SUMMARY:

• SAP Basis/Netweaver Implementation & Support Expertise spanning 11+ years and 3 Full Lifecycle Implementations over Administration/Troubleshooting of Large Scale (100,000+ Users), Single (ABAP/JAVA) & Dual Stack Netweaver Landscapes based on AIX/HP - UX/Linux/Windows;
• Experienced in setup of Cluster/HA (High-Availability) & DR (Disaster Recovery) Production/QA environments; and associated SAP Basis/Infrastructure Support & Technical/Networking considerations.
• Experienced/Involved in Multiple end-end OS/DB Replatforming & Data Center Migration Projects; and associated SAP Basis/Infrastructure Support & Technical/Networking considerations.
• (Current) SAP Basis/Infrastructure Project/Support role at Confidential (Concord, CA) since: Aug 2012 supporting their Global Integrated Divisions. (Upstream (North America), Downstream (Latin America), Europe Japan, Asia-Pac Business Divisions) and associated Legacy Systems.; Project/Support work Involved multiple Functional &Technical Upgrades/ SLM tasks/ Replatforming/ POC (Data Center Migration & HANA) across all SAP Components(PI/ERP/BW/Portal/GRC/NWDI/SolMan/SCM stacks)
• (Previous#1) SAP Basis/Infrastructure Project/Support role at Confidential (Oklahoma City, CA and Houston, TX) since: Nov 2011 supporting and working Closely with Implementation Partner, Accenture, over initial SAP Go-Live (Release 1) and subsequent Phased Go-Lives (Release 1.5); ~65 SAP System Landscape across SAP Component Stacks (ECC /GRC /SRM/Portal(Internal/External)/Nakisa/PI/ BI/Esourcing/SRM-MDM Catalog/Duet/Nakisa/TREX/BPC7.5/ Solution Manager 7.01); over Devon’s North America and Canada/Calgary Divisions; Project/Support work Involved providing close quarter support for various parallel Functional &Technical Go-Live Testing/SAP Max-Attention & Go-Live Prep Checks/Upgrades/ SLM tasks/ Replatforming/ across all SAP Component stacks.
• (Previous#2/) Providing SAP Basis/Infrastructure Support at Confidential (Chicago, IL & Dallas, TX) since 2006 over their 6 Major Business Functional Releases/Roll-outs, 18 Phased Functional Go-Lives integrating SAP Business Functionality across Confidential North America Beverages and their composite divisions (Quaker Foods, Gatorade, Tropicana, Naked Juice, Frito-Lay Divisions) and associated Legacy Systems.
• Strong Basis Skills spanning SAP Upgrades (incl. ERP 6.0), SAP installs/Stack-Splits (SWPM/SAPInst); Application of Netweaver and ERP Enhancement Packs using SUM/EHPI (EHP6) and Traditional Tools (SPAM/SAINT); OS/DB Migrations (incl. Unicode/Non-Unicode Conversions) and Software Lifecycle Tasks (System Refresh Activities, TDMS Dev/QA Builds, Installations, Hardware Scaling / Performance Tuning & Cutover requirements); SAP JVM Switching.
• Worked as Basis Lead & On-site Coordinator for off-shore Basis teams across multiples clients (L&T/Infosys/WIPRO/Accenture) on assigned Technical cross-deliverables and specific guidance/handoffs during Scheduled Maintenance Activities, Basis build deadlines, General System Monitoring and guidance/escalations as apt;
• Worked in Production On-Call & assigned Post Go-Live /Hyper care Support schedules; Worked with SAP MaxAttention & Active Global Support Teams to resolve Critical Production/Break-Fix/Upgrade incidents; and obtain any requisite sign-off of on deliverables;
• Participated in Root-Cause-Analysis for Unplanned Outages and Identification of the Root-causes and engaging/implementing fixes to ensure Reliable Business Continuity)
• Proficient in Ticket Tracking Tools (Remedy/HP SM7/Quality Center) to Resolve/Track/Reassign/Close Help Desk Tickets across the Development Lifecycle, Incident Management and critical Hypercare issues; Conversant with ITIL, SOX/SOD & Audit procedural requirements; Experience In ASAP Methodology;
• Effective team-player with excellent communication skills & Adaptive to growing work environment requirements; Proficient in Managing multiple Tasks;
• Currently Providing Basis Support for the following SAP Production/Project Landscape @ Confidential:
• SAP ERP/ECC 6.0 EHP5 and NW 7.0 EHP2 SPS 14 ( Confidential Upstream)(Non-Unicode)
• SAP ERP/ECC 6.0 EHP6 and NW 7.3 EHP1 SPS 09 ( Confidential Downstream/Asia-Pac)
• SAP ERP/ECC 6.0 EHP6 and NW 7.3 EHP1 SPS 04 ( Confidential Oronite/Lubricants)
• SAP ERP R/3 4.7 Enterprise SPS68 ( Confidential SBU);
• SAP NW 6.40 SPS17 (( Confidential SBU Netweaver 04 Applications)
• SAP HCM EHP6 SPS74 and NW 7.3 EHP1 SPS 11
• SAP BW/BI 7.0 NW SPS18 ( Confidential Europe BIW)
• SAP BW/BI 7.30 SPS 07 ( Confidential Upstream/Downstream/Asia-Pac BIW) (Feb 2013 Rollout) (and) SAP BW Accelerator (7.20 SP31)
• SAP XI/PI 7.30 NW SPS 11 with Add-on Components (RosettaNet/PIDX/MDM/PGP/SFTP Adapter/ Seeburger EDI/Splitter 2.2.1) Confidential CBU ESB (October 2014 SPS 11 Rollout)
• SAP APO/SCM 7.0 EHP2 and NW 7.3 EHP1 SPS04; SAP LiveCache 7.9.08 ( Confidential Oronite (and) Upstream/Downstream/Asia-Pac)
• SAP Manufacturing Intelligence XMII 14.0 NW 7.3 EHP1 SPS4
• SAP Portal (Consumer Facing) - NW 7.0 EHP1 SPS7
• SAP Portal (BI/Analytics/Federated) - NW 7.30 SPS 7
• SAP Portal (HR/Payroll/Federated) - NW 7.30 EHP1 SPS8
• SAP Portal (Carbon Management) - NW 7.30 SPS7
• SAP GRC-PC 10.0 (AS ABAP) (NW 7.30 EHP1 SPS 7
• SAP GRC-AC 2.5 NW 7.0 SPS 17 with Greenlight Technologies RTADS Add-on for Analysis/Integration with JDE.
• SAP Solution Manager 7.1 NW 7.0 EHP2 SPS13 and ST SPS10 (Go-Live in Feb 2013); SMD Agent 7.20 and Wily 9 and Dashboards
• SAP NWDI 7.00 SPS 16 ( Confidential Custom Tracks/ CMS Track Management for NW 7.0 Releases)
• SAP NWDI 7.30 SPS 7 ( Confidential Custom Tracks/ CMS Track Management for NW 7.3 Releases)
• NWDS 7.0 and NWDS 7.3
• Other SAP Landscape Components:

TECHNICAL SKILLS:

SAP Components: SAP ERP (ERP 6.0 EHP4/EHP5/EHP6, ERP 6.0, ERP/ECC 5.0); SAP R/3 4.7C Enterprise Server 47x110(Extn Set 1), 47x200(Extn Set 2), SAP R/3 (4.6C, 4.6B, 4.5B, 4.0B); SAP Netweaver 7.30; SAP Netweaver 7.30 EHP1; SAP Netweaver 7.4; SAP Netweaver 7.0 Enhancement Pack 2 (EHP2; 7.02), SAP Netweaver 7.0 Enhancement Pack 1 (EHP1; 7.01 SPS8); SAP Netweaver 7.0/2004s (Web AS 7.00)/ SAP Netweaver 2004 (Web AS 6.40), SAP Web AS 6.20; SAP BW (BI 7.01/7.0/3.5/3.1 B/3.0/2.1C), SAP CRM (7.0/2007/5.0/4.0/3.1/3.0 ), SAP Process Integration (PI 7.11, PI 7.0, XI 3.0, XI 2.0), SAP Composition Environment (7.2/7.1), SAP Portal (7.01/7.0/EP 6.0/5.0), SAP Solution Manager (7.0 Enhancement Pack 1/7.0/4.0/3.2/3.1 ), SAP APO (5.0/3.1/3.0A)/ SAP SCM (5.0,4.1,4.0)/ LiveCache (7.5.00.52/7.4.2/7.4.1 ), CRM Middleware (Mobile Infrastructure Components - Mobile Client Installation, DCOM connector, Mobile Client, Repository Server, IC web-client; SAP Genesys Adapter and Call Center Integration;), TREX (7.0/6.0/5.0); ITS, IGS, SDM, BRTOOLS (7.1/7.0/6.40 ); SAP Portal Development Kit (PDK) (7.0/6.0/5.0); SAP Upgrade/Installation Tools (SUM/SWPM/SAPinst, SAPUp, SAPJup, SAP Enhancement Pack Installer EHPI), SAPGUI 7.20/7.10/6.40

Operating Systems: AIX 6.1.5, HP UX 11.23/11.31 ; Win 2008/2003/2000 Enterprise Server; Oracle Solaris 10.x;, Mac Os 10.6; Linux (Redhat/SuSE/Ubuntu)

DBMS: Oracle 11g(11.x)/10g(10.x)/9i(9.x)/ 8i(8.x), IBM DB 2 9.7/9.5/9.1/8/7.1/7.2 , MS SQL Server 2008/2005/ 2000 , SAPDB LiveCache/MaxDB (7.6.x);

Programming Languages: Familiar with flow and debugging/diagnosis of SAP ABAP; C/C++, Java, Javascript, NQC, VHDL, Verilog, Perl, Tcl/Tk, UNIX Shell scripting for Basic SAP Tasks/automation.

Reporting Applications/Statistical & Miscellaneous Applications: SPSS, MS - Excel (Data Analysis ToolPack; MS Office, Microsoft

Networking/Database Applications: Terminal Utilities: (Citrix Terminal Manager/PuTTy/WinSCP/F-Secure SSH File Transfer); X-Windows Emulation (Reflection X, Exceed Hummingbird, X-Win32,); Ticket Handling HP Service Manager 7.0, SAP/HP Quality Center Peregrine, Remedy ; Server Virtualization Parallells for Mac, VMWare, Microsoft Virtual Server ; LDAP Server Microsoft Active Directory, Novell eDirectory 8.x ; Backup Tools Tivoli Storage Manager 5.2x/4.2x; Veritas Net Backup Exec 9 ; Business Project Use-Case / Workflow Tools MS Visio 2010, MS Project 2010 ; Marimba Installer SAP GUI Rollouts; Corporate Application Installations

PROFESSIONAL EXPERIENCE:

Confidential, Concord, CA & San Ramon, CA

Sr. SAP PI/XI Basis Administrator

Environment: SAP ERP/ECC 6.0 (EHP5 and NW 7.0 EHP2 SPS 14; EHP6 and NW 7.3 EHP1 SPS 09; EHP6 and NW 7.3 EHP1 SPS 04; SAP ERP R/3 4.7 Enterprise SPS68; SAP NW 6.40 SPS17; SAP HCM EHP6 HR SPS74 and NW 7.3 EHP1 SPS 11 (Nov 2013 EHP6 SPS 11 Rollout); SAP BW/BI 7.30 SPS 07; SAP BW Accelerator (7.20 SP31); SAP BW/BI 7.0 NW SPS18; SAP XI/PI 7.30 NW SPS 11 with Add-on Components (MDM/PGP/SFTP Adapter and Seeburger EDI 2.2.1); SAP APO/SCM 7.0 EHP2 and NW 7.3 EHP1 SPS04; SAP LiveCache 7.9.08; SAP Manufacturing Intelligence XMII 14.0 NW 7.3 EHP1 SPS4; SAP Portal (Consumer Facing) - NW 7.0 EHP1 SPS7; SAP Portal (BI/Analytics/Federated) - NW 7.30 SPS 7; SAP Portal (HR/Payroll/Federated) - NW 7.30 EHP1 SPS8; SAP Portal (Carbon Management) - NW 7.30 SPS7; SAP GRC-PC 10.0 (AS ABAP) (NW 7.30 EHP1 SPS 7; SAP GRC-AC 2.5 NW 7.0 SPS 17 with Greenlight Technologies RTADS Add-on for Analysis/Integration with JDE; SAP Solution Manager 7.1 NW 7.0 EHP2 SPS13 and ST SPS10 (; SMD Agent 7.20 and Wily 9 and Dashboards; SAP NWDI 7.00 SPS 16; SAP NWDI 7.30 SPS 7; NWDS 7.0 and NWDS 7.3 ; SAP Components/Interfaces/Add-ins: SAP Gateway 2.0 for HR; SAP TDMS 4.0; SAP GRCPINW / GRCFND & VIRSA add-ins; NWBC 4.0; SAP Portal Business Packages for HR; SAP Landscape Transformation 2.0 (LT) for Client Copy via SolMan 7.1; Solman 7.1 Solution Tools Plugins (ST-PI/ST-A/PI); PAL Printer Management via SolMan 7.1; BPMon/RSLaF via SolMan 7.1; Code Management Plugins via SolMan 7.1 (Custom Development Management Cockpit (CDMC); UPL); SAPRouter; SLD/LMDB; DMZ/Local SAP Webdispatchers; F5/BigIP Firwall Integration/Load Balancing; SAP Business Connector; External Components Integrated with SAP: Ariba 9R1; SMO 3.3.1 (Snap Manager for Oracle); Documentum / Content Management; BSI TaxFactory 10; Taxware 4; Gentran EDI; FileNet; OpenText Archive Server 10.1; ReadSoft Process Director; UC4 Integration/Job Scheduler; Easy Archive Management; Topcall (Fax Software); Vendavo; Maximo Shipping; GRC Notafiscales (NFE)/ Triangulus; Terminal Management Software (CBS/TMW); SAP BI Accelerator 7.20 SP31 (Custom-built; Linux Blade+SAP BW Install/Replatformed); SMD (Solution Manager Diagnostics) Agents; Wily Introscope; SAP Host Agent; ADS Services; Marimba Installer for SAP GUI Rollout to workstations; OS/DB: HPUX/Oracle 11g; Linux/Oracle 11g OS/DB Replatforming & Data Center Migration in Progress ; Release Management/Software Logistics/Ticket Tracking: CTS+, NWDI CMS Tracks/Deployment; Remedy Ticketing/Tracking Solution;

Responsibilities:

• Performed On-call rotation Bi-Monthly during US Time (7 AM - 7 PM) and associated handover/escalation.
• Performed/Involved Monthly Production SAP/DB Bounce/Outages
• Performed/Release Specific Production SAP/DB Bounce/Outages to activate Parameters/Fixes e.t.c
• Performed Emergency/Periodic UNIX/Storage/Linux Firmware Patches related outages
• Performed Monthly Windows Patching related outages
• Performed Monthly SAP Staging/Project Refresh (ERP/HR/BW/SCM/APO/GRC-PC)
• Performed Quarterly Oracle DB Password Change
• Performed Quarterly Netweaver/j2ee admin/administrator Password Change
• Performed Weekly Backup Validates
• Performed Weekly Portal UME/LDAP Sync/reconsolidation cleanup
• Performed Yearly E&Y/ Onapsis Security Remediation & Network Penetration Tests/process improvements.
• Performed Yearly Time Change Related Outages (Daylight Savings Time(DST)/Pacific Standard Time(PST/Nov)/British Time Change(BST/Oct))
• Performed Yearly SAP/Oracle DB Re-orgs and Statistics/maintenance
• Performed SAP Kernel and JVM patching
• Performed SAP Maintenance Distribution/Checklist
• Conducted SAP Central System Administration Daily Checklist Review
• Performed SAP SSL s Renewal/Application by Confidential Signing Authority.
• Performed Oracle DB Upgrades (10x-->11x).
• Performed Oracle Client Upgrades (10x-->11x) and associated configuration changes for ABAP/JAVA.

Confidential, Oklahoma City, OK & Houston, TX

Sr. SAP PI/XI Basis Administrator

Environment: ECC 6.0 EHP5 NW 7.0 EHP2 SPS8 HCM/FIN/IS-OIL/PRA add-ons; SAP BW Production (NW 7.0 EHP1 SPS9) w/BW Accelerator; SAP GRC AC 5.3 SPS 13 NW 7.0 EHP1 SP13; SAP SRM 7 SPS10 NW 7.0 EHP1 SPS8; SAP Portal Internal/External (NW 7.0 EHP2 SPS8); SAP PI/XI 7.1 EHP1 SPS7 with Advantco Cryptolib/OpenPGP Apps/SFTPAdapter; MDM Adapter Integration; SAP esourcing NW 7.0 EHP1 SPS3; MDM Connector 7.1 SP7; SRM MDM Catalog 3.0 SP10; SAP Duet Integration ((NW 7.0 EHP1 SPS9) ; TREX Production (NW 7.0 EHP1 SPS3;); SAP BPC 7.5 SP03 Production; SAP MDM 7.1; Nakisa 3.0 OrgChart/DataQualityConsole/OrgModeler/SuccessionPlanning/Manager/CareerPlanning/TalentFramework; Solman 7.0 EHP1 SPS 27; Solman 7.1 (POC); OpenText; SAPRouter; SMD/Wily/HOSTAGENT configuration; CTS+; Accenture Clone and Test Tool; Tidal Job Scheduler; Novell IDMSun Solaris SPARC Clusters (M9000s and M5000s); Oracle 10g

Responsibilities:

• Part of 7 Onshore Devon/Accenture (and) 3 Offshore Accenture Basis/Infrastructure Team/Resources supporting ~65 Systems across SBX/Dev/Stg/PRD/POC Environment Builds.
• Provided Technical Basis Implementation/Pre-Post Go-Live Project and Production Support/Expertise across all of Devon’s SAP Components in the landscape.;
• Worked Closely with Accenture Resources in formulating a Strategy for Production Support Tasks and Daily Health Checklists via Solution Manager and Manual Checklists; Onshore Team Lead for Accenture and conducted Calls in non-US Time zones Coordinating daily/weekly deliverables.)
• Installed/Built SAP POC builds as required and Worked closely with UNIX/DBA/Security/Developer/ Middleware/Tidal/Functional teams in getting an issue reported by end-user addressed within the Response times for a Severity 1, Sev 2 Tickets; and within reasonable timeframe for non-critical incidents.
• System Owner for Devon’s PI System with Roles/responsibilities encompassing all Integration Aspects and touch points pertaining to System Integration/Go-Live Preparedness/Post Go-Live Stability; Performed PI SLM tasks for Mock Cutovers and other Activities as required to ensure Go-Live Preparedness and Temporary builds to accommodate Cross-Functional Releases.
• Worked on PI/XI Performance tuning via Wily; PI Adapter Threads running; PI System Resources and CPIC configuration; PI to MDM Repository Integration issues; PI SOAP/ICO issues; Message Volume (Retention - Archive/Deletion) Management in PI and ERP Systems; Interfacing and working with Devon Firewall and Devon Partner Network Teams to troubleshoot and implement SSL, Secure Connectivity via PGP Encryption/SFTP Adapters from Advantco to end-end Interfacing Devon with Financial Partners like RBC/JPMC
• Defined Documentation for PI 7.11 System Refresh Activities/Code Promotes/Deliverables & Associated Client Sign-off on deliverables.
• Performed Portal Tech Configuration and Troubleshooting (SSO/ issues/System Landscape Port Mismatches post-refresh/Load Balancing for Webdynpros in HCM Backend/ Working with Portal Teams for Content Transports/ UME LDAP Reconciliation/ Server Node Addition/ Wily Integration and Load Monitoring/Portal Cache Refresh/clear e.t.c)
• Performed ERP/BW System Memory/Parameter Sizing (and) SQL/Query Analysis for Long running queries (and) implemented Best Practices sizing guidelines & Load Balancing across ERP/PI Systems to accommodate Increasing Message Volumes and reduce overall Sync waits/runtimes.
• Performed End-End Solution Manager Connectivity with Managed Systems; Central Health Checklist setup; MOPZ Setup for Support Packs and ensuring the SLD and Components are Updated; Maintenance s Distribution and Performed Periodic Review of EWA Alerting from Solution Manager and Implementation of the Recommendations; CCMS Alerting and Central Alerting From Solution Manager; SMD Agent/SAP Host Agent configuration/consistency in landscape; Performed Root-Cause-Analysis as required.
• Strong Basis Administration tasks over ABAP/JAVA Troubleshooting, Lifecycle Maintenance (System Refresh/Support Packs/development support/Basis Administration for all SAP Components with escalation as apt to concerned teams/owners.
• Performed Periodic Kernel Updates SAP Component Updates; System Refresh from Production Prior to individual Technical Cutovers and Go-Lives; Performed Activation of Additional Extension Set/Enhancements as required.

Confidential, Dallas/Plano, TX & Chicago, IL

Sr. SAP Basis Administrator

Environment: SAP ERP/ECC 6.0 EHP4 and NW SPS 08 (June 2011 SPS 08 Rollout; SAP ERP/HCM 6.0 EHP4 SPS 08 (June 2011 SPS 08 Rollout); SAP BI 7.01 SPS 08 (June 2011 SPS 08 Rollout); SAP CRM 2007 NW 7.0 SPS 22 (June 2011 SPS 22 Rollout); SAP PI 7.11 SPS 06 (June 2011) (PI 7.3 ramp-up POC); SAP SRM 4.0 SPS 26 (June 2011 SPS 08 Rollout); SAP SCM 4.10 SPS 26 (June 2011 SPS 08 Rollout); SAP APO 5.0 upgrade to SAP APO 7.0 NW SPS 08; SAP SCM APO 5.0/ICH SPS 26; SAP Enterprise Portal 7.01 NW SPS 08; SAP Solution Manager 7.01 SPS 26 (SPS 26 rollout completed in April 2011) with SMD & Wiley Introscope and Dashboards; SAP CE 7.20 SPS 02; SAP TDMS 3.0 (TDMS 4.0 ramp-up POC); SAP CUA/GRC 7.01 SPS 08; SAP NWDI 7.01 SPS 08; SAP GRC / Virsa / Firefighter CUA; Other SAP Landscape Components: SAP Archiving & PBS Software Integration; External Components Integrated with SAP: SAP Business Objects(BO) XI 3.1; Xcelcius Dashboards; Tibco; AbInitio; Informatica; Imagevision / Content Management; Control-M Integration; BSI TaxFactory; Vertex Tax; Teradata UDC Connections; Genesys (CRM Call Center/ SAPPhone Integration; SAP BI Accelerator; SMD (Solution Manager Diagnostics) Agents; Wiley Introscope; SAP Host Agent; ADS; Marimba Installer for SAP GUI Rollout to corporate workstations; IBM Insight; SAP IDM(Identity Management); OS/DB: HPUX/Oracle 10g (Until June 2010); IBM AIX/DB2 UDB 9.7 FP4) (June 2010 onwards); Release Management/Software Logistics; Ticket Tracking: CTS+, CHARM, HP SM7 / Peregrine & Borland Starteam; SAP/HP Quality Center;

Responsibilities:

• Part of 23 Onshore & 15 Production/Project Offshore (India; Infosys) members strong Basis Infrastructure Support Team supporting ~90+ Systems across Dual Landscape constituted across the individual Tech SBX/SBX/Dev/QA/PrePRD/PRD environments.
• Roles/responsibilities involved during the past 5+ years at Confidential have been varied with Alternating On-Call/Production Support roles (or) continued Project Support Roles and include involvement in all SAP areas/components of Basis expertise.
• Worked in all SAP Components and possess strong ABAP/j2ee troubleshooting skills in ECC/HCM/BI/CRM/PI/SRM/SCM/APO/CE/NWDI and Portals/GRC/Solution Manager; Proficient in Interfacing & working with UNIX/DBA/Security/Developer/Middleware/Functional teams in getting an issue reported by end-user addressed within the Response times for a Severity 1, Sev 2 Tickets; and within reasonable timeframe for non-critical incidents.
• Worked on end-end upgrade of Confidential ERP 6.0 system to ERP 6.0 EHP4 SPS6 using Enhancement Package Installer. (June 2010); Recently concluded rollout of Upgrade to EHP SPS8 using EHPI for ERP/HCM using Enhancement Package Installer (EHPI.)
• Performed end-end Technical upgrade from PI 7.0 SPS 17 to PI 7.11 SPS03 and subsequent Support Package Application to SPS 05; across a 9 month duration. ( ) on both HPUX/Oracle and IBM AIX/DB2. (Upgrade schedule coincided with the OS/DB Migration from Nov 2010)
• System owner for Confidential ’s SAP Process Integration (PI/XI) Project Landscape systems & Secondary Production Support On-Call for (PI/XI) and Middleware Cross-Team support for 130+ PI Interfaces; Recently concluded rollout of PI 7.11 SPS 06. (June 2011)
• During HCM Payroll release, provided Single Point of Contact and End-End PI Basis Support and Post- Go-Live 24x7 Support over troubleshooting any Payroll Interface failures through SAP 4 walls and Legacy interfacing.
• Worked on PI/XI Performance and implementing SSL for HCM Payroll interfaces.
• Co-ordinated/defined the strategy for PI 7.11 System Refresh Activities & Code Promotes & Associated Client Sign-off on deliverables in support of internal Confidential Phased Releases/Mocks & Technical Cutovers culminating in Post Go-Live Hypercare Support as and when required.
• Performed Periodic System Refresh from Production as per requisite Mocks and Prior to individual Technical Cutovers and Go-Lives; Usage of OMR (Outage Minimized Refresh) process in High Availability Test/Pre-Production environment to reduce System Refresh turnover time; Performed Activation of Additional Extension Set/Enhancements as required.
• Strong Basis Administration tasks over Troubleshooting, Lifecycle Maintenance (System Refresh/Support Packs/development support/Basis Administration for all SAP Components with escalation as apt to concerned teams/owners.

Confidential, Allegan, MI

SAP Basis Administrator

Environment: SAP ERP 6.0 SR1, SAP BI 7.0, SAP CRM 5.0, SAP PI 7.0, SAP Solution Manager 3.2, SAP SCM 4.10, SAP SRM 4.0, Oracle 10g, HP-UX 11i, Windows Server 2003;

Responsibilities:

• Part of a 16 member Onshore Basis Support Team in an End-End Upgrade implementation with a aggressive ongoing upgrade timeline spread into 2 phases; PI Upgrade constituting the first phase; and SAP ERP/BI/CRM to constitute the second phase of Technical Upgrades);
• Responsible for successfully driving to Production, the upgrade of XI 3.0 to PI 7.0 in Nov 2005;
• Responsible for successfully upgrading existing SAP ERP 5.0/Oracle 10g/Unicode to SAP ERP 6.0/Oracle 10g/Unicode System from Jan 2006; with Technical Go-Live in Oct 2006;
• Working knowledge and partially worked on SAP BW 3.5 SAP BI 7.0 and SAP CRM 3.1 SAP CRM 5.0 upgrades being run in parallel to ERP 5.0 upgrade;
• Installation of Additional App Servers and Associated Post-Configuration & Technical/Infrastructure Checkouts; Documented all installations (including Sandbox) with environmental changes; Provided associated Go-Live support for Middleware Teams and Post-processing;
• Performed Mock Upgrade Cutovers in PrePRD Landscape as required, involving System Refresh from PRD in July 2006; Followed with Technical Upgrades for SAP ERP/BI/CRM; SAP 4 walls Checks; Regression/Unit Testing; before repeating this again in Mid-Sep 2006, replacing QAS; QAS upgraded in End September; PrePRD was temporary Break-Fix for QAS; PRD upgraded within 1 week later (1st weekend of October); Downtime (<=48 hrs).
• Worked with Offshore Team(Bangalore) & documented daily monitoring templates; Daily discussion of issues during Monitoring;
• Performed additional Basis Functions as required.

Confidential, Westbrook, ME

SAP Basis Consultant

Environment: SAP ERP 5.0; SAP BW 3.5, SAP CRM 4.0, SAP XI 3.0, SAP EP 5.0, SAP SCM 4.0, SAP SRM 3.0, SAP Solution Manager 3.2, HP-UX, Oracle 9i;

Responsibilities:

• Part of 5 SAP Consultants contracted over supporting Industrial Electric’s Basis group ongoing Upgrade Activities and CRM/BW Landscape implementation and Functional Integration/Go-Lives.
• Joined/Actively worked in Industrial Electric’s R/3 4.5B upgrade to mySAP ERP 5.0 in Production; Worked with SAP Migration Consultants over Unicode Conversion activities and resolving Code-Conversion issues; provided associated Post Go-Live On-Call support.
• Responsible for SAP CRM 4.0 and SAP XI 3.0 Installation on HP-UX, Oracle 9i; subsequent Integration with mySAP ERP 5.0 and SAP BW 3.5; Worked with XI/CRM Functional Teams over required ALE setup and associated interfacing
• Performed allotted post-installation/ System Administration tasks including Client Administration, TMS setup, User Administration (Roles/Profiles/Authorizations);
• Worked with on-site SAP Security Consultants over implementation of SAP CRM/BW Security considerations; CUA Child System setup, Trusted Systems Connectivity, Partner Profiles for Idocs Push from CUA; Created roles and assigned to users; Lock/Unlock of users of particular groups prior to Maintenance; Created custom Authorization objects for reporting users.; Implemented object level security and extensively worked on reporting authorization objects; Familiar with working of ECATT script and worked Security Team in providing Basis review/monitoring of systems during runs of SECATT script for new user creation, modifying existing users.

Confidential, New Berlin, WI

SAP Basis XI Administrator

Environment: SAP R/3 4.7 Enterprise, SAP XI 3.0 SP 15, SAP BW 3.0B, SAP CRM 3.1 SP 03, Windows 2003 Server, Oracle 9i;

Responsibilities:

• Responsible for Installation/configuration of SAP XI 3.0 SPS15 on Oracle 9i, AIX 5.3.3; Associated Cluster/HA Integration Setup;
• Installed SAP Solution Manager 3.2 on Oracle 9i, Windows Server 2003 and performed associated Post Configuration;
• Completed Integration of SAP XI 3.0 with SAP R/3, SAP BW and SAP CRM and other JDBC/JMS Idexx Legacy systems and integration with Middleware; Deployed the associated drivers to enable connectivity; Feasibility POC over Seeburger EDI Adapter;
• Built Test Systems/Tech SBX for XI Development Teams and SAP Security Teams over XI requirements; Worked with XI Development Team over standardizing the process and documenting the approach to syncing the Break-fixes and XI Java/ABAP code across Landscape; Identifying XI Specific j2ee roles and ABAP roles segregation between Developers, Administrators and BPM users..
• Worked with Offshore Team in Israel & documented daily monitoring templates; Daily discussion of issues during Monitoring; Moved ABAP Transports/Break-fixes across the landscape;
• Performed General Basis & Specific Maintenance Tasks as required.

Confidential

SAP Basis Consultant

Environment: SAP R/3 4.6C; SAP BW 3.5; SAP CRM 4.0, SAP XI 3.0, Oracle 9i (9.2.0.5), SAP Solution Manager 3.2, Windows Server 2003 Enterprise;

Responsibilities:

• Client of Coconut SAP India (url: www.coconut.co.in), a certified SAP Solutions Provider.
• Confidential, in May 2002 had completed a Technical Full-Life Cycle implementation of SAP R/3 4.0B upgrade to SAP R/3 4.6C with subsequent Go-Live in July 2002; Further Technical upgrades were ongoing/in-progress from April 2003 onwards in phased manner.
• Proactively Worked/involved in final phase of environment upgrade for SAP R/3 4.6C extension set 2 (R/3 47x200) from SAP R/3 4.0B; Existing R/3 4.0B implemented in 1998 at the company with a Two System environment - DEV and PRD; Upgrade to SAP R/3 4.6C involved set-up of a second permanent QA Environment Build - PrePRD, for all ERP, BI, CRM, XI Components to meet additional Cutover/Release requirements and Testing.
• Responsible/Worked with Dystar On-Site BW Point of Contact over Downtime Minimized upgrade of SAP BW 3.0B to SAP BW 3.5/Oracle 9i/HP-UX; Involved in BW Upgrade from Dev Environment upwards; Technical upgrade also included Oracle Version upgrade from 8.1.7.4 to 9.2.0.5; Applied subsequent Oracle and BW 3.5 patches post upgrade; Provided Post-Upgrade Technical Go-Live Hypercare.
• Performed Test Builds of BW System from QA BW for /Testing the enhanced Reporting Functionalities Supported corresponding issues and follow-ups with OSS#.
• Performed Additional Basis Tasks as assigned/required.

Confidential

SAP Basis Administrator

Environment: SAP R/3 4.6C, SAP BW 3.0B, SAP APO 2.0, Oracle 8i, Windows NT/2000

Responsibilities:

• Attended company SAP Basis Administration workshops (batch of 5 trainees) for the initial 3 months; Was part of 5 trainees being inducted into a growing 7 member strong permanent Basis Team
• Worked/allotted support tasks in the last stages of SAP R/3 4.6C upgrade from SAP R/3 4.0B in a 3 system environment (July/Aug 2003)
• Allotted responsibilities over R/3 System Administration & first level end-user R/3 support issue resolution. (Aug 2003 onwards)
• Involved in Oracle database migration / upgrade (Oracle 7 to Oracle 8i, NT/ 2000); Including upgrade of associated clients & Oracle Repositories.
• Performed Installation of SAP on Database and additional Application servers as required; Configuration of Correction and Transportation System (CTS) setup for Temporary System Builds and transportation of change requests across landscape.
• Performed Additional Basis Tasks as assigned/required.