Summay:

• Extensive project management experience in various implementation, development and support projects.
• Nineteen years of work experience of which nine years of experience in software applications including SAP ERP and SAP CRM projects – specific areas including program management, project blueprint preparation, realization, deployment and testing of applications across industry verticals such as automobile, hi-tech, pharmaceutical and healthcare.
• Core competencies across technologies including MS Dynamics and SAP.
• Managed projects around Sharepoint and SAP integration for HR functionalities (ESS/MSS transactions); testing services as well as infrastructure services in the IPAM and access management area.
• In-depth knowledge of Customer Relationship Management - CRM sales, service, marketing and contact centre applications.
• Cross-vertical business & information systems management consultant and CRM solutions architect
• Successfully managed and delivered the General Motors India project for their systems migration program with focus to monitor and control enterprise application interfaces and integration
• Led the Xerox UK A2B project and managed project deliverables of integration test and validation phase with particular focus on resource modeling and cost management initiatives within budget constraints
• Managed and coordinated Onsite and Offshore project deliverables.
• Also served as faculty in SAP SD / CRM certification training

Hardware and Software Environment:

Operating Systems : Windows
Databases : Oracle 11i, MS-SQL Server
CRM Tools : SAP CRM7.0, MS Dynamics 4.0
Products Tools : SAP Solution Manager, Mercury Quality Centre
Applications : CRM, S&D , BI & SCM
Application Servers : SAP, MS Dynamics/.NET CRM/Sun Solaris.

Education Qualification :

• M. Sc. (Engineering) in Computer science.
• M.E.P
• Masters in Information Management
• Certified consultant – SAP SD and SAP CRM from SAP AG.
• Attended HP- Mercury Quality Center instructor led training at UK
• Completed MS Dynamics instructor led training.

Primary Skills :  Project and Program Management

Secondary Skills :  SAP CRM, Microsoft Dynamics CRM, Testing and Infrastructure
Services

 PROFESSIONAL EXPERIENCE

Project Experience Highlights:

Project Name :HP COMPASS.
Duration : March 2012 – Till Date
Technology : SAP and multiple interfacing tools and services.
Role : SAP/IT Project Manager

Description :

• The COMPASS system provides integrated capabilities from configuring and pricing an opportunity through procurement and delivery to invoicing and financial reporting. Functions include order processing, customer invoicing, project revenue of 3rd party products and services, time tracking, project accounting, and financial reporting. COMPASS is the primary tool which enables Quote to Cash (Q2C) processes, and it allows us to conduct our business consistently across HP.
• Task was to deliver a single, integrated, standardized SAP based Financial Engagement solution worldwide and enable Quote to Cash (Q2C) processes, and to conduct transactions consistently across HP on a full project lifecycle basis.Standardize and integrate different pre-merger businesses such as COMPAQ & EDS and provide a common environment with global business processes.
• Provide flexibility for roll-up of data by various views for reporting
• Control and monitor a system for conducting HP business transactions and the key functions include order processing, customer invoicing, project revenue of 3rd party products and services, time tracking, project accounting, and financial reporting globally.
• Aim at Time and cost savings with Fewer manual processes , reduction in legacy systems and with a single data source of real-time project reporting

Responsibilities :

• To manage the project across for COMPASS across Q2C (Qoute to Cash) value chain processes, integration with SAP system for business process.

Project Name :Abbott Laboratories.
Duration : December 2011 – February 2012
Technology : Sharepoint Portal –SAP HR / NW Integration (ESS/MSS transactions)
Role : SAP Project Manager

Description :

• Project manager for the project initiation and planning phase for Sharepoint Portal –SAP HR / NW Integration (on ESS/MSS transactions).
• Requirement gathering and analysis for the sharepoint HR portal application and technical assessment of its integration with other enterprise applications to draw SRS.
• Analyze all the ESS, MSS and other identified requirements to migrate and deliver those into a .Net application to be hosted on SharePoint portal and integrated with the SAP HR application based on the established approach for integration
• Evaluate technical feasibility of requirements on Web & Mobile
• Assess technical architecture for integration between sharepoint HR portal application & SAP BW/CRM & other applications which are enabled via Iframes in the present state.
• High level estimates with roadmap for rest of the phases (design/construct/testing) etc

Responsibilities :

• Project initiation and planning for Abbott HRIS.

Project Name :General Motors (GM Online).
Duration : February 2011 – December 2011
Technology : Active Directory and Identity and Access management services.
Role : Project Manager.

Description :

• Was the project manager on the General Motors online program account that encompassed multiple projects relating to IP address management, active directory and wired/wireless access to radius servers based on authentication of users for segregation of networks, within the Identity and Access management space among other IT infrastructure services.
• Successfully delivered roadmap projects on server load balancing in the GM corporate forest, Implemented dynamic DNS that trigger Dynamic DNS updates that notify DNS servers of DNS changes in real time and the Guest access project to authenticate users for segregation of networks .
• These projects followed the non SDP project management methodologies although each with their own project tracking PTS #.

Responsibilities :

• End-to-end project management services for General Motors Online Program

Project Name :Ford MSS360 contact centre renewal program.
Duration : September 2010 – January 2011
Technology : MS Dynamics contact centre technology
Role : Project Manager

Description :

• To prepare and bring about the FORD contact centre renewal (MS Dynamics based) implementation program to speed with thorough planning and organizing deliverables and milestones necessary to achieve successful project outcome and surpass customer expectations.
• From project initiation and start to the plan & define phase was chalked out to the last detail using
• Activities also involved selection of necessary methodologies, tools and accelerators required for present day project management, for EAI , data migration and end to end scenario testing as well as performance testing.
• Securing and managing resources across individual work streams required to ensure success of the clients renewed sales & marketing goals and objectives.
• In particular, to provide program level direction and support to project work streams such as Data Integration, Migration along with End to End & Performance Testing of the desired solution.
• My teams endeavor was to ensure beneficial change or added value to FORD\'s business application landscape as well as empower each user with seamless and flawless flow of information and user interface

Responsibilities :

• Project management responsibilities from start of the project until project execution & realization.

Project Name :SAPCRM Global Competency Centre.
Duration : August 2009 – August 2010
Technology : MS Dynamics and SAP CRM
Role : Lead MS Dynamics and SAP CRM initiatives for the CRM
centre of excellence.

Description :

• Took ahead MS Dynamics and SAP CRM initiatives for the CRM centre of excellence.
• Represented Mphasis on major international and domestic CRM related opportunities and bid pursuits. 4 out of 5 of our technical proposals won the technical rounds of qualification and were selected for final bidding. A few of these end to end solutions in recent past are listed below, these across industry verticals such as:
• Transfield services group Australia (property & facilities management, Services Sector).
• Punjab National Bank (Customer Interaction centre Implementation and deployment, Banking Sector)
• Delhi Water Board / DJB , Delhi state government (Regulated Water Utilities ,Utilities sector)
• Indian Oil Corporation (Implementation of Downstream Oil supply chain and customer relationship management, Oil Industry sector)
• Essar Steel (CRM implementation for their hyper and super markets, Manufacturing sector)
• Prepare and present product demonstrations around proposed solution landscape, build relevant proof of concept and related design & solution architecture for prospects and customers.
• Update program and project management skills with lessons learnt from previous projects.
• Practice building exercises including hiring support, resource allocation, people management, training and capability enhancement.
• Various thought leadership activities within the competency centre.

Responsibilities :

• End-to-end project management responsibilities on behalf of General Motors
• Managed vendor deliverables as per defined time lines

Project Name :General Motors India
GPDS and LEPA projects; data migrations and EAI management.
Duration : August 2008 – July 2009
Technology : SAP R/3 4.6C,various inbound/outbound interfaces to legacy systems
Role : SAP Project Manager on behalf of General Motors managing multiple
vendors/project teams.

Description :

• These projects followed the GM SDP R21 project management methodologies.
• Monitored and controlled major (FICO-finance/costing) EAI, data migration and enhancements.
• Adopted RASICS processes as utilized by GM in managing the project
• Conducted SOX assessment for the first time for the GM India instance.
• Successfully remediated all the interfaces in GM India from FTP to SFTP as per SOX requirement.
• Stabilized entire system after implementing CIN (country India version) with minimal number of incidents.
• Executed SIT and regression tests for various modules involved including FI, CO, MM, SRM, SD, as well as adopting GM templates for rolling out new codes using Quick Test Pro – QTP 10.0
• Managed execution and testing UAT scripts.

Responsibilities :

• End-to-end project management responsibilities on behalf of General Motors
• Managed vendor deliverables as per defined time lines

Project Name :Xerox A2B; Document Management Industry
Duration : April 2007 to August 2008
Technology : SAP CRM 5.0; Hi-tech industry solution on SAP Netweaver
Role : Project Lead

Description :

• A2B program was designed to deliver a newSAP infrastructure to Xerox Europe in a multi year phased delivery approach
• Largest IT implementation in Xerox with investment exceeding $100 Million over three years and 250 resources engaged in designing and buildingthe solution
• Role included Testing and Metrics Management including script progress, defect status, defect spread, individual tester performance and detailed delay analysis and, these were referred daily to all stakeholders in the program.
• Reported project performance and metrics including risk & issue management which were formally reviewed every week.

Responsibilities:

• Designed the integration test plan to monitor test script design and track test execution at regular intervals.
• Communicated with Xerox business stakeholders and associated vendors to report real-time status on test script design and execution.
• Led the on-site and offshore teams in successfully supporting stringent timelines and project deliverables and undertaking course corrections where necessary.
• Coordinated UAT of final SAP solution for Xerox's indirect channel EMEA business and managed change requests and other associated deliverables through iterative evolutions.
• Supported Mphasis' client relation and delivery management teams with inputs on additional resource requirements, resource identification and coordination of all resources
• Managed stakeholder expectation through efficient monitoring and control of integration test execution, defect resolution & issues within the market-to-order and order fulfillment processes thereby minimizing solution gaps leading to thoroughly tested and robust solution.
• Collected and recorded A2B project knowledge and experience and actively imparted this to other work stream members in the consulting team.

Project Name :BOC Edwards,
Global Business Enhancement Project R 4.5,Crawley,UK.
Duration : Aug 2005 – Jan 2007
Technology : SAP 4.6C / SAP CRM 4.0
Role : Project Lead

Description :

• Overall offshore project delivery
• Monitor and control defect resolution in line with defined SLA
• Process design and deployment of user role to process matrix.

Responsibilities :

• Led offshore project support & activities and coordinated roll out of the upgrade from SAP CRM 3.1 in the USA (scope included integrating order and activity management with the R/3 4.6 C version).
• Played a client interfacing role to deliver global business enhancements customized to user requirements for BOC Edwards Plc, Crawley UK.
• Monitored Integration of varied CRM 4.0 areas including internet sales as per the 'role to process' matrix.
• Engaged with internal auditors for deployment of SOX compliance (Audit R 4.2 at BOC Edwards Plc). User authorizations and change configurations in line with user roles.
• Interacted and collaborated with all levels of BOC Edwards Plc (IT management department and business stakeholders) for new releases - change requests, solution consulting and implementation.
• Assisted in process design, deployment and conducted user workshops.

Project Name : SAP Laboratories India
Duration : Nov 2004 – July 2005
Technology : SAP CRM 5.0
Role : Principal Consultant and Solution Architect

Description :

• Designing the solution and formulating processes for new SAP CRM releases
• Propose the new solution architecture
• Validate and test the solution

Responsibilities : Solution consulting and business analysis of various SAP CRM
platforms listed below:

• My BUSINESS SUITE -- for BUSSUITE 2004
• ENTERPRISE PORTAL 6.0 SR1 MIGRATION-- for NETWEAVER 2004
• NETWEAVER 2004 -- SP11VALIDATION -- for NETWEAVER 2005
• My SAP CRM-40-MIGRATION FROM WAS 6.20 – WAS 640 -- for CRM 4.0
• My SAP ERP-2004-SP07-- for R/3 e-Selling and e-Service
• NETWEAVER -04-SP12VALIDATION -- for NETWEAVER 2004
• My BUSINESS SUITE -- BUSSUI-22-2004-SP-- Regression analysis
• CRM-31-SP11 -- for CRM3.1 Upgrade
• CRM-40-SP09-- for CRM 4.0 Upgrade
• NETWEAVER 2004 -- NW-05-UPG -- for NETWEAVER UPGRADE

Project Name :Tiger Roars-Dealer Management System in Mahindra &
Mahindra (Auto-manufacturer) for its Automobile Division
Duration : Aug 2004 – Nov 2004
Technology : SAP CRM 4.0(Enterprise --sales/service/analytics)
Role : Principal Consultant

Description :

• Implement enterprise portal version of SAP CRM (Enterprise --sales/service/analytics )
• Integrate pre-sales, primary vehicle sales from manufacturer to dealer, secondary (dealer) sales, service order processing, spares management, warranty processing, document management, financial accounting and sales planning with their dealers systems online.

Responsibilities :

• Studying requirements of the proposed systems landscape, existing business processes
• Mapping these to CRM-Online functionalities and requirements
• Designing the entire CRMàR/3àBIW process flow and architecture to suit the manufacturer's as well as dealer's requirements.
• This became the basis of the POC submitted to the client and also to SAP India.

Project Name :SAP CRM 3.0 version upgrade to SAP CRM 4.0 in Mahindra & Mahindra
Duration : Jan, 2004 – May, 2004
Technology : SAP
Role : Principal Consultant

Description :

• Map customer profiles to equip market planning and campaigning sub modules.
• List profiles and target group segments for cross-selling, up-selling and other marketing uses.
• Set up business rules for various configurations and maintain master data for partners and products, product catalog maintenance, formulating specifications for user requirements.
• Create user manual / documentation.

Responsibilities : Lead role in successfully managing all deliverables

SAP - Sales and Distribution (Order Fulfillment) Consulting Experience

Project Name : Business Process Mapping in Novartis Enterprises (now known as SANDOZ Products ltd)
Duration : July, 2002 – Jan, 2004
Technology : SAP R/3 4.6 C version
Role : Power User

Description : This study related to implementation of SAP ERP R/3 4.6 C version and involved forming cross functional teams (such as order fulfillment) to study the legacy system at M/s Novartis Enterprises (earlier BPCS) and identify updated business requirements. Pre-implementation mapping included:

• Organization structure including the sales organization, sales groups & sales office, consignment warehouses (export); end-to-end process flow for intra-company sales on the basis of MRP 2 processes
• Setting up parameters for export sales invoicing and verification
• User training for individual users (transaction users and information users).

Responsibilities: A part of the 'core team' that was constitututed to spear-head and own the activity

Non IT -- Functional Attributes and Experience

• International business development experience in 'healthcare and life sciences vertical', Was an accomplished 'sales hunter' at Novartis India Ltd
• A successful team manager having led sales team to consistently exceed sales quotas
• Well developed abilities in consultative selling to C-level decision makers
• Natural abilities in networking, building personal rapport and relationships with key influencers, decision makers
• Implemented region-wide 'marketing' and 'sales' campaigns directed to the retail sector (non prescription & fast moving health products).
• A 100% team player with a thoroughly 'client centric' attitude and reputation of bringing seamlessness across the delivery value chain