SUMMARY

• 8+ years of experience in the IT industry with expertise in SAP Solution Manager (Application Lifecycle Management and Run SAP Like a Factory) in both versions 7.1 and 7.2 with core strength in all aspects of system during implementation, maintenance operations, production support with very strong experience in SAP Basis and Security Technologies.
• Certified SAP Solution Manager with 8+ years of extensive working experience in SAP applications and solutions integration with SAP ECC / CRM / Enterprise Portal / PI / BW/BO / BIA / BPC / SRM / SCM / Live Cache / GTS / SLD in both Solution Manager 7.0,7.1 and 7.2
• SAP Upgrade of Solution Manager 7.1 to v7.2
• EHP upgrades for ECC EHP4 to EHP 6, NW portal 7.01 to 7.31, SRM 7.0 to 7.03, PI 7.1 to 7.31
• SAP Implementation, upgrade and Production Support project experience
• Good knowledge of SAP ABAP and Java Performance tuning of ECC / CRM / BW systems
• SAP Archiving for tables like dbtablogs and PI xml message archiving.
• Strong analytical and troubleshooting skills.
• Good working experience with AIX/Linux and DB2/Oracle.
• Managing maintenance and upgrade projects.
• Solution manager installation and build including solution manager Basic system setup and managed system setup with solution manager 7.1.
• Landscape Strategy to implement Sap ChaRM in Complex Landscape and Implementation of ChaRM retrofit with solution manager 7.1.
• Working experience with Technical monitoring, BPmon, EEM, E2E trace analysis, CTS+,.
• Landscape maintenance using SLD, LMDB, MOPZ setup in Solution manager 7.1.
• Implementation of Willy Introscope and Solution Manager Diagnostics and CSA.
• SAP ADM200, SAP E2E300 and Scrum Master Certified.

TECHNICAL SKILLS

Operating Systems: Suse Linux, AIX 5.0/6.1/7.1, Solaris 10, Windows 2000/ 98/ 95/2008

DBMS: Oracle 10g, 11g, DB2 9.0/10.5 UDB, SAPDB 7.4, MS SQL Server 2008ERP

Packages: SAP ECC/EP/CRM/PI/BI/BO/BPC/BIA/SRM/SRM - MDM/SCM/Live cache/ESO-CLM/GTS/SAP Solution Manager 7.1 and 7.2

Tax Engines: Vertex, One Source

Other Non-SAP Products: VISTEX, SEAL, Panaya, Data Stage, WebSphere, F5, Reverse Proxy, SMITTY

High Availability Tools: HACMP/Power HA, Veritas Cluster Manager

SAP Tools: BRTools,TSM, SapInst, SUM, ehpI, Jup, NWA, Configtool, Visual Admin, JSPM, SPAM/SAINT, E2E,Wily Introscope, Control M, BMC Patrol, crontab, TREX Admin, BPC Server and Client Admin, BO CMC, maxdb database manager studio

Change Management Tools: HPQC, Rational Clear Quest, Ascendant, Live Compare, Worksoft

Ticketing Tools: Service manager, ITSM, IMPACT

PROFESSIONAL EXPERIENCE

Confidential

SAP Technical Consultant

Responsibilities:

• Manage ChaRM/Service Desk support for 500+ applications enterprise wise in v7.1
• Impact Assessment of Technical Upgrade from v7.1 to v7.2
• Standardized approach of change management in v7.2 and re-design digital signature for customer.
• Basic Configuration, System Preparation and Infrastructure Framework for SolMan 7.2
• Coached team and executed steps for PREPARE ACTIVATION for 500+ applications and 23 business units of major pharma company successfully for SP06.
• Completed successfully “Content Activation” for 23+ complex productive solution (Post Upgrade Activities) and Managed System Setup for 500+ applications.
• Post Processing Activities for SolMan 7.2 Upgrade for Application/Business Process Monitoring
• Configured Test Suite (Test Automation, CBTA, SEA, BPCA) for SolMan 7.2 for productive systems
• Setup Integration Monitoring (Interface, Process Integration and message flows) using MAI.
• Implemented SAP HANA and BI Monitoring (Data Readiness and Business Intelligence) and JSM.
• Setup EWA, TEA, TEAP reports and reviewed with SolMan Product Owner for 7.2 Upgrade
• Solution Architect of Sandbox Upgrade and lead SAP workshops and attended ASUG for SolMan upgrade and provided customer benefits of HANA installation v/s TREX.
• Prepared training materials for SOLDOC, ITPPM, ITSM and Change Management on v7.2
• Implementation of GRC v10.1 and rollout for 20+ pharma divisions for Global Pharma company.
• Empower business/customer in design of transition model from v7.0 to v7.1 by mapping “As-Is” process for Financial and HR systems
• Implementation of Business Process and Interface Monitoring on Solman 7.1
• Implementation of Technical Monitoring on Solman 7.1
• Performed successful integration of Live Compare Tool with SolMan 7.1 system for change impact assessment using UPL (Usage Procedure Logging)
• Integrated Worksoft Automation Tool with SolMan 7.1 for 2000+ test cases as a part of Test Automation and assessment of defects with BPCA.
• Integrating Service Desk with IRIS (Service Now) for Technical Monitoring Alerts
• Manage enhancements for ITSM and ChaRM for 23 business units throughout the year
• Scrum Master for a mid-size team of 8-10 team members
• Handled successful Sprints month after month in JIRA/Kanban board for customer solutions.
• Configured CCLM for custom code management for 100+ application landscape(Dev/QA/Prod)
• Implemented TEAP/TEA (Transport Analysis Tool) as a service for global rollout for preventative solutions to customer problems in Transport Management
• Organized and managed very well Retrospective and Sprint Grooming Sessions for monthly releases
• Provided technical SME support to business and technical teams and assist end users during Go-Live and Cutover for System Onboarding to ChaRM/ITSM "As-Is" Setup and coach team members
• SAP Solution Manager Upgrade Preparation Activities for 7.1 to 7.2 migration
• SAP GRC Access Control upgrade from 5.3 to 10.1 and Integration with SolMan 7.1
• Successfully executed OS/DB migration of Solution Manager 7.1 system to support Global Rollout.
• Performed TREX integration with Solution Manage for Full Text Document Search
• Laying out ALM foundation for customer’s SAP landscape having more than 500 SAP servers.
• POC on data volume management and Scope and Effort Analyzer.
• Provided Mentorship to offshore team for working on Scrum/Agile concepts and preparing them for daily standups and groom each story technically fine as possible for assisting Product Owner.
• Performed Basic Configurations of SAP Solution Manager 7.0
• Design and customization of Solution Landscape.
• Implemented and Configured Business Process Change Analyzer(BPCA)

Confidential

SAP Solution Manager Consultant

Responsibilities:

• SAP Solution Manager SP12 upgrade.
• Leading Run SAP like a Factory implementation.
• Working on simplifying ChaRM AS IS setup and integration with Service Now to reduce duplication of manual activities involving Service Now and ChaRM in a complex SAP and Non-SAP environment.
• Setting up PI/interface monitoring and BW Process chain monitoring/alerting.
• Setting up End User Experience monitoring for H-D landscape.
• Setting up 14 KPI’s for Business process monitoring and operations dashboards.
• Setting up Database/Host monitoring with DB2/Oracle and AIX/Linux environment.
• Implemented data volume management and consistency management.
• Wily RTV EM setup.
• EHP upgrade for ECC and NW upgrade for Portal.
• Extensive experience in managing SAP NW systems with Oracle and Solaris.
• Performing system copies for ABAP and Java systems.
• Solution manager 7.0 to 7.1 upgrade.
• Configured background job monitoring and technical monitoring using solution manager 7.1.
• System build and integration with SAP ECC / CRM / Enterprise Portal / PI / BW/BO / BIA / BPC / SRM / SCM / Live Cache / GTS / SLD and Solution Manager 7.0 and 7.1.
• EHP upgrades for ECC EHP4 to EHP 6, NW portal 7.01 to 7.31 and SRM 7.0 to 7.03.
• GRC 5.3 to 10 upgrade experience with GRC CUP, RAR, ERM, SPM, SAP CUA (Central User Administration) integration with SAP ECC 6.0.
• Worked in profile-based security, structural authorizations, Central User Administration.
• Setting up and administering of the Central User Administration (CUA)
• Performance tuning of ECC/CRM/BW systems between 2-15 TB databases.
• Production support experience with ECC / CRM / EP / BO-XI / BPC / PI / SRM / SCM / Live Cache / SLD.
• System installation and build and support for GIT (Global Indirect Tax) integrated with ECC.
• Extensive working experience with AIX and DB2 with more than 80 servers.
• Working experience with administration of BPC.
• Expertise in production support of Portal, BW 7.1, PI 7.31, SRM 7.0, BPC, APO and Live cache.
• Implementing Support Packages, Plug-in & Notes & Kernel Upgrade.
• SMD, Wily and other diagnostic tools.
• Performing System refresh, client copy and other various maintenance activities on a periodic basis.
• Experience in working with tools like Tivoli, HPQC, Rational Clear quest, Impact etc.
• Implemented Support Packages, Plug-in & Notes & Kernel Upgrade, SMD, Wily and other diagnostic tools.
• Configured CCMS by installing sapsccmsr and ccm4x agents and configuring central System monitoring templates and auto reaction methods.
• Experience in working with tools like control M, BMC, VERITAS, and F5 etc.
• SAP Business Object Administration Version XI 3.1
• Worked with VERITAS cluster manager in HA environment.
• SAP Archiving and XI XML Archiving.
• Updated the Service Definitions for SDCCN after Solution Manager 7.0 is installed.
• SDCCN was set up to support the preparation and delivery of SAP service sessions.
• Setup of Early Watch Alerts (EWA) for different components (ABAP and non-abap).
• The dynamic sessions for Early Watch alert reports through SDCCN were configured and scheduled in Solution manager.
• Setup of Maintenance optimizer for central access point for activities related to planning and downloading software updates.
• Resolve issue related to Solution Manager for Configuration and Diagnostics.
• Updated and created documentation for current and planned functionality.
• Managed escalations, any kind of issues and risks.
• Managed clients’ system landscape with SAP Solution Manager, SAP ECC 6.0, CRM 5.0 and BI 7.0 with Oracle 10.2 as the database and AIX 5.3/Windows as the operating system on three systems Landscape with Confidential P5 series 55A, 52A servers.
• Provided 24X7 live Production system support to Team Member & End users.
• Experience in working with Visual Administrator and Config Tool.
• Analyzed R/3, BIW, system performance, ABAP short dumps (ST22), failed updates (SM13), System Logs (SM21).
• Performed change management in system landscape by transport of changes between systems.
• Performed daily health check for Production systems using various T-codes such as SM50,SM51 SM12, DB01, ST03, ST22, SM21, DB02, ST04, ST06, ST02, DB12, DB13 and some other related codes and procedures if needed.
• Used oracle tools like BRTOOLS for various database tasks like Performance, table space management, archiving, backup and recovery, diagnostics.
• SPAM/SAINT Updates, Kernel Upgrade, Applied Application, BASIS, ABAP, Support packs to maintain the system up-to-date.