PROFESSIONAL SUMMARY:

• Accomplished Senior Salesforce Administrator/Developer and SAP ABAP (Object Oriented) Consultant with 10 years of experience in Information Technology field maintaining the CRM application, Software Development Life Cycle (SDLC), analysis, modeling, design, coding, testing and implementation of various business domains, SAP ABAP Webdynpro and ABAP Object Oriented Programming; Certified in Sales Force Administrator, Salesforce Platform App Builder, Salesforce Platform Developer - 1 and SAP Certified Development Associate ABAP.
• Performed the role as Sr. Sales force Admin/Developer for 5 years with expertise in Administration and Development of Salesforce.com using Apex, Visual force, Apex Data Loader.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience on Salesforce CRM platform and good working knowledge on different environments of SFDC, such as Sales and Service Clouds.
• Proficient in analyzing and translating business requirements to technical.
• Strong experience in different phases of Software Development Life cycle (SDLC) including Design, Implementation and Testing during the development of software applications.
• Hands on experience in creation of Custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Strong database skills, Object Oriented Programming & development knowledge.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
• Worked on Force.com sites and developed many Custom Applications using force.com platform.
• Performed data migration using tools such as Apex Data Loader, Salesforce Import and Export Wizard, and have knowledge of integrating Legacy system with Salesforce.
• Experience in implementation of Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Good exposure on Agile Methodologies and applied knowledge on principles of agile methodology in project Execution.
• Have good experience in Trigger, Test Methods and writing SOQL and SOSL queries.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Worked on Migration tools Force.com IDE, Eclipse and good knowledge of Changeset migration code and configuration from the Dev sandbox to Production.
• Good knowledge on Batch Apex, Schedule Apex, Custom settings, Schema.
• Strong Debugging knowledge in analyzing the issues and resolving them.
• Excellent communication with interpersonal and analytical skills and a highly motivated team player and quick learner with an ability to work independently.
• Gathering and understanding user requirements from a business standpoint and translating them

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Administrator

Responsibilities:

• Responsible for day to day Salesforce administrative tasks like Application Support, Security Administration, Maintenance, Data Exports & Imports and User & Security Management.
• Interacting with business users of the CRM system for requirements gathering and analysis.
• Developed Workflows, Validation Rules, Apex Triggers, Apex Classes, Controllers and Formula Fields for various functional needs.
• Updation and generation of new workflows and approval processes on Salesforce platform.
• Responsible for developing complex Custom Approvals processes, custom Workflows, Validation Rules and Assignment Rules.
• Extensive experience in creation of Roles, Profiles, Email Services and Page Layouts.
• Experience using Change Sets and Data Loader to migrate data from Sandboxes to Production and the other way round.
• Implementation of security and sharing rules at object, field, and record level for different users at different levels of organization.
• Creation of various profiles and configuration of permissions, based on the organizational hierarchy.
• Performing regular mass updates and importing data and Development of Analytical snapshot project for pipeline analysis.
• Generation of Reports and Dashboards for sales team.
• Provided technical expertise in cross-functional and intra-departmental efforts. Performing the root-cause analysis of technical incidents.
• Maintaining the Wiki database for the new process and procedures, as per the defined standards.
• Supporting multiple CRM applications for multiple internal teams globally.
• Development of Analytical snapshot project for pipeline analysis.
• Provided technical expertise in cross-functional and intra-departmental efforts. Performing the root-cause analysis of technical incidents.
• Providing and Functionality demo on new enhancements to the stakeholders.
• Interaction with the Salesforce support team for escalations.
• Creation of Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application with an interval of every 20 min to execute.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.

Confidential

Salesforce Developer

Responsibilities:

• Interaction with users in understanding complex business requirements and documentation based on the requirements.
• Experience in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Creation of productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Creation of custom objects, custom Fields, Validation Rules, and formula fields, as a part of Administrative tasks.
• Creation of Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min.
• Deployments using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Creation of technical design document and functional design documents as per business requirements.
• Creation of Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Creation of various Custom Reports and Dashboards for standard objects as well as custom objects to give complete detail overview of Opportunity pipeline.
• Implementation of various advanced fields like PicklistFields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
• Experience in preparing BRD, FRD documents and conducting meetings with SMEs.

Confidential

Salesforce Administrator

Responsibilities:

• Worked closely with business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects and Custom objects of SalesForce.com
• Developed Workflows, Validation Rules, Apex Triggers, Apex Classes, Controllers and Formula Fields.
• Experience in Standard and Custom Controllers in Visual Force for development of custom visual force pages and components.
• Responsible for developing complex Custom Approvals processes, custom Workflows, Validation Rules and Assignment Rules.
• Extensive experience Creating Roles, Profiles, Email Services and Page Layouts.
• Experience using Change Sets and Data Loader to migrate data from Sandboxes to Production and the other way round.
• Worked on Email to case Functionality. Created several Reports and Dashboards.
• Developed test classes to support Code Coverage for deployment to production.
• Worked on Time Based Workflows, Email Templates.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Confidential

SAP ABAP Consultant

Responsibilities:

• Setting the defaults for Sales Area value while creating the Notification i.e.IW51 transaction based on the user profile by using the Customer Exit “QQMA0025” and Function Exit “EXIT SAPLIQS0 017.
• Enhancing the Screen of Equipment Master i.e. in Transaction IE01/IQ01, IE02/IQ02, IE03/IQ03 and IE08 by using the Customer Exit “ITOB0001.
• Created Outbound Delivery directly from Service Notification i.e. transaction IW51/IW52 for S5 & S6 service notification types.
• Developed the report that displays shipment related details and transfer the file to external file. Then write the file to the LINUX file server by calling the LINUX Script. Predefined classes used were CL SALV TABLE, CL SALV EVENTS, CL SALV EVENTS TABLE.
• Modified the standard Adobe layout SEPA MANDATE with country specific Title and Header for German and Spain countries to print the mandates as per the client requirement.
• Report for material doc. list .This report facilitates to material document list as per given receiving plant, receiving storage location and supplying plant, receiving supplying storage location, movement type and document date.
• Developed a report displaying sales order details of customers such as sales order number, Item, Material information, Quantity, Unit, Net value, Currency scheduled delivery dates for each item and Production order status.
• Providing application support and maintenance for SAP ABAP Applications as per the contractual service level agreement with Armstrong.
• Worked on custom enhancements to SAP ABAP area to fully meet client's changing business needs.
• Reviewed the initial project requirements from the business and provide effort estimation.
• Enhancing, repairing, modifying and developing existing software and generic applications.
• Provided technical and work direction to the applications team in support of day-to-day operations.
• Interaction across various functional SAP teams and business users.
• Interacting with the client and the onsite coordinator for issues and queries for all Change requests/Work orders.
• Liaise with Solution Delivery to understand priorities and severity levels for maintenance and minor enhancement activities.
• Attending conference calls with the client to update them on the progress of the activities.
• Conducting programs to other members in the team on the knowledge acquired.
• Addressing technical issues and discussing with onsite architects/functional consultants to resolve them.
• Preparing unit test case documents and performing unit and integration testing to ensure application meets the functional and technical requirements.
• Preparing the Weekly status reports.
• Maintaining the Production support to ensure complete SLA adherence for the deliverables assigned.

Confidential

Associate Developer

Responsibilities:

• Extensively worked on Select-options component WDR SELECT OPTIONS. And provided OVS search help for that particular select-options field.
• Working on SALV WD TABLE to display the data in ALV format in Browser.
• Implemented BDC program by using oops to migrate Customer details using the t-code XD01 data from legacy system to SAP R/3 database, which uploads the data from MS-Excel. For uploading the data from Excel sheets, we have used the function module ALSM EXCEL TO INTENAL TABLE.
• Implemented ALV report and scheduled in background by DOCKING CONTAINER
• Implemented code under Supply function to display the data in hierarchical manner.
• Implemented OVS help in the WebDynpro application.
• Enhanced the standard transaction for Approving the Manufacturer Parts
• Testing the Application as per the Guidelines of client and fixing the bugs.
• Identify the lessons learnt and the best practices followed and prepare a documentation to detail them and contribute to the Knowledge repository.
• Review and propose process improvement plan, as and when identified for the work processes.
• Involved in Unicode project and post go live production support
• Developed Dictionary Objects like (Domain, Data element, Table and Search help).
• Implemented both Call Transaction and Session Method of BDC accordingly, depending upon the size, type, state and need of the data. The structure that is used for mapping is BDCDATA.
• Worked on SAP Scripts and Smartforms.
• Enhancing the source code of the Standard Selection program for Customer Master by using the concept of Enhancement Frame work.

Confidential

Software Test Engineer

Responsibilities:

• Developed & executing Test cases for testing the application manually.
• Involved in multiple phases of Software Development and Testing Life Cycle of the application like Requirement gathering, design, analysis, reviews and coding.
• Involved in Writing, reviewing and approving technical specs and test cases required for coding and Unit Testing, Scenario testing and Regression testing the application.
• Managed to ensure that reviews, test plans, and test scripts are complete and accurate according to the technical specifications and that testing is executed accurately within timeliness and expectations.
• Managing the testing process execution in a consistent and traceable manner.
• Defining Test cases for each enhancement and verifying the results in test environment.