SUMMARY

• Over 8 years of IT experience with above 5 years’ experience in the Salesforce.com CRM Platform both as Administrator and Developer
• Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Bulk Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions
• Developed Visualforcepages, Visualflow and Custom Objects using Apex Programming on Force.com Platform
• Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.comEclipse IDE and integration tools like Apex Data Loader.
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Experienced in various Page Layouts, Record Typesand in configuration ofPermissionsbased on the Organization hierarchy requirements.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Worked on creating and maintaining various profiles and feeds on SFDC Chatter Plus.
• Administration experience on CRMApplications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Strong knowledge on Agile, water fall methodologies.
• Worked with team members for full - cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients

TECHNICAL SKILLS

Tools: Force.com IDE, Salesforce Explorer, Data loader, Apex explorer, Workbench, Snapshot.

SFDC Environment: Apex language, Triggers, classes, Web Services, SOQL, visual force Pages, APEX Components & Controllers

Language: C,C++, Java, HTML,XML,TSQl, VB.NET,ASP.NET,.NET Frame Work, C#, JavaScript, SharePoint

Scripting Languages: Java script

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Sales Force Admin/Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized theapps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool
• Inserted and Updated data using data Loader.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool

Confidential, North Reading MA

Sales Force Consultant

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented/Implementing Security Settings and configured profiles and permission sets
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse IDE Plug-in.

Confidential, Memphis, TN

Sales Force Consultant

Responsibilities:

• Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created APEX custom controllers implementing complex code for retrieval from Sales Force to VF pages.
• Developed APEX triggers, Classes, Test methods & Visual Force pages to implement the custom functionality.
• Worked on creating and maintaining various support cases and business processes onSFDC Chatter Plus
• Administer salesforce.com automation setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Performed tasks for data migration like Data mapping and Data loading.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Processed the Test Cases and Involved in Testing Life Cycle

Environment: salesforce.com enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visual force, SOQL, HTML, XML, AJAX, Web Services API

Confidential, Jackson, MI

SAP QM Consultant

Responsibilities:

• Played onsite/offshore coordinator role, reviewed deliverables before transporting to Quality and production system
• Organized status meetings with client and offshore leads to discuss project status and plan the upcoming activities
• Prepared Business process for setting up of QM Master data in Material Master Quality View, Inspection Characteristics, Certification Profiles, Work Center requirements, Quality Plan, Catalogs for Usage Decisions, Catalogs for Generic Characteristics
• Core QM functions were implemented like triggering Incoming Inspection for GR’s, Inspections for Process Orders for Bulk and Finished Goods, triggered Inspections for Delivery, Inspections for Customer Returns and Recurring Inspections.
• Configured the Action Box in the Notification screen, so as to enable functions of return deliveries, Created repair order and return Delivery, Configuration set up in QM view, Goods Movement, UD for lots generated from Return Delivery
• Implemented results recording within the production process with inspection points, the use of calculated inspection characteristics and inspection for goods after production and sample inspections
• Configured control charts in QM for production line, for which corresponding sample inspection characteristics was plotted to explain the process to be in limit as part of the SPC process to check the quality also helped in dumping of data to statistical packages with the QM-STI interface in SAP
• Involved in generation of Quality Notifications for the Non-Confirming Materials during procurement of materials from Vendor, during Production and Customer Complaints with role-based workflow in place. were passed back to SAP along with Inspection Point Confirmations and Usage Decisions.
• Worked with QM Information System (QMIS) which is based on Statistical Data for Data Analysis, which gets updated from Inspection processing and Notification processing.
• Designed and Configured the Plant Parameter for Quality Management
• Designed and Configured the control key - defining the payment control within quality management
• Designed and Configured the Blocking reason - to restrict the vendor supply in case of quality deviation
• Developed custom QM workflows to handle the three types of quality notification processes namely internal notification, vendor return and customer complaint notification.

Confidential

Business Analyst

Responsibilities:

• Performed Requirement Gathering for client preferences and data management.
• Documented and shared the requirements with SalesForce.com consultants for further implementation.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Created new custom objects, assigned fields, designed page layouts, components as needed to meet design specifications.
• Configured different roles, profiles, and accounts in Salesforce.com
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Activities, and Dashboards.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Configuring fields, workflow, reports, templates and Apex.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Administer security for users, add/remove users, controls, and settings.
• Perform Salesforce customization that can be handled by System Administrator.
• Maintained the client relationship by communicating the daily statuses and weekly statuses of the project.
• Planned Backup strategy based on projects requirements.
• Worked with DTS packages and MSOLAP Services.
• Maintained the consistency of the client’s Database using DBCC.

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profiler, Import & Export Data, Windows 2000 Server.