SUMMARY

• Certified SAP SD functional Consultant with excellent understanding of business process in SAP SD backed by sixyears experience in end user support for enterprise software
• Six years of business process experience; skills include interacting with clients to understand the requirements and propose suitable solutions
• My goal is to thrive on challenges, lead by example, and maintain focus with great communication and presentation skills with excellent customer-oriented attitude
• Highly motivated team player. Excellent process problem solving skills which are suitable for understanding user requirements
• Demonstrated success in building rapport and maintaining productive relationships
• Experienced in Software Training and Trade Show Management
• Currently seeking a challenging position as a Application Support Analyst or Business Analyst and opportunities for advancement

SAP SPECIFIC SKILLS

• Understanding of SAP Full Life-cycle implementation with ASAP Methodology
• Experience in a Full Lifestyle Implementation which includes - Requirement Gathering, Customization and User Training
• Functional expertise in SAP SD ECC 6.0 components includingOrganizational Structures, Org. units & Enterprise Structures in sales, Master Data, Customer Master, Material Master, Customer-Material info record.
• Hands on configuration experience in Pricing which includes setting of new Condition Tables, Access Sequence, Condition Types, Pricing Procedures and the determination of prices
• Expertise in configuring Order Management process like Inquiry, Quotations, Sales Orders
• Hands on configuration experience in sales-document-types, item-category and schedule-Lines.
• Provide End User Training sessions for all levels
• Provide support related to the SAP and non SAP application
• Excellent communication and interpersonal skills to act as a team member and team leader

PROFESSIONAL WORK EXPERIENCE:

Junior SAP Functional Consultant:
January 2010 to April 2012 Confidential, Atlanta, GA

• Work with Business Process Architects, Subject Matter Experts as well as End Users to gather and document process flows and develop estimates for assigned projects.
• Written Functional Specs for different RICEFW objects.
• Master Data setup - Customer Master, Vendor Master
• Configured Enterprise Structure in SD by interfacing with other modules like FICO and MM.
• Set up a Partner procedure for one time customer
• Worked on Pricing includes different pricing procedures, condition types, access sequences and condition tables for customer and material discounts according to business requirement.
• Ensure all test problems (Test Problem reports) resolved in timely manner whilst maintaining the system integrity during the testing cycles
• Organize end-user training sessions OTC Process
• Provided production support by trouble-shooting problems that were encountered by users and super users.

Customer Support Engineer:
June 1997 to January 1998 Confidential, Boston, MA

• Provided SNMP / RMON support for network management, optimization, tuning, measurement, and network monitoring automation for Bay Routers and Switches
• Provided on call technical support

Regional Sales Engineer:
October 1993 to May 1997 Confidential, Nashua, NH

• Worked as Regional Sales Engineer to support the FE's for onsite trouble shooting problem and provide solutions related to OpenView and NetMatrix
• Provided customer support to the customers related to licensing, bug fixing and interface integration related to Openview and NetMatrix software
• Worked as a Corporate Trainer to provide software training to the Field Engineers, Channel Partners and Vendors
• Developed the training manuals and labs for OpenView & NetMetrix software.
• Managed Trade Shows for NetMetrix and OpenView
• Created a Web based interface for Field Engineers, Channel Partners and Vendors to access a Frequently Asked Questions on Netmatrix and OpenView
• Performed Alpha and Beta testing for NetMatrix Software

Pharmaceutical Sales Specialist:
November 2007 to March 2009 Confidential, Atlanta, GA

• Ranked # 1 in the region for Seroquel
• Apex Award for Seroquel for consistent market share over 60% for 3 months
• Symbicort Flying Award for 2008 based on double digit market share increase in 6 months

Territory Representative:
November 2005 to November 2007 Confidential, Atlanta, Georgia

• President Challenge Award for Effexor XR for year 2007
• Territory of the year Award for Altace for year 2006
• Exceeded Sales Goals for all products Effexor XR 114%, Protonix 124%, and Altace 101% for year 2006

TECHNICAL SKILLS

• SAP ERP V 6.0 focus on Sales and Distribution. Basic knowledge of FI, MM, and CRM
• End user knowledge of various CRM applications including Salesforce.com, Crystal Reporting
• Process design tools like Microsoft Visio and development using productivity tools
• Basic understanding of databases and Unix Operating System
• Microsoft Office Suite - Word, Excel, Power point

EDUCATION

• Masters in Computer Science
• Certified SAP ERP Functional Consultant
• Six months training on SAP ERP at VCIT Solutions, Inc. (SAP Education Partner)