SUMMARY:

• I have a total of 9 years of experience in SAP performing various roles as an ABAP, CRM Technical, CRM services and CRM sales Techno - Functional Lead Consultant.
• Experience of ‘3’ full cycle implementations and production support of CRM 6.0 & 7.0 versions of SAP CRM services Solutions for two large consumer products industries including CRM7.1 (EHP2 enhancement). Also has an experience of ‘1’ complete ECC 6.0 implementation.
• My present assignment is with JCI where my prime responsibility was to manage a small team of analysts/developers and drive delivery of a small module of a maintenance project. I have been there in this position for the last 21 months. I was responsible for Design/delivery/testing/Maintenance of the business requirements requested.
• Proficient in analyzing and translating business requirements to functional and technical requirements.
• Excellent experience on CRM Web UI Framework (7.2), BSP Components, One Order Event Maintenance, BOL Programming, AET fields creation, EEWB, Genil Programming and other technical aspects of CRM Implementation.
• Expertise in defining publication and subscription of sites business objects, perform initial download, delta download.
• Excellent technical experience in services, Mail forms, ERMS, Actions configuration.
• Good working experience on agent inbox.
• Good working experience on BOL and Generic interaction layer.
• Excellent understanding of one order frame work and the underlying classes/API’s corresponding to each object.
• Complete understanding of BTPopUps Concept.
• Excellent knowledge on entity based navigation and navigation using navigation links.
• Good working functional experience on the complete process of Trade Promotion Management i.e., setting up the funds management, trade promotion management, claims and deductions management.
• Good Experience in the customization of CRM Web UI, Business Role Customization and the settings of the One Order Transactions.
• Expert in creation of Actions and BADI's.
• Good working knowledge of how to work on page flow logic and Model view controller.
• Sound knowledge and working experience of ABAP/4 concepts including ABAP Objects, Data dictionary, ABAP List Viewer (ALV), Enhancement Framework, LSMW, BDC.
• Experienced in implementing BADI’s and enhancement spots for enhancing standard SAP as per the requirement.
• Highly skilled at mentoring the team members and mentored up to 12 Entry Level Programmers with a maximum of 4 at a time.
• Good experience in Object oriented ABAP (OO ABAP) concepts like Classes, Methods, Inheritance, Interfaces, Events, Exceptions (Class & method Levels) and building global classes.
• Good knowledge of CRM middleware, IDOCS, BDOCS.
• Good interpersonal and communication skills, highly motivated, quick learner, and an active team player.

TECHNICAL SKILLS:

Languages / Software: CRM 7.0. SAP R/3 (6.0) ABAP.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• To lead a small team to handle the tickets raised by business.
• Responsible for Analysis, design, development, testing and implementation of customized SAP solutions for business requirements.
• Monitor defects and change requests created during Integration Testing.
• Undertake all tasks allocated by the Project Manager as per the Project requirement.
• Participate in quality review of client deliverables.

Confidential

Responsibilities:

• Responsible for Analysis, design, development, testing and implementation of customized SAP ERP solutions for new implementations and upgrades for Confidential .
• Involved in End to End implementation of Project.
• Analysis of the Functional specifications provided by the client.
• Design and review of Technical specifications as per the requirements.
• Track timesheets, progress of the development & update client proactively.
• Monitor defects and change requests created during Integration Testing.
• Undertake all tasks allocated by the Project Manager as per the Project requirement
• Participate in quality review of client deliverables.

Confidential

Responsibilities:

• Involved in End to End implementation of Harley Davidson connect Project.
• Analysis of the Functional specifications provided by the client.
• Design and review of Technical specifications as per the requirements.
• Monitor defects and change requests created during Integration Testing.
• Participate in quality review of client deliverables.

Confidential

Responsibilities:

• Involved in End to End implementation of Harley Davidson connect Project.
• Analysis of the Functional specifications provided by the client.
• Design and review of Technical specifications as per the requirements.
• Monitor defects and change requests created during Integration Testing.
• Participate in quality review of client deliverables.
• Mentor entry level programmers.

Confidential - Chicago

Responsibilities:

• Design and review of Technical specifications as per the requirements specified in the functional specification.
• Monitor defects and change requests created during Integration Testing.
• Develop the code once the design is approved.
• Created a completely new custom BOL with custom GENIL classes starting from search, Search result, Roots, Header and then designed all the web UI screens for the same.
• Worked on CRM Web Client UI 7.0. Developed Assignment block in service org to maintain sub statuses.
• Developed new components and view to create few assignment blocks in which the data is dynamically populated based on the user selection.
• Configured and customized actions to raise a notification to particular user whenever he creates service ticket.
• Developed the complete notification process for the entrepreneur issue management for Confidential using mail forms and actions.
• Developed custom set types and configured them to make them available on the web UI screen.
• Customized the screen for a custom set type according to user convenience.
• Has complete understanding of BTPopUps concept.
• Worked extensively on Standard CRM UI Changes where the User-Interface will be changed based on the Client requirement.
• Developed Complex Enhancement where the status of the Trade Promotions will be affected based on the Agreement Status change.
• Worked on Reporting, ALV Reporting, Interfaces, Enhancements, Conversions, IDocs.
• Designed the complete duplication process for the claims in CRM.
• Developed interface to create budget posting’s in CRM
• Developed report to close out all the payments and deductions in CRM.
• Developed enhancement that would raise notifications for specific users when ever a payment request is cancelled.
• Worked on Enhancement to provide additional checks on identifying the payee depending on the type of the payment request.
• Enhanced the Web UI for various applications like Trade Promotions, Marketing Agreements by addition of custom fields using technologies like Easy Enhancement Work Bench (EEWB), BOL enhancements etc., as per Customer’s requirements.
• Supported during Integration Testing phase by fixing the defects and working on the design change requests raised.
• Customized the web UI as per the client requirement by adding and removing the buttons on the screen, disabling the fields ETC.