SUMMARY

• Certified S/4 Hana SAP Sales & Distribution Functional Consultant with almost 9 years of strong expertise experience.
• Successfully implemented 4 full life cycles
• Skilled in Business Process Analysis, Consulting, Client Interaction, Configuration, Implementation, Team Management and Onsite/Offshore Support.
• Excellent skills in Project Management.
• Responsible for business requirements gathering to design and map various business processes for SAP - SD/LE/OTC business areas.
• Defining and Assigning of Enterprise structure through IMG
• Master Data Configuration such as customer master, material master, customer material info records, and pricing condition records.
• Configuration of different types of Sales Documents, Item Category and Schedule line Categories
• Configuration experience of Account groups, Number range and shipping.
• Implementation of customized sales processes.
• Configured Pricing procedure, Condition tables, Condition types, Access sequence, Condition tables and Creation of Condition records.
• Worked on full Order to Cash Cycle in SAP SD process.
• Configuration of special business processes such as Third-party processing.
• Sales: Configuration of Inquiries, Sales Orders, Consignment sale, third party sale, STO, Intercompany sale, Contracts, Item Category determinations, Schedule Lines and Returns.
• Billing: Configuration of Billing Types, Invoice Lists, Inter-Company Billing, Billing Plans.
• Worked on Integration of SD with MM and FICO.
• Worked on IDocs, RFCs and BAPI’s.
• Involved in ABAP Debugging
• Logistics Execution: Configuration of Shipping Point determinations, Route Determination, Picking, Packing, Inbound and Outbound Deliveries and Item Categories.
• Data Migration: Worked on several master and transactional data migration.
• Credit Management: Configuring credit control area, risk category & credit groups
• Material listing & exclusion.
• Worked on LSMWs to set up Master Data.
• Excellent customer interaction skills & good Impact Analysis skills
• Good experience in the configuration, defect management, testing, documentation, and end-user support phase of the project cycle.
• Data Extract, Upload and Analyze.
• Analytical, reporting skills: Developed Dashboards and reports for Visualization.
• Hands-on experience using MASS t code repriced multiple orders and performing system Health checks before and after Major/Minor MTP.

TECHNICAL SKILLS

ERP: SAP ERP 7.5

CR Tools: Service Now, HPSM, HP Quality Center and HP ALM.

Reporting Tools: MS Office (Word, Excel)

PROFESSIONAL EXPERIENCE

Confidential, TX

Senior Consultant

Responsibilities:

• Understanding the Business Requirement Document (BRD) and Business Process Document (BPD)
• Handled day to day issues, finding the root causes and provided permanent solutions for SD related issues
• Handled critical and escalated (Severity 1 and 2) production issues and provided quick resolution for uninterrupted business support.
• Worked on 3rd party Job schedulers for SAP like Tidal Enterprise Scheduler and Control-M.
• Proactive monitoring and provided mitigation plan on reducing and avoiding Major customer incidents.
• Providing immediate work around and permanent solutions for Major Incident -Business Impact over 5M USD.
• Designing, Implementing & Configured the Environment as per defined BRD.
• Develop and presentation of the Business Process Flow Diagrams for each business processes as per the Business Blueprint (BBP)
• Configured various Sales Document Types, Delivery Document Types and Billing Document Types
• Configured various Item Categories, Schedule Line Categories as per the business requirements
• Involved in the configuration Sales process like standard sales process (OTC) Export Sales, Cash sales, third party, Free Goods, Returns, Credit Memo and Debit Memo.
• Being responsible for business requirements gathering to design and map various business processes for SAP-SD/LE/OTC
• Involved in the configuration of Credit Management.
• Involved in the configuration of Pricing according to the business process by using Condition Techniques
• Configured various output types for order confirmation, Delivery, and Invoice(billing).
• Worked on HP SM for documenting the testing results.
• Involved in Cutover activities in uploading Master data.
• Involved in production support on different issues as per according to Service Level Agreement (SLA) and respective priority on day-to-day bases.
• Prepared functional specification for developments like enhancements and reports
• Supporting end users for creation of documents and help them maintaining condition records
• Support on Sales activities related to sales order processing, delivery, and billing
• Responsible for application support of SAP logistic SD/LE
• Successfully designed the cut over activities and adhered to the timelines of it during the cutover period.
• Worked on Copy Control and Credit Control.
• Responsible for application support of SAP logistic SD/LE.
• Involved in working with Cross- Functional Teams.
• Configured service contracts with periodic billing for periodic maintenance of CFU products.
• Worked on integration with SAP RAR and SAP MM.
• Rolled out solution to new geographies like Australia and Germany.
• Worked on Test planning along with test suite preparation with various testing scenarios for User
• Worked on Integration of SD with MM, FICO, CRM & SCM
• Responsible for application support of SAP logistic SD/LE.
• Worked with ALE EDI IDOCs for the data interface across the landscape
• Acceptance Testing and conducting Unit testing and Co-ordinating system integration testing team.
• Besides working on Baseline activities for new countries going live, also worked on defect and Change
• Request raised through support process related to SD Module.
• Prepared cut over and Deployment readiness Strategies for Go-live.
• Smooth knowledge transfer to support team members.

Environment: SAP SD, SAP OTC, SAP ALE/EDI, Pricing, Sales document customization, Item category, scheduling line, shipping process, Invoice

Confidential

Senior Consultant

Responsibilities:

• Work as SAP SD support consultant. Handling tickets mainly in Customer Master Data, Sales orders, Invoice generation and special business processes.
• Created Background Jobs and handled job failures
• Was actively involved in Unit Tests & Integration tests for the configurations carried out in the system
• Updated the functional requirement documents and prepared presentations with the details needed for the end users on the new changes. Also prepared User manual.
• Proactively monitoring Job failures and IDOC failures, avoiding escalations, and making sure business runs smoothly.
• Working knowledge of troubleshooting and re-processing failed IDOCs.
• Handling issues in accordance with SLA guidelines.
• Preparing of MOM (Minutes of Meeting) and Status calls.
• Involved in the configuration Sales process like standard sales process (OTC) Export Sales, Cash sales, third party sales, Free Goods, Returns, Credit Memo and Debit Memo.
• Being responsible for business requirements gathering to design and map various business processes for SAP-SD/LE/OTC.
• Involved in the configuration of Credit Management.
• Involved in the configuration of Pricing according to the business process by using Condition Techniques.
• Configured various output types for order confirmation, Delivery, and Invoice(billing).
• Worked on HPSM for documenting the testing results.
• Involved in Cutover activities in uploading Master data.
• Involved in production support on different issues as per according to Service Level Agreement (SLA) and respective priority on day-to-day bases.
• Prepared functional specification for developments like enhancements and reports.
• Supporting end users for creation of documents and help them maintaining condition records.
• Support on Sales activities related to sales order processing, delivery, and billing.
• Configuration expertise in Basic Functions like Material Determination, Material Inclusion and Exclusion, Incompletion Procedures, Free goods, and Account Determination using Order Reason.
• Configuration expertise in Output determination of various SAP script forms and Smart forms assigned to various Sales, Delivery and Billing documents.
• Conducted customer workshops for collecting the requirements for mapping As-Is process to the To-Be SAP business process.

Confidential, MA

Associate Consultant

Responsibilities:

• Interacting with the client, understanding the business process and preparing the blueprint.
• Attended the business workshops for requirement gathering.
• Responsible for managing scope, planning, tracking, and change control of the project.
• Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.
• Change request management using SNOW.
• Report generation and procurement analysis of master and transactional data.
• Development of functional specification documents.
• Responsible for Operational Verification and Core Regression Testing.
• Support Day to Day Business Activities, monitor interfaces and batch jobs.
• Experience in Implementation, upgrade projects.
• Configured various Item Categories, Schedule Line Categories as per the business requirements.
• Change request management using SNOW.
• Handled huge customer, material, and vendor master data.
• Involved in Pre-Cutover activities and laid out the plan for the master data validations.
• Hyper care support and defect resolution for Post Go live issues.
• Transition to support, Knowledge transfer to support team members.
• Prepared End User manuals.
• SPOC for Master Data.
• Worked on Intercompany posting and Proforma Invoices.
• Implemented lean ideas and concepts in the live instance to reduce chaos in the system and to bring the instance more user friendly.
• Ample experience of problem-solving techniques and trouble shooting.
• Proactive to take lead at times of crisis.
• Experience in post implementation support.
• Immense ability to articulate technical requirement
• Excellent in managing priorities in a fast-changing environment
• Worked on issues on shipping, transportation process.
• Involved with resolving of functional and batch issues.
• Involved in periodic releases which transports new enhancements to production.
• Provided value addition to the client by automating regular manual monitoring activities
• As a part of production support team resolved production issues specific for AFS client.
• Involved with resolving of transaction and batch issues.
• Involved in System Integration Testing and UAT for the SAP version upgrade to ECC 6.0.
• Knowledge transfer to end user.
• Documented all the new processes and provided to end users.

Environment: SAP SD, SAP OTC, SAP MDM, SAP ALE/EDI, Pricing, Sales document customization, Item category, scheduling line, shipping process, Invoice

Confidential

Functional Consultant

Responsibilities:

• Defined and configured Organizational structure and distributional channels and divisions
• Configured Business partner Master data by defining Account groups.
• Worked on: Order to cash (OTC), Sales Documents, Item Categories, and Schedule Line Categories.
• Worked on Delivery document types and Billing, Availability Check, Transfer of Requirements, Copy Control, Output Determination, Account Assignment and Route Determination.
• Worked on system Modification (USER EXITS) for Return order process to meet the business requirements
• Configured Item Proposal to add material automatically to sales order of the specific customer.
• Involved in Maintaining and determining the required Pricing Procedures by configuring various
• Condition Types with the required Condition Tables.
• Defined the associated Access Sequences, created Condition Tables on the Solved client’s various pricing issues using special functions such as exclusion groups, condition supplements, group conditions and hierarchical access. And revenue account determination.
• Defined custom pricing procedure by adding custom fields to field catalog.
• Documented and tested all the processes, interfaces, and reports.
• Worked on Integration of SD with MM and FICO.
• Created the Test Scripts for Testing. Involved in “Unit” and “Integration Testing” for Order-to-Cash Transactions.
• Collaborated with on-site and offshore track leads throughout each lifecycle activity.
• Implemented OTC, SCM-DP & SNP and MM modeling to object data flows, to provide top-level view to the system owner.
• Strong in analyzing and decision making and well demonstrated leadership qualities at times of need.