed Use Cases, created  and edited Requirements Traceability Matrices, participated  in reviewing and approving functional Test Cases. Ensured required documentation was up to date and accurate.

 
• Drafted  policies and procedures, related to adding new pricing, material master data customers  and products.

 
• Compiled  weekly project status to director of Information Technologies.

Confidential

  August 2000 to March  2009 Des Plaines,  IL

  SAP Business Analyst  and Automotive Customer Service Manager.  2000 - 2009

 
• Implemented  and automated automotive quoting and pricing procedures eliminating manual  pricing and reducing pricing disputes on a global scale.

 
• Launched  a successful third party sampling program, reducing scrap materials loss by  approximately 30K in the first six months.

 
• Developed  a global web based business center focusing on lean order entry with reporting  functionality. Increased EDI customers by 40% over a one year period, improving  customer response time and reducing manual order errors.

 
• Dedicated  extensive time and energy to improving communications between sales and  personnel. Accepted full responsibility  for budgets, scheduling, and performance reviews. Increased departmental performance by  offering Six Sigma training increasing employee motivation and boosting moral.

 
• Built  a teamwork environment that encouraged hard work and collaboration. Ensured workflow efficiencies, customer service excellence, and quality assurance. Supported  quality teams by tracking 16 major customers' scorecards. Seven were improved due to our cross  functional team efforts.

 
• Global  leader for master data implementations. Mapped As Is-To Be system requirements  for implementations, with on time deliverables.

 
• Coordinated  system upgrades and training. Never missed  a project deadline.

 
• Accountable  for a wide range of Master Records and corporate functions including Sarbanes-Oxley  compliance, reducing master data errors by 100%.

 
• Developed  all customer master training manuals, job aids, presentations.

 
• Gathered  system requirements for End User to Super Users and designed and implemented  training.

 
• Designed  and Supported Global Security Profiles for Security Team, including Role  layouts.

 
• Worked  with End Users and ABAP Team to map and deliver a wide range of reporting and  automated upload tools.

 
• Managed  Project timeline and milestones for each team, including a wide range of functional  training packages.

Confidential

  September  1991 to August 2000 Northlake,  IL

    Business Analyst/SAP/JD Edwards Project  Teams.   1997-2000

 
• Served as  Business Analyst / Technical Liaison for Informational Technologies  Department. Manager of all Master  Data. Additional duties included  controller and auditor of security profiles and access. Key resource in development, testing, and  training of new software programs distributed throughout the company. Duties included planning, developing and  managing corporate policies and procedures, defining and generating reports,  troubleshoot integrity problems and maintaining specific tables using SAP A/P  configuration skills.

Supervisor  of Accounts Payable.   1996-1997

 
• Manager of daily  operations including the hiring and training of accounts payable staff.  Supervised successful conversion during network upgrade and installation of JD  Edwards. Cross functional duties  included reconciling bank statements and accounts, preparing weekly cash  disbursements, utilizing chart of accounts to code vouchers and entering  accounts payable invoices.

Bookkeeper/Accounts Receivable Lead Desk.  1991-1996

Managed general ledger  maintenance, which included expense account analysis, preparing month end bank  reconciliation's, financial reporting and audits. Designed and implemented use of spreadsheets  to accelerate daily balancing of route accounting. Modified billing, cash application and  collections of franchise and employee accounts. Developed and implemented  credit procedures.

OTHER EMPLOYMENT

Executive  Producer on Confidential, a feature film in development.Los Angeles, CA

   Involved in initial stages and  Support of this feature film as it makes it way March 2010  -  Present

   towards the big screen.

  

   Confidential, (consulting part-time) Downers Grove, IL

   Consultant March 2009  -  December 2009

  Reported directly  to Senior Manager of Quality. Assisted  with ISO project work. Compiled, coordinated training  documentation to meet the deadlines to ensure project ran smoothly.

 

  Confidential, (part-time) Joliet,  IL

  Sales Associate     December 1999- Present

  Assisted customers  with selections and purchases. Quickly  and effectively solved customer challenges.

Confidential, (part-time) Joliet, IL

    Sales Associate September  1990- June 1992 /   September  1995  -  August 1997

  Received 100% Service Certificate. Assisted customers with selections and  purchases. Operated cash register;  reconciled cash drawer. Organized  special holiday sales, promotions and recommended gift line as required. Established new accounts, stocked inventory  and assisted in sampling. Quickly and  effectively solved customer challenges.

Confidential,    Shorewood,  IL

  Volunteer    September 2002- Present

  Walked, groomed and interacted with all  the animals as needed, assisted in guiding perspective adoption clientele.

Associate in Applied Science Accounting

  Associate  in Applied Science Computer Information Systems (Programming Option)

  Undergraduate studies in Information Technology  Management

  SAP Certifications:

 
• CA940  Authorization Concepts (Release 4.0)

 
• AC010  Fin. Account. & Reporting (Release 4.0)

 
• AC200  Accounts Payable, Receivable, Processing and Configuration (Release 4.0)

CLUBS AND  ORGANIZATIONS

Member of Epsilon  Delta Pi, Honor Society in the Computer Sciences.

  Member of WIN  -  Caterpillar,  Joliet Chapter Women's Initiative Network, Life Work Balance Committee.

  Member of JA  -   Junior Achievement Volunteer. Taught 5  -   1 hour courses at Lynne Thigpen Elementary School.

CONFIDENTIALITY  REQUESTED

References & Supporting  Documentation Furnished Upon Request