SUMMARY

• 8 years of industry experience in SAP R/3 SD OTC EDI LE S4 HANA module with multiple life cycle implementations (Business requirement gathering, Business process analysis, GAP analysis, Configuration, Go - live and Post-Go-Live support) using various implementation methodologies.
• Configuration expertise inpricing comprising complicated price configuration that involves formula pricing, condition technique setting, condition exclusion, condition update and limits as well as maintaining multiple condition records and routines via T-Code "VOFM".
• Experience in Inter-company and Intra-company processes for moving material between companies and between plants.
• Extensive Configuration experience in all aspects of Sales and Distribution(SD) including pricing, output determination, partner determination, text determination, document types, copy control, commissions, rebates, promotions, material determination, third party orders, user exits, sales, shipping, billing, limited production planning, customizing screens with GUIXT, workflow, authorizations, payment cards, Logistics execution system, logistics information system, forms and report development, EDI, ALE.
• Experienced in billing configuration involving order related invoice, rebate agreements, revenue account reconciliation, debit memo, credit memo, periodic billing and inter-company-billing.
• Configuration and customization ofMaster data, Material Master and field control for Customer and Material master. Handling Master Data synchronization related issues. Set up Business Partners, Contact Person, and Employee Responsible accordance to their Roles. Worked different business scenarios of service management, based on Service Order and Service Contract Customer.
• Worked on LSMW, ALE, EDI and IDOCs in mapping and converting data formats for various fields in SD scenarios that interfaces with Legacy as well as Third Party Software Systems also Using SOLMAN for configuration and Monitoring.
• Includes experience withASAP methodology-Project Preparation, Business Blue Printing, Realization, Final Preparation, Go-Live.
• Experience in understanding the core Business Process of Marketing, Sales and Service cycles in SAP CRM 7.0 Web client. Identifying and raising issues to local Business Owners or management to achieve resolution for SD/CRM development tasks.
• Extensive experience in Cross-Module integration of SD with CRM,LE, MM, PP, FICO and Proficient in interacting with Business Process Owners and End Users during Business Blueprint, Configuration, Integration phases and specifically for End User Training.
• Contribute input and coordination to training documentation for SD/CRM development tasks. Experience with Data migration, LSMW, BDC, ALE/EDI and IDOCS.
• Worked extensively on sales and distribution business objects, enhancements through implementation, post-implementation support, and preparation of documentation, custom reports using sales information system (SIS) and execution of data migration plans using LSMW.
• Worked on testing functional specifications for RICEF, preparing reports per requirements of technical team, mapping SAP fields to external non-SAP systems, and enhancing transactions, user exists, and standard SAP reports, as well as working with HPQC, SOLMAN, for document maintenance.
• Hands on experience in, Functional Testing, Interface Testing, Stress and User Acceptance Testing (UAT), Unit and Integration Testingend to end processes that was designed to support the Business.
• Good functional knowledge of SAP CRM and SalesForce.com.
• Good Team Player and quick learner with effective communication, motivation and organizational skills combined with attention to details and business process improvements.
• Ability to work under pressure and manage multiple project tasks with changing priorities and tight deadlines and can work either independently or as a part of a team with minimal supervision.
• Willing to broaden my technical skills and work in an environment that thrives on creativity and product innovation.

TECHNICAL SKILLS

Languages: SQL, UI5, JavaScript, jQuery, HTML, C, C++, Java, PhP

ERP Tools: SAP R/3 Enterprise ECC 6.0, SAP Net Weaver

Databases: HANA, MS-Access, MySQL

Tools: /Utilities: SAP Solman, SAP WebIDE, HubSpot, PowerPoint, JIRA, MS-Project, Power BI, Clarity, MS- Office, MS-SharePoint, G-suite, Smartsheets, MS-Access, MS-Word, MS-Excel, MS-PowerPoint, MS-OneNote, Salesforce

Methodologies: ASAP, Agile, Scrum

Operating Systems: Windows, Linux, macOS

PROFESSIONAL EXPERIENCE

Confidential, Lansing, MI

SAP SD/OTC/LE/CRM/ S4 HANA Associate

Responsibilities:

• Involved in all phases of implementation including process design, blueprint, configuration, QA testing, and product support
• Requirement analysis with cross functional teams.
• Data gathering from different work streams.
• Collaborated with the different Business functions and D&T teams to support business and S4/HANA Project management office.
• Introducing the product and solutions to all stakeholders.
• Use Excel tasks such as Vlookup, Pivot for sorting data.
• Prepare PowerPoint presentation for the PMO.
• Check data for the customers in the SAP Masterdata.
• Working as SAP CRM Functional Support Consultant.
• Worked on creating professional training documents, online help, and interactive simulations, provided in-depth, resolved tickets, and worked with business users to make enhancements and resolve issues
• Site Preparation, making sure site is ready for release during Migration from Legacy Platform to S4 Hana.
• Configured customer master and partner determination. Added customized partners in the customer master record.
• Report tasks and projects to senior members of the team.
• Download and extract data from the SAP BI database and manage the data.
• Downloading, accessing, analyzing, and uploading reports in SharePoint
• Create test scripts and test data.
• Edit and execute scripts as per the needs.
• Testing the products and solutions for functionalities.

Confidential, New Brunswick, NJ

SAP SD/OTC/LE/CRM/EDI S4 HANA Associate

Responsibilities:

• Involved in all phases of implementation including process design, blueprint, configuration, QA testing, and product support.
• Configured item categories, copy control, partner determination, output determination, account determination, text determination, incompletion log procedure, payments terms, and delivery blocks.
• Implementation of the EDI Processes,customer order management processes, pricing procedures, and billing with integration to the FICO, WM,SM IM,PM and MM modules.
• Analyze and Design Solutions for Global Trade process requirements from the business in SAP O2C and GTS area.
• More than 2 years of SAP CRM Expertise with focus in Base customization, sales, marketing. (2007 Web UI\'s.), E-commerce and Middleware.
• IdentifiedRICEFWobjects to meet the client specific requirement.
• Preparedfunctional specificationfor the development ofReports, Interface, Conversion, Enhancement, and Forms. Preparedunit test scriptsandchecklistto be included in the functional specification. TestedRICEF objects.
• Working in customer master conversion. Analyzed legacy customer records to map properly to the SAP systems and successfully migrated the customer master records using LSMW.
• Testing the functionality of Smart MD for material master for creation of materials in S/4 HANA.
• Configured components related toEDI IDOCS, Sales Orders: Sales document types, Item categories, Schedule Line Categories, Document flow, Copying controls, Contracts and scheduling agreements, Incompletion logs.
• Working as SAP CRM Functional Support Consultant.
• Configured pricing comprising complicated price configuration, Condition technique setting in pricing, Condition records, customer hierarchy for pricing, special functions, special condition types, free goods, and rebate as well as credit/debit notes.
• Worked on creating professional training documents, online help, and interactive simulations, provided in-depth, resolved tickets, and worked with business users to make enhancements and resolve issues
• Worked on Interface - Trackwise to SAP GTS to feed the Licenses and its strategic determination. Used IDOCs process thru PI to GTS
• Responsibilities/Deliverables: Worked as SAP CRM Functional Consultant, these include Base customization and Sales.
• Worked with STO, Order Management, Customer Returns, IDocs, EDI, Sales Order Processing, Inbound-Outbound Deliveries, Billing, SD Master Data, ATP and Consignment process.
• Revenue recognition category on item category level.
• Also worked on different Areas of SAP Vistex Applications like Material Cross reference, Unit of measure cross reference and agreement Cross Reference, Pricing and Data Objects.
• EDI management of Customer Purchase Orders, Invoices, ASN's, warehouse transmissions.
• Analyzing the requirements with respect to SAP CRM
• Configured and maintained SAP Vistex Pricing procedures, using condition technique, Condition Types, Access sequences, and condition tables as per the test case requirements and setup
• Worked on SolMan (Solution Manager) & Provided Post/Production support, UAT, and System integration testing, with ability to drive defect resolution for any problem identified
• Configured customer master and partner determination. Added customized partners in the customer master record.
• Performed GAP analysis and recommended changes to current business process to align it more towards the best practices and achieve growth.
• Configured order types and customer master info record.
• Evaluated reports to display pricing and logistics information on a material or group of materials for specific regions.
• Worked on revenue recognition cycle business activities, such as sales order entry, shipping, billing and collection.

Confidential, Mansfield, MA

SAP SD/OTC/LE/CRM/EDI S4 HANA Associate

Responsibilities:

• Conductingworkshopsto gather the business requirements.
• Meeting with business process owners and departmental heads to identify thebusiness requirement.
• Analyzing the client’sas-is businessprocess and mapping it toto-bebusiness processes by performing gap analysis.
• Involved in the CRM Base Customization.
• Monitoring of EDI translation errors and mapping analysis.
• Preparing business process documents for the sales and distribution activities.
• Draftedfunctional requirement specifications(FRS) forcustomer master, quotation processing, sales order processing, consignment processing, billing, returns processing, contract processing, rebates processing, and backorder processing.
• Resolving Production Issues on Urgency and Priority basis in the SD and GTS area. Working on multiple change requests and new requirements.
• Drafteduser requirement specification(URS) for sales and distribution.
• Solved the issues raised by End Users and core teams from onsite and provide support to facilitate the transition of SAP CRM.
• Regression Testing for Customer Service EDI functionality.
• SAP/ECC6.0./See burger.
• IdentifiedRICEFWobjects to meet the client specific requirement.
• Preparedfunctional specificationfor the development ofReports, Interface, Conversion, Enhancement, and Forms. Preparedunit test scriptsandchecklistto be included in the functional specification. TestedRICEF objects.
• MYSAP CRM Base customization, Sales and Marketing (Version 4.0)
• Validated test scenarios and created ASAP test documents for end user testing as part of the integration testing.
• MYSAP CRM Base customization, Sales, Marketing (Version 6.0) and Middleware.
• Configuredcustomer masterandpartner determination.Added customized partners in the customer master record. Designed customer master andcustomer account group.
• Worked incustomer master conversion. Analyzed legacy customer records to map properly to the SAP systems and successfully migrated the customer master records usingLSMW.
• Coordinated with SQA on Solution Manager in order to provide SAP support.
• Configured Free Goods & BOM (Bill of Materials).
• Provided solution monitoring and EWA configuration (using Solman).
• Developed RICEF components along with the technical team.
• Successfully worked onpricing conversion, material listing conversion, open sales order conversion, contract conversion, and CMIR conversion.
• Configuredpricing procedure, condition types, access sequence,and builtcustom pricing tables.
• Configuredaccount determination, and identified account keys to post to the relatedG/L.
• Preparedtest scriptsfor the Sales and Distribution.
• Trainedtesters to execute the test steps in SAP and recording the test results inHP Quality Center.
• Designedsmart formsfororder acknowledgement, invoice, and rebate credit memo.
• Defineduser roles and security matrixfor SD activities.
• Fixingconfiguration to support testing activities.
• Working onintegration testingandmock cutoverpreparation.

Confidential, New York

SAP SD/OTC/CRM/EDI Associate

Responsibilities:

• Working with OTC Process Experts to understand the current processes. Modules include SD, LE, MM
• Gather change requests from key users to fulfil new business requirements through functional & technical solutions: Functional/Technical Specs generation, Unit testing, Integration testing, UAT before moving to production. Examples include existing configuration modifications and new Interfaces development.
• Good knowledge of EDI translators, Flat file, XML, partner profile, ports, RFC and distribution module. Have experience working and troubleshooting IDOCs (856, 855, 850 and 810). Develop and implement new output determination strategy to facilitate migration of EDI trading partners and process non-migrated customers without disruption.
• CRM Lead to Order, Lead Management, and Opportunity Management.
• Worked on RICEF objects in multiple area of OTC. Understand client business requirement and map them to SAPfunctionalities and prepared functional specification design documents for SD - OTC enhancement.
• Configured Middleware settings in CRM and ECC.
• Involved in the implementation of the OTC, which involved gathering the business requirements, writing the functional designs and performing integration testing
• Support business blueprinting and deployment, activities include:
• Full Lifecycle CRM Service Implementation. Involved in Managing the project through Design, Build and Test Cycles for the CRM Sales and CRM Service Scenarios.
• For Total business process: Inter-company transactions requirement gathering, design and deployment including Intercompany Sale Flows and intercompany Stock Transfer flow for polymers, base chemicals, refinery and trading business; (Intercompany design to realization including pricing and billing).
• Solving functional tickets at the contact of SAP end-users (marketing and trading departments) for Supply Chain Management and Industrial Management System using ITSM
• CreatedTransaction Types, Item Categories, Status Profiles, Date Profiles, and Text Profilesin SAP CRM for the various CRM Service Transactions. Also configured relevantPartner Determination Procedures and Organization Profiles. Configured the same inECC-SD.
• System monitoring and error analysis for ALE, EDI interfaces, reports and customer programs. New pricing requirement and routine development, reports set up. BW reports generation and end user support.
• Support and fix specific developments in the industry. Includes mostly Back order & rescheduling, Scheduling Agreements (Quantity Contracts), Global billing and Exchange Deliveries, Rebates, Revenue recognition.
• Worked with VOFM, SIS report, Pricing list, currency conversion, mass process revenue recognition.
• IS-Oil Down Stream modules including HPM, MAP, MCOE and TSW, includes but not limited to refining and marketing business process fulfilment through F&A pricing, bulk transportation scheduling. New interface development between TSW and DMS (Dock Management System

Confidential, Auburn, AL

SAP SD/CRM/EDI Associate

Responsibilities:

• Served as SD configurator for the rollout of SAP which included analysis, gap definition, design, customization, testing and training.
• Understanding the current business processes and prepared Blueprint documents based on standard SAP templates.
• ConfiguredCRM Sales ContractsandCRM Sales Orders. Defined and Configured Sales Contract specific elements - Price Agreements and Cancellation Procedures. Integrated with the Client to define and implementcustom Condition Types for Price Agreements.
• Formulated As-Is and To-Be processes from several sessions with SAP team members. Work with cross-functional teams within and outside of IT including, Supply Chain, Finance, Product Distribution, Quality, Product Planning, Contracts, Marketing, and Sales to implement best practices, system solutions, reporting systems and improve business processes.
• Worked on EDI using ALE and IDOC’s interfaces for inventory activities related to Purchasing and Inventory Management between the SAP and Non- SAP systems.
• Designed and ConfiguredOrganization Determination ProfilesandPartner Determination Proceduresfor the Sales and Service based Partner Functions.
• Configured the enterprise structure, pricing procedures, item category determination, deliveries, shipping point determination, serial number profiles and batch determination.
• Defined and assigned pricing procedure using condition types and condition records. Performed pricing with all relevant options like material pricing, price list type, and customer specific with discounts taxes and freights.
• Designed and Configured Order Fulfillment Business Processes using CRM Sales - Sales Quotations, Sales Contracts and Sales Orders.
• Configured all areas of Logistics including sales orders, pricing, delivery processing, transportation, billing, credit management and accounts receivables, batch management, availability checking.
• Configured quotes, sales orders, free of charge orders, inter-company sales, drop shipments and stock transport orders, material determination, pricing condition types, pricing procedures and determination, tax procedures and determination.
• Performed Integration testing with other modules like MM and FI.
• Maintained the data relevant to taxes in consultation with the members of FI module.
• Worked closely with programmers to determine data migration plan, developed data mapping, tested the SD data migration and conducted the final migration verification
• Provided post go-live user support and training. Identified system problems after go-live, prioritized, reconfigured, tested and transported into the productive environment.
• Work closely with users to develop technical and functional specs.
• Converted data from excel data sheets using LSMW functionality with the data migration experts.
• Work with Customer Service and Expeditors in day-to-day operations to determine best solutions for business process to be incorporated into SAP
• Performed necessary functional and integrated testing.
• Worked individually on developing spec regarding enhancement on taxes and rebates.
• Developed and worked on pricing change requests.
• Worked on Sales BOM, rebates, discounts, material listings and exclusions.

Confidential

SAP SD EDI Associate

Responsibilities:

• Understanding the functional specifications and conducting discussion with other functional consultants and client.
• Assist in creating and reviewing the project blueprints and ensure proper designing, planning and documentation of the project scope. Authored technical specifications and SAP technical design.
• Managed and execute work in all aspects of software development including design and creation of CRM Blueprint and functional specifications using ASAP Methodology.
• Used organizational units in SAP to model different areas of the company and configured and maintained the organizational structure including sales areas and sales offices, as well as scheduling agreements.
• Configured customer master and partner determination. Added customized partners in the customer master record.
• Configuration and creation of new material types.
• Creation of new material groups, purchasing value keys, shipping instructions.
• Assignment of number range for vendor master with reference to accounting group.
• Learned & gained knowledge of functions and customizing options for item categories and schedule line categories required to support sale of materials with BOMs.
• Learned and involved in Order Management with various Sales Order types like standard order, cash order, rush order, outbound deliveries, and the billing function.
• Configured and documented stocks that are to be delivered to Quality inspection as per business requirements.
• Configured partner determination procedure and maintained customer master record for each partner.
• Created and assigned item categories and schedule line categories, and maintained item category groups, as well as defined incompletion logs

Confidential

SAP SD/LE Associate

Responsibilities:

• Gathered business requirements from process owners & configured Sales order, Billing documents for intercompany.
• Worked on Logistics Execution (LE) functions like Delivery Processing (inbound and outbound processes), Picking, Packing and Transportation.
• Configuration of Shipping and Transportation activities - Processing Deliveries, Shipping Information & Analysis, Batch Splits, Transportation Planning and Scheduling, Route Determination - defining route, modes of transport, shipping types, routes and stages, transportation connection points, transportation groups and transportation zones.
• Configured shipment costs processing by defining the shipment cost types, item categories and number ranges for shipment costs.
• Configured transportation planning, shipping points and Shipping point determination as per the storage locations and plants. Also, worked on defining transportation zones and document settings.
• Worked on route determination to calculate the transportation planning and the transit time for the Shipment, Route schedules & shipment documents with various leg classifications, stages and forwarding agents. Worked extensively with theInbound and Outbound Interfacesto fit in the Logistics Design.
• Configured new pricing procedures, Pricing customization (Date Prices, Pricing on SKU and Material Level, Season Conditions) condition types, access sequences, condition tables and pricing fields. Also created new master data such as incoterms, price list types, etc.
• Worked on the pricing standardization project, that involved defining a common standard for all components of pricing across HP and converting existing pricing configuration, data and programs.
• Conducted unit and integration testing and created testing documents such as test cases and scenarios.
• Worked with client core team members to design & develop output determination procedure for Sales order & Billing application. Complied business process master list and designed test script for order to cash cycle for new SAP system.
• Develop and administer support documentation and provide training, Supporting and coaching to end-users on the SAP process.

Confidential

Project Coordinator Intern

Responsibilities:

• Worked with Project Manager defining and tracking Project Plans, Work Breakdown Structures, task definitions, monitoring project status.
• Involved in managing across internal cross-functional teams
• Defining, documenting, and communicating roles, responsibilities to all team members.
• Recording, tracking, communicating issues, risks, changes, and status reports.
• Used MS-Project in developing plans, assigning resources, tracking, testing and monitoring progress.
• Coordinated project meeting schedules, agendas, and meeting minutes.
• Developed graphic reports for variety of presentations to project stakeholders.
• Involved in Data Analytics, collected data for analyzing project progress and to revise the project plan accordingly.