Instructional Designer/Technical Trainer Resume

SUMMARY:

Creative designer and trainer with experience managing the daily operations of a Center and staff of instructors. Significant team leader and project management experience deploying courses by applying the ADDIE learning theories of analysis, design, development, implementation and evaluation for blended learning solutions.
Known for effective collaboration skills with clients and Subject Matter Experts to determine appropriate requirements, and with IT to ensure quality configuration of the curriculum and environment. Deep skill set in graphic design, motion graphics, website development, maintenance, SEO, eLearning authoring tools from Adobe software programs and programming languages.

TECHNICAL SKILLS:

Software: Lectora, Info - mapping, Captivate, Audacity, Centra, LMS, Illustrator, Photoshop, InDesign, Articulate, Engage, Quizmaker, PowerPoint, Dreamweaver, Flash, Microsoft Office Suite, Outlook, SharePoint, WebEx, SAP programs, uPerform, Lotus Notes, Centra, Plateau Learning Management System.

Program Languages: HTML, XML, XSL, DHTML, CSS, JavaScript

PROFESSIONAL EXPERIENCE:

Confidential

Instructional Designer/Technical Trainer

Responsibilities:

Manager of Fruit Bouquets Division - full scope responsibility for raw material, inventory, staffing, client contact and order fulfillment

Confidential

Designer

Responsibilities:

Created an e-mail Marketing Campaign using Constant Contact

Confidential

Technical Trainer

Responsibilities:

Team member that created a curriculum for Confidential pertaining to a SAP implementation - a one day CBT course that involved all employees corporate wide

Confidential

Technical Trainer

Responsibilities:

Designed, developed and validated an on-boarding curriculum of 90 courses for new hires
Collaborated with SME’s and client to deliver curriculum via classroom based materials, eLearning and web classes using WebEx
Created and supported web sites for various clients by utilizing (SEO) search engine optimization of sites and page layouts

Confidential

IT- Support

Responsibilities:

Supported the IT Division that directed a global SAP re-implementation of the GUI and Portal environments project using the SAP s/w stack (CRM, ERP, and uPerform)

Confidential

Materials Developer

Responsibilities:

Developed & project managed blended learning environments (classroom and eLearning courses)
Created pre & post assessment questions; SCORM standards
Designed and developed storyboards under ADDIE & compliance standards
Record and edit audio with animations according to pre-defined scripts
Addressed and resolved problems by proactively responded to all issues. For Example:
An audio software issue transpired and was quickly resolved; thus, preventing 4,000 people from receiving misinformation. Received senior management recognition for the proactive response
Utilized vendor and project management skills with SME’s, Instructional Designers and Project Managers - resulted in becoming key resource sought after by colleagues to work on additional projects and engagements

Confidential

Traffic Coordinator

Responsibilities:

Coordinated and designed consumer packaging of electronic products/line including: For Dummies, Game Elements, Philips, Magnavox, Nickelodeon and Gemini

Confidential

Graphic Web Site Designer

Responsibilities:

Established Center with a staff of 15 instructors which delivered programs to the customer base for the SAP application software
Achieved customer satisfaction lift to 95% as part of new office staff by introducing new troubleshooting procedures, and effective risk/issue recognition and mitigation
Ensured operational uptime of Computer Servers in the Center and Demo Rooms
Coordinated and arranged Meeting Planner/Hotels/Conference Centers for offsite corporate functions
Coordinated Classes/Materials/Enrollment/Daily office issues

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