OVERVIEW:

• 9 years of experience, working in areas of SAP ISU - CCS (CR&B) Customer Service, Plant Maintenance and Work Management as a Functional Consultant on end-end implementation, upgrade, support and enhancement projects.
• SAP Certified PLM - Maintenance and Repair Solution Consultant with mySAP ERP 2005. Business focused and experienced Functional Consultant/Solution Designer focusing on core modules of Plant Maintenance, Customer Service and Work Management, and a high level of integration skills with other core SAP module like Billing and Invoicing, FICA, DM, MM, PS. Excellent Business Process knowledge in the details of electric utility operations.
• Experienced in all phases of implementation such as project initiation, blue print design, realization, cut over, change management and, go-live and support as per ASAP methodology. Played multiple roles such as change management consultant, senior consultant, test lead and lead functional consultant Able to learn new technology/solution quickly and apply control standards to business. Excellent documentation and management skills. Understands SAP technology at programming and architectural level.

TECHNICAL SKILLS:

Skills: Strong Process and Products knowledge of IS - U Customer Service (CS)/WM Module Strong Process and Product knowledge of SAP PM Module Working knowledge of IS-U Billing and Invoicing, IS-U FICA, IS-U DM, SAP R/3 PS, MM Module Expertise in master data configurations for the IS-U CS, Work Management, PM module. Understanding of ABAP programming, debugging, and ABAP Query Understanding of BOR Objects and Method SAP RICEF (FRICE) Activities SAP OSS notes. Knowledge of ALM Tool HP Quality Center, MS-VISIO, MS-Outlook, Lotus Notes, SnagIT

PROFESSIONAL EXPERIENCE:

Functional Consultant

Confidential, San Francisco CA

Environment: SAP R/3 ECC 6

Responsibilities:

• Analysis of Business Process and Design
• Preparing Conversion strategy /design
• Working on configuration data for Notifications, order management for Work Management requirements.
• Preparing proof of concept to present the solution
• Preparation of Functional Specific Document for various conversion programs, reports, enhancements involved in the restructuring process
• Configuration of Structure Indicator to map the new structure.
• Configuration and implementation of Alternate Labeling system.
• Defining Object Types, Equipment Class Characteristics, Catalog Profile and Codes.
• Preparing Test plan and strategies for manual and automated Testing.
• Performed End to End Testing and User Acceptance Test for the development and the conversion program.
• Data validation for SAP MII

Sr. Functional Consultant

Confidential

Environment: ISU-CCS 4.6C

Responsibilities:

• Requirement gathering and preparation of Business Process Document based on the detailed System Requirement Specification provided by Business.
• Designing Optimized Solution.
• Configuration of Service Orders, Shop Papers and Notification Activities.
• Preparation of Functional Specification Document for development for all the customizations.
• Preparation of Technical Specification Development of various Function Modules for
• Coordinating with technical team for testing development objects.
• Configuration of Role for different users based on the activities performed.
• Co-Ordination and Testing of various MIS Reports developed in BIW.
• Providing seamless 2nd level support to the End-Users pertaining to various business processes.
• Monitoring batch jobs.
• Preparing user manuals and conducting end user an handholding sessions as and when required.
• Configured Front Office Processes with step by step guide for users to create device grouping, EDM profile creation and allocation at the time of device installation.
• Configured Front Office Processes with step by step guide for users to delete profile allocation and device grouping at the time of device removal.

Test Lead

Confidential

Environment: SAP IS-U 4.6C to ECC 6.0

Responsibilities:

• Preparing and executing Test Plan and Strategies for various teams.
• Ensuring on-time completion of activities as per the plan.
• Preparing reports based on the results and planning the further course of action.
• Prepared Test Scripts for manual testing.
• Carrying SPDD Analysis for the dictionary objects (tables, structures etc) and studying the impact of the changes suggested to the functioning of the object.
• Carrying SPAU Analysis for the repository objects.
• Testing and fixing configuration if required.
• Testing and fixing various Front Office Processes if required.
• Integration testing for all the key processes.
• Documentation of all the changes made.

Functional Consultant

Confidential

Environment: SAP IS-U/CCS 4.6C

Responsibilities:

• Prepared Solution Papers and completed configurations for ; Business Partner, Contract Account, Contract, Disconnection/Reconnection processing variants, Customer Interaction Center Framework, CIC Profile Mapping and design, Service Order and Notifications configuration like order code, order types, screen layout, Customizing screen layout for move- in/move-out document, defining and assigning number range for move-in document, defining move-in/move-out control parameters, defining contract class.
• Development of Front Office Processes for New Connection, Change of Name, Complaint, Handling, Bill Payment, Work Order Estimate Payment.
• Prepared Test Plans and Scripts for Unit, Integration and Regression testing.
• Prepared Functional Documents for development of various reports like Consumer Commercial
• Feasibility Report, FM for defaulting parameters during move-in process, FM to fetch enhancement fields in FOP, program to send SMS and Email Alerts on successful registration of new consumer.
• Role based Authorization Management. Unit and Integration Testing both before and after data conversion Preparation of End User Documents and Conducted end user
• Bug fixing and optimizing processes like Change of Name and New Connection. 2nd Level End User Support
• Enhancements like prepared functional document and testing development of program to auto trigger disconnection orders for non-payment.

Test Lead and Functional Consultant

Confidential

Environment: ISU-CCS 4.6C

Responsibilities:

• Coordinating with technical team for testing development objects.
• Preparing Test Plan for manual testing, black box testing, regression testing, system testing, integration testing, user acceptance testing, conversion test, cutover testing and preparing testing status dashboards for higher management.
• Organize status meetings and publish Status Report. Maintain and publish test dashboard.
• Ensure all testing deliverables are delivered and signed off - track and ensure timely availability of test environment, data, scripts, test resources and code deployment
• Understand the testing effort by analyzing the requirements of project
• Analyze the Functional Requirement Specification (FRS), Software Design Document (SDD) and any project related documents.
• Develop Test Scenarios with Test Data to support Test Objectives. Design Test Cases for Manual Testing
• Interact with business analysts and developers to resolve the technical issues so as to meet the client's requirement for a better quality software product
• Identify root cause for recurring issues and make proposal for their elimination
• Conducting User Acceptance Test and User for the Application.
• Providing seamless 2nd level support to the End-Users pertaining to various business processes.
• Monitoring batch jobs.
• Preparing user manuals and conducting end user an handholding sessions as and when required.

Functional and Change Management Consultant

Confidential

Environment: SAP IS-U 4.6C

Responsibilities:

• Prepared Functional Documents and tested subsequent developments for batch programs to update priorities and trigger mail to the responsible person, program to follow up on move-out cases where payment is outstanding, program to track vigilance cases, program for mass printing of correspondence.Development of Front Office Processes for Move-In, Move-Out, Change Of Name, Change bill delivery address, register for ebill facility, register for voluntary deposit scheme, high consumption complaint, bill not received complaint.
• Activities: Change Management/Application Deployment: As a part of Change Management team, was responsible for conducting awareness sessions at various departments to prepare the end user for the changes going on at the organizational level. Conducted various workshops with interactive sessions where end user would approach and clear his doubt about the SAP Implementation and its impact on his current job profile.
• Prepared user documents, presentations and questionnaire to train the user in SAP Processes like use of FOP, use of TCodes etc
• Conducted sessions for various levels of users Iterative session where conducted for better understanding. Conducted handholding sessions and system walkthrough