Senior SAP Business Analyst

• NAVSUP Navy Global Logistics Support Command GLSC Enterprise NALCOMIS Interface and Global Air Station Subject Matter Expert SME , Process Improvement and Training Manager. Provided comprehensive sustainment support to the customer, stakeholders and business partners as a trusted advisor and functional and technical focal point on all production and testing relevant issues, concerning the Navy ERP production system. Key person in software analysis and selection. Analyzed business processes to identify shortfalls and determine root causes. Engaged various enterprise Business Solution Center teams to monitor progress, highlight risk and issues and develop recommendations on how to mitigate or eliminate the systemic causes. Participated in leadership triages to prioritize and elevate submitted defects and change requests to configuration or process changes based on customer input. Performed unit and end to end integration testing and validation of corrective actions to drive each to the point of resolution. Developed delivery training and curriculum plans.
• Center of Excellence Go-live War Room and content manager. Managed the business requirements process for specific programs by facilitating, eliciting, gathering, documenting, validating, prioritizing and establishing baseline business requirements. Ensures testability / traceability of requirements. Expressed business requirements using multiple techniques.
• Led and trained a cohesive team to de-conflict and arbitrate user experience issues by providing hands on functional and technical assistance. Supported a rotational 24X7 help desk support across all production functional areas: troubleshooting analysis, testing and validation, training, metrics and QA/QM sampling and reporting and directive actions in response to air station end users requests for assistance in resolving production system performance issues, CIF, ECC, SCM, and MD and interface business transactional processing. This functional service, expertise and duties required a vast knowledge of the entire Single Supply Chain solution across all functional MM, SCM, APO, SD, WM, IM, OF, Procurement, MDM, Repairable, Allowancing, FI, CO, MRP Planning areas.
• Developed and reviewed functional design, development and testing documents and ensured uniform design, cross-module integration, best practices, and that compliance requirements were met.
• Initiated test scripts and performed production and interface testing in test clients, QA and production. Ensured transports processed correctly and training documentation was updated.
• Provided orientation to end users for modifications to existing processes and new functionality.
• Established enterprise practices and procedures that worked towards the continuous improvement of the Enterprise process.
• Provided guidance and instruction to junior staff members on the tools and techniques.
• Performed NAS enterprise files correction, maintenance and clean-up actions of open and/or incorrect system transactions including but not limited to, create/change or modify Purchase Orders, Sales Order, Deliveries, Receipt processing, and Inventory management ensuring proper financial and inventory postings. Initiated data corrections, modifications, updates and changes to configuration and documentation for all supply chain functional business areas.
• Managed a Tier 2/3 HEAT ticket tracking, initiating, resolving, communication and closing. User of HP Quality center and Solution manager.
• Customer's trusted advisor and Navy advocate. Conducted root cause and trend analysis. Identified scope of problem and recommends a viable Enterprise solution.
• Coordinated and supported system configuration reporting, metrics, Quality Assurance QA sampling, measurements, documentation and reporting.
• Broke down people/processes/technology and complex technical concepts and developed over 20 comprehensible SAP to NALCOMIS supply/maintenance interface system Business Process and Sub Functional Business Process Maps BPFM SFBPM . These user experience diagrams/wireframes and storyboards graphically displayed complex SAP transaction codes, roles, data movement, NALC Doc-IDs, and integration touch points between SAP, middleware and NALCOMIS Interface. These detailed maps were so effectively created and displayed that they were highly used in troubleshooting errors in the supply chain processing, defect isolation, integration testing, training development and defect management, and was one of the main reasons the Navy Air Stations was able to continue a high state of readiness during implementation, deployment and sustainment.
• Trouble ticket resolution efforts involving, troubleshoot analyzed I- Doc transactional and system errors for cutover/catch-up, Go Live and sustainment. Using production to successfully identify and process failed I-Docs i.e., troubleshoot, provide causative research, determine consequence of action, communicate effectively risks, provide corrective action, metrics/status, created and edited Reference Guides RGs , document new procedures, modify documents, post, search and manage documents.
• Navy ERP Annapolis, MD curriculum development manager. Edited recorded U-perform work instructions Simulations, Exercises, and Demos. SAP integrated functional expertise helped to quickly identify errors in training materials and the training instances. Ensured compliance of standardization of content, writing template and style guides were developed and used in all training materials.
• Developed Desk Guides, Quick Reference Guides, Knowledge Transfer Events KTE and customized/ localized and Enterprise training courses and curriculums for over 20 global instructor led and e-learning training, including Operational Supply Planning, Repair tracking, Kitting and assembly of pack-up kits, handling units, RF handheld mobile tech, HAZMAT Management Analysis Supply Tech, EH S HAZMAT COO and the NAVSUP I-Doc exception Processing course. Reviewed/edited Work Instructions. Performed knowledge transfer to several hundreds of end users and students.
• Lead design sessions in prototyping system configuration changes for the purpose configuration changes for the purpose of enhancing business processes, operations, and information process flow.
• Facilitated course development/review working group sessions. Documented and analyzed existing 'as-is' business processes and new 'to-be' business processes. Mapped as is and to be business processes, pinpointing gaps, and developed transition plans.
• Led team working group efforts to develop the NAVSUP uPerform e-Learning collaboration tool suite , prototype training interactive simulation, Web based Training and knowledge test assessment products.
• Master Trainer and polished instructor/coach. Provided instructor led training.
• Identified and qualified the Site Trainers and certified the Trained the Trainers.
• Norfolk region Activity Training Lead supporting NAVSUP, NEXCOM, NOLSC, FISC responsible for management of all training activities including, UM, Training, facilities infrastructure selection, setup and management, delivery, troubleshooting desktop configuration system operability performance checks and validations, course enrollment, metrics, attendance, course completion, class survey management, reporting and metrics and senior level briefs.
• Facilitated end to end training for thousands of end users during the Navy ERP Training Boot Camp and Train the Trainer sessions. NALCOMIS Interface and Supply Chain Management SCM Subject Matter Expert SME . SAP Super User.
• I-Doc exception Master Trainer and process lead. Conducted causative research, troubleshooting and fixes for errors and system performance of tens of thousands of failed transactions.
• Collaborated with SPAWAR, CNAF, and Navy ERP program representatives on NALCOMIS and Navy ERP system related issues to include management of system interruptions, software upgrades and unscheduled system down time.
• Achieved 1.0/1.1 PH1/Ph2, RGL1 thru RGL4 for U2 R-Supply/Retail/Hazmat/RRAM/FISC and 20 Global NAS go lives.
• Led NAVSUP training course material development efforts for NAVSUP/ NAVICP Wholesale Supply Planning and Scheduling and COMFISC Operations retail SAP Implementations. Collaborated with Subject Matter Experts, Functional Business Process leads and System Integrators to ensure course materials accurately represented the solution.
• Provided SAP Over the Shoulder Support OSS to End Users and provided knowledge transfer training to Navy ERP OSS personnel.
• Provided NWES support and Air Station test plan development. Ensured the validity of string tests and conducting overall system tests and validations.
• Developed a new process in developing graphical design functional business As Is To Be end to end process scenario Functional Business Process Maps FBPMs and Day in the Life timeline . This new modeling/process flow process has been widely adopted and played a very important role in solution issue resolve, defect identification, triage and better efficient training products available to site trainers and end users.
• I-Doc/ZMON error exception processing working group. Led efforts in authoring/developing the error process procedures and developed desk guides and step by step training materials for the NAVSUP Business Office. Developed and Instructed the Enterprise I-Doc training course.
• SAP and Logistics expert in providing solutions to parking lot and issue trackers.
• UM - Mapped activities/transactions and Master Security Based and Derived roles to End Users, WFM, FI, FM, CO, SD, Procurement, BW, BI supporting, reporting NAVSUP SAP Financial implementation. Assisted with the requirements, design, configuration and delivery of FI/CO, Funds Management FM related objects establishing budgets, fund centers, commitment items, org structures and HR related requirements such as Info type records, PERNR, Time and Attendance and personnel and training records.
• Developed and provided NEXCOM Senior Executive presentations/briefs.
• Developed the site training plan and coordinated the site logistics plan and manages logistics for training classrooms.
• Reported training progress and developed metrics for training reports.
• Responsible for scheduling End User training within the SAP Learning Solution LSO tool.
• Submits/monitors heat tickets via the heat system to the help desk.
• Attended project tracking and status meetings.
• Responsible for all activity training prior to Sap Financial and WFM implementation Go-Live and sustainment training.
• Tracks and reports all training attendance and leads all training administration activities.
• Refined the UM desk guide and website. Developed a UM database tool to record scenarios and step by step instructions for NAVSUP UM procedures.

Confidential

Principal Business Analyst

• Requirements Lead Analyst Software development. SDLC.
• Lead Senior Computer Systems Analyst supporting Strike Fighter Wing Atlantic - Air Launch Weapons Team NAS Oceana responsible for collecting, analyzing and tracking and reporting of NAVAL weapons Performance, Inventory and Budget metrics to top senior NAVAIR leadership. Used Secret clearance. Developed new weapons metrics for flag briefs.
• Lead Senior Computer Systems Analyst supporting Strike Fighter Wing Atlantic - Air launch Weapons Team NAS Oceana responsible for collecting and analyzing and tracking and reporting of Naval weapons Metrics to top senior Admiral flag level leadership briefings.

Confidential

Principal Business Analyst

• User experience mobile software development of Marine Aviation Electronic Pack-up Kit EPUK and Navy New ship Navy Littoral Combat Ship System LCS handheld mobile user experience UX interface applications. Responsible for requirements elicitation, storyboarding, wireframe design, documentation, RTM tracking, Requirements Management plan and Software Requirements Specification. Use case development, Interface requirements documentation and project software estimates. Tools and processes used were RUP, Unified Modeling Language UML , Information Technology Infrastructure Library ITIL and CMMI methodology, concepts, policy and procedures. Specifically responsible for Decision Analysis and Resolution and CMMI Validation and Verification. Functional Test Lead. Responsible for BPR, SEP, SRR, PDR and Software Test Plan, style guides, Functional Test cases and scenarios, defect tracking and Configuration Management CM . SME for Navy Legacy Supply and maintenance systems. NTCSS suite analyst.
• Conducted interviews and product analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Translated conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Developed and utilized standard templates to accurately and concisely write requirement specifications.
• Participated in the execution of test cases as part of the Quality Assurance process.
• Corporate new business proposal technical writer.
• Quality assurance and testing. Developed testing manual and procedures.

Confidential

Operations Center Manager / ERP Principal Consulting

• Navy ERP Annapolis, MD Project Certified SAP Materials Management Consultant.
• Master Data Management team Lead. Consultant to the Navy's Supply Management Core team chartered to gather requirements for the Navy's pilot convergence campaign. Responsible for drafting strategy and approach scope document and assisted in the software vendor/tool analysis and selection to deploy the NAVY ERP system in Annapolis MD. Led team of contractors and GS Govt. employees and over 40 SAP senior contractors to the Gov't on the Navy ERP project.
• Materials Management functional Subject Matter Expert and team member. Performs SAP MM module implementation for the world's largest SAP Implementation - ARIS Modeling, Architecture, drafts ASAP methodology Q ADB CI Template documentation, Blueprinting, data mapping, migration, configuration, cutover, data validation development, scripting and testing.
• Managed the MM and Master Data business requirements, configuration and customization for specific programs by facilitating, eliciting, gathering, documenting, validating, prioritizing and establishing baseline business requirements. Ensured testability / traceability of requirements. Expresses business requirements using multiple techniques.
• Drafted and reviewed Technical specifications. Facilitated numerous process business process Re-engineering workshops for all Navy project SAP modules to replace legacy systems with a Commercial of the Shelf Software COTS . Key decision member of board of governors.
• The projects Master Data Expert. Responsible for Implementation of best business practices.
• Managed Project Master Plan. Drafted and reviewed Data conversion specifications to Extract, Transform and Load ETL master and transactional data for FI/FM/CO, SD/AM, MM, PM/QM, EH S and HR. Responsible for clean master data, harmonization and adhered to strict compliance with Navy and DoD governance and regulations.
• Managed Master data Volume and cycle testing requirements 8 mil M/Ms .
• Project Manager for the Department Of Energy. Notable achievements made in cost savings, quality, productivity and efficient management of resources for MM, QM and ABAP on time and ahead of schedule.
• Defined business requirements. Responsible for key design/configuration decisions.
• Drafted Technical specifications. Defined Master Data roles.
• Facilitated process re-engineering workshops for all project SAP modules.
• The MDM Deployment Team representative for Navy ERP. Responsible for defining ETL requirements, cost benefit analysis, case study, and price and functionality comparison and vendor/tool software selection.
• Led a working group of Naval and Government senior leaders across the enterprise to a unanimous decision on using the DoD NSN as the material number vice a SAP generated number.

Confidential

MM SAP certified Consultant Team Lead

• Provided functional and technical support to Ship Intermediate Maintenance Activity SIMA programmers, developers, functional owners and senior level managers. Translated complex business requirements into an ERP best fit solution. Responsible for case studies, white papers, scope and deployment plan, development specs, and software functionality source selection from blueprinting to configuration, ASAP methodology, testing and Go-Live for MM, SD, PP, PM, QM and MDM modules.
• Mapped configuration and customization documents which identified critical operating and Legacy data. Mapped key fields to SAP tables and fields for Material Master, Vendor Master, Production Resource Tools, Vendor Info, Part Number link, Inventory Loads, BOM and EH S.
• Analyzed and verified business requirements for completeness, consistency, feasibility, and conformity to standards.
• Created process models, specifications, diagrams, and charts to provide direction to developers and the project team.
• Responsible for the day-to-day upkeep of various analytical tools. Responsible for interacting with the system users and assist in any problems that they may come across.
• Analyzed operational statistics and made recommendations to management on how to improve processes. Developed new reports in response to client requests in order to improve operational efficiencies.
• Configuration and customization of Vendor Master, Material Master, Material Types, UOMs, and Purchase Info Record, PRTs, BOM, scheduling, MRP, Production Orders, Production Planning and Plant Maintenance. Supply team member responsible for key design and configuration issue decisions.
• Consulted with senior managers, end users and stakeholders to define business requirements.
• Subject Matter Expert - often called upon to represent the NAVSEA project at DoD/OSD meetings and entrusted to make accurate recommendations for Policy changes Performs SAP MM module implementation.
• Implementation lead. ARIS Modeling, Architecture, drafts ASAP methodology CI Template documentation, blueprinting, data mapping/migration, configuration, cutover, data validation development, scripting and volume and cycle testing.
• Analyzed and developed design of legacy/SAP Part Number cross, Substitutability, Forms, and Reports specifications and functional processes.
• NAVSEA Spokesperson for the Navy ERP Merge project Material Master working group.
• Material Master Management Team MMMT - a Senior Executive Material Master Interoperability governing body for the NAVY/DoD. The projects Logistics Master Data Expert. Responsible for defining requirements, and implementation of best business practices. Manages Project Plan. Drafted and reviewed data conversion specifications to Extract, Transform and Load ETL master and transactional data.
• Managed all MM data loads for the deployment of NEMAIS NAVSEA project, included cleaning and harmonization of logistics data. Responsible for the creation of over 4 Million Material Masters and supporting records for Go- Live.

Confidential

Senior Computer Systems Analyst Team Leader

• Provided technical Business Analyst support on projects: converting UADPS Financial and contracting applications to MFCS Retail, supporting the NAS de-partnering from a FISC and R- Supply conversion,
• Responsible for conducting management studies, defining business requirements, and development of cost effective solutions to consolidate logistics, accounting, finance, contracting SPS information systems to support NAVSUP SYSCOM.

Confidential

Command Master Chief E-9

• Senior enlisted advisor to the Commanding Officer for over 120 military personnel. Enforced Navy laws and regulations.
• Managed day-to-day operations of a global deploying aviation squadron.
• Advised on matters pertaining to moral, welfare, discipline and training.

Confidential

Senior Supply Rating Detailer

• Led and managed an office that provided the highly efficient job assignment, recruiting and placement of over 3,900 sailors into critical Logistic positions worldwide.
• Managed a 2 million annual budget.

Confidential

Senior Supply Leading Chief

• Led and managed a Supply Department responsible for supply, financial, postal, messing, berthing, inventory, data processing, aviation warehousing on board a Navy Aircraft Carrier for over 5,000 sailors during worldwide deployments.

Confidential

Supply Leading Chief

• Led and managed a shore Supply Department responsible for support of deploying air squadrons requiring services with supply aviation parts and repair, expediting, material requirements, inventory and order records, stock and allowance records, cataloging, AIMD maintenance repair overhaul, warehousing, inventory, stock control and safety.