SUMMARY:

• Seeking a position related to SAP C4C/CRM in the IT where my skills, knowledge, a high technical aptitude and a steadfast commitment to performance can effectively contribute to the successful and profitable operation of the firm, and also looking forward for enhancement in the Technical Skills.
• 9 years 6 month of working experience as SAP Hybris C4C/CRM Functional Consultant delivering various implementation, roll out & support projects in manufacturing,healthcare and retail industries.
• Certified Profession Scrum Master(PSM I).
• Expertise inSAP Hybris C4C Consultant delivering implementation and support projects.
• Experience in C4C UI concepts (screen configuration, layouts, business roles and other concepts) and C4C integration concepts (communication systems, arrangement).
• Extensive business process knowledge in areas such as Sales, Marketing, Service and Analytics.
• Manage and/or perform the design, testing and applications of SAP systems configuration in line with agreed timeframes, business requirements and global standards.
• Document detailed specifications of configuration design, test and programs
• Ability to work together with SAP and other partners in a time sensitive environment.
• Ability to identify, analyze, and resolve problems logically and systematically to identify and communicate root cause.
• Expertise inSAP CRM Base Customization,SAP CRM Service & Web UI Configuration.
• Proficient in understanding the business scenarioand preparation of functional documents.
• Experience in tackling high priority incidents and enhancements during implementation, roll out and support projects.
• Skilled at building relationships with clients and across organization/teams; good presenting and communication skills.

TECHNICAL SKILLS:

SAP: SAP Hybris C4C, SAP CRM Base Customization, CRM Service, Middleware, CRM Web UI, CRM Sales

Versions: SAP Hybris C4C, SAP CRM 7.0, SAP CRM 5.0

Tools: MS Word; MS Excel; Outlook; Crystal Report

Ticketing Tools: SOLMAN; HPQC; HPSM; Remedy; Sharepoint ; Panaya

PROFESSIONAL EXPERIENCE:

Confidential

SAP BRIM SOM Consultant

Responsibilities:

• Responsible for design and configuration of SAP BRIM SOM functionality and support related development efforts
• Responsible for creating functional specifications for business requirements
• Advises clients on how SAP BRIM SOM functionality will deliver business value through the implementation of best practices
• Integration of SAP BRIM solution with other SAP applications
• Regressive testing to check E2E process flows

Confidential

SAP Hybris C4C Consultant

Responsibilities:

• Facilitating the implementation and support of the SAP Cloud solution to enhance the clients’ business functionality and overall performance, while maintaining a high degree of customer satisfaction.
• Perform detailed analysis of complex business process requirements and provide appropriatesystem solutions; identify, interpret, validate and document customer requirements.
• Design, customize, configure and testing of C4C
• Provide ad - hoc and user support as required.
• Identify gaps, issues and work around solutions.
• Integrating SAP C4C with other SAP and non-SAP systems like SAP S4,Microsite,Whatsapp etc.
• Map client business requirements, processes and objectives; develops necessary product

Confidential

SAP Hybris C4C Consultant

Responsibilities:

• Handling integration issues OF SAP C4C with other SAP systems
• Adapt new innovations in C4C quarterly upgrades
• Support day to day business break-fix / new requirements considering the priority and according to Global SLA.
• Experience in Scoping, Configuring, Data Workbench and analytics reporting
• Experience in setting up secure connection between C4C and the on premise
• Web service message monitoring and resolving the errors
• Hands on experience in C4C UI concepts (screen configuration, layouts, business roles and other concepts) and C4C integration concepts (communication systems, arrangement).
• System refresh activities
• Preparation of Functional specification and user document for different business processes.

Confidential

SAP Hybris C4C Consultant

Responsibilities:

• As a SAP Hybris C4C Consultant we were Involved in implementation activities like scoping,fine tuning,testing etc.
• Expertise in integration of SAP C4C with SFDC using HCI.
• Experience in setting up marketing processes for our bisuness.
• Responsible for migrating data from SFDC to SAP Hybris C4C via migration template.
• Defining the external & internal number range for Account master and Contacts in SAP C4C.
• Creation of workflow rules.
• Configuration regarding integration of SAP C4C with other SAP and non-SAP systems,set up of employees and business users,administration settings etc.
• Import of visits,surveys,users,territory team,sales terrritory,account territory mapping from SFDC to SAP C4C.
• Creation of Activity planner,surveys,priorities,routing rules in Hybris C4C system.
• Creation of custom reports, KPI’s and addition of extended field in reports etc.
• Performing regression testing to check the process flow correctness.
• Preparation of Functional specification and user document for different business processes.
• Hands on knowledge of C4C UI Concepts including screen configuration, master and page layouts, business roles, setting up org structure and territories etc.
• As an onsite resource I was responsible for all CRM rollout activities for european countries.
• Responsible for gathering the gaps/requirements during data gathering workshops.
• Handling E2E test scenario testing after the configuration setups in system along with other team mates.
• Helping the offshore counterparts in getting the work done.
• Distribution of task amongst the offshore team in order to optimize utilization of resources.
• Integration of SAP CRM systems with SAP ECC and SAP HR.

Confidential

SAP Hybris C4C, SAP Service CRM

Responsibilities:

• Knowledge on Organisation model,sales process processes while handling SAP C4C system.
• Integration of SAP C4C system with other SAP systems like ECC and SAP CRM on premise using PI.
• Worked in creating custom reports,KPI’s and workflow rules in SAP Hybris C4C.
• Hands on knowledge of C4C UI Concepts including screen configuration, layouts, business roles, workcenters etc.
• Exposure to sales processes including sales quotes,sales order etc.
• Creation of custom fields using adaptation mode in Hybris C4C.
• Exposure to bring data from external aplications using mshups.
• Good understanding of change projects and requesting restore points/backup.
• Sound knowledge of different workcenters in SAP Hybris C4C.
• Worked as an active team member right from requirement gathering workshop sessions followed by SIT testing, configuration activities, cutover phase, go live and hyper care support.
• Done various configurations related to spro settings, organization model, BP relationships etc.
• Performed rigorous testing in QAS during system setup.
• Also executed E2E test cases on several scenarios covering the key business process of act .
• Interacting with client and gather the data during requirement gathering phase.
• Provided to end user during hyper care and resolve their queries while being at onsite.
• Integration of SAP CRM with ECC and SAP HR.
• While being in onsite played a crucial role during cut over, go live and then hypercare support.

Confidential

SAP CRM SME

Responsibilities:

• Working as a SAP CRM Functional consultant from onshore as well as offshore.
• Handling all the issues related to CRM including incidents and CR's.
• Responsible for any changes needs to be done in organization model including creation of sales office, sales group, sales organizations or change in its description.
• Taking care of all the datas coming to and from CRM.
• Working as a CRM MIDDLEWARE consultant to check and resolve issues related to BDoc stuck in inbound and outbound queues.Also deals with monitoring task of middleware.
• Requirement gathering with clients on weekly basis.
• Indulge in documentation preparation of any new CR’s along with the
• Working as a Team Member for development and support team.
• Major responsibilities include development and timely delivery on Change Request development.
• Responsibilities include working on SAP CRM Functional areas like Creating Business Partners Roles, number ranges and BP Relationship categories, working on Business Role- Navigation bar Profile, Layout Profile, Work centers and Direct Link Groups.
• Providing and KT to rookies at offshore.
• Involved in various phases of testing like SIT,FUT,UAT,regression testing etc and created various unit testing/end user documents.
• Assigning defects to offshore team (rookies), monitoring them.
• Requirement gathering and allocate the task to team.
• FS document preparation whenever needed.