SUMMARY

• IT professional with over 15 years of experience with 7 years of extensive experience with SAP Installation, upgrade, Solution Manager including four Full Life Cycle Implementations and Support for both core SAP and Net Weaver components.
• Experienced in providing extending support in 24X7 environments.
• Providing offshore Basis Support to the client on day to day wise.
• Implementation of SAP Business suite 2005 components like SAP ECC 6.0 on UNIX platform.
• Installation of R/3 Enterprise 4.7 on Windows, Performed post installation activities.
• Experienced in SAP administration under UNIX, AIX, Linux, Windows and Oracle/SQL Server platforms.
• Administering and Monitoring JAVA systems
• Java Performance Tuning.
• Performing DB Refreshes including Pre and Post steps.
• TMS Configuration and Transport Management.
• R/3 Logon load balancing, Maintaining Operation Modes.
• Database administration through SAP tools like BRTOOLS, BRBACKUP.
• Daily Activities - Health Reports
• Supporting Maintenance activities i.eKernel Upgrades, Applying Support Packages, Add-on’s, Plug-in’s and S-Note
• Client Administration like creation of clients, deletion of clients, Client Copies.
• Defining, Analyzing & Maintenance of Background Jobs
• User administration, adding the roles, profiles to the user up on request.
• Configuring Central User Administration, Maintaining Profiles, Roles.
• Monitor space utilization, monitoring file systems.
• Configuring Operation Modes, Managing Instance Profile.
• Identifying Missing Authorizations.
• Database administration with BRTOOLS.
• Sound knowledge in Oracle Architecture, Processes behind the scene.
• Sound Knowledge in Backup & Recovery Concepts.
• Extensive working Experience in Content Administration, System Administration, User Administration and SSO
• SAP OSS notes and support package updating as per the Market place release.
• Configured VMware ESX Host Servers and Configuration of Virtual Center
• Strong in Server Builds and Procedures, Configurations and Data center Operations
• Participated in Disaster Recovery Drill
• Worked on Implementation of Employee Self Service Business Packages and configure it to connect with backend SAP ECC system using Single Sign On
• Experience in installations/upgrade of Solution Manager 7.0 EhP1 and 7.1
• Experience in Project management tools including Project Administration
• Using maintenance optimizer in the solution landscape.
• Experience in Configuring and monitoring Early watch Alerts.
• Setup Business Process Monitoring for Functional and Technical scenarios
• Performed SoDocA on all the business scenarios in the landscape of ECC and BI systems
• Experience in configuring Custom Code Management Cockpit
• Implementation Tools including, ASAP Roadmaps, Blueprint, Configuration, material and Test management
• Change Request Management (ChaRM) Implementation for various Landscapes.
• ITSM (Incident, Problem, Service Request), Service Desk & Issue Management.
• Integration of HP Quality Center, ARIS, QTP and SAP Solution Manager across several modules
• Excellent Knowledge in ITIL standards and ITSM Standards
• Administrated the all Linux boxes in Software Development Data Center
• Installed and configured Web sphere application servers
• Designed and implemented an automated system installation and configuration system, based on Solaris Jumpstart and GNU, capable of complete unattended builds for common server configurations
• Participated IT audit for Application and Systems compliance with SOX

TECHNICAL SKILLS

Hardware: Dell, IBM, HP, Compaq, Sun

OS: UNIX, IBM AIX, HP-UX, Sun Solaris, Linux (Red Hat/SuSe) Windows 2012/2008/2003/2000

RDBMS: Oracle MS-SQL Server, DB2 and MAX.DB

ERP: SAP R/3, ECC 5.0/6.0 BW 7.0/7.3, Solution Manager 7.0/7.1, EP7.0/7.3, XI7.0/7.3, GTS,SRM 5.0

Applications: Citrix Presentation Server 3.0 and 4.0, VMware GSX/ESX,OpenStack

Ticket Tools: HP Service Desk, Remedy, Manage Now, Oracle Agile PQM,IBM Rational ClearQuest

Tools: Visual Administrator, ConfigTool,Altris, JSPM,SPM, HPInsight Manager, shell scripting

PROFESSIONAL EXPERIENCE

Confidential, Round Rock, TX

SAP Basis administrator

Environment: AIX 6.1/Windows 2008, Oracle 11g/MS SQL Server 2008,ECC 6.0 EHP4, SCM 5.0 /7.1,, Solution Manager 7.1, PI 7.3, BI 7.3, EP 7.3, SRM 5.0

Responsibilities:

• As a Sr Support Engineer (Basis) resource worked directly with client team on landscape planning &optimization
• Upgrade of both Net weaver Portal and BI from 7.0 EHP1 to 7.3
• Upgrade of SAP process integration from 7.0 to 7.3,
• System Refreshes using database specific as well as database independent tools
• Performance Tuning in SAP ABAP and Java Stack
• Client Administration- Local and remote client copy
• TMS setup and management
• Job Administration- Scheduling, Monitoring and resolution of failed job issues
• Administration of J2EE Engine
• Take corrective actions as per monthly Early watch Reports
• Work on-call in rotation within Basis Team
• Minor and Major releases into production system
• Review and apply SAP Notes
• Responsible for resolving issues for end users on all SAP systems
• Work with both UNIX and DBA teams on OS and oracle patching & upgrades.

SAP Basis Support Team

Confidential

Environment: AIX 5.3/Windows Server 2003,Oracle 10i/SQL Server 2005,ECC 6.0, SCM 5.0, HCM, Solution Manager 4.0, PI 7.0, BI 7.0, AII 210, EP 7.0, SRM 5.0, PLM,Redwood, Kerberos

Responsibilities:

• Daily System Monitoring and Trouble shooting
• Complete batch job Administration using SM37 and Redwood
• Spool and Printer Administration
• Transport Management System and performing various transports with in the landscape.
• RFC administration and Maintenance
• Client Maintenance / Performed Client copy.
• Kernel Upgrades and Patching
• Setting up the SSO between EP and back-end Systems
• Support for Cutover and Go Live activities
• SAP Router and OSS connection administration
• Administration of external interfaces systems like Taxware
• Administration of XI 7.0 System
• Setting up of SSL and Kerberos SNC on SAP Systems
• Setup of Redwood Server for Job Scheduling
• Setup CCMS Monitoring, GRMG Java Heart Beat Monitoring and custom AIX scripts for monitoring and sending automated emails
• Establish Single Sign On from portal to BI, SCM, SRM and ECC for business packages

SAP Basis Support

Confidential

Environment: Red Hat Linux 4/Windows 2003,SQL Server 2005/Oracle 9i,ECC 6.0,Solution Manager 4.0, PI 7.0, BI 7.3

Responsibilities:

• Involved in the Upgrade of SAP R/3 4.6C to ECC 6.0 EHP4
• Performed BW upgrade from 3.5 to BI 7.3
• Involved in all the phases of Upgrade (Prepare, Upgrade, and Post Upgrade).
• Involved in Post Upgrade activities of ECC 6.
• Installed Solution Man1ger 7.0 and configured for CCMS monitoring of all systems in the
• Landscape and generating alerts on system problems and to generate the license keys
• Involved in fixing the errors during Upgrade process.
• Performed Language Import activities.
• Performed SAP kernel upgrade activity.
• Rescheduled background jobs which were suspended for upgrade.
• Installed SAP Library through SR13.
• Responsible for providing reliable and timely maintenance and production support of the
• SAP System, BW/BI Systems.
• Establish connection with OSS for early watch.
• Performed system refresh, homogeneous system copy.
• Responsible for applying SAP Notes using SNOTE.
• Used TMS to administer transport systems and configured the transport routes, coordinated
• Development and customizing efforts using Workbench and Customizing Organizers,
• Involved in theUpgradeofSAP R/3 4.6C to ECC 6.0 EHP4
• Involved in all the phases ofUpgrade(Prepare, Upgrade,and PostUpgrade).
• Involved in Post Upgrade activities ofECC 6.
• InstalledSolution Manager 7.0and configured for CCMS monitoring of all systems in the landscape and generating alerts on system problems and to generate the license key for ECC.
• Rescheduled background jobswhich were suspended for upgrade
• Client Administration- Local and remote client copy
• Job Administration- Scheduling, Monitoring and resolution of failed job issues

Confidential, Round Rock, TX

Sr.Technical Lead

Responsibilities:

• Lead the Development Tools Deployment and Support (ClearCase UCM, SVN, GIT, Rally, MS SharePoint, MS TFS, Serena Team Track)
• Successfully saved $6.4M for Dell by migrating Windows OS ClearCase application servers to Linux OS in (BPI) project with NAS multiprotocol storage solution.
• Design and Deployed automated “Common Build Framework (CBF)” for Dell Software Product Development Groups.
• Planning the strategy and facilitating the move of build and SCM infrastructure (hardware and software) into Dell’s datacenter.
• Project involves deploying of Server Clusters and has projected annual savings of $2.5 million for a user base of size 3000, spread across three international locations.

Confidential, Round Rock, TX

Software Engineer Consultant

Responsibilities:

• Supported Globally 1400 Users with ClearCase and Build related issues
• Worked as PG Release Coordinator for OM 5.0 release
• Designed and Deployed the ClearCase UCM and ClearQuest with Multisite
• Create Issue Tracking System with Serena TeamTrack and integrate into IBM ClearCase UCM
• Data mining from TeamTrack(BITS) and generate reports on the support issues

Confidential, OH

Rational Tools administrator

Responsibilities:

• Installed and configured Web sphere application servers
• Administration of Web sphere application servers for J2EE Applications and deployments.
• Performed duties in the capacity of IBM Rational Tools Administrator for use across the program
• Monitored the Rational tools performing troubleshooting, tool integration, and problem resolution.
• Collaborated with Build Manager to perform item identification, change control, build inventory, and build migration functions
• Linux Systems administrator