SummaryA proven track record of managing global/regional projects and programs in a Fortune 100 company across diverse IT and business environments.

• 10 years of SAP Delivery, Project and Program Management
• SAP being the core technology, worked with an array of technologies
• Cross-functional, cross-cultural, cross-discipline experience
• Manufacturing, Consumer Products and Service Industries
• 3 year Masters degree = MS + MBA (IT)

“I have consistently delivered results, and assumed responsibilities with increasing complexity. New challenges excite me, I strive to create happy organizations where everyone takes pride in their work.”

Professional Experience

Confidential: Confidential has a turnover of ~35 billion Euros and 10,000+ employees worldwide. Worked for the services company that is a consulting organization to Confidential Healthcare, Confidential Material Science, and Confidential Crop Science. IT Client Partner and Portfolio Manager, Confidential 2010 onwardServed as Services/IT advisor to maximize business value from multi-million dollar spend. Managed IT portfolio and proposals for projects and delivery of key technologies (SAP, CRM), supporting technologies (eCommerce, BI) and emerging technologies (Mobility). Drove effectiveness and efficiency and built trustful relationships.

• Reclaimed “partner of choice” status for shared services company moving a pipeline of $15 million for new investments back into the services company.
• Increasingly saved costs from 0% to 30% to 50% via offshore resource utilization.
• Realized substantial cost savings annually via portfolio rationalization.
• Established and improved KPIs and SLAs.

SAP Program/Project Manager, Confidential 2008 - 2010Managed an extremely successful Global IT consolidation program with several SAP projects for US, Canada and Mexico. Realized scalability by applying best practices to streamline, harmonize and transform business processes, tools and systems. Mentored support personnel and key users for smooth transition of support to local organizations.

• All quality results within aggressive timeline.
• Achieved 22% cost reduction on annual support budget.
• Achieved highest-ever customer satisfaction ratings on Mexico integration.
• Turned around the North American SAP rollout from the middle of crisis.

SAP COE and Project manager, Confidential 2005 – 20081. Projects: Managed several M&A and compliance projects for various business units.
2. SAP COE: Strategy, Support and Pre-sales Consulting: Formulated strategies like global portal strategy, global IT consolidation. Led system performance monitoring Presented new technologies, developed proposals, liaised with vendors.

• All SAP projects successfully delivered quality within time and budget.
• Exceeded measures on SAP implementation of a strategic acquisition project.
• Influenced C-level buy-in of proposals later implemented as successful projects.
• Developed implementation methodologies and support strategies.

Services Practice/Project Leader, Confidential 2002 – 2005Managed business process definition through project management followed by delivery and support. Led process definition for inter-company sales and service management between different companies in the Confidential group. Led benchmarking, tool identification, and implementation of a joint development project, leveraging industry best practices. Led services deployment project during the divestiture of a chemicals company. Led delivery and continuous improvement with substantial cost savings.

• Support: Recovered $2 million annually by identifying resolutions for PO issues.
• Continuous improvement: Saved 42 person days yearly for month-end closing.
• Project/Change: Successful projects that changed the organization culture.
• Operations: Implemented service management and performance metrics.

SAP Project Lead, Confidential 1999 – 2002Worked on SAP implementation projects for various healthcare businesses: Consumer Care, Pharmaceuticals, and Animal Health. Functional Lead for Supply Chain and Logistics processes. Led integration planning and testing. Led development in ABAP, BW, ALE, EDI, and BAPIs.

• On-time, within-budget, quality deliverables.
• Planning through execution of business requirements implementation.
• Applied business process reengineering and drove change.

Senior Application Development and Support Leader, Confidential 1998 - 1999
Confidential is a Fortune 100 company with ~120,000 employees worldwide with sales of ~33 billion USD. Worked on their MES system used by worldwide paper & pulp industry clients like Mead and Kimberly-Clark.Recommended and provided solutions and services for development and third-level support. Worked in a very diverse environment, which included OptiVision, Informix, C, VC++, Crystal Reports, Postscript, UNIX shell, and ODBC OpenLink, when they were moving to an Oracle-based platform and interfacing the MES system with SAP.

Head of Computer Department, Confidential 1992 - 1998
Confidential is a premier educational institution.Managed the IT department involving budgeting, planning, execution, and resource management of people, hardware, software, and network management. Oversaw projects such as payroll, results processing, and travel agency and hotel management with development in Oracle, UNIX, C, C++, etc. Outsourced training for beginner and middle levels.